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At a Glance
Market Segments
Small-Business (71.0% of reviews)
Small-Business (61.0% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$29.00 2 - User/Month (Billed Annually)
GoTo Connect
Star Rating
(1,384)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansJustCall
Star Rating
(2,301)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in Call Management with a score of 9.2, highlighting its intuitive interface and robust features that streamline call handling. In contrast, JustCall's score of 8.3 indicates it may lack some advanced functionalities that users find essential.
- Reviewers mention that GoTo Connect's Preview Dialing feature, rated at 9.2, significantly enhances productivity by allowing agents to see customer information before dialing. JustCall, with a score of 8.4, offers a similar feature but lacks the depth of integration that GoTo Connect provides.
- G2 users highlight GoTo Connect's superior Quality of Support with a score of 8.9, noting quick response times and helpful resources. JustCall, rated at 8.3, has received feedback about slower support response times, which can be a drawback for users needing immediate assistance.
- Users on G2 appreciate GoTo Connect's Video Calls feature, scoring 8.0, for its reliability and ease of use, while JustCall's score of 5.8 suggests that users find its video capabilities lacking in comparison.
- Reviewers mention that GoTo Connect's Automated Attendants feature, rated at 9.0, is highly effective in managing incoming calls efficiently. JustCall's score of 7.0 indicates that its automated features may not be as robust or user-friendly.
- Users say that GoTo Connect shines in VOiP Number management with a score of 9.2, providing seamless integration and easy setup. JustCall, with a score of 8.8, offers similar functionality but may not match the ease of use reported by GoTo Connect users.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
GoTo Connect
No trial information availableJustCall
Free Trial is available
Ratings
Meets Requirements
9.0
1,122
8.6
2,104
Ease of Use
9.0
1,135
8.8
2,152
Ease of Setup
8.7
796
8.7
1,880
Ease of Admin
8.9
778
8.6
726
Quality of Support
8.8
1,097
8.3
1,948
Has the product been a good partner in doing business?
9.1
771
8.7
724
Product Direction (% positive)
8.4
1,087
8.7
2,097
Features by Category
Ticket and Case Management
Not enough data
8.1
150
Not enough data
8.0
150
Not enough data
7.8
144
Not enough data
7.7
144
Not enough data
7.5
133
Not enough data
8.0
138
Not enough data
7.7
131
Not enough data
8.0
142
Generative AI
Not enough data
7.5
103
Not enough data
7.7
34
Agentic AI - Help Desk
Not enough data
7.5
8
Not enough data
6.3
8
Not enough data
7.5
8
Communication Channels
Not enough data
7.7
133
Not enough data
7.7
130
Not enough data
7.9
140
Not enough data
7.1
128
Not enough data
8.5
140
Platform
Not enough data
7.9
145
Not enough data
7.8
289
Not enough data
8.4
148
Not enough data
8.3
150
Not enough data
8.0
147
Not enough data
8.4
146
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
51
Not enough data
7.8
53
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.7
51
Not enough data
7.9
50
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.3
53
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
7.6
11
Not enough data
6.8
10
Not enough data
6.7
9
Not enough data
7.7
11
Not enough data
7.3
11
Not enough data
7.0
11
Not enough data
8.1
9
Dialing Options
9.1
11
8.4
573
9.0
10
8.5
571
|
Verified
Not enough data
8.1
7
Agent Tools
7.6
11
7.9
539
|
Verified
7.3
11
8.1
559
|
Verified
7.6
11
9.0
575
|
Verified
Automation
7.0
10
8.1
543
|
Verified
7.6
11
8.1
540
|
Verified
7.4
9
8.0
543
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.5
10
Not enough data
9.1
11
AI Capabilities - Auto Dialer
Not enough data
7.9
8
Not enough data
9.3
7
Not enough data
9.3
7
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Call Analytics
Not enough data
8.7
53
Not enough data
7.9
53
Not enough data
8.1
53
Not enough data
8.1
54
Agent Performance Management
Not enough data
8.1
55
Not enough data
8.2
53
Not enough data
7.7
53
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
7.5
6
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
8.1
7
Text Messaging
Not enough data
8.4
321
Not enough data
8.7
334
Not enough data
8.4
328
Not enough data
8.0
312
Not enough data
7.2
303
Not enough data
8.0
320
Not enough data
8.1
316
Not enough data
8.2
321
SMS Platform
Not enough data
8.0
312
Not enough data
8.2
320
Not enough data
7.2
311
Not enough data
7.1
308
Not enough data
7.2
295
Not enough data
8.1
306
Agentic AI - SMS Marketing
Not enough data
8.2
11
Not enough data
8.5
12
Not enough data
7.9
13
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Channels
7.3
29
8.0
351
6.9
29
7.8
351
5.9
28
6.9
352
Design
7.8
29
7.8
352
5.9
25
7.3
358
6.9
26
8.1
365
7.5
28
8.1
357
7.3
28
8.3
352
Generative AI
4.7
19
7.4
139
5.4
20
Feature Not Available
Quality Assurance
Not enough data
8.0
66
Not enough data
7.9
61
Not enough data
7.9
58
Engagement
Not enough data
8.0
64
Not enough data
8.1
66
Not enough data
7.5
62
Performance
Not enough data
8.6
65
Not enough data
8.5
62
Generative AI
Not enough data
7.5
62
Not enough data
7.6
59
Channels
8.8
19
8.7
497
|
Verified
6.5
16
7.4
453
6.4
18
7.6
435
7.6
17
8.4
489
|
Verified
6.5
16
Feature Not Available
Generative AI
7.6
12
Feature Not Available
Functions
8.6
20
8.1
492
|
Verified
8.5
17
8.1
477
|
Verified
8.4
17
8.0
484
|
Verified
7.1
15
7.9
413
7.4
16
8.0
449
|
Verified
8.1
16
8.2
461
|
Verified
6.9
15
8.0
446
|
Verified
7.2
15
8.0
444
|
Verified
Agentic AI - Contact Center
5.3
5
7.2
6
5.3
5
8.3
6
7.0
5
7.2
6
4.7
5
7.5
6
Administrative
7.2
13
8.3
482
|
Verified
8.8
20
8.4
484
|
Verified
7.9
19
8.4
517
|
Verified
8.4
15
8.7
457
|
Verified
7.7
15
7.9
462
Responses
Not enough data
7.8
32
Not enough data
8.0
31
Not enough data
8.4
32
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.6
30
Not enough data
7.2
29
Not enough data
Feature Not Available
Not enough data
7.7
30
Platform
Not enough data
8.0
31
Not enough data
8.3
32
Not enough data
8.0
32
Autonomy - AI Agents
Not enough data
7.5
29
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
7.7
30
Generative AI
Not enough data
7.6
30
Not enough data
7.4
31
Workforce Management
Not enough data
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
90
Administration
Not enough data
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Platform
Not enough data
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
294
Not enough data
8.1
288
Not enough data
7.8
282
Not enough data
8.1
283
Generative AI
Not enough data
6.9
99
Workforce Management
Not enough data
8.5
284
Not enough data
8.4
285
Call Center Infrastructure (CCI)
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Administrative
Not enough data
8.8
291
Not enough data
8.4
290
Generative AI
Not enough data
7.5
34
Not enough data
7.7
35
Not enough data
7.6
34
Communication
Not enough data
8.0
196
Not enough data
8.2
198
Not enough data
7.7
187
Not enough data
8.1
189
Not enough data
7.5
190
Internal Use
Not enough data
7.8
289
Not enough data
8.0
194
Not enough data
7.9
191
Not enough data
7.9
188
Not enough data
8.2
192
Not enough data
8.2
194
Generative AI
Not enough data
7.1
35
Self-Service Experience
Not enough data
8.2
165
Not enough data
7.9
168
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
164
Self-Service Platform
Not enough data
7.9
166
Not enough data
8.1
165
Not enough data
7.4
163
Not enough data
8.5
166
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.1
54
Generative AI
Not enough data
7.2
72
Not enough data
7.3
73
Generative AI
Not enough data
7.3
125
Not enough data
7.4
124
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
134
Not enough data
8.0
133
Not enough data
Feature Not Available
Not enough data
7.6
127
Not enough data
7.3
125
Logging
Not enough data
8.8
142
Not enough data
7.5
125
Not enough data
6.7
128
Not enough data
7.3
130
Feedback
Not enough data
8.3
134
Not enough data
8.0
129
Productivity - Employee Monitoring
Not enough data
8.1
57
Not enough data
8.4
57
Not enough data
8.0
56
Not enough data
7.6
56
Basic Communication - Cloud PBX
Not enough data
8.5
42
Not enough data
8.6
42
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Advanced Features - Cloud PBX
Not enough data
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
8.5
48
7.8
9
9.0
49
7.8
9
8.5
48
7.8
9
7.6
48
8.0
9
9.1
46
6.7
7
8.0
46
6.4
7
Basic Communication
9.2
902
|
Verified
9.0
310
|
Verified
8.0
393
|
Verified
5.8
261
7.8
445
|
Verified
7.7
277
7.9
381
|
Verified
Feature Not Available
8.7
647
|
Verified
7.0
270
|
Verified
9.1
734
|
Verified
7.6
268
|
Verified
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
6.0
5
7.2
23
6.3
5
Access
8.2
475
|
Verified
7.8
269
|
Verified
8.2
501
8.2
293
8.4
504
|
Verified
8.1
286
Advanced Features
8.6
728
|
Verified
7.1
267
9.0
687
|
Verified
7.0
255
|
Verified
9.1
776
|
Verified
8.8
301
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.6
23
Not enough data
7.5
22
Calling
Not enough data
9.0
649
Not enough data
8.1
586
Not enough data
8.6
618
Not enough data
8.7
621
Not enough data
7.6
23
Contacts
Not enough data
8.2
603
Not enough data
8.0
589
Not enough data
7.9
585
Insights
Not enough data
8.4
614
Not enough data
8.2
609
Not enough data
8.0
585
Not enough data
7.1
545
Not enough data
7.3
539
Not enough data
7.5
22
Agentic AI - Audio Conferencing
Not enough data
8.0
5
Not enough data
8.3
5
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.0
17
Not enough data
7.9
18
Not enough data
7.9
17
Not enough data
7.5
19
Not enough data
7.5
19
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
19
Not enough data
7.7
18
Not enough data
8.2
19
Not enough data
8.1
20
Automation
Not enough data
8.8
22
Not enough data
8.3
18
Not enough data
8.3
18
Autonomy
Not enough data
8.1
18
Not enough data
8.3
18
Not enough data
8.3
19
Not enough data
8.3
19
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and JustCall are categorized as Auto Dialer, VoIP Providers, Contact Center, and Customer Communications Management
Unique Categories
GoTo Connect is categorized as UCaaS Platforms and Online Fax
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Audio Conferencing, Outbound Call Tracking, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Customer Self-Service, and AI Voice Assistants
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Computer Software
10.5%
Financial Services
6.5%
Real Estate
6.0%
Information Technology and Services
5.8%
Marketing and Advertising
5.1%
Other
66.1%
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
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