Compare GoTo Connect and Monster VoIP 
Featured Products
At a Glance
Market Segments
Small-Business (70.8% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$27.00
GoTo Connect
Star Rating
(1,392)4.4 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansMonster VoIP
Star Rating
(35)4.3 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$27.00
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Monster VoIP. Users appreciate the excellent sound quality and the ease of setup, making it a preferred choice for businesses looking for reliable communication tools.
- Users say that GoTo Connect's user-friendly interface and robust support team contribute to a smooth implementation process. Many recent users highlighted how customization features and mobile app support enhance their communication needs, streamlining both internal and customer interactions.
- Reviewers mention that while Monster VoIP has a strong focus on customer service, with users praising the promptness of their support team, it still trails behind GoTo Connect in overall satisfaction. Users noted that Monster VoIP's team is diligent in resolving issues quickly, but the overall experience lacks the same level of polish.
- According to verified reviews, GoTo Connect shines in its ability to meet diverse communication needs, with features like video calls and conference calls receiving high marks. Users appreciate the comprehensive nature of the platform, which supports various business functions seamlessly.
- Users highlight that Monster VoIP is particularly strong in its customer support, with many noting the team's effectiveness in uncovering inefficiencies and providing tailored solutions. However, this strength does not fully compensate for its lower overall satisfaction ratings compared to GoTo Connect.
- Reviewers indicate that GoTo Connect's ease of use and setup are standout features, with many users finding the onboarding process intuitive. In contrast, while Monster VoIP has a slightly higher score for setup, users still report that GoTo Connect offers a more streamlined experience overall.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Monster VoIP
Professional Call Center Manager
$27.00
Includes all Basic features and so much more for a manager of a team.
- All Basic Features Plus so much more
Free Trial
GoTo Connect
No trial information availableMonster VoIP
Free Trial is available
Ratings
Meets Requirements
9.0
1,128
8.7
23
Ease of Use
9.0
1,141
8.3
24
Ease of Setup
8.7
802
9.3
10
Ease of Admin
8.9
781
8.9
11
Quality of Support
8.8
1,102
8.6
24
Has the product been a good partner in doing business?
9.1
774
9.8
11
Product Direction (% positive)
8.4
1,093
8.1
24
Features by Category
Dialing Options
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Not enough data
Agent Tools
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Not enough data
Automation
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Not enough data
Agentic AI - Online Fax
6.5
10
Not enough data
6.8
10
Not enough data
Sending
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Not enough data
Channels
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Not enough data
Design
7.8
30
Not enough data
6.1
26
Not enough data
7.0
27
Not enough data
7.6
29
Not enough data
7.4
29
Not enough data
Generative AI
4.5
20
Not enough data
5.2
21
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.5
21
Not enough data
6.2
17
Not enough data
6.1
19
Not enough data
7.8
18
Not enough data
6.2
17
Not enough data
Generative AI
7.7
13
Not enough data
Functions
8.3
21
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
Not enough data
6.8
16
Not enough data
Agentic AI - Contact Center
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Not enough data
Administrative
6.7
14
Not enough data
8.3
21
Not enough data
7.5
20
Not enough data
7.9
16
Not enough data
7.2
16
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
51
Not enough data
9.0
53
Not enough data
8.4
50
Not enough data
7.4
51
Not enough data
9.0
48
Not enough data
7.9
48
Not enough data
Basic Communication
9.2
905
|
Verified
9.2
21
|
Verified
8.0
396
|
Verified
9.4
8
|
Verified
7.8
448
|
Verified
8.9
9
|
Verified
7.9
384
|
Verified
9.4
8
|
Verified
8.6
650
|
Verified
8.8
11
|
Verified
9.1
737
|
Verified
9.2
19
|
Verified
Agentic AI - VoIP Providers
7.2
26
Not enough data
7.3
25
Not enough data
7.2
25
Not enough data
7.0
25
Not enough data
Access
8.2
478
|
Verified
8.9
6
|
Verified
8.2
504
9.3
10
8.4
507
|
Verified
8.7
9
|
Verified
Advanced Features
8.6
731
|
Verified
8.3
14
|
Verified
9.0
690
|
Verified
8.6
12
|
Verified
9.1
779
|
Verified
8.2
14
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
9.0
109
|
Verified
Not enough data
8.9
96
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Monster VoIP are categorized as VoIP Providers
Unique Categories
Monster VoIP has no unique categories
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Monster VoIP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Insurance
15.6%
Business Supplies and Equipment
9.4%
Legal Services
9.4%
Wholesale
6.3%
Marketing and Advertising
6.3%
Other
53.1%
Alternatives
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Would it be possible to add a voicemail transfer button? Is it also possible to add "retrieve call"
1 Comment
Official Response from Monster VoIP
Bryon- We greatly appreciate your feedback and will take this back to our product team!
-Monster, the happy phone company Read more
Monster VoIP has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
