Compare GoTo Connect and Webex Calling 
Featured Products
At a Glance
Market Segments
Small-Business (70.8% of reviews)
Mid-Market (41.2% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$0 user/mo
GoTo Connect
Star Rating
(1,390)4.4 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansWebex Calling
Star Rating
(618)4.5 out of 5
Market Segments
Mid-Market (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansGoTo Connect vs Webex Calling
When assessing the two solutions, reviewers found Webex Calling easier to use and set up. However, GoTo Connect is easier to administer. Reviewers also preferred doing business with GoTo Connect overall.
- Reviewers felt that Webex Calling meets the needs of their business better than GoTo Connect.
- When comparing quality of ongoing product support, reviewers felt that Webex Calling is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Webex Calling over GoTo Connect.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
GoTo Connect
No trial information availableWebex Calling
No trial information availableRatings
Meets Requirements
9.0
1,128
9.2
490
Ease of Use
9.0
1,141
9.1
492
Ease of Setup
8.7
802
8.8
203
Ease of Admin
8.9
781
8.7
92
Quality of Support
8.8
1,102
8.9
461
Has the product been a good partner in doing business?
9.1
774
8.8
92
Product Direction (% positive)
8.4
1,093
9.2
480
Features by Category
Dialing Options
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Not enough data
Agent Tools
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Not enough data
Automation
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Not enough data
Agentic AI - Online Fax
6.5
10
Not enough data
6.8
10
Not enough data
Sending
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Not enough data
Channels
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Not enough data
Design
7.8
30
Not enough data
6.1
26
Not enough data
7.0
27
Not enough data
7.6
29
Not enough data
7.4
29
Not enough data
Generative AI
4.5
20
Not enough data
5.2
21
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.5
21
Not enough data
6.2
17
Not enough data
6.1
19
Not enough data
7.8
18
Not enough data
6.2
17
Not enough data
Generative AI
7.7
13
Not enough data
Functions
8.3
21
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
Not enough data
6.8
16
Not enough data
Agentic AI - Contact Center
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Not enough data
Administrative
6.7
14
Not enough data
8.3
21
Not enough data
7.5
20
Not enough data
7.9
16
Not enough data
7.2
16
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
24
Not enough data
8.9
26
Not enough data
8.9
24
Not enough data
8.8
25
Not enough data
8.8
24
Not enough data
8.7
25
Not enough data
9.0
25
Generative AI
Not enough data
8.7
23
Workforce Management
Not enough data
8.8
24
Not enough data
8.2
23
Call Center Infrastructure (CCI)
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Administrative
Not enough data
8.9
25
Not enough data
9.1
25
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
9.4
26
Not enough data
8.8
26
Not enough data
9.3
28
Not enough data
9.4
26
Advanced Features - Cloud PBX
Not enough data
8.8
23
Not enough data
8.0
24
Not enough data
8.8
27
Not enough data
8.3
25
Platform Basics - VoIP Providers
8.5
51
8.6
45
9.0
53
8.6
47
8.4
50
8.7
45
7.4
51
8.5
50
9.0
48
8.6
44
7.9
48
8.6
44
Basic Communication
9.2
905
|
Verified
9.3
358
|
Verified
8.0
396
|
Verified
9.1
334
|
Verified
7.8
448
|
Verified
9.0
330
|
Verified
7.9
384
|
Verified
8.9
326
8.6
650
|
Verified
9.1
348
|
Verified
9.1
737
|
Verified
9.0
335
|
Verified
Agentic AI - VoIP Providers
7.2
26
8.2
39
7.3
25
8.6
40
7.2
25
8.5
40
7.0
25
8.4
40
Access
8.2
478
|
Verified
8.9
309
8.2
504
8.8
305
8.4
507
|
Verified
9.0
305
|
Verified
Advanced Features
8.6
731
|
Verified
8.6
317
9.0
690
|
Verified
8.8
313
9.1
779
|
Verified
9.0
313
Agentic AI - UCaaS Platforms
Not enough data
7.7
8
Not enough data
8.5
9
Not enough data
7.9
8
Not enough data
8.3
8
Extensions
Feature Not Available
9.2
131
|
Verified
9.0
101
|
Verified
9.3
133
|
Verified
Feature Not Available
9.3
101
Features
Feature Not Available
9.2
131
Feature Not Available
9.0
101
8.3
82
|
Verified
9.1
139
|
Verified
9.0
109
|
Verified
9.4
141
|
Verified
8.9
96
|
Verified
9.4
139
|
Verified
Feature Not Available
9.0
132
Categories
Categories
Shared Categories
GoTo Connect and Webex Calling are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Webex Calling is categorized as Cloud PBX Platforms and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Information Technology and Services
26.5%
Consumer Services
6.1%
Computer Software
5.9%
Telecommunications
5.4%
Marketing and Advertising
3.7%
Other
52.4%
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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