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At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Free
GoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansZoom Workplace
Star Rating
(55,348)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in call management with a score of 9.0, making it a preferred choice for businesses that prioritize effective communication. In contrast, Zoom Workplace also performs well with a score of 9.2, but users mention that its strength lies more in video conferencing capabilities.
- Reviewers mention that GoTo Connect's mobile accessibility is rated at 9.3, which is particularly beneficial for users who need to stay connected on the go. Zoom Workplace, while also strong in mobile application performance with a score of 9.0, does not quite match the seamless experience reported by GoTo users.
- G2 users highlight GoTo Connect's ease of setup with a score of 8.7, which is appreciated by small businesses looking for quick deployment. Conversely, Zoom Workplace has a higher score of 9.1 in this area, indicating that users find it even easier to get started with their platform.
- Users on G2 report that GoTo Connect's quality of support is rated at 8.9, which is generally favorable, but reviewers mention that Zoom Workplace, with a score of 8.7, has a more extensive support community and resources available for troubleshooting.
- Reviewers say that GoTo Connect shines in document collaboration with a score of 8.6, which is essential for teams working on shared projects. In comparison, Zoom Workplace's document collaboration features are rated slightly lower, indicating that users may find GoTo's offerings more robust for collaborative tasks.
- Users report that GoTo Connect's video streaming capabilities are rated at 9.0, which is impressive for users who rely on high-quality video communication. However, Zoom Workplace outperforms in this area with a score of 9.4, suggesting that users experience superior video quality and features during their meetings.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
GoTo Connect
No trial information availableZoom Workplace
Free Trial is available
Ratings
Meets Requirements
9.0
1,123
9.2
42,286
Ease of Use
9.0
1,136
9.1
42,423
Ease of Setup
8.7
797
9.1
13,577
Ease of Admin
8.9
778
9.0
12,261
Quality of Support
8.8
1,098
8.7
31,230
Has the product been a good partner in doing business?
9.1
771
9.1
11,443
Product Direction (% positive)
8.4
1,088
8.3
39,773
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.0
6557
|
Verified
Not enough data
9.1
6757
|
Verified
Not enough data
8.8
6011
|
Verified
Collaboration
Not enough data
8.6
5114
|
Verified
Not enough data
9.1
6751
|
Verified
Not enough data
9.0
6507
|
Verified
Not enough data
8.7
4980
|
Verified
Not enough data
9.3
7101
|
Verified
Functionality
Not enough data
8.5
5068
|
Verified
Not enough data
9.0
6318
|
Verified
Not enough data
8.7
4826
|
Verified
Agentic AI - Virtual Classroom
Not enough data
8.1
106
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Business Instant Messaging
Not enough data
8.6
500
Not enough data
8.7
517
Not enough data
8.5
499
Business Instant Messaging
Not enough data
9.0
499
Not enough data
9.2
505
Business Instant Messaging
Not enough data
8.9
496
Not enough data
8.9
502
Not enough data
8.5
495
Generative AI - Business Instant Messaging
Not enough data
8.5
174
AI - Business Instant Messaging
Not enough data
8.4
171
Not enough data
8.4
171
Not enough data
8.3
170
Not enough data
8.2
170
Agentic AI - Business Instant Messaging
Not enough data
7.7
82
Not enough data
7.6
77
Grammar
Not enough data
8.9
71
Not enough data
8.6
71
Not enough data
8.9
72
Formatting
Not enough data
8.6
70
Not enough data
8.4
68
Not enough data
8.4
69
Content
Not enough data
8.6
69
Not enough data
8.4
68
Not enough data
8.6
68
Product Type
Not enough data
8.9
68
Not enough data
8.8
67
Generative AI
Not enough data
8.8
64
Not enough data
9.0
67
Design Tools
Not enough data
8.5
288
Not enough data
8.5
285
Not enough data
8.2
277
Not enough data
8.3
280
Not enough data
8.6
282
Communication Tools
Not enough data
8.7
280
Not enough data
8.9
288
Integrations
Not enough data
8.2
274
Not enough data
8.7
277
Software Offering
Not enough data
8.5
278
Not enough data
9.3
284
Not enough data
8.8
280
Agentic AI - Collaborative Whiteboard
Not enough data
7.9
77
Not enough data
7.9
77
Not enough data
7.8
75
Presenter Tools
Not enough data
9.0
16923
Not enough data
8.6
12634
|
Verified
Not enough data
8.7
13556
|
Verified
Not enough data
8.9
17368
|
Verified
Conferencing Options
Not enough data
9.1
19372
|
Verified
Not enough data
9.2
19515
|
Verified
Not enough data
9.3
21484
|
Verified
Application Tools
Not enough data
8.9
16002
|
Verified
Not enough data
9.1
19200
|
Verified
Not enough data
8.8
16116
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.4
234
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Platform Basics
Not enough data
9.1
400
Not enough data
9.1
402
Not enough data
7.8
378
Platform Content
Not enough data
8.1
374
Not enough data
7.8
372
Not enough data
9.0
391
Platform Additional Functionality
Not enough data
8.4
393
Not enough data
8.1
376
Agentic AI - Screen and Video Capture
Not enough data
7.5
136
Inbox Tools
Not enough data
8.1
101
Not enough data
8.2
102
Not enough data
8.7
102
Not enough data
8.7
101
Coordination Tools
Not enough data
8.8
109
Not enough data
8.8
103
Not enough data
8.5
104
Software Options
Not enough data
9.1
103
Not enough data
8.9
103
Email Client - Agentic AI
Not enough data
7.6
52
Not enough data
7.9
53
Platform Basics
Not enough data
8.8
65
Not enough data
8.2
61
Not enough data
8.8
40
Not enough data
8.7
42
Not enough data
8.3
41
Not enough data
8.0
41
Not enough data
8.3
42
Platform Data
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.3
60
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.8
66
Not enough data
8.3
62
Platform Additional Functionality
Not enough data
8.6
60
Additional Functionality - Visitor Management
Not enough data
8.1
36
Not enough data
8.1
36
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.8
27
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Platform Basics
Not enough data
8.6
25
Not enough data
8.8
26
Not enough data
8.6
28
Platform Content
Not enough data
8.5
25
Not enough data
7.9
25
Platform Interoperability
Not enough data
8.5
27
Platform Additional Functionality
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
8.4
24
Agentic AI - Digital Signage
Not enough data
6.5
8
Collaboration Tools
Not enough data
9.2
30661
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
14716
|
Verified
Not enough data
9.1
14802
|
Verified
Meeting Coordination
Not enough data
8.9
28051
|
Verified
Not enough data
9.0
27150
|
Verified
Not enough data
8.9
27458
|
Verified
Not enough data
9.0
15171
|
Verified
Software Type
Not enough data
8.9
26488
|
Verified
Not enough data
8.8
13937
|
Verified
Not enough data
9.2
15843
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.8
442
Not enough data
7.8
441
Not enough data
7.9
437
Calendar View
Not enough data
8.3
391
Not enough data
8.5
400
Shared Calendar
Not enough data
8.5
382
Not enough data
8.3
389
Accessibility
Not enough data
8.3
385
Not enough data
8.0
383
Integration
Not enough data
8.3
380
Not enough data
8.2
384
Not enough data
8.5
379
Notifications
Not enough data
8.3
383
Not enough data
7.9
380
Generative AI
Not enough data
7.4
301
Not enough data
7.5
308
Not enough data
7.6
311
Agentic AI - Calendar
Not enough data
7.8
121
Design
Not enough data
9.2
42
Not enough data
9.2
42
Not enough data
9.3
42
Collaboration
Not enough data
9.3
43
Not enough data
9.2
43
File Types
Not enough data
9.0
41
Not enough data
9.1
41
Not enough data
8.9
41
Edit & Revise
Not enough data
9.1
41
Not enough data
9.0
41
Not enough data
9.2
41
Integrate & Embed
Not enough data
9.3
45
Not enough data
9.1
42
Not enough data
9.3
44
Operating System
Not enough data
9.3
43
Not enough data
9.1
43
Not enough data
8.8
39
Generative AI
Not enough data
9.1
40
Not enough data
9.2
41
Not enough data
9.2
40
Not enough data
9.4
39
Not enough data
9.0
40
Agentic AI - Document Creation
Not enough data
9.3
23
Integrations
Not enough data
7.7
643
Not enough data
8.6
668
Not enough data
8.9
668
Not enough data
7.7
636
Not enough data
7.6
629
Branding & Customizatio
Not enough data
8.1
642
Not enough data
8.5
655
Not enough data
8.1
631
Automatic Rules & Configurations
Not enough data
8.4
639
Not enough data
8.5
651
Not enough data
8.4
654
Agentic AI - Business Scheduling
Not enough data
7.4
163
Not enough data
7.4
164
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Meeting Prep - AI Meeting Assistants
Not enough data
8.5
118
Not enough data
8.7
123
Not enough data
8.5
122
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
136
Not enough data
8.7
122
Not enough data
8.7
122
Meeting Insights - AI Meeting Assistants
Not enough data
8.2
121
Not enough data
8.4
119
Not enough data
9.0
127
Accessibility - AI Meeting Assistants
Not enough data
8.3
117
Not enough data
8.6
124
Not enough data
8.3
114
Agentic AI - AI Meeting Assistants
Not enough data
7.8
76
Not enough data
7.8
76
Not enough data
8.0
76
Not enough data
7.9
76
Platform Basics - VoIP Providers
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
Not enough data
7.6
48
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
903
|
Verified
Not enough data
8.0
394
|
Verified
Not enough data
7.8
446
|
Verified
Not enough data
7.9
382
|
Verified
Not enough data
8.7
648
|
Verified
Not enough data
9.1
735
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
476
|
Verified
Not enough data
8.2
502
Not enough data
8.4
505
|
Verified
Not enough data
Advanced Features
8.6
729
|
Verified
Not enough data
9.0
688
|
Verified
Not enough data
9.1
777
|
Verified
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.3
6
Extensions
Feature Not Available
8.9
1480
|
Verified
9.0
100
|
Verified
8.8
1458
|
Verified
Feature Not Available
8.7
1366
Features
Feature Not Available
8.8
1375
|
Verified
Feature Not Available
8.7
1328
8.3
81
|
Verified
8.9
1766
|
Verified
9.0
108
|
Verified
9.2
2009
|
Verified
8.9
95
|
Verified
9.3
2086
|
Verified
Feature Not Available
8.8
1593
|
Verified
Categories
Categories
Shared Categories
GoTo Connect and Zoom Workplace are categorized as UCaaS Platforms
Unique Categories
GoTo Connect is categorized as Online Fax, Auto Dialer, VoIP Providers, Contact Center, and Customer Communications Management
Zoom Workplace is categorized as AI Meeting Assistants, Business Instant Messaging, Business Scheduling, Desk Booking, Email Client, Screen Sharing, Collaborative Whiteboard, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, Video Conferencing, Virtual Classroom, and Productivity Bots
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Information Technology and Services
8.8%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.8%
Other
66.9%
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
28 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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