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Compare GoTo Connect and HelloFax 
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At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$0
GoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansHelloFax
Star Rating
(57)4.5 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in its phone call features, with a rating of 9.1, while HelloFax's capabilities in this area are not applicable, as it primarily focuses on faxing and document management.
- Reviewers mention that HelloFax shines in document signature functionality, boasting a high rating of 9.6, compared to GoTo Connect's 8.0, making it a better choice for users who prioritize electronic signatures.
- G2 users highlight that GoTo Connect offers robust conference call features with a rating of 8.7, while HelloFax does not provide this functionality, indicating that GoTo Connect is more suited for users needing comprehensive communication tools.
- Users on G2 report that HelloFax provides superior cross-platform sending capabilities, scoring 9.2 compared to GoTo Connect's 8.3, which is crucial for users who need to send faxes from various devices seamlessly.
- Reviewers say that GoTo Connect's automated attendants feature is rated at 9.0, enhancing user experience in managing calls, while HelloFax lacks this feature, making GoTo Connect a better option for businesses that require advanced call management.
- Users report that HelloFax's unlimited sending feature is rated at 9.2, surpassing GoTo Connect's 8.5, which is a significant advantage for users who frequently send faxes without worrying about limits.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
GoTo Connect
No trial information availableHelloFax
Free Trial is available
Ratings
Meets Requirements
9.0
1,123
9.1
46
Ease of Use
9.0
1,136
9.3
47
Ease of Setup
8.7
797
8.6
12
Ease of Admin
8.9
778
8.5
13
Quality of Support
8.8
1,098
8.1
38
Has the product been a good partner in doing business?
9.1
771
8.6
13
Product Direction (% positive)
8.4
1,088
8.0
46
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
8.1
12
6.8
53
9.6
13
7.9
56
8.4
15
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
9.6
20
9.0
58
9.7
10
8.4
58
9.2
17
8.7
58
9.2
11
8.5
55
9.1
16
8.7
57
9.5
19
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Platform Basics - VoIP Providers
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
Not enough data
7.6
48
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
903
|
Verified
Not enough data
8.0
394
|
Verified
Not enough data
7.8
446
|
Verified
Not enough data
7.9
382
|
Verified
Not enough data
8.7
648
|
Verified
Not enough data
9.1
735
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
476
|
Verified
Not enough data
8.2
502
Not enough data
8.4
505
|
Verified
Not enough data
Advanced Features
8.6
729
|
Verified
Not enough data
9.0
688
|
Verified
Not enough data
9.1
777
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and HelloFax are categorized as Online Fax
Unique Categories
GoTo Connect is categorized as UCaaS Platforms, Auto Dialer, VoIP Providers, Contact Center, and Customer Communications Management
HelloFax has no unique categories
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelloFax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Marketing and Advertising
7.1%
Insurance
7.1%
Health, Wellness and Fitness
7.1%
Telecommunications
5.4%
Medical Practice
5.4%
Other
67.9%
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
HelloFax has no more discussions with answers
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