Compare GoTo Connect and Vitel Global Cloud PBX 
Featured Products
At a Glance
Market Segments
Small-Business (70.8% of reviews)
Mid-Market (57.1% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
No pricing available
GoTo Connect
Star Rating
(1,392)4.4 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansVitel Global Cloud PBX
Star Rating
(14)4.1 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Vitel Global Cloud PBXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Vitel Global Cloud PBX. Users appreciate its excellent sound quality and user-friendly interface, making it a preferred choice for small businesses looking for reliable communication tools.
- Users say that GoTo Connect's implementation process is notably smooth, with many highlighting the helpful support team that assists with onboarding and ongoing changes. In contrast, Vitel Global Cloud PBX, while offering value for money, is still in its initial stages and may not meet the same level of user expectations.
- Reviewers mention that GoTo Connect provides a comprehensive suite of features, including call management and a mobile app that supports field users, which enhances its usability for diverse business needs. Vitel Global Cloud PBX, while functional, is noted for its basic features and may lack the advanced capabilities that some users desire.
- According to verified reviews, GoTo Connect shines in its ability to streamline business communications, with users praising its security features and the ability to manage both internal and customer interactions effectively. Vitel Global Cloud PBX, on the other hand, is recognized for its clear voice transmission but may not offer the same breadth of functionalities.
- G2 reviewers highlight that GoTo Connect has a strong presence in the small business market, with a majority of its reviews coming from this segment. This indicates a tailored approach to meet the specific needs of smaller organizations, whereas Vitel Global Cloud PBX is more focused on the mid-market, which may not resonate as well with smaller enterprises.
- Users report that GoTo Connect's features like video calls and conference calling are well-received, although some users feel that its video capabilities could improve. In contrast, Vitel Global Cloud PBX is praised for its conference call functionality, but it may not provide the same level of integration and ease of use as GoTo Connect.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Vitel Global Cloud PBX
No pricing availableFree Trial
GoTo Connect
No trial information availableVitel Global Cloud PBX
No trial information availableRatings
Meets Requirements
9.0
1,129
8.3
10
Ease of Use
9.0
1,143
8.8
10
Ease of Setup
8.7
804
Not enough data
Ease of Admin
8.9
781
Not enough data
Quality of Support
8.8
1,103
8.5
10
Has the product been a good partner in doing business?
9.1
774
Not enough data
Product Direction (% positive)
8.4
1,095
7.7
10
Features by Category
Dialing Options
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Not enough data
Agent Tools
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Not enough data
Automation
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Not enough data
Agentic AI - Online Fax
6.5
10
Not enough data
6.8
10
Not enough data
Sending
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Not enough data
Channels
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Not enough data
Design
7.8
30
Not enough data
6.1
26
Not enough data
7.0
27
Not enough data
7.6
29
Not enough data
7.4
29
Not enough data
Generative AI
4.5
20
Not enough data
5.2
21
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.5
21
Not enough data
6.2
17
Not enough data
6.1
19
Not enough data
7.8
18
Not enough data
6.2
17
Not enough data
Generative AI
7.7
13
Not enough data
Functions
8.3
21
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
Not enough data
6.8
16
Not enough data
Agentic AI - Contact Center
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Not enough data
Administrative
6.7
14
Not enough data
8.3
21
Not enough data
7.5
20
Not enough data
7.9
16
Not enough data
7.2
16
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
51
Not enough data
9.0
54
Not enough data
8.3
51
Not enough data
7.4
51
Not enough data
9.0
48
Not enough data
7.9
48
Not enough data
Basic Communication
9.2
907
|
Verified
9.8
7
8.0
396
|
Verified
7.4
7
7.8
448
|
Verified
9.5
7
7.9
384
|
Verified
8.3
7
8.6
650
|
Verified
9.5
7
9.1
737
|
Verified
9.8
7
Agentic AI - VoIP Providers
7.2
26
Not enough data
7.3
25
Not enough data
7.2
25
Not enough data
7.0
25
Not enough data
Access
8.2
478
|
Verified
9.3
7
8.2
504
9.3
7
8.4
507
|
Verified
9.3
7
Advanced Features
8.6
731
|
Verified
9.8
7
9.0
691
|
Verified
9.5
7
9.1
779
|
Verified
9.5
7
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
9.0
109
|
Verified
Not enough data
8.9
96
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Vitel Global Cloud PBX are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Vitel Global Cloud PBX has no unique categories
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitel Global Cloud PBX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.2%
Computer Software
4.3%
Other
70.9%
Staffing and Recruiting
50.0%
Consulting
7.1%
Real Estate
7.1%
Marketing and Advertising
7.1%
Logistics and Supply Chain
7.1%
Other
21.4%
Alternatives
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Vitel Global Cloud PBX has no discussions with answers
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