# GoTo Connect vs Webex Calling Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Connect excels in providing a user-friendly experience, particularly for small businesses. Users appreciate its **ease of use** and the simplicity of setup, with one reviewer noting that the platform is effective for call center representatives, making them more efficient.
- **Users say** that Webex Calling stands out for its robust features tailored for larger groups, making it ideal for educational settings. One user highlighted its ability to accommodate up to 150 participants in online classes, along with features like **AI summaries** and **transcriptions** that enhance meeting productivity.
- **Reviewers mention** that while GoTo Connect offers strong call management capabilities, it sometimes lacks the advanced features found in Webex Calling. Users have praised GoTo Connect for its **transcript feature** , which provides accurate transcriptions for missed calls and voicemails, saving time and improving communication.
- **According to verified reviews** , Webex Calling is recognized for its seamless integration and organizational tools. Users appreciate the platform's ability to keep meetings organized with a simple-to-view calendar, which aids in managing schedules effectively.
- **G2 reviewers highlight** that GoTo Connect has a strong focus on customer service, with users noting that it serves as a core channel for customer interactions. However, Webex Calling users also commend its **ease of use** for any skill level, making it a versatile choice for diverse teams.
- **Users report** that while GoTo Connect has a solid performance in call quality, Webex Calling often edges it out with superior video conferencing capabilities. Reviewers have noted that Webex's video features, including **conference calls** and **screen sharing** , are particularly effective for collaborative work.



| | GoTo Connect | Webex Calling | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,415 | 634 | 
| **Largest Market Segment** | Small-Business (70.5% of reviews) | Mid-Market (41.3% of reviews) | 
| **Entry Level Price** | Starting at $27.00 1 User, Per month | $0 user/mo | 

---
## Top Pros & Cons

### GoTo Connect

Pros:
- Ease of Use (127 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (28 reviews)
- Limitations (20 reviews)

### Webex Calling

Pros:
- Ease of Use (65 reviews)
- Reliability (48 reviews)

Cons:
- Lack of Intuitiveness (18 reviews)
- Complex Processes (16 reviews)

---
## Ratings Comparison
| Rating | GoTo Connect | Webex Calling | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1141 reviews) | 9.2 (506 reviews) | 
  | **Ease of Use** | 9.0 (1154 reviews) | 9.1 (508 reviews) | 
  | **Ease of Setup** | 8.7 (814 reviews) | 8.8 (219 reviews) | 
  | **Ease of Admin** | 8.9 (781 reviews) | 8.7 (93 reviews) | 
  | **Quality of Support** | 8.8 (1115 reviews) | 8.9 (478 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (774 reviews) | 8.8 (93 reviews) | 
  | **Product Direction (% positive)** | 8.4 (1104 reviews) | 9.1 (492 reviews) | 

---
## Pricing

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### Webex Calling

#### Entry-Level Pricing

Plan: Basic Plan

Price: $0 user/mo

Description: Our free plan has limited access to certain features, but it's a great way for you to try before you buy.

Key Features:
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing

[Browse all 4 editions](https://www.g2.com/products/webex-calling/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.8/10 | 12 |
| **Webex Calling** | N/A | N/A |

#### Dialing Options

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Preview Dialing** | 8.9 (12 reviews) | Not enough data | 
| **Progressive Dialing** | 8.8 (11 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Whisper Coaching ** | 7.1 (12 reviews) | Not enough data | 
| **Callback Scheduling ** | 6.7 (12 reviews) | Not enough data | 
| **Call Recording ** | 7.1 (12 reviews) | Not enough data | 

#### Automation

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Voice Activity Detection** | 6.4 (11 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 6.9 (12 reviews) | Not enough data | 
| **Call Scrubbing** | 6.7 (10 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.9/10 | 65 |
| **Webex Calling** | N/A | N/A |

#### Documents

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Editing** | 7.3 (55 reviews) | Not enough data | 
| **Document Signature ** | 6.9 (54 reviews) | Not enough data | 
| **Storage** | 8.0 (57 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (10 reviews) | Not enough data | 

#### Sending

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Fax Number** | 9.0 (64 reviews) | Not enough data | 
| **Existing Numbers** | 9.1 (61 reviews) | Not enough data | 
| **Cross-Platform Sending** | 8.4 (59 reviews) | Not enough data | 
| **Unlimited Sending** | 8.8 (59 reviews) | Not enough data | 
| **Contact Management** | 8.5 (56 reviews) | Not enough data | 
| **Alerts** | 8.7 (58 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 6.6/10 | 32 |
| **Webex Calling** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Multi-Channel Coverage** | 7.4 (30 reviews) | Not enough data | 
| **Open Listening** | 6.9 (30 reviews) | Not enough data | 
| **Physical Media** | 6.0 (29 reviews) | Not enough data | 

#### Design

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (31 reviews) | Not enough data | 
| **Create Content** | 6.1 (26 reviews) | Not enough data | 
| **Personalization** | 7.1 (28 reviews) | Not enough data | 
| **Inbound Identification** | 7.6 (29 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.4 (29 reviews) | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **AI Text Generation** | 4.5 (20 reviews) | Not enough data | 
| **AI Text Summarization** | 5.2 (21 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Webex Calling** | N/A | N/A |

#### Quality Assurance

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.3/10 | 29 |
| **Webex Calling** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Voice** | 8.6 (22 reviews) | Not enough data | 
| **Social** | 6.4 (18 reviews) | Not enough data | 
| **Web Chat** | 6.3 (20 reviews) | Not enough data | 
| **Mobile SMS** | 7.8 (19 reviews) | Not enough data | 
| **Email** | 6.4 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (13 reviews) | Not enough data | 

#### Functions

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Session Routing** | 8.3 (21 reviews) | Not enough data | 
| **Session Queuing** | 8.1 (18 reviews) | Not enough data | 
| **Concurrent Calling** | 8.0 (18 reviews) | Not enough data | 
| **Speech Analytics** | 6.7 (16 reviews) | Not enough data | 
| **Auto Dialer** | 7.0 (17 reviews) | Not enough data | 
| **IVR** | 7.6 (17 reviews) | Not enough data | 
| **Inbound Screen Pop** | 6.6 (16 reviews) | Not enough data | 
| **Persistent Data** | 6.8 (16 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 3.9 (6 reviews) | Not enough data | 

#### Administrative

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Session Summary Notes** | 6.7 (14 reviews) | Not enough data | 
| **Administrator Access** | 8.3 (21 reviews) | Not enough data | 
| **Reporting & Dashboards** | 7.5 (20 reviews) | Not enough data | 
| **Session Recording** | 7.9 (16 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 7.2 (16 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Webex Calling** | N/A | N/A |

#### Conversational Platform

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Webex Calling** | 8.8/10 | 29 |

#### Platform

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.9 (22 reviews) | 
| **Mobile Access** | Not enough data | 8.9 (23 reviews) | 
| **Queue Management** | Not enough data | 8.8 (21 reviews) | 
| **Call Routing** | Not enough data | 8.6 (22 reviews) | 
| **Call Back** | Not enough data | 8.8 (22 reviews) | 
| **IVR** | Not enough data | 8.7 (23 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.0 (22 reviews) | 

#### Generative AI

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.6 (20 reviews) | 

#### Workforce Management

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (22 reviews) | 
| **Performance Evaluation** | Not enough data | 8.1 (21 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.0 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 

#### Administrative

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (24 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.1 (22 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Webex Calling** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Webex Calling** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Webex Calling** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Webex Calling** | 9.0/10 | 37 |

#### Basic Communication - Cloud PBX

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Call Management** | Not enough data | 9.2 (28 reviews) | 
| **Communication Management** | Not enough data | 9.2 (26 reviews) | 
| **Scalability** | Not enough data | 9.1 (28 reviews) | 
| **Integrations** | Not enough data | 8.8 (26 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.2 (28 reviews) | 
| **Accessibility** | Not enough data | 9.3 (27 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.8 (25 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.0 (24 reviews) | 
| **Support and Reliability** | Not enough data | 8.8 (27 reviews) | 
| **Automated attendant** | Not enough data | 8.3 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.2/10 | 951 |
| **Webex Calling** | 8.7/10 | 420 |

#### Platform Basics - VoIP Providers

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (52 reviews) | 8.6 (44 reviews) | 
| **Call Management** | 9.1 (60 reviews) | 8.5 (52 reviews) | 
| **Network monitoring** | 8.4 (52 reviews) | 8.6 (43 reviews) | 
| **Integrations** | 7.4 (54 reviews) | 8.7 (58 reviews) | 
| **Virtual PBX** | 9.0 (48 reviews) | 8.6 (41 reviews) | 
| **SIP trunking services** | 7.9 (48 reviews) | 8.6 (42 reviews) | 

#### Basic Communication

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Phone Calls** | 9.2 (914 reviews) ✓ Verified | 9.3 (370 reviews) ✓ Verified | 
| **Video Calls** | 8.0 (398 reviews) ✓ Verified | 9.1 (334 reviews) ✓ Verified | 
| **Instant Messaging** | 7.9 (452 reviews) ✓ Verified | 9.0 (332 reviews) ✓ Verified | 
| **Screen Sharing** | 7.9 (384 reviews) ✓ Verified | 8.9 (329 reviews) | 
| **Conference Calls** | 8.7 (653 reviews) ✓ Verified | 9.1 (351 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (738 reviews) ✓ Verified | 9.0 (331 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (26 reviews) | 8.1 (36 reviews) | 
| **Cross-system Integration** | 7.3 (25 reviews) | 8.3 (40 reviews) | 
| **Adaptive Learning** | 7.2 (25 reviews) | 8.3 (37 reviews) | 
| **Proactive Assistance** | 6.9 (26 reviews) | 8.3 (36 reviews) | 

#### Access

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Software Pairing** | 8.2 (478 reviews) ✓ Verified | 8.9 (307 reviews) | 
| **Browser Extension** | 8.2 (504 reviews) | 8.8 (301 reviews) | 
| **Individual Download** | 8.4 (507 reviews) ✓ Verified | 9.0 (302 reviews) ✓ Verified | 

#### Advanced Features

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Hold Music** | 8.6 (733 reviews) ✓ Verified | 8.6 (311 reviews) | 
| **Automated Attendants** | 9.0 (693 reviews) ✓ Verified | 8.8 (309 reviews) | 
| **VOiP Number** | 9.1 (781 reviews) ✓ Verified | 9.0 (311 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.8/10 | 130 |
| **Webex Calling** | 8.9/10 | 163 |

#### Agentic AI - UCaaS Platforms

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (10 reviews) | 

#### Extensions

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | 9.2 (130 reviews) ✓ Verified | 
| **Native VoIP** | 9.0 (101 reviews) ✓ Verified | 9.3 (133 reviews) ✓ Verified | 
| **CCaaS Option** | Feature Not Available | 9.3 (101 reviews) | 

#### Features

| Feature | GoTo Connect | Webex Calling | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | 9.2 (133 reviews) | 
| **Voicemail to SMS** | Feature Not Available | 9.1 (102 reviews) | 
| **File Sharing** | 8.3 (82 reviews) ✓ Verified | 9.0 (143 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.0 (109 reviews) ✓ Verified | 9.4 (146 reviews) ✓ Verified | 
| **Video Conferencing** | 8.9 (96 reviews) ✓ Verified | 9.4 (143 reviews) ✓ Verified | 
| **Conference Transcripts** | Feature Not Available | 9.0 (133 reviews) | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to GoTo Connect (9):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Webex Calling (2):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)


---
## Reviewer Demographics

### By Company Size

| Segment | GoTo Connect | Webex Calling | 
|---|---|---|
| **Small-Business** | 70.5% | 29.8% | 
| **Mid-Market** | 24.8% | 41.3% | 
| **Enterprise** | 4.7% | 28.9% | 

### By Industry

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.7%
- **Other:** 55.7%

#### Webex Calling

- **Information Technology and Services:** 25.7%
- **Computer Software:** 5.9%
- **Consumer Services:** 5.4%
- **Telecommunications:** 5.4%
- **Marketing and Advertising:** 3.5%
- **Computer & Network Security:** 3.1%
- **Higher Education:** 2.8%
- **Education Management:** 2.6%
- **Financial Services:** 2.6%
- **Accounting:** 2.3%
- **Other:** 40.6%

---
## Alternatives

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- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

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## Top Discussions

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### Webex Calling

- Title: [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) — 2 comments
  > **Top comment:** "Webex Calling is a cloud-based business phone system provided by Cisco's Webex platform. It allows users to make calls over the internet, enabling voice..."
- Title: [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) — 2 comments
  > **Top comment:** "WebEx calling has different options the Basic is free you can call anyone with a WebEx account. 
Call is $ 17.00 per license Call anyone with a WebEx..."
- Title: [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) — 2 comments
  > **Top comment:** "Cisco unified communication manager "
- Title: [What are the benefits of Cisco Cloud Calling?](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Most enterprises can't afford to rip and replace their phone systems to go to the cloud. With Cisco, we allow enterprises to protect their investment  while..."
- Title: [Is Webex Calling a global solution?](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Webex Calling is globally available and supports multi-site, multi-national enterprises and is sold through Cisco's trusted network of partners."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-connect-vs-webex-calling)