Compare GoTo Connect and Sonetel 
Featured Products
At a Glance
Market Segments
Small-Business (70.6% of reviews)
Small-Business (85.0% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
No pricing available
GoTo Connect
Star Rating
(1,403)4.4 out of 5
Market Segments
Small-Business (70.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSonetel
Star Rating
(21)4.4 out of 5
Market Segments
Small-Business (85.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SonetelSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in basic communication features, particularly with a high rating of 9.1 for phone calls, while Sonetel falls short with a rating of 7.7, indicating that GoTo Connect provides a more reliable calling experience.
- Reviewers mention that GoTo Connect offers superior desk-to-desk calling capabilities, scoring 9.2 compared to Sonetel's 6.7, which suggests that users find GoTo Connect more effective for internal communication.
- G2 users highlight GoTo Connect's automated attendants feature, which received a strong rating of 9.0, whereas Sonetel's rating of 7.3 indicates that users may find its automated features less robust and user-friendly.
- Users on G2 appreciate GoTo Connect's voicemail to email feature, scoring 8.9, which enhances productivity by allowing users to receive voicemails directly in their inbox, a feature that Sonetel does not match as effectively.
- Reviewers say that GoTo Connect's video conferencing capabilities are rated at 9.0, providing a seamless experience, while Sonetel's offerings in this area are less impressive, suggesting a gap in quality for users who rely on video meetings.
- Users report that GoTo Connect's quality of support is rated at 8.9, indicating a strong customer service experience, while Sonetel's support rating of 8.5 suggests that users may not receive the same level of assistance when issues arise.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Sonetel
No pricing availableFree Trial
GoTo Connect
No trial information availableSonetel
No trial information availableRatings
Meets Requirements
9.0
1,136
8.2
11
Ease of Use
9.0
1,149
8.3
11
Ease of Setup
8.7
810
8.3
8
Ease of Admin
8.9
781
8.3
8
Quality of Support
8.8
1,110
8.5
11
Has the product been a good partner in doing business?
9.1
774
7.7
8
Product Direction (% positive)
8.4
1,100
8.7
9
Features by Category
Dialing Options
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Not enough data
Agent Tools
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Not enough data
Automation
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Not enough data
Agentic AI - Online Fax
6.5
10
Not enough data
6.8
10
Not enough data
Sending
9.0
63
Not enough data
9.1
60
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Not enough data
Channels
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Not enough data
Design
7.9
31
Not enough data
6.1
26
Not enough data
7.1
28
Not enough data
7.6
29
Not enough data
7.4
29
Not enough data
Generative AI
4.5
20
Not enough data
5.2
21
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.6
22
Not enough data
6.4
18
Not enough data
6.3
20
Not enough data
7.8
19
Not enough data
6.4
18
Not enough data
Generative AI
7.7
13
Not enough data
Functions
8.3
21
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
Not enough data
6.8
16
Not enough data
Agentic AI - Contact Center
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Not enough data
Administrative
6.7
14
Not enough data
8.3
21
Not enough data
7.5
20
Not enough data
7.9
16
Not enough data
7.2
16
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
51
Not enough data
9.1
57
Not enough data
8.3
51
Not enough data
7.4
52
Not enough data
9.0
48
Not enough data
7.9
48
Not enough data
Basic Communication
9.2
910
|
Verified
Not enough data
8.0
397
|
Verified
Not enough data
7.8
449
|
Verified
Not enough data
7.9
384
|
Verified
Not enough data
8.7
651
|
Verified
Not enough data
9.1
738
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.2
26
Not enough data
7.3
25
Not enough data
7.2
25
Not enough data
6.9
26
Not enough data
Access
8.2
478
|
Verified
Not enough data
8.2
504
Not enough data
8.4
507
|
Verified
Not enough data
Advanced Features
8.6
732
|
Verified
Not enough data
9.0
692
|
Verified
Not enough data
9.1
779
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
9.0
109
|
Verified
Not enough data
8.9
96
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Sonetel share no categories
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sonetel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.2%
Computer Software
4.3%
Other
71.0%
Internet
10.0%
Hospital & Health Care
10.0%
Chemicals
5.0%
Computer & Network Security
5.0%
Computer Software
5.0%
Other
65.0%
Alternatives
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Sonetel has no discussions with answers
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