# LogMeIn Pro vs LogMeIn Resolve Comparison --- ## AI Generated Summary - **G2 reviewers report** that LogMeIn Resolve excels in managing Windows endpoints, with users appreciating its reliable remote access experience and good device visibility. The combination of monitoring, patching, automation, and support makes it a solid choice for organizations with diverse client environments. - **Users say** LogMeIn Pro provides a secure and consistent connection to remote computers, which is crucial for those who travel frequently. Reviewers highlight the effectiveness of its VPN feature, Hamachi, noting that it has reliably served their needs for years. - **According to verified reviews** , LogMeIn Resolve is praised for its user-friendly interface and ease of use, making it easier for teams to support employees through a single portal. This streamlined approach is particularly beneficial for mid-market companies managing multiple client environments. - **Reviewers mention** that while LogMeIn Pro has a strong focus on small businesses, it may not offer the same level of advanced features as Resolve. Users appreciate the file access capabilities during travel, but some feel that the overall feature set could be more robust for larger organizations. - **G2 reviewers highlight** that LogMeIn Resolve has a more recent influx of positive feedback, indicating a growing satisfaction among users. This is contrasted with LogMeIn Pro, which has not received recent reviews, suggesting that it may not be evolving as quickly to meet user needs. - **Users report** that LogMeIn Pro shines in its ease of setup and administration, with many finding the onboarding process straightforward. However, LogMeIn Resolve users have noted some challenges in setup, which could be a consideration for teams looking for a quick implementation. | | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | | **Total Reviews** | 85 | 468 | | **Largest Market Segment** | Small-Business (75.6% of reviews) | Mid-Market (42.6% of reviews) | | **Entry Level Price** | No pricing available | $29.00 25 endpoints; unlimited agents | --- ## Top Pros & Cons ### LogMeIn Pro **Not enough data** ### LogMeIn Resolve Pros: - Ease of Use (54 reviews) - Remote Control (29 reviews) Cons: - Remote Access Issues (14 reviews) - Expensive (12 reviews) --- ## Ratings Comparison | Rating | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Meets Requirements** | 9.2 (56 reviews) | 9.0 (375 reviews) | | **Ease of Use** | 9.2 (57 reviews) | 9.0 (376 reviews) | | **Ease of Setup** | 9.4 (18 reviews) | 8.8 (208 reviews) | | **Ease of Admin** | 9.6 (19 reviews) | 8.8 (180 reviews) | | **Quality of Support** | 8.4 (47 reviews) | 8.7 (325 reviews) | | **Has the product been a good partner in doing business?** | 9.3 (18 reviews) | 8.7 (168 reviews) | | **Product Direction (% positive)** | 6.4 (52 reviews) | 8.0 (361 reviews) | --- ## Pricing ### LogMeIn Pro #### Entry-Level Pricing No pricing available #### Free Trial No information available ### LogMeIn Resolve #### Entry-Level Pricing Plan: Starter Price: $29.00 25 endpoints; unlimited agents Description: Secure unattended access of managed Windows, Mac, and Android devices. Key Features: - Unattended Remote Access - AI-Enhanced Knowledge Base - Terminal Access [Browse all 4 editions](https://www.g2.com/products/logmein-resolve/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **LogMeIn Pro** | N/A | N/A | | **LogMeIn Resolve** | 9.1/10 | 36 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Device Management** | Not enough data | 9.3 (23 reviews) | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Remote Monitoring** | Not enough data | 9.4 (25 reviews) | | **Asset Tracking** | Not enough data | 9.1 (20 reviews) | | **Application Deployment** | Not enough data | 8.7 (21 reviews) | | **Patch Management** | Not enough data | 8.3 (22 reviews) | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Remote Access** | Not enough data | 9.6 (31 reviews) | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **LogMeIn Pro** | N/A | N/A | | **LogMeIn Resolve** | N/A | N/A | #### Scope | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Endpoint Inclusiveness** | Not enough data | Not enough data | | **Multi-OS Support** | Not enough data | Not enough data | #### Security | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Reporting and Alerts** | Not enough data | Not enough data | | **Endpoint Protection** | Not enough data | Not enough data | | **Remote Wiping** | Not enough data | Not enough data | #### Management | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Device Enrollment** | Not enough data | Not enough data | | **Device Configuration** | Not enough data | Not enough data | | **Device Compliance** | Not enough data | Not enough data | | **Usage Information** | Not enough data | Not enough data | | **Data Separation** | Not enough data | Not enough data | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **LogMeIn Pro** | N/A | N/A | | **LogMeIn Resolve** | N/A | N/A | #### Asset Inventory | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Hardware Asset Inventory** | Not enough data | Not enough data | | **Software Asset Inventory** | Not enough data | Not enough data | | **Cloud Asset Inventory** | Not enough data | Not enough data | | **Mobile Asset Inventory** | Not enough data | Not enough data | | **Asset Discovery** | Not enough data | Not enough data | #### Generative AI | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Central Dashboard** | Not enough data | Not enough data | | **Asset Policy Management** | Not enough data | Not enough data | | **Risk Management** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **LogMeIn Pro** | N/A | N/A | | **LogMeIn Resolve** | 8.6/10 | 94 | #### Administration | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Screen Sharing** | Not enough data | 9.2 (85 reviews) | | **File Sharing** | Not enough data | 9.0 (77 reviews) | | **Session Recording** | Not enough data | 8.9 (64 reviews) | | **Unattended Remote Access** | Not enough data | 8.9 (70 reviews) | | **Multi - Session Handling** | Not enough data | 8.6 (68 reviews) | | **Multi-Monitor Support** | Not enough data | 8.5 (70 reviews) | #### Maintenance | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Remote Reboot** | Not enough data | 8.9 (71 reviews) | | **Remote Printing** | Not enough data | 8.4 (48 reviews) | #### Communication | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Text Chat** | Not enough data | 8.8 (67 reviews) | | **VoIP** | Not enough data | 7.9 (46 reviews) | | **Video Conference Call** | Not enough data | 8.2 (48 reviews) | | **Screen Annotations** | Not enough data | 8.5 (49 reviews) | #### Security | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Data Encryption** | Not enough data | 8.6 (51 reviews) | | **Compliance** | Not enough data | 8.3 (51 reviews) | #### Device Support | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Mobile Device Access** | Not enough data | 8.5 (59 reviews) | | **Multi-Platform Support** | Not enough data | 8.6 (57 reviews) | | **Cross-Platform** | Not enough data | 8.4 (59 reviews) | #### Performance | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Reporting** | Not enough data | 8.3 (60 reviews) | ### Antivirus | Product | Score | Reviews | |---|---|---| | **LogMeIn Pro** | N/A | N/A | | **LogMeIn Resolve** | N/A | N/A | #### Generative AI | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **LogMeIn Pro** | N/A | N/A | | **LogMeIn Resolve** | 7.7/10 | 8 | #### Generative AI | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **AI Text Summarization** | Not enough data | 7.7 (8 reviews) | ### Service Desk | Product | Score | Reviews | |---|---|---| | **LogMeIn Pro** | N/A | N/A | | **LogMeIn Resolve** | 8.3/10 | 101 | #### Incident Management | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Automate Ticket Routing** | Not enough data | 8.5 (59 reviews) | | **Ticket Prioritization** | Not enough data | 8.2 (60 reviews) | | **Ticket Notifications** | Not enough data | 8.3 (62 reviews) | | **Knowledge Base** | Not enough data | 8.2 (62 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.1 (56 reviews) | #### Reporting | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Dashboards** | Not enough data | 8.3 (73 reviews) | | **Time Tracking** | Not enough data | 8.2 (72 reviews) | | **Surveys** | Not enough data | 8.4 (58 reviews) | #### Access & Usability | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Mobile** | Not enough data | 8.1 (74 reviews) | | **Self Service** | Not enough data | 8.7 (72 reviews) | | **Active Directory** | Not enough data | 8.1 (59 reviews) | | **Multi-Channel Access** | Not enough data | 8.5 (65 reviews) | #### Agentic AI - Service Desk | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **LogMeIn Pro** | N/A | N/A | | **LogMeIn Resolve** | N/A | N/A | #### System Control | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Mobile Device Management (MDM) | Product | Score | Reviews | |---|---|---| | **LogMeIn Pro** | N/A | N/A | | **LogMeIn Resolve** | 8.5/10 | 9 | #### Platform - Mobile Device Management (MDM) | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Regulation Compliant** | Not enough data | 8.6 (7 reviews) | #### Operating System | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Multi-Systems Support** | Not enough data | 9.4 (8 reviews) | | **Apple Support** | Not enough data | 8.7 (5 reviews) | | **Android Support** | Not enough data | 8.3 (7 reviews) | #### Management | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Applicatons Management** | Not enough data | 8.3 (8 reviews) | | **Applications Consolidation** | Not enough data | 7.8 (6 reviews) | | **Whitelist** | Not enough data | 8.1 (6 reviews) | | **Blacklist** | Not enough data | 8.1 (6 reviews) | | **Usage Information** | Not enough data | 8.6 (6 reviews) | #### Security | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Remote Wipe** | Not enough data | 8.6 (6 reviews) | | **Security** | Not enough data | 9.3 (7 reviews) | #### Agentic AI - Mobile Device Management (MDM) | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **LogMeIn Pro** | 8.6/10 | 49 | | **LogMeIn Resolve** | 8.3/10 | 93 | #### Administration | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Usage Information** | 8.5 (28 reviews) | 8.5 (79 reviews) | | **Integrations** | 8.7 (25 reviews) | 8.1 (71 reviews) | | **Diagnostics** | 8.1 (25 reviews) | 8.3 (77 reviews) | | **Session Recording** | 8.2 (18 reviews) | 8.3 (76 reviews) | | **Session Transfer** | 8.2 (20 reviews) | 8.1 (72 reviews) | | **Unattended Access** | 8.7 (29 reviews) | 8.4 (76 reviews) | | **File Sharing** | 8.8 (33 reviews) | 8.5 (82 reviews) | #### Platform | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Cross-Platform Access** | 9.0 (32 reviews) | 8.6 (72 reviews) | | **Mobile Device Access** | 8.9 (35 reviews) | 8.2 (69 reviews) | | **Applications Management** | 8.5 (29 reviews) | 8.5 (74 reviews) | | **Remote Device Control** | 9.1 (39 reviews) | 8.7 (84 reviews) | #### Security | Feature | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Remote Wipe** | 8.3 (21 reviews) | 7.7 (60 reviews) | | **Device Management** | 8.4 (29 reviews) | 8.4 (77 reviews) | | **Device Enrollment** | 8.7 (30 reviews) | 8.4 (70 reviews) | --- ## Categories **Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) **Unique to LogMeIn Resolve (9):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [Antivirus Software](https://www.g2.com/categories/antivirus), [Service Desk Software](https://www.g2.com/categories/service-desk), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) --- ## Reviewer Demographics ### By Company Size | Segment | LogMeIn Pro | LogMeIn Resolve | |---|---|---| | **Small-Business** | 75.6% | 35.9% | | **Mid-Market** | 22.0% | 42.6% | | **Enterprise** | 2.4% | 21.4% | ### By Industry #### LogMeIn Pro - **Accounting:** 13.4% - **Construction:** 8.5% - **Financial Services:** 6.1% - **Legal Services:** 6.1% - **Computer Software:** 4.9% - **Health, Wellness and Fitness:** 3.7% - **Religious Institutions:** 3.7% - **Information Technology and Services:** 3.7% - **Law Practice:** 3.7% - **Food & Beverages:** 2.4% - **Other:** 43.9% #### LogMeIn Resolve - **Information Technology and Services:** 22.1% - **Computer Software:** 10.7% - **Hospital & Health Care:** 6.8% - **Construction:** 3.5% - **Computer & Network Security:** 3.3% - **Computer Networking:** 2.2% - **Insurance:** 2.2% - **Accounting:** 2.0% - **Education Management:** 2.0% - **Financial Services:** 2.0% - **Other:** 43.3% --- ## Alternatives ### Alternatives to LogMeIn Pro - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4009 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1099 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (517 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (706 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (657 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews) - [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (598 reviews) - [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews) ### Alternatives to LogMeIn Resolve - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4009 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1205 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1099 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (706 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1122 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (657 reviews) --- ## Top Discussions ### LogMeIn Pro - Title: [How secure is LogMeIn pro?](https://www.g2.com/discussions/how-secure-is-logmein-pro) — 1 comment > **Top comment:** "Logmein Pro can be trusted with your sensitive information. We have used it business to business for years. You are notified EVERY TIME someone logs in." - Title: [How do I print from a remote computer](https://www.g2.com/discussions/27338-how-do-i-print-from-a-remote-computer) — 1 comment > **Top comment:** "Your local printers should appear in your printer list, but I’ve never gotten it to actually print on my local printer. It looks like it’s working but..." ### LogMeIn Resolve - Title: [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) — 3 comments > **Top comment:** "Yes, of course." - Title: [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) — 1 comment > **Top comment:** "GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-logmein-pro-vs-logmein-resolve)