# GoTo Connect, MicroSIP vs Dialpad Connect Comparison

| | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,414 | 21 | 4,154 | 
| **Largest Market Segment** | Small-Business (70.5% of reviews) | Small-Business (47.6% of reviews) | Small-Business (57.9% of reviews) | 
| **Entry Level Price** | Starting at $27.00 1 User, Per month | No pricing available | $25 Per user, per month invoiced annually | 

---
## Top Pros & Cons

### GoTo Connect

Pros:
- Ease of Use (128 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (30 reviews)
- Limitations (20 reviews)

### MicroSIP

Pros:
- Customer Support (1 reviews)
- Intuitive (1 reviews)


### Dialpad Connect

Pros:
- Ease of Use (130 reviews)
- Call Management (71 reviews)

Cons:
- Call Issues (57 reviews)
- Connection Issues (43 reviews)

---
## Ratings Comparison
| Rating | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (1140 reviews) | 9.1 (19 reviews) | 8.9 (3215 reviews) | 
  | **Ease of Use** | 9.0 (1153 reviews) | 9.2 (19 reviews) | 9.1 (3390 reviews) | 
  | **Ease of Setup** | 8.7 (813 reviews) | Not enough data | 9.0 (1221 reviews) | 
  | **Ease of Admin** | 8.9 (781 reviews) | Not enough data | 8.9 (1128 reviews) | 
  | **Quality of Support** | 8.8 (1114 reviews) | 7.0 (14 reviews) | 8.5 (2503 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (774 reviews) | Not enough data | 8.9 (1052 reviews) | 
  | **Product Direction (% positive)** | 8.4 (1103 reviews) | 9.4 (18 reviews) | 8.2 (3066 reviews) | 

---
## Pricing

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### MicroSIP

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | 8.3/10 | 31 |

#### Lead Facilitation

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 7.7 (25 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 7.5 (25 reviews) | 
| **Lead Follow-up** | Not enough data | Not enough data | 8.2 (25 reviews) | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 8.1 (26 reviews) | 

#### Organization

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 8.1 (25 reviews) | 
| **Data Entry** | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Integrations / APIs** | Not enough data | Not enough data | 8.9 (25 reviews) | 

#### Performance Analysis

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 8.2 (26 reviews) | 
| **Peformance Tracking** | Not enough data | Not enough data | 8.4 (26 reviews) | 

#### Sales Analysis

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 8.1 (24 reviews) | 
| **Sales Forecasting ** | Not enough data | Not enough data | 8.0 (24 reviews) | 

#### Generative AI

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.3 (16 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.8/10 | 12 |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Dialing Options

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Preview Dialing** | 8.9 (12 reviews) | Not enough data | Not enough data | 
| **Progressive Dialing** | 8.8 (11 reviews) | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Whisper Coaching ** | 7.1 (12 reviews) | Not enough data | Not enough data | 
| **Callback Scheduling ** | 6.7 (12 reviews) | Not enough data | Not enough data | 
| **Call Recording ** | 7.1 (12 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Voice Activity Detection** | 6.4 (11 reviews) | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | 6.9 (12 reviews) | Not enough data | Not enough data | 
| **Call Scrubbing** | 6.7 (10 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.9/10 | 65 |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Documents

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Editing** | 7.3 (55 reviews) | Not enough data | Not enough data | 
| **Document Signature ** | 6.9 (54 reviews) | Not enough data | Not enough data | 
| **Storage** | 8.0 (57 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Online Fax

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.5 (10 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.8 (10 reviews) | Not enough data | Not enough data | 

#### Sending

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Fax Number** | 9.0 (64 reviews) | Not enough data | Not enough data | 
| **Existing Numbers** | 9.1 (61 reviews) | Not enough data | Not enough data | 
| **Cross-Platform Sending** | 8.4 (59 reviews) | Not enough data | Not enough data | 
| **Unlimited Sending** | 8.8 (59 reviews) | Not enough data | Not enough data | 
| **Contact Management** | 8.5 (56 reviews) | Not enough data | Not enough data | 
| **Alerts** | 8.7 (58 reviews) | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 6.6/10 | 32 |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Multi-Channel Coverage** | 7.4 (30 reviews) | Not enough data | Not enough data | 
| **Open Listening** | 6.9 (30 reviews) | Not enough data | Not enough data | 
| **Physical Media** | 6.0 (29 reviews) | Not enough data | Not enough data | 

#### Design

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Communications Strategy Development** | 7.9 (31 reviews) | Not enough data | Not enough data | 
| **Create Content** | 6.1 (26 reviews) | Not enough data | Not enough data | 
| **Personalization** | 7.1 (28 reviews) | Not enough data | Not enough data | 
| **Inbound Identification** | 7.6 (29 reviews) | Not enough data | Not enough data | 
| **Regulatory Compliance** | 7.4 (29 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | 4.5 (20 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 5.2 (21 reviews) | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Quality Assurance

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.3/10 | 29 |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Voice** | 8.6 (22 reviews) | Not enough data | Not enough data | 
| **Social** | 6.4 (18 reviews) | Not enough data | Not enough data | 
| **Web Chat** | 6.3 (20 reviews) | Not enough data | Not enough data | 
| **Mobile SMS** | 7.8 (19 reviews) | Not enough data | Not enough data | 
| **Email** | 6.4 (18 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.7 (13 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Session Routing** | 8.3 (21 reviews) | Not enough data | Not enough data | 
| **Session Queuing** | 8.1 (18 reviews) | Not enough data | Not enough data | 
| **Concurrent Calling** | 8.0 (18 reviews) | Not enough data | Not enough data | 
| **Speech Analytics** | 6.7 (16 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 7.0 (17 reviews) | Not enough data | Not enough data | 
| **IVR** | 7.6 (17 reviews) | Not enough data | Not enough data | 
| **Inbound Screen Pop** | 6.6 (16 reviews) | Not enough data | Not enough data | 
| **Persistent Data** | 6.8 (16 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 4.4 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 3.9 (6 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Session Summary Notes** | 6.7 (14 reviews) | Not enough data | Not enough data | 
| **Administrator Access** | 8.3 (21 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 7.5 (20 reviews) | Not enough data | Not enough data | 
| **Session Recording** | 7.9 (16 reviews) | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | 7.2 (16 reviews) | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | 8.9/10 | 1587 |

#### Collaboration Tools

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 8.7 (1271 reviews) | 
| **Presentations** | Not enough data | Not enough data | 8.8 (287 reviews) | 
| **Whiteboarding** | Not enough data | Not enough data | 8.9 (44 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.9 (322 reviews) | 
| **Hand Raising** | Not enough data | Not enough data | 9.2 (47 reviews) | 

#### Meeting Coordination

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 8.7 (1185 reviews) | 
| **Recording** | Not enough data | Not enough data | 8.8 (1107 reviews) | 
| **Participant Permissions** | Not enough data | Not enough data | 8.9 (354 reviews) | 
| **One-Click Join** | Not enough data | Not enough data | 9.2 (357 reviews) | 

#### Software Type

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 8.6 (1033 reviews) | 
| **Browser Application** | Not enough data | Not enough data | 9.0 (345 reviews) | 
| **Desktop Application** | Not enough data | Not enough data | 8.9 (262 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Not enough data | Feature Not Available | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Responses

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | 8.5/10 | 22 |

#### Feedback Management

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.5 (19 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.8 (20 reviews) | 

#### Feedback Analysis

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 9.0 (20 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 8.5 (19 reviews) | 

#### Feedback Sources

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.4 (18 reviews) | 
| **Surveys** | Not enough data | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.6 (18 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 8.8 (18 reviews) | 

#### Generative AI

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (18 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.8 (18 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Conversational Platform

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.2/10 | 950 |
| **MicroSIP** | 7.3/10 | 17 |
| **Dialpad Connect** | 8.6/10 | 979 |

#### Platform Basics - VoIP Providers

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (52 reviews) | Not enough data | 8.0 (24 reviews) | 
| **Call Management** | 9.1 (59 reviews) | Not enough data | 9.3 (35 reviews) | 
| **Network monitoring** | 8.3 (51 reviews) | Not enough data | 9.0 (27 reviews) | 
| **Integrations** | 7.4 (54 reviews) | Not enough data | 8.6 (37 reviews) | 
| **Virtual PBX** | 9.0 (48 reviews) | Not enough data | 7.6 (24 reviews) | 
| **SIP trunking services** | 7.9 (48 reviews) | Not enough data | 8.1 (24 reviews) | 

#### Basic Communication

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Phone Calls** | 9.2 (913 reviews) ✓ Verified | 9.8 (16 reviews) | 9.2 (919 reviews) ✓ Verified | 
| **Video Calls** | 8.0 (397 reviews) ✓ Verified | 5.0 (7 reviews) | 8.3 (436 reviews) ✓ Verified | 
| **Instant Messaging** | 7.8 (451 reviews) ✓ Verified | 5.2 (7 reviews) | 9.1 (716 reviews) ✓ Verified | 
| **Screen Sharing** | 7.9 (384 reviews) ✓ Verified | 4.4 (8 reviews) | 8.4 (453 reviews) ✓ Verified | 
| **Conference Calls** | 8.7 (652 reviews) ✓ Verified | 8.5 (13 reviews) | 8.9 (632 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (738 reviews) ✓ Verified | 9.2 (15 reviews) | 9.1 (627 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (26 reviews) | Not enough data | 7.9 (22 reviews) | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 8.5 (24 reviews) | 
| **Adaptive Learning** | 7.2 (25 reviews) | Not enough data | 8.0 (23 reviews) | 
| **Proactive Assistance** | 6.9 (26 reviews) | Not enough data | 8.2 (22 reviews) | 

#### Access

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Software Pairing** | 8.2 (478 reviews) ✓ Verified | 8.3 (11 reviews) | 8.7 (518 reviews) ✓ Verified | 
| **Browser Extension** | 8.2 (504 reviews) | 4.8 (9 reviews) | 8.7 (575 reviews) ✓ Verified | 
| **Individual Download** | 8.4 (507 reviews) ✓ Verified | 8.3 (13 reviews) | 9.1 (689 reviews) ✓ Verified | 

#### Advanced Features

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Hold Music** | 8.6 (733 reviews) ✓ Verified | 7.6 (11 reviews) | 8.6 (641 reviews) ✓ Verified | 
| **Automated Attendants** | 9.0 (693 reviews) ✓ Verified | 7.0 (9 reviews) | 8.7 (510 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (781 reviews) ✓ Verified | 9.1 (15 reviews) | 9.3 (785 reviews) ✓ Verified | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | 8.6/10 | 789 |

#### Agentic AI - Outbound Call Tracking

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.2 (10 reviews) | 

#### Calling

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 9.0 (602 reviews) | 
| **Generate Location** | Not enough data | Not enough data | Feature Not Available | 
| **Call Types** | Not enough data | Not enough data | 9.1 (634 reviews) | 
| **Click-to-Call** | Not enough data | Not enough data | 9.1 (648 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 8.3 (10 reviews) | 

#### Contacts

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.7 (644 reviews) | 
| **Information Locater** | Not enough data | Not enough data | 8.6 (571 reviews) | 
| **Record Prospect Data** | Not enough data | Not enough data | 8.6 (513 reviews) | 

#### Insights

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.5 (488 reviews) | 
| **Daily Summary** | Not enough data | Not enough data | 8.7 (550 reviews) | 
| **Automated Voicemails** | Not enough data | Not enough data | 8.8 (262 reviews) | 
| **Automated Emails** | Not enough data | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | Not enough data | 8.3 (400 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 9.1 (13 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.8/10 | 130 |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | 9.1/10 | 158 |

#### Agentic AI - UCaaS Platforms

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 8.8 (91 reviews) ✓ Verified | 
| **Native VoIP** | 9.0 (101 reviews) ✓ Verified | Not enough data | 9.2 (98 reviews) ✓ Verified | 
| **CCaaS Option** | Feature Not Available | Not enough data | 9.1 (81 reviews) ✓ Verified | 

#### Features

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Voicemail to Email** | Feature Not Available | Not enough data | 9.1 (123 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | Feature Not Available | 
| **File Sharing** | 8.3 (82 reviews) ✓ Verified | Not enough data | 9.3 (90 reviews) | 
| **Voice Conferencing** | 9.0 (109 reviews) ✓ Verified | Not enough data | 9.3 (114 reviews) ✓ Verified | 
| **Video Conferencing** | 8.9 (96 reviews) ✓ Verified | Not enough data | 9.3 (84 reviews) ✓ Verified | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 8.9 (100 reviews) ✓ Verified | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **MicroSIP** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to GoTo Connect (10):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


**Unique to Dialpad Connect (8):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | GoTo Connect | MicroSIP | Dialpad Connect | 
|---|---|---|---|
| **Small-Business** | 70.5% | 47.6% | 57.9% | 
| **Mid-Market** | 24.8% | 33.3% | 32.7% | 
| **Enterprise** | 4.7% | 19.0% | 9.5% | 

### By Industry

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 55.8%

#### MicroSIP

- **Information Technology and Services:** 19.0%
- **Translation and Localization:** 9.5%
- **Telecommunications:** 9.5%
- **Facilities Services:** 9.5%
- **Accounting:** 9.5%
- **Consulting:** 4.8%
- **Real Estate:** 4.8%
- **Media Production:** 4.8%
- **Market Research:** 4.8%
- **Executive Office:** 4.8%
- **Other:** 19.0%

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.4%

---
## Alternatives

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (252 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1580 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)

### Alternatives to MicroSIP

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Linphone](https://www.g2.com/products/linphone/reviews) — 4.4/5 stars (16 reviews)
- [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) — 4.4/5 stars (111 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3366 reviews)
- [Bria](https://www.g2.com/products/bria/reviews) — 4.4/5 stars (68 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (631 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [MightyCall](https://www.g2.com/products/mightycall/reviews) — 4.4/5 stars (329 reviews)

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1580 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3366 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56353 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3547 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)

---
## Top Discussions

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### MicroSIP

No discussions available for this product.

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-connect-vs-microsip-vs-dialpad-connect)