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Compare GoTo Connect and Phone.com 
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At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (75.9% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$21.99 1 User Per Month
GoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansPhone.com
Star Rating
(33)3.5 out of 5
Market Segments
Small-Business (75.9% of reviews)
Pros & Cons
Entry-Level Pricing
$21.99 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in ease of use with a score of 9.0, while Phone.com lags behind at 7.6. Reviewers mention that the intuitive interface of GoTo Connect makes it easier for small businesses to adopt and utilize the software effectively.
- Reviewers mention that GoTo Connect's quality of support is rated at 8.9, significantly higher than Phone.com's 7.9. Users on G2 appreciate the responsive customer service and helpful resources provided by GoTo Connect, which enhances their overall experience.
- Users say that GoTo Connect shines in its advanced features, particularly with its VoIP Number feature rated at 9.2, compared to Phone.com's 8.8. Reviewers highlight the reliability and clarity of calls made through GoTo Connect's VoIP service, making it a preferred choice for communication.
- G2 users report that GoTo Connect's conference calls feature is rated at 8.7, while Phone.com scores slightly lower at 8.5. Users mention that GoTo Connect offers a more seamless experience for larger meetings, with better audio quality and participant management tools.
- Users on G2 highlight that GoTo Connect's document editing capabilities score 8.9, whereas Phone.com does not provide a comparable feature. Reviewers say that the ability to collaborate on documents directly within the platform enhances productivity for teams.
- Reviewers mention that GoTo Connect's automated attendants feature is rated at 9.0, outperforming Phone.com's 8.9. Users report that the customization options available in GoTo Connect allow for a more tailored experience, improving customer interactions.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Phone.com
Plus Users
$21.99
1 User Per Month
Plus users get all of the features of the Basic plan with unlimited minutes and additional features that take the friction out of business communications.
- Unlimited minutes
- 1 Phone number per user
- HIPAA compliant video conferencing with 25 participants and video recording.
Free Trial
GoTo Connect
No trial information availablePhone.com
No trial information availableRatings
Meets Requirements
9.0
1,123
7.8
23
Ease of Use
9.0
1,136
7.6
23
Ease of Setup
8.7
797
8.2
11
Ease of Admin
8.9
778
7.8
9
Quality of Support
8.8
1,098
7.7
21
Has the product been a good partner in doing business?
9.1
771
7.2
9
Product Direction (% positive)
8.4
1,088
6.1
21
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
Not enough data
7.6
48
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
903
|
Verified
9.1
15
|
Verified
8.0
394
|
Verified
9.2
8
|
Verified
7.8
446
|
Verified
8.1
9
7.9
382
|
Verified
8.8
7
8.7
648
|
Verified
8.8
11
|
Verified
9.1
735
|
Verified
8.8
10
|
Verified
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
476
|
Verified
Feature Not Available
8.2
502
9.0
8
8.4
505
|
Verified
Feature Not Available
Advanced Features
8.6
729
|
Verified
8.6
11
|
Verified
9.0
688
|
Verified
9.1
11
9.1
777
|
Verified
9.0
13
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Feature Not Available
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Phone.com are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
GoTo Connect is categorized as Online Fax, Auto Dialer, Contact Center, and Customer Communications Management
Phone.com is categorized as Video Conferencing
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Phone.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Computer Software
13.8%
Marketing and Advertising
10.3%
Transportation/Trucking/Railroad
6.9%
Real Estate
6.9%
Insurance
6.9%
Other
55.2%
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Phone.com has no more discussions with answers
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