Compare GoTo Connect and NUACOM 
Featured Products
At a Glance
Market Segments
Small-Business (70.8% of reviews)
Small-Business (92.8% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Starting at $19.00 1 User per Month (billed annually)
GoTo Connect
Star Rating
(1,390)4.4 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansNUACOM
Star Rating
(264)4.8 out of 5
Market Segments
Small-Business (92.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $19.00 1 User per Month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in sound quality and user-friendliness, with many users appreciating its customization features and mobile app support for field users. This makes it a strong choice for businesses needing reliable communication tools.
- Users say NUACOM stands out for its intuitive setup and excellent onboarding support, with one user highlighting the assistance from their representative, Vaibhav, which made the transition smooth and efficient for handling customer queries.
- Reviewers mention that while GoTo Connect has a slightly lower overall satisfaction score, it still provides a comprehensive solution for managing both internal and external communications, making it a solid option for small businesses.
- According to verified reviews, NUACOM users frequently praise its ease of use and reliability, with many stating that it fits their needs perfectly, indicating a strong alignment with user expectations.
- G2 reviewers highlight that GoTo Connect's support team is often described as helpful, which can be crucial for businesses that require ongoing assistance and quick resolutions to issues, enhancing the overall user experience.
- Users report that while NUACOM has a higher rating for support quality, GoTo Connect still offers a robust set of features for call management and virtual PBX, making it a competitive choice for businesses looking for comprehensive VoIP solutions.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
NUACOM
Unlimited
Starting at $19.00
1 User per Month (billed annually)
- Unlimited mobile & landline calls to 30+ countries
- Free local number
- Desktop & Mobile App access
Free Trial
GoTo Connect
No trial information availableNUACOM
No trial information availableRatings
Meets Requirements
9.0
1,128
9.5
246
Ease of Use
9.0
1,141
9.4
252
Ease of Setup
8.7
802
9.3
234
Ease of Admin
8.9
781
9.3
151
Quality of Support
8.8
1,102
9.7
245
Has the product been a good partner in doing business?
9.1
774
9.5
146
Product Direction (% positive)
8.4
1,093
9.5
256
Features by Category
Dialing Options
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Not enough data
Agent Tools
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Not enough data
Automation
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Not enough data
Agentic AI - Online Fax
6.5
10
Not enough data
6.8
10
Not enough data
Sending
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Not enough data
Design
7.8
30
Not enough data
6.1
26
Not enough data
7.0
27
Not enough data
7.6
29
Not enough data
7.4
29
Not enough data
Generative AI
4.5
20
Not enough data
5.2
21
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.5
21
Not enough data
6.2
17
Not enough data
6.1
19
Not enough data
7.8
18
Not enough data
6.2
17
Not enough data
Generative AI
7.7
13
Not enough data
Functions
8.3
21
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
Not enough data
6.8
16
Not enough data
Agentic AI - Contact Center
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Not enough data
Administrative
6.7
14
Not enough data
8.3
21
Not enough data
7.5
20
Not enough data
7.9
16
Not enough data
7.2
16
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.6
38
Not enough data
8.3
39
Not enough data
8.6
38
Not enough data
8.8
37
Not enough data
8.6
35
Not enough data
9.0
38
Not enough data
8.9
35
Generative AI
Not enough data
7.4
35
Workforce Management
Not enough data
8.8
35
Not enough data
8.4
34
Call Center Infrastructure (CCI)
Not enough data
7.4
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
7.9
7
Administrative
Not enough data
8.3
34
Not enough data
8.6
34
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.1
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.3
9
Advanced Features - Cloud PBX
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
8.9
9
Not enough data
8.1
7
Platform Basics - VoIP Providers
8.5
51
9.0
29
9.0
53
9.0
33
8.4
50
8.7
29
7.4
51
8.8
31
9.0
48
8.3
26
7.9
48
8.4
26
Basic Communication
9.2
905
|
Verified
9.5
187
8.0
396
|
Verified
7.5
131
7.8
448
|
Verified
7.5
128
7.9
384
|
Verified
7.1
122
8.6
650
|
Verified
8.3
130
9.1
737
|
Verified
9.1
150
Agentic AI - VoIP Providers
7.2
26
8.3
22
7.3
25
8.2
21
7.2
25
8.0
21
7.0
25
8.4
20
Access
8.2
478
|
Verified
8.1
126
8.2
504
8.1
128
8.4
507
|
Verified
8.7
128
Advanced Features
8.6
731
|
Verified
8.6
139
9.0
690
|
Verified
8.3
140
9.1
779
|
Verified
9.1
147
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.7
6
Not enough data
6.7
6
Calling
Not enough data
9.2
20
Not enough data
8.9
18
Not enough data
8.8
18
Not enough data
9.0
15
Not enough data
8.6
6
Contacts
Not enough data
9.0
17
Not enough data
8.9
17
Not enough data
9.1
16
Insights
Not enough data
9.0
17
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.6
16
Not enough data
8.4
16
Not enough data
9.2
6
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
9.0
109
|
Verified
Not enough data
8.9
96
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and NUACOM are categorized as UCaaS Platforms, VoIP Providers, and Contact Center
Unique Categories
GoTo Connect is categorized as Customer Communications Management, Online Fax, Auto Dialer, Contact Center Quality Assurance, Conversational Support, Customer Self-Service, Digital Customer Service Platforms, and Social Customer Service
NUACOM is categorized as Speech Analytics, Cloud PBX Platforms, Conversation Intelligence, Outbound Call Tracking, Call Center Infrastructure (CCI), and AI Voice Assistants
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NUACOM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Leisure, Travel & Tourism
4.9%
Computer Software
4.6%
Construction
4.2%
Marketing and Advertising
4.2%
Staffing and Recruiting
4.2%
Other
77.9%
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
NUACOM has no discussions with answers
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