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At a Glance
Market Segments
Small-Business (71.0% of reviews)
Mid-Market (41.0% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$0 user/mo
GoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansWebex Calling
Star Rating
(609)4.5 out of 5
Market Segments
Mid-Market (41.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in Call Management with a score of 9.2, allowing for seamless handling of incoming and outgoing calls, while Webex Calling, with a score of 8.5, offers solid features but lacks some advanced options that GoTo provides.
- Reviewers mention that Webex Calling shines in Video Conferencing, scoring 9.4 compared to GoTo Connect's 9.0. Users appreciate the high-quality video and ease of use during virtual meetings, making it a preferred choice for larger teams.
- G2 users highlight GoTo Connect's superior Virtual PBX capabilities, scoring 9.4, which allows for effective call routing and management, while Webex Calling falls short with a score of 8.2, lacking some of the customization options that GoTo offers.
- Users on G2 report that Webex Calling provides better Integrations with other software, scoring 8.5 compared to GoTo Connect's 7.4. This makes it easier for teams to connect their existing tools and workflows.
- Reviewers mention that GoTo Connect has a strong performance in Desk-to-Desk Calls, scoring 9.2, which users find particularly useful for internal communication, while Webex Calling's score of 9.1 indicates it is also effective but slightly less favored.
- Users say that both platforms offer good Quality of Support, with both scoring 8.9. However, GoTo Connect is noted for its responsiveness and helpfulness, making it a reliable partner for businesses needing assistance.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
GoTo Connect
No trial information availableWebex Calling
No trial information availableRatings
Meets Requirements
9.0
1,122
9.2
482
Ease of Use
9.0
1,135
9.2
484
Ease of Setup
8.7
796
8.8
193
Ease of Admin
8.9
778
8.6
90
Quality of Support
8.8
1,097
8.9
453
Has the product been a good partner in doing business?
9.1
771
8.8
90
Product Direction (% positive)
8.4
1,087
9.2
472
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Platform
Not enough data
8.9
24
Not enough data
8.9
25
Not enough data
8.9
24
Not enough data
8.8
25
Not enough data
8.8
24
Not enough data
8.7
25
Not enough data
9.0
25
Generative AI
Not enough data
8.7
23
Workforce Management
Not enough data
8.8
24
Not enough data
8.2
23
Call Center Infrastructure (CCI)
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Administrative
Not enough data
8.9
25
Not enough data
9.1
25
Basic Communication - Cloud PBX
Not enough data
9.3
25
Not enough data
9.3
25
Not enough data
9.3
25
Not enough data
8.8
24
Not enough data
9.3
25
Not enough data
9.2
24
Advanced Features - Cloud PBX
Not enough data
8.8
24
Not enough data
8.2
24
Not enough data
8.6
25
Not enough data
8.4
25
Platform Basics - VoIP Providers
8.5
48
8.7
44
9.0
49
8.8
45
8.5
48
8.6
45
7.6
48
8.5
46
9.1
46
8.6
44
8.0
46
8.7
44
Basic Communication
9.2
902
|
Verified
9.3
354
|
Verified
8.0
393
|
Verified
9.1
334
|
Verified
7.8
445
|
Verified
9.0
330
|
Verified
7.9
381
|
Verified
8.9
327
8.7
647
|
Verified
9.1
349
|
Verified
9.1
734
|
Verified
9.0
337
|
Verified
Agentic AI - VoIP Providers
7.3
24
8.2
39
7.5
23
8.6
40
7.4
23
8.4
39
7.2
23
8.5
40
Access
8.2
475
|
Verified
9.0
312
8.2
501
8.8
309
8.4
504
|
Verified
9.0
308
|
Verified
Advanced Features
8.6
728
|
Verified
8.7
320
9.0
687
|
Verified
8.9
316
9.1
776
|
Verified
9.0
315
Agentic AI - UCaaS Platforms
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.3
7
Extensions
Feature Not Available
9.2
133
|
Verified
9.0
100
|
Verified
9.3
135
|
Verified
Feature Not Available
9.3
103
Features
Feature Not Available
9.2
133
Feature Not Available
9.1
103
8.3
81
|
Verified
9.1
140
|
Verified
9.0
108
|
Verified
9.4
141
|
Verified
8.9
95
|
Verified
9.4
139
|
Verified
Feature Not Available
9.0
133
Categories
Categories
Shared Categories
GoTo Connect and Webex Calling are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
GoTo Connect is categorized as Online Fax, Auto Dialer, Contact Center, and Customer Communications Management
Webex Calling is categorized as Cloud PBX Platforms and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Information Technology and Services
26.7%
Computer Software
6.2%
Consumer Services
5.8%
Telecommunications
5.5%
Marketing and Advertising
3.8%
Other
52.1%
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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