# GoTo Connect vs JustCall Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Connect excels in providing a unified communication experience, allowing users to seamlessly integrate video conferencing, phone systems, and messaging. Users appreciate the flexibility it offers, especially the ability to use personal cell phones for work communications, which enhances overall productivity.
- **Users say** JustCall stands out for its intuitive interface and robust features like AI assistants and SMS campaigns. Reviewers highlight how these tools simplify team management, making it easier to handle outreach activities without constant supervision, which can be a significant time-saver.
- **According to verified reviews** , GoTo Connect has a slight edge in user satisfaction, reflected in its higher G2 Score. Users frequently mention the reliability and ease of use, particularly praising features like the presence indicator and customizable chat settings that enhance professional communication.
- **Reviewers mention** that JustCall's integration with CRM systems, such as HubSpot, is a major plus, as it automates activity logging and reduces administrative burdens. This integration is particularly beneficial for teams looking to streamline their workflow and improve efficiency.
- **G2 reviewers highlight** that while GoTo Connect offers strong call management features, JustCall's call recording and tracking capabilities receive higher praise. Users find these features essential for monitoring performance and ensuring quality in customer interactions.
- **Users report** that both platforms have comparable ease of setup, but JustCall's clean and straightforward user experience is often noted as more intuitive. This can be particularly advantageous for teams that need to onboard quickly without extensive training.



| | GoTo Connect | JustCall | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,415 | 2,387 | 
| **Largest Market Segment** | Small-Business (70.5% of reviews) | Small-Business (61.2% of reviews) | 
| **Entry Level Price** | Starting at $27.00 1 User, Per month | $29.00 2 - User/Month (Billed Annually) | 

---
## Top Pros & Cons

### GoTo Connect

Pros:
- Ease of Use (127 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (28 reviews)
- Limitations (20 reviews)

### JustCall

Pros:
- Ease of Use (286 reviews)
- Features (207 reviews)

Cons:
- Call Issues (154 reviews)
- Call Functionality (99 reviews)

---
## Ratings Comparison
| Rating | GoTo Connect | JustCall | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1141 reviews) | 8.6 (2156 reviews) | 
  | **Ease of Use** | 9.0 (1154 reviews) | 8.8 (2204 reviews) | 
  | **Ease of Setup** | 8.7 (814 reviews) | 8.7 (1930 reviews) | 
  | **Ease of Admin** | 8.9 (781 reviews) | 8.6 (732 reviews) | 
  | **Quality of Support** | 8.8 (1115 reviews) | 8.3 (1998 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (774 reviews) | 8.6 (731 reviews) | 
  | **Product Direction (% positive)** | 8.4 (1104 reviews) | 8.7 (2145 reviews) | 

---
## Pricing

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 7.7/10 | 321 |

#### Ticket and Case Management

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (150 reviews) | 
| **Ticket response user experience** | Not enough data | 8.0 (150 reviews) | 
| **Workflow** | Not enough data | 7.9 (145 reviews) | 
| **Response Automation** | Not enough data | 7.6 (146 reviews) | 
| **SLA Management** | Not enough data | 7.5 (135 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.0 (140 reviews) | 
| **Ticket Collaboration** | Not enough data | 7.6 (133 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.0 (143 reviews) | 

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (105 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (36 reviews) | 

#### Agentic AI - Help Desk

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.2 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (10 reviews) | 

#### Communication Channels

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Customer Portal** | Not enough data | 7.7 (135 reviews) | 
| **Email to Case** | Not enough data | 7.7 (132 reviews) | 
| **Chat/Live Support** | Not enough data | 7.9 (142 reviews) | 
| **Social Integration** | Not enough data | 7.2 (129 reviews) | 
| **Voice** | Not enough data | 8.5 (141 reviews) | 

#### Platform

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.9 (146 reviews) | 
| **Customization ** | Not enough data | 7.8 (287 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (150 reviews) | 
| **Integration** | Not enough data | 8.3 (151 reviews) | 
| **Reporting** | Not enough data | 8.1 (148 reviews) | 
| **Dashboards** | Not enough data | 8.4 (148 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 7.7/10 | 61 |

#### Lead Facilitation

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Feature Not Available | 
| **Lead Qualification** | Not enough data | Feature Not Available | 
| **Lead Follow-up** | Not enough data | 7.5 (54 reviews) | 
| **Meeting Scheduling ** | Not enough data | 7.9 (56 reviews) | 

#### Organization

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Feature Not Available | 
| **Data Entry** | Not enough data | Feature Not Available | 
| **Integrations / APIs** | Not enough data | Feature Not Available | 

#### Performance Analysis

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Coaching ** | Not enough data | 7.8 (55 reviews) | 
| **Peformance Tracking** | Not enough data | 8.0 (56 reviews) | 

#### Sales Analysis

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Feature Not Available | 
| **Sales Forecasting ** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (56 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - AI Sales Assistant

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (13 reviews) | 
| **Decision Making** | Not enough data | 8.2 (11 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.8/10 | 12 |
| **JustCall** | 8.5/10 | 628 |

#### Dialing Options

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Preview Dialing** | 8.9 (12 reviews) | 8.4 (576 reviews) | 
| **Progressive Dialing** | 8.8 (11 reviews) | 8.5 (572 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 8.5 (9 reviews) | 

#### Agent Tools

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Whisper Coaching ** | 7.1 (12 reviews) | 7.9 (540 reviews) ✓ Verified | 
| **Callback Scheduling ** | 6.7 (12 reviews) | 8.1 (561 reviews) ✓ Verified | 
| **Call Recording ** | 7.1 (12 reviews) | 9.0 (583 reviews) ✓ Verified | 

#### Automation

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Voice Activity Detection** | 6.4 (11 reviews) | 8.1 (545 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 6.9 (12 reviews) | 8.1 (543 reviews) ✓ Verified | 
| **Call Scrubbing** | 6.7 (10 reviews) | 8.0 (544 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (14 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (9 reviews) | 
| **Compliance Monitoring** | Not enough data | 9.4 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 9.4 (8 reviews) | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.9/10 | 65 |
| **JustCall** | N/A | N/A |

#### Documents

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Editing** | 7.3 (55 reviews) | Not enough data | 
| **Document Signature ** | 6.9 (54 reviews) | Not enough data | 
| **Storage** | 8.0 (57 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (10 reviews) | Not enough data | 

#### Sending

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Fax Number** | 9.0 (64 reviews) | Not enough data | 
| **Existing Numbers** | 9.1 (61 reviews) | Not enough data | 
| **Cross-Platform Sending** | 8.4 (59 reviews) | Not enough data | 
| **Unlimited Sending** | 8.8 (59 reviews) | Not enough data | 
| **Contact Management** | 8.5 (56 reviews) | Not enough data | 
| **Alerts** | 8.7 (58 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 7.9/10 | 59 |

#### Call Analytics

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Call Recording** | Not enough data | 8.7 (55 reviews) | 
| **Machine Learning** | Not enough data | 7.9 (53 reviews) | 
| **Call Analysis** | Not enough data | 8.1 (53 reviews) | 
| **Lead Qualification** | Not enough data | 8.1 (53 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.1 (53 reviews) | 
| **Speech-to-Text** | Not enough data | 8.2 (53 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Conversation Intelligence

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (5 reviews) | 
| **Decision Making** | Not enough data | 8.1 (6 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 365 |

#### Text Messaging

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.4 (321 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 8.7 (335 reviews) | 
| **Text Scheduler** | Not enough data | 8.4 (327 reviews) | 
| **Automatic Replies** | Not enough data | 8.0 (311 reviews) | 
| **Automatic URL Shortening** | Not enough data | 7.2 (302 reviews) | 
| **MMS Marketing** | Not enough data | 8.0 (319 reviews) | 
| **Personalization** | Not enough data | 8.1 (314 reviews) | 
| **Transactional SMS** | Not enough data | 8.3 (320 reviews) | 

#### SMS Platform

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Reporting** | Not enough data | 8.0 (312 reviews) | 
| **Automation** | Not enough data | 8.2 (318 reviews) | 
| **White Label** | Not enough data | 7.2 (309 reviews) | 
| **Text-to-Landline** | Not enough data | 7.1 (307 reviews) | 
| **Short Codes** | Not enough data | 7.2 (295 reviews) | 
| **API Integration** | Not enough data | 8.1 (306 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (11 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 
| **Decision Making** | Not enough data | 7.6 (12 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 6.6/10 | 32 |
| **JustCall** | 7.7/10 | 383 |

#### Channels

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Multi-Channel Coverage** | 7.4 (30 reviews) | 8.0 (351 reviews) | 
| **Open Listening** | 6.9 (30 reviews) | 7.8 (351 reviews) | 
| **Physical Media** | 6.0 (29 reviews) | 6.9 (352 reviews) | 

#### Design

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (31 reviews) | 7.8 (352 reviews) | 
| **Create Content** | 6.1 (26 reviews) | 7.3 (358 reviews) | 
| **Personalization** | 7.1 (28 reviews) | 8.1 (365 reviews) | 
| **Inbound Identification** | 7.6 (29 reviews) | 8.1 (358 reviews) | 
| **Regulatory Compliance** | 7.4 (29 reviews) | 8.3 (352 reviews) | 

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | 4.5 (20 reviews) | 7.4 (139 reviews) | 
| **AI Text Summarization** | 5.2 (21 reviews) | Feature Not Available | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 71 |

#### Quality Assurance

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Evaluation** | Not enough data | 8.0 (67 reviews) | 
| **Calibration** | Not enough data | 7.9 (62 reviews) | 
| **Reports** | Not enough data | 8.0 (60 reviews) | 

#### Engagement

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Feedback** | Not enough data | 8.0 (65 reviews) | 
| **Dashboards** | Not enough data | 8.1 (68 reviews) | 
| **Training** | Not enough data | 7.5 (63 reviews) | 

#### Performance

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (66 reviews) | 
| **Compliance** | Not enough data | 8.6 (63 reviews) | 

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (63 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (60 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.3/10 | 29 |
| **JustCall** | 8.0/10 | 586 |

#### Channels

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Voice** | 8.6 (22 reviews) | 8.7 (504 reviews) ✓ Verified | 
| **Social** | 6.4 (18 reviews) | 7.4 (454 reviews) | 
| **Web Chat** | 6.3 (20 reviews) | 7.6 (436 reviews) | 
| **Mobile SMS** | 7.8 (19 reviews) | 8.4 (495 reviews) ✓ Verified | 
| **Email** | 6.4 (18 reviews) | Feature Not Available | 

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (13 reviews) | Feature Not Available | 

#### Functions

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Session Routing** | 8.3 (21 reviews) | 8.1 (493 reviews) ✓ Verified | 
| **Session Queuing** | 8.1 (18 reviews) | 8.1 (478 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.0 (18 reviews) | 8.0 (486 reviews) ✓ Verified | 
| **Speech Analytics** | 6.7 (16 reviews) | 7.9 (415 reviews) | 
| **Auto Dialer** | 7.0 (17 reviews) | 8.0 (450 reviews) ✓ Verified | 
| **IVR** | 7.6 (17 reviews) | 8.2 (464 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 6.6 (16 reviews) | 8.0 (446 reviews) ✓ Verified | 
| **Persistent Data** | 6.8 (16 reviews) | 8.0 (445 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | 7.2 (6 reviews) | 
| **Cross-system Integration** | 4.4 (6 reviews) | 8.6 (7 reviews) | 
| **Natural Language Interaction** | 5.8 (6 reviews) | 7.2 (6 reviews) | 
| **Proactive Assistance** | 3.9 (6 reviews) | 7.5 (6 reviews) | 

#### Administrative

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Session Summary Notes** | 6.7 (14 reviews) | 8.3 (483 reviews) ✓ Verified | 
| **Administrator Access** | 8.3 (21 reviews) | 8.4 (484 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 7.5 (20 reviews) | 8.4 (520 reviews) ✓ Verified | 
| **Session Recording** | 7.9 (16 reviews) | 8.7 (459 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 7.2 (16 reviews) | 7.9 (463 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Responses

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Personalization** | Not enough data | 7.8 (33 reviews) | 
| **Route To Human** | Not enough data | 8.0 (32 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.4 (32 reviews) | 

#### Automation - AI Agents

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Feature Not Available | 
| **Customer Interaction Automation** | Not enough data | 7.5 (31 reviews) | 
| **Lead Generation** | Not enough data | 7.2 (30 reviews) | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | 7.6 (31 reviews) | 

#### Platform

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Conversation Editor** | Not enough data | 7.9 (32 reviews) | 
| **Integration** | Not enough data | 8.3 (33 reviews) | 
| **Human-In-The-Loop** | Not enough data | 7.9 (33 reviews) | 

#### Autonomy -  AI Agents

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.6 (30 reviews) | 
| **Adaptive Responses** | Not enough data | Feature Not Available | 
| **Task Execution** | Not enough data | 7.5 (32 reviews) | 
| **Problem Solving** | Not enough data | 7.7 (31 reviews) | 

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (32 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 106 |

#### Workforce Management

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.4 (87 reviews) | 
| **Skills Management** | Not enough data | 8.0 (84 reviews) | 
| **Shift Scheduling** | Not enough data | 7.8 (88 reviews) | 
| **Agent Self-Service** | Not enough data | 7.6 (83 reviews) | 
| **Mobile Access** | Not enough data | 8.3 (91 reviews) | 

#### Administration

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Automation** | Not enough data | 7.9 (84 reviews) | 
| **Performance Analysis** | Not enough data | 8.1 (86 reviews) | 
| **Dashboards** | Not enough data | 8.4 (88 reviews) | 
| **Forecasting** | Not enough data | 7.6 (78 reviews) | 
| **Intraday Management** | Not enough data | 7.9 (89 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Conversational Platform

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 8.1/10 | 306 |

#### Platform

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Omnichannel** | Not enough data | 7.4 (282 reviews) | 
| **Mobile Access** | Not enough data | 8.2 (287 reviews) | 
| **Queue Management** | Not enough data | 7.9 (291 reviews) | 
| **Call Routing** | Not enough data | 8.3 (295 reviews) | 
| **Call Back** | Not enough data | 8.1 (289 reviews) | 
| **IVR** | Not enough data | 7.8 (282 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.1 (284 reviews) | 

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.9 (99 reviews) | 

#### Workforce Management

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.5 (284 reviews) | 
| **Performance Evaluation** | Not enough data | 8.4 (285 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (8 reviews) | 

#### Administrative

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (292 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.4 (290 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 7.9/10 | 322 |

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (35 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (36 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.6 (35 reviews) | 

#### Communication

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.0 (201 reviews) | 
| **Notifications** | Not enough data | 8.2 (203 reviews) | 
| **Targeted Emails** | Not enough data | 7.7 (191 reviews) | 
| **In-App Messaging** | Not enough data | 8.1 (191 reviews) | 
| **Co-Browsing** | Not enough data | 7.5 (193 reviews) | 

####  Internal Use

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Customization ** | Not enough data | 7.8 (287 reviews) | 
| **Conversation Archiving** | Not enough data | 8.0 (198 reviews) | 
| **Lead Development** | Not enough data | 7.9 (194 reviews) | 
| **Knowledge Base** | Not enough data | 7.9 (190 reviews) | 
| **Team Inbox ** | Not enough data | 8.2 (195 reviews) | 
| **Customer Profiles** | Not enough data | 8.2 (196 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 180 |

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (36 reviews) | 

#### Self-Service Experience

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.2 (165 reviews) | 
| **Searchable Articles** | Not enough data | 7.9 (170 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 8.3 (165 reviews) | 

#### Self-Service Platform

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Branding** | Not enough data | 7.9 (167 reviews) | 
| **Automation** | Not enough data | 8.1 (166 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.4 (165 reviews) | 
| **Integrations** | Not enough data | 8.5 (166 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 8.2/10 | 57 |

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.2 (56 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 7.4/10 | 76 |

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (72 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (73 reviews) | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 7.8/10 | 151 |

#### Generative AI

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (127 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (126 reviews) | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | 

#### Monitoring

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Interactions** | Not enough data | 8.4 (136 reviews) | 
| **Web & Application Usage** | Not enough data | 8.0 (135 reviews) | 
| **Mobile App Usage** | Not enough data | Feature Not Available | 
| **Screenshots** | Not enough data | 7.6 (129 reviews) | 
| **Web Blocking** | Not enough data | 7.3 (127 reviews) | 

#### Activity Monitoring - Employee Monitoring

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Calls** | Not enough data | 8.8 (144 reviews) | 
| **Email Activity Tracking** | Not enough data | 7.5 (127 reviews) | 
| **Social Media Activity Tracking** | Not enough data | 6.7 (130 reviews) | 
| **Live Chat** | Not enough data | 7.3 (132 reviews) | 

#### Feedback

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Archives** | Not enough data | 8.0 (131 reviews) | 

#### Productivity Analytics - Employee Monitoring

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Project** | Not enough data | 8.1 (59 reviews) | 
| **Hours** | Not enough data | 8.4 (59 reviews) | 
| **Intelligence** | Not enough data | 7.9 (58 reviews) | 
| **Burnout Indicators** | Not enough data | 7.6 (58 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 8.7/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Call Management** | Not enough data | 8.5 (42 reviews) | 
| **Communication Management** | Not enough data | 8.6 (43 reviews) | 
| **Scalability** | Not enough data | 8.6 (39 reviews) | 
| **Integrations** | Not enough data | 8.5 (39 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.6 (42 reviews) | 
| **Accessibility** | Not enough data | 8.7 (39 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.5 (38 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.5 (40 reviews) | 
| **Support and Reliability** | Not enough data | Feature Not Available | 
| **Automated attendant** | Not enough data | Feature Not Available | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.2/10 | 951 |
| **JustCall** | 7.4/10 | 342 |

#### Platform Basics - VoIP Providers

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (52 reviews) | 7.8 (9 reviews) | 
| **Call Management** | 9.1 (60 reviews) | 8.0 (11 reviews) | 
| **Network monitoring** | 8.4 (52 reviews) | 7.8 (9 reviews) | 
| **Integrations** | 7.4 (54 reviews) | 7.9 (11 reviews) | 
| **Virtual PBX** | 9.0 (48 reviews) | 6.7 (7 reviews) | 
| **SIP trunking services** | 7.9 (48 reviews) | 6.4 (7 reviews) | 

#### Basic Communication

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Phone Calls** | 9.2 (914 reviews) ✓ Verified | 9.0 (322 reviews) ✓ Verified | 
| **Video Calls** | 8.0 (398 reviews) ✓ Verified | 5.9 (262 reviews) | 
| **Instant Messaging** | 7.9 (452 reviews) ✓ Verified | 7.7 (281 reviews) | 
| **Screen Sharing** | 7.9 (384 reviews) ✓ Verified | Feature Not Available | 
| **Conference Calls** | 8.7 (653 reviews) ✓ Verified | 7.0 (271 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (738 reviews) ✓ Verified | 7.6 (269 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (25 reviews) | 6.0 (5 reviews) | 
| **Proactive Assistance** | 6.9 (26 reviews) | 6.3 (5 reviews) | 

#### Access

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Software Pairing** | 8.2 (478 reviews) ✓ Verified | 7.8 (271 reviews) ✓ Verified | 
| **Browser Extension** | 8.2 (504 reviews) | 8.2 (295 reviews) | 
| **Individual Download** | 8.4 (507 reviews) ✓ Verified | 8.1 (287 reviews) | 

#### Advanced Features

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Hold Music** | 8.6 (733 reviews) ✓ Verified | 7.1 (267 reviews) | 
| **Automated Attendants** | 9.0 (693 reviews) ✓ Verified | 7.0 (255 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (781 reviews) ✓ Verified | 8.8 (308 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 701 |

#### Agentic AI - Outbound Call Tracking

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (23 reviews) | 

#### Calling

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Record Calls** | Not enough data | 9.0 (660 reviews) | 
| **Generate Location** | Not enough data | 8.1 (591 reviews) | 
| **Call Types** | Not enough data | 8.6 (627 reviews) | 
| **Click-to-Call** | Not enough data | 8.7 (627 reviews) | 
| **Auto Dialer** | Not enough data | 7.9 (28 reviews) | 

#### Contacts

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (608 reviews) | 
| **Information Locater** | Not enough data | 8.0 (592 reviews) | 
| **Record Prospect Data** | Not enough data | 7.9 (587 reviews) | 

#### Insights

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Notes** | Not enough data | 8.4 (622 reviews) | 
| **Daily Summary** | Not enough data | 8.2 (615 reviews) | 
| **Automated Voicemails** | Not enough data | 8.0 (588 reviews) | 
| **Automated Emails** | Not enough data | 7.1 (547 reviews) | 
| **Sorts Prospects** | Not enough data | 7.3 (540 reviews) | 
| **Automated Note Taking** | Not enough data | 7.8 (25 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 6 |

#### Agentic AI - Audio Conferencing

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 7.8 (6 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.8/10 | 130 |
| **JustCall** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 9.0 (101 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | Feature Not Available | Not enough data | 

#### Features

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.3 (82 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.0 (109 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.9 (96 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 53 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (22 reviews) | 
| **Contextual Response Generation** | Not enough data | 7.8 (24 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (21 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 7.5 (23 reviews) | 
| **Multilingual Support** | Not enough data | 7.7 (26 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.9 (23 reviews) | 
| **Feedback Collection** | Not enough data | 7.8 (23 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (24 reviews) | 
| **Workflow Optimization** | Not enough data | 8.4 (32 reviews) | 

#### Automation

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.6 (33 reviews) | 
| **Feedback Collection** | Not enough data | 8.0 (23 reviews) | 
| **Document Processing** | Not enough data | 8.7 (24 reviews) | 

#### Autonomy

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.9 (21 reviews) | 
| **Adaptive Responses** | Not enough data | 8.3 (23 reviews) | 
| **Task Execution** | Not enough data | 8.4 (24 reviews) | 
| **Problem Solving** | Not enough data | 8.2 (23 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | GoTo Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to GoTo Connect (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Online Fax Software](https://www.g2.com/categories/online-fax), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to JustCall (15):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Live Chat Software](https://www.g2.com/categories/live-chat), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | GoTo Connect | JustCall | 
|---|---|---|
| **Small-Business** | 70.5% | 61.2% | 
| **Mid-Market** | 24.8% | 31.7% | 
| **Enterprise** | 4.7% | 7.1% | 

### By Industry

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.7%
- **Other:** 55.7%

#### JustCall

- **Computer Software:** 10.4%
- **Financial Services:** 6.3%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.8%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.5%

---
## Alternatives

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1397 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3578 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1605 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4191 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1844 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1605 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (209 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4191 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1397 reviews)

---
## Top Discussions

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-connect-vs-saas-labs-justcall)