# GoTo Connect vs Zoom Workplace Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Connect is particularly effective for call center environments, with users highlighting its **ease of use** and the simplicity of setup and changes. One user mentioned that the **transcript feature** for missed calls and voicemails is incredibly accurate, saving them a lot of time.
- **Users say** that Zoom Workplace excels in providing a comprehensive collaboration experience, integrating meetings, chat, phone, and document sharing into a single platform. Reviewers appreciate the **AI Companion** feature, which enhances productivity by streamlining workflows without the need to switch between multiple tools.
- **According to verified reviews** , Zoom Workplace has a slight edge in **ease of setup** and overall user satisfaction, with many users praising its quick installation process and intuitive interface. One user noted that they love the **meeting notes feature** , which adds to the platform's usability.
- **Reviewers mention** that while GoTo Connect is well-suited for small businesses, it may not meet the diverse needs of larger teams as effectively as Zoom Workplace. Users have expressed a desire for more advanced features that could enhance their collaborative efforts.
- **G2 reviewers highlight** that Zoom Workplace consistently delivers reliable performance, with users noting that their clients prefer it over other systems. The platform's **AI tools** are frequently described as reliable and effective, contributing to a seamless user experience.
- **Users report** that while GoTo Connect offers solid voice conferencing capabilities, Zoom Workplace outperforms it in **video conferencing** quality, with many users emphasizing the superior clarity and reliability of Zoom's video features during meetings.



| | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,414 | 56,396 | 
| **Largest Market Segment** | Small-Business (70.5% of reviews) | Small-Business (50.9% of reviews) | 
| **Entry Level Price** | Starting at $27.00 1 User, Per month | Free | 

---
## Top Pros & Cons

### GoTo Connect

Pros:
- Ease of Use (127 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (28 reviews)
- Limitations (20 reviews)

### Zoom Workplace

Pros:
- Ease of Use (2497 reviews)
- Video Quality (2115 reviews)

Cons:
- Missing Features (803 reviews)
- Audio Problems (708 reviews)

---
## Ratings Comparison
| Rating | GoTo Connect | Zoom Workplace | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1140 reviews) | 9.2 (42711 reviews) | 
  | **Ease of Use** | 9.0 (1153 reviews) | 9.1 (42873 reviews) | 
  | **Ease of Setup** | 8.7 (813 reviews) | 9.1 (13973 reviews) | 
  | **Ease of Admin** | 8.9 (781 reviews) | 9.0 (12515 reviews) | 
  | **Quality of Support** | 8.8 (1114 reviews) | 8.7 (31571 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (774 reviews) | 9.1 (11688 reviews) | 
  | **Product Direction (% positive)** | 8.4 (1103 reviews) | 8.4 (40167 reviews) | 

---
## Pricing

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### Zoom Workplace

#### Entry-Level Pricing

Plan: Basic

Price: Free

Key Features:
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting

[Browse all 4 editions](https://www.g2.com/products/zoom-workplace/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Communication

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.8/10 | 12 |
| **Zoom Workplace** | N/A | N/A |

#### Dialing Options

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Preview Dialing** | 8.9 (12 reviews) | Not enough data | 
| **Progressive Dialing** | 8.8 (11 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Whisper Coaching ** | 7.1 (12 reviews) | Not enough data | 
| **Callback Scheduling ** | 6.7 (12 reviews) | Not enough data | 
| **Call Recording ** | 7.1 (12 reviews) | Not enough data | 

#### Automation

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Voice Activity Detection** | 6.4 (11 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 6.9 (12 reviews) | Not enough data | 
| **Call Scrubbing** | 6.7 (10 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Virtual Classroom

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 8211 |

#### Content Sharing

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Video Streaming** | Not enough data | 9.0 (6585 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.1 (6784 reviews) ✓ Verified | 
| **File Sharing** | Not enough data | 8.8 (6026 reviews) ✓ Verified | 

#### Collaboration

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Whiteboard** | Not enough data | 8.6 (5131 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (6775 reviews) ✓ Verified | 
| **Participation Controls** | Not enough data | 9.0 (6520 reviews) ✓ Verified | 
| **Survey Tools** | Not enough data | 8.7 (4987 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 9.3 (7128 reviews) ✓ Verified | 

#### Functionality

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Technical Support** | Not enough data | 8.5 (5076 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.0 (6336 reviews) ✓ Verified | 
| **Markup Tools** | Not enough data | 8.7 (4826 reviews) ✓ Verified | 

#### Agentic AI - Virtual Classroom

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.0 (106 reviews) | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.9/10 | 65 |
| **Zoom Workplace** | N/A | N/A |

#### Documents

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Editing** | 7.3 (55 reviews) | Not enough data | 
| **Document Signature ** | 6.9 (54 reviews) | Not enough data | 
| **Storage** | 8.0 (57 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (10 reviews) | Not enough data | 

#### Sending

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Fax Number** | 9.0 (64 reviews) | Not enough data | 
| **Existing Numbers** | 9.1 (61 reviews) | Not enough data | 
| **Cross-Platform Sending** | 8.4 (59 reviews) | Not enough data | 
| **Unlimited Sending** | 8.8 (59 reviews) | Not enough data | 
| **Contact Management** | 8.5 (56 reviews) | Not enough data | 
| **Alerts** | 8.7 (58 reviews) | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 720 |

#### Business Instant Messaging

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **File Sharing** | Not enough data | 8.6 (513 reviews) | 
| **Notifications** | Not enough data | 8.7 (527 reviews) | 
| **Search** | Not enough data | 8.5 (504 reviews) | 

#### Business Instant Messaging 

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 9.0 (524 reviews) | 
| **Video Conferencing** | Not enough data | 9.2 (542 reviews) | 

#### Business Instant Messaging

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.9 (509 reviews) | 
| **Web Application** | Not enough data | 8.9 (512 reviews) | 
| **Integrations** | Not enough data | 8.5 (507 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Text Summarization** | Not enough data | 8.5 (175 reviews) | 

#### AI - Business Instant Messaging

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **AI Powered Search** | Not enough data | 8.4 (171 reviews) | 
| **Smart Notifications** | Not enough data | 8.4 (172 reviews) | 
| **AI Powered Language Translation** | Not enough data | 8.3 (170 reviews) | 
| **Content Generation** | Not enough data | 8.2 (169 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (81 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (76 reviews) | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.7/10 | 116 |

#### Grammar

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Grammar Check** | Not enough data | 9.0 (75 reviews) | 
| **Tone Check** | Not enough data | 8.7 (75 reviews) | 
| **Sentence Formatting** | Not enough data | 9.0 (76 reviews) | 

#### Formatting

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Plagiarism Check** | Not enough data | 8.7 (72 reviews) | 
| **Style Editor** | Not enough data | 8.4 (70 reviews) | 
| **Citation Finder** | Not enough data | 8.5 (72 reviews) | 

#### Content 

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Idea Recommendation** | Not enough data | 8.7 (71 reviews) | 
| **Content Generation** | Not enough data | 8.5 (71 reviews) | 
| **Form Generation** | Not enough data | 8.6 (70 reviews) | 

#### Product Type

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Standalone Application** | Not enough data | 8.9 (70 reviews) | 
| **Plugin** | Not enough data | 8.8 (69 reviews) | 

#### Generative AI

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (71 reviews) | 

### Collaborative Whiteboard

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 396 |

#### Design Tools

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Drawing** | Not enough data | 8.6 (295 reviews) | 
| **Marker Colors** | Not enough data | 8.5 (288 reviews) | 
| **Mind Mapping** | Not enough data | 8.2 (279 reviews) | 
| **Templates** | Not enough data | 8.3 (281 reviews) | 
| **Drag-and-Drop** | Not enough data | 8.6 (287 reviews) | 

#### Communication Tools

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Voting** | Not enough data | 8.7 (290 reviews) | 
| **Commenting** | Not enough data | 8.9 (293 reviews) | 

#### Integrations

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **CMS Integrations** | Not enough data | 8.2 (277 reviews) | 
| **Sharing** | Not enough data | 8.8 (289 reviews) | 

#### Software Offering

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **In-Browser** | Not enough data | 8.5 (284 reviews) | 
| **Desktop App** | Not enough data | 9.3 (295 reviews) | 
| **Mobile App** | Not enough data | 8.9 (289 reviews) | 

#### Agentic AI - Collaborative Whiteboard

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (79 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (80 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (78 reviews) | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 24015 |

#### Presenter Tools

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Live Preview** | Not enough data | 9.0 (16927 reviews) | 
| **Notifications Blocker** | Not enough data | 8.6 (12631 reviews) ✓ Verified | 
| **Remote Control** | Not enough data | 8.7 (13568 reviews) ✓ Verified | 
| **Switch Presenter** | Not enough data | 8.9 (17374 reviews) ✓ Verified | 

#### Conferencing Options

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Group Live Chat** | Not enough data | 9.1 (19399 reviews) ✓ Verified | 
| **Audio Conferencing** | Not enough data | 9.2 (19557 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 9.3 (21555 reviews) ✓ Verified | 

#### Application Tools

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Password Protection** | Not enough data | 8.9 (16002 reviews) ✓ Verified | 
| **Recording** | Not enough data | 9.1 (19242 reviews) ✓ Verified | 
| **In-Browser Application** | Not enough data | 8.8 (16115 reviews) ✓ Verified | 

#### Agentic AI - Screen Sharing

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Decision Making** | Not enough data | 7.5 (238 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 6.6/10 | 32 |
| **Zoom Workplace** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Multi-Channel Coverage** | 7.4 (30 reviews) | Not enough data | 
| **Open Listening** | 6.9 (30 reviews) | Not enough data | 
| **Physical Media** | 6.0 (29 reviews) | Not enough data | 

#### Design

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (31 reviews) | Not enough data | 
| **Create Content** | 6.1 (26 reviews) | Not enough data | 
| **Personalization** | 7.1 (28 reviews) | Not enough data | 
| **Inbound Identification** | 7.6 (29 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.4 (29 reviews) | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | 4.5 (20 reviews) | Not enough data | 
| **AI Text Summarization** | 5.2 (21 reviews) | Not enough data | 

### Screen and Video Capture

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.4/10 | 582 |

#### Platform Basics

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Screen Capture** | Not enough data | 9.1 (415 reviews) | 
| **Video Capture** | Not enough data | 9.1 (413 reviews) | 
| **Image Editor** | Not enough data | 7.8 (379 reviews) | 

#### Platform Content

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Scrolling Capture** | Not enough data | 8.1 (375 reviews) | 
| **Text Extraction** | Not enough data | 7.8 (373 reviews) | 
| **Screen Record** | Not enough data | 9.0 (402 reviews) | 

#### Platform Additional Functionality

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **File Sharing** | Not enough data | 8.5 (401 reviews) | 
| **Platform Search** | Not enough data | 8.1 (375 reviews) | 

#### Agentic AI - Screen and Video Capture

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (134 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 175 |

#### Inbox Tools

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Unified Inbox** | Not enough data | 8.1 (100 reviews) | 
| **Filters** | Not enough data | 8.2 (102 reviews) | 
| **Reminders** | Not enough data | 8.8 (103 reviews) | 
| **Notifications** | Not enough data | 8.8 (103 reviews) | 

#### Coordination Tools

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Calendar** | Not enough data | 8.9 (111 reviews) | 
| **Contacts** | Not enough data | 8.8 (104 reviews) | 
| **Task Management** | Not enough data | 8.5 (103 reviews) | 

#### Software Options

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Desktop Application** | Not enough data | 9.1 (103 reviews) | 
| **Mobile Application** | Not enough data | 9.0 (102 reviews) | 

#### Email Client - Agentic AI

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (50 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (51 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Quality Assurance

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Visitor Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 104 |

#### Platform Basics

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Visitor Check-In** | Not enough data | 8.8 (62 reviews) | 
| **Mail Management** | Not enough data | 8.2 (58 reviews) | 
| **Visitor Database** | Not enough data | 8.7 (37 reviews) | 
| **Reports & Analytics** | Not enough data | 8.7 (39 reviews) | 
| **Blacklist Screenings** | Not enough data | 8.2 (38 reviews) | 
| **Badge Issuance** | Not enough data | 8.0 (39 reviews) | 
| **Automation** | Not enough data | 8.3 (40 reviews) | 

#### Platform Data

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Automation** | Not enough data | 8.1 (59 reviews) | 
| **Analytics** | Not enough data | 8.3 (57 reviews) | 
| **Visitor Logs** | Not enough data | 8.2 (58 reviews) | 
| **Dashboard** | Not enough data | 8.4 (60 reviews) | 

#### Platform Interoperability

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Notifications** | Not enough data | 8.7 (63 reviews) | 
| **Hardware** | Not enough data | 8.2 (59 reviews) | 

#### Platform Additional Functionality

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Integration** | Not enough data | 8.6 (59 reviews) | 

#### Additional Functionality - Visitor Management

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **NDA & Contract Signing** | Not enough data | 8.0 (33 reviews) | 
| **Integrations with Relevant Software** | Not enough data | 8.0 (33 reviews) | 
| **Hardware Integration** | Not enough data | 8.5 (35 reviews) | 
| **Multi-lingual Support** | Not enough data | 7.7 (35 reviews) | 

#### Agentic AI - Visitor Management

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Decision Making** | Not enough data | 7.7 (25 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.3/10 | 29 |
| **Zoom Workplace** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Voice** | 8.6 (22 reviews) | Not enough data | 
| **Social** | 6.4 (18 reviews) | Not enough data | 
| **Web Chat** | 6.3 (20 reviews) | Not enough data | 
| **Mobile SMS** | 7.8 (19 reviews) | Not enough data | 
| **Email** | 6.4 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (13 reviews) | Not enough data | 

#### Functions

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Session Routing** | 8.3 (21 reviews) | Not enough data | 
| **Session Queuing** | 8.1 (18 reviews) | Not enough data | 
| **Concurrent Calling** | 8.0 (18 reviews) | Not enough data | 
| **Speech Analytics** | 6.7 (16 reviews) | Not enough data | 
| **Auto Dialer** | 7.0 (17 reviews) | Not enough data | 
| **IVR** | 7.6 (17 reviews) | Not enough data | 
| **Inbound Screen Pop** | 6.6 (16 reviews) | Not enough data | 
| **Persistent Data** | 6.8 (16 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 3.9 (6 reviews) | Not enough data | 

#### Administrative

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Session Summary Notes** | 6.7 (14 reviews) | Not enough data | 
| **Administrator Access** | 8.3 (21 reviews) | Not enough data | 
| **Reporting & Dashboards** | 7.5 (20 reviews) | Not enough data | 
| **Session Recording** | 7.9 (16 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 7.2 (16 reviews) | Not enough data | 

### Digital Signage

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 46 |

#### Platform Basics

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Remotely Content Management** | Not enough data | 8.6 (25 reviews) | 
| **Content Scheduling** | Not enough data | 8.8 (26 reviews) | 
| **Multi-User Access** | Not enough data | 8.6 (28 reviews) | 

#### Platform Content

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Media Formats** | Not enough data | 8.5 (25 reviews) | 
| **Media Editor** | Not enough data | 7.9 (25 reviews) | 

#### Platform Interoperability

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Hardware** | Not enough data | 8.5 (27 reviews) | 

#### Platform Additional Functionality

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Screen Grouping** | Not enough data | 8.3 (28 reviews) | 
| **Asset Management Integration** | Not enough data | 8.0 (27 reviews) | 
| **Network Reporting** | Not enough data | 8.4 (24 reviews) | 

#### Agentic AI - Digital Signage

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 6.5 (8 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.9/10 | 35647 |

#### Collaboration Tools

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.2 (30793 reviews) ✓ Verified | 
| **Presentations** | Not enough data | Feature Not Available | 
| **Whiteboarding** | Not enough data | Feature Not Available | 
| **Live Chat** | Not enough data | 9.1 (14835 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (14821 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Scheduling** | Not enough data | 8.9 (28185 reviews) ✓ Verified | 
| **Recording** | Not enough data | 9.0 (27229 reviews) ✓ Verified | 
| **Participant Permissions** | Not enough data | 8.9 (27468 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 9.0 (15235 reviews) ✓ Verified | 

#### Software Type

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Mobile** | Not enough data | 8.9 (26539 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 8.8 (13945 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 9.2 (15881 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (435 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (436 reviews) | 
| **Decision Making** | Not enough data | 7.8 (413 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Conversational Platform

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 562 |

#### Calendar View

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Multi-Calendar View** | Not enough data | 8.3 (392 reviews) | 
| **Customizable Viewing** | Not enough data | 8.5 (397 reviews) | 

#### Shared Calendar

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Calendar Collaboration** | Not enough data | 8.5 (385 reviews) | 
| **Multiple Calendar Management** | Not enough data | 8.3 (386 reviews) | 

#### Accessibility

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Screen Reader Compatibility** | Not enough data | 8.2 (380 reviews) | 
| **Keyboard Shortcuts** | Not enough data | 8.0 (377 reviews) | 

#### Integration

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Sync Multiple Calendars** | Not enough data | 8.3 (374 reviews) | 
| **Import Events** | Not enough data | 8.2 (380 reviews) | 
| **Software Integrations** | Not enough data | 8.5 (379 reviews) | 

#### Notifications

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Customized Calendar Notifications** | Not enough data | 8.3 (379 reviews) | 
| **Location-Based Alerts** | Not enough data | 7.9 (375 reviews) | 

#### Generative AI

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.4 (298 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.5 (303 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.5 (307 reviews) | 

#### Agentic AI - Calendar

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (117 reviews) | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 9.2/10 | 77 |

#### Design

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Graphics** | Not enough data | 9.2 (43 reviews) | 
| **Templates** | Not enough data | 9.3 (43 reviews) | 
| **Themes** | Not enough data | 9.3 (43 reviews) | 

#### Collaboration

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Multi-User Collaboration** | Not enough data | 9.4 (46 reviews) | 
| **Real-Time Communication** | Not enough data | 9.3 (45 reviews) | 

#### File Types

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Export** | Not enough data | 9.0 (42 reviews) | 
| **Import** | Not enough data | 9.1 (42 reviews) | 
| **Web Publishing** | Not enough data | 8.9 (42 reviews) | 

#### Edit & Revise

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Revision History** | Not enough data | 9.1 (44 reviews) | 
| **Suggestion Mode** | Not enough data | 9.0 (42 reviews) | 
| **Document Editor** | Not enough data | 9.2 (42 reviews) | 

#### Integrate & Embed

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Calendar** | Not enough data | 9.3 (47 reviews) | 
| **Website** | Not enough data | 9.1 (43 reviews) | 
| **Applications** | Not enough data | 9.3 (45 reviews) | 

#### Operating System

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **PC Operating System** | Not enough data | 9.4 (45 reviews) | 
| **Mac Operating System** | Not enough data | 9.1 (45 reviews) | 
| **Linux Operating System** | Not enough data | 8.9 (41 reviews) | 

#### Generative AI

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.1 (41 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (42 reviews) | 
| **AI Text-to-Image** | Not enough data | 9.2 (41 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.4 (40 reviews) | 
| **AI Image-to-Text** | Not enough data | 9.0 (41 reviews) | 

#### Agentic AI - Document Creation

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 9.3 (23 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 884 |

#### Integrations

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **MS Teams Integration** | Not enough data | 7.7 (644 reviews) | 
| **Email Integration** | Not enough data | 8.6 (672 reviews) | 
| **Zoom Integration** | Not enough data | 8.9 (673 reviews) | 
| **Google Meet Integration** | Not enough data | 7.7 (638 reviews) | 
| **Salesforce Integration** | Not enough data | 7.6 (631 reviews) | 

#### Branding & Customizatio

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Custom Booking Page** | Not enough data | 8.1 (643 reviews) | 
| **Personalized Links** | Not enough data | 8.5 (658 reviews) | 
| **Personalized Web Embed** | Not enough data | 8.1 (630 reviews) | 

#### Automatic Rules & Configurations

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Set Working Hours** | Not enough data | 8.4 (639 reviews) | 
| **Automatic Updates** | Not enough data | 8.5 (655 reviews) | 
| **Buffer Times** | Not enough data | 8.4 (653 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (165 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (168 reviews) | 

### Desk Booking

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 42 |

#### Seating Options

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Amenities** | Not enough data | 8.4 (19 reviews) | 
| **Automatic Grouping** | Not enough data | 8.1 (19 reviews) | 
| **Predefined Neighborhoods** | Not enough data | 8.6 (19 reviews) | 
| **Recurring Reservations** | Not enough data | 8.9 (19 reviews) | 

#### Tech Stack

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Moble App Offering** | Not enough data | 8.5 (21 reviews) | 
| **Employee Communications Integrations** | Not enough data | 8.8 (20 reviews) | 
| **Calendar Integrations** | Not enough data | 9.2 (23 reviews) | 
| **SSO Compatible** | Not enough data | 8.5 (19 reviews) | 

#### Generative AI

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.6 (19 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.5 (19 reviews) | 
| **AI Text-to-3D** | Not enough data | 7.2 (19 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.5 (19 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.6/10 | 243 |

#### Meeting Prep - AI Meeting Assistants

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Agenda Management** | Not enough data | 8.5 (122 reviews) | 
| **Virtual Meeting Hosting** | Not enough data | 8.8 (131 reviews) | 
| **Automated Scheduling** | Not enough data | 8.5 (126 reviews) | 

#### Meeting Automation - AI Meeting Assistants

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Automated Note-Taking** | Not enough data | 9.0 (155 reviews) | 
| **Voice Recognition** | Not enough data | 8.7 (125 reviews) | 
| **Action Item Tracking** | Not enough data | 8.8 (129 reviews) | 

#### Meeting Insights - AI Meeting Assistants

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.3 (122 reviews) | 
| **Personalization** | Not enough data | 8.5 (124 reviews) | 
| **Smart Summaries** | Not enough data | 9.1 (140 reviews) | 

#### Accessibility - AI Meeting Assistants

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Language Translation** | Not enough data | 8.4 (123 reviews) | 
| **Real-Time Transcription** | Not enough data | 8.6 (128 reviews) | 
| **Accessibility Guidelines Compliance** | Not enough data | 8.3 (116 reviews) | 

#### Agentic AI - AI Meeting Assistants

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (77 reviews) | 
| **Multi-step Planning** | Not enough data | 7.9 (78 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (80 reviews) | 
| **Decision Making** | Not enough data | 8.1 (81 reviews) | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Bot Presence** | Not enough data | Not enough data | 
| **Meeting Moments Management** | Not enough data | Not enough data | 
| **Audio or Video Recording** | Not enough data | 10.0 (5 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.2/10 | 950 |
| **Zoom Workplace** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (52 reviews) | Not enough data | 
| **Call Management** | 9.1 (59 reviews) | Not enough data | 
| **Network monitoring** | 8.3 (51 reviews) | Not enough data | 
| **Integrations** | 7.4 (54 reviews) | Not enough data | 
| **Virtual PBX** | 9.0 (48 reviews) | Not enough data | 
| **SIP trunking services** | 7.9 (48 reviews) | Not enough data | 

#### Basic Communication

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Phone Calls** | 9.2 (913 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 8.0 (397 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 7.8 (451 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.9 (384 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.7 (652 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (738 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (26 reviews) | Not enough data | 

#### Access

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Software Pairing** | 8.2 (478 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.2 (504 reviews) | Not enough data | 
| **Individual Download** | 8.4 (507 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Hold Music** | 8.6 (733 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 9.0 (693 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.1 (781 reviews) ✓ Verified | Not enough data | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 16 |

#### Agentic AI - Productivity Bots

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (11 reviews) | 
| **Decision Making** | Not enough data | 8.2 (10 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.8/10 | 130 |
| **Zoom Workplace** | 8.7/10 | 2573 |

#### Agentic AI - UCaaS Platforms

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (10 reviews) | 

#### Extensions

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | 8.9 (1484 reviews) ✓ Verified | 
| **Native VoIP** | 9.0 (101 reviews) ✓ Verified | 8.8 (1460 reviews) ✓ Verified | 
| **CCaaS Option** | Feature Not Available | 8.7 (1369 reviews) | 

#### Features

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | 8.8 (1381 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | 8.7 (1334 reviews) | 
| **File Sharing** | 8.3 (82 reviews) ✓ Verified | 8.9 (1776 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.0 (109 reviews) ✓ Verified | 9.2 (2023 reviews) ✓ Verified | 
| **Video Conferencing** | 8.9 (96 reviews) ✓ Verified | 9.3 (2107 reviews) ✓ Verified | 
| **Conference Transcripts** | Feature Not Available | 8.8 (1603 reviews) ✓ Verified | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Action Item extraction** | Not enough data | Not enough data | 
| **Summary Generation** | Not enough data | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Speech-to-text Transcription** | Not enough data | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Team-based Access** | Not enough data | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Access Control** | Not enough data | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Semantic Search** | Not enough data | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Speaker Recognition** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to GoTo Connect (10):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Zoom Workplace (17):** [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants), [Desk Booking Software](https://www.g2.com/categories/desk-booking), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Client Software](https://www.g2.com/categories/email-client), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Collaborative Whiteboard Software](https://www.g2.com/categories/collaborative-whiteboard), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Virtual Classroom Software](https://www.g2.com/categories/virtual-classroom), [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [Visitor Management Software](https://www.g2.com/categories/visitor-management), [Digital Signage Software](https://www.g2.com/categories/digital-signage), [Document Creation Software](https://www.g2.com/categories/document-creation), [Screen and Video Capture Software](https://www.g2.com/categories/screen-and-video-capture), [Calendar Software](https://www.g2.com/categories/calendar-software), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)


---
## Reviewer Demographics

### By Company Size

| Segment | GoTo Connect | Zoom Workplace | 
|---|---|---|
| **Small-Business** | 70.5% | 50.9% | 
| **Mid-Market** | 24.8% | 31.3% | 
| **Enterprise** | 4.7% | 17.7% | 

### By Industry

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 55.8%

#### Zoom Workplace

- **Information Technology and Services:** 8.9%
- **Computer Software:** 8.3%
- **Marketing and Advertising:** 5.7%
- **Education Management:** 5.5%
- **Higher Education:** 4.7%
- **Non-Profit Organization Management:** 4.0%
- **Financial Services:** 3.4%
- **E-Learning:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Hospital & Health Care:** 2.6%
- **Other:** 50.4%

---
## Alternatives

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1369 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)

### Alternatives to Zoom Workplace

- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18892 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48025 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19020 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5822 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39055 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17097 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1369 reviews)
- [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) — 4.5/5 stars (1238 reviews)
- [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) — 4.0/5 stars (974 reviews)

---
## Top Discussions

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### Zoom Workplace

- Title: [How do you rate zoom for companies, what advantages does it offer?](https://www.g2.com/discussions/how-do-you-rate-zoom-for-companies-what-advantages-does-it-offer) — 48 comments, 15 upvotes
  > **Top comment:** "I like the fact that it works from any system, from phones to ipads, to your PCs, even has an app for apple car play.  The image seems to be more stable and..."
- Title: [What does Zoom do?](https://www.g2.com/discussions/what-does-zoom-do) — 29 comments, 11 upvotes
  > **Top comment:** "Creates a virtual live community place for connection and learning. "
- Title: [Is Zoom Workplace worth it?](https://www.g2.com/discussions/is-zoom-workplace-worth-it) — 26 comments, 36 upvotes
  > **Top comment:** "yes"
- Title: [What software do I need for zoom?](https://www.g2.com/discussions/what-software-do-i-need-for-zoom) — 26 comments, 10 upvotes
  > **Top comment:** "If you own a good laptop or computer, you can download it and it will be saved on your device."
- Title: [How do you add features in Zoom?](https://www.g2.com/discussions/how-do-you-add-features-in-zoom) — 17 comments, 1 upvote
  > **Top comment:** "Depending on which features you are trying to add, you would want to visit the Zoom Marketplace.

https://marketplace.zoom.us/

Best.

Peter K."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-connect-vs-zoom-workplace)