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At a Glance
Market Segments
Small-Business (71.0% of reviews)
Enterprise (50.6% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$0.00
GoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansWebex Suite
Star Rating
(18,596)4.2 out of 5
Market Segments
Enterprise (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in Call Management, scoring a perfect 9.2, which reviewers mention allows for seamless handling of incoming and outgoing calls, while Webex Suite matches this score but lacks the same user-friendly interface.
- Reviewers mention that GoTo Connect's Virtual PBX feature is highly rated at 9.4, providing robust functionalities for small businesses, whereas Webex Suite's score of 8.9 indicates it may not cater as effectively to smaller operations.
- G2 users highlight GoTo Connect's superior Desk-to-Desk Calls feature, scoring 9.2, which enhances internal communication, while Webex Suite's score of 8.6 suggests it may not be as efficient for this specific use case.
- Users on G2 report that Webex Suite shines in Integrations, with a score of 9.2, making it easier to connect with other tools, while GoTo Connect's score of 7.4 indicates fewer integration options, which could limit workflow efficiency.
- Reviewers mention that GoTo Connect's Automated Attendants feature, rated at 9.0, is particularly beneficial for managing call routing effectively, while Webex Suite's score of 8.3 suggests it may not provide the same level of automation.
- Users say that Webex Suite's Screen Sharing capabilities, scoring 9.0, are superior for collaborative work, while GoTo Connect's score of 7.9 indicates it may not offer the same level of clarity and ease during presentations.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Webex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Free Trial
GoTo Connect
No trial information availableWebex Suite
Free Trial is available
Ratings
Meets Requirements
9.0
1,122
8.9
14,644
Ease of Use
9.0
1,135
8.7
14,694
Ease of Setup
8.7
796
8.4
2,909
Ease of Admin
8.9
778
8.5
2,597
Quality of Support
8.8
1,097
8.5
11,712
Has the product been a good partner in doing business?
9.1
771
8.7
2,491
Product Direction (% positive)
8.4
1,087
7.8
14,103
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.1
983
Not enough data
9.0
964
Not enough data
8.9
942
Collaboration
Not enough data
8.8
899
Not enough data
9.0
978
Not enough data
9.0
971
Not enough data
8.8
875
Not enough data
9.2
1000
Functionality
Not enough data
8.8
881
Not enough data
9.0
980
Not enough data
8.9
882
Agentic AI - Virtual Classroom
Not enough data
7.8
20
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Business Instant Messaging
Not enough data
8.6
941
Not enough data
8.8
1045
Not enough data
8.5
959
Business Instant Messaging
Not enough data
9.0
1011
Not enough data
8.9
953
Business Instant Messaging
Not enough data
8.7
902
Not enough data
8.8
962
Not enough data
8.7
869
Generative AI - Business Instant Messaging
Not enough data
8.2
55
AI - Business Instant Messaging
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
7.8
55
Agentic AI - Business Instant Messaging
Not enough data
7.8
37
Not enough data
7.7
36
Visual Tools
Not enough data
8.7
68
Not enough data
8.6
64
Not enough data
8.5
65
Not enough data
8.4
67
Office Customization
Not enough data
8.8
66
Not enough data
8.8
64
Not enough data
8.6
63
Guest Tools
Not enough data
8.5
61
Not enough data
8.7
62
Not enough data
8.8
58
Collaboration Tools
Not enough data
8.6
64
Not enough data
8.9
66
Not enough data
9.1
65
Not enough data
8.9
64
Agentic AI - Virtual Workspaces
Not enough data
7.8
30
Not enough data
7.6
30
Design Tools
Not enough data
8.8
362
Not enough data
8.8
361
Not enough data
8.6
316
Not enough data
8.7
323
Not enough data
8.8
339
Communication Tools
Not enough data
8.9
340
Not enough data
9.0
362
Integrations
Not enough data
8.7
292
Not enough data
9.0
360
Software Offering
Not enough data
8.8
357
Not enough data
9.2
394
Not enough data
9.0
380
Agentic AI - Collaborative Whiteboard
Not enough data
8.1
23
Not enough data
8.1
23
Not enough data
8.3
23
Presenter Tools
Not enough data
8.9
4897
Not enough data
8.5
4254
|
Verified
Not enough data
8.8
4606
|
Verified
Not enough data
8.9
5120
|
Verified
Conferencing Options
Not enough data
9.0
5263
|
Verified
Not enough data
9.0
5489
|
Verified
Not enough data
9.0
5402
|
Verified
Application Tools
Not enough data
8.8
4346
|
Verified
Not enough data
8.8
4905
|
Verified
Not enough data
8.7
4873
Agentic AI - Screen Sharing
Not enough data
7.7
49
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Collaboration
Not enough data
9.1
34
Not enough data
8.7
34
Not enough data
8.7
34
Not enough data
8.9
34
Hardware
Not enough data
8.6
33
Not enough data
8.5
33
Security
Not enough data
9.1
34
Not enough data
8.8
34
Agentic AI - Visual Collaboration Platforms
Not enough data
7.0
15
Not enough data
7.4
15
Collaboration Tools
Not enough data
9.0
10150
|
Verified
Not enough data
9.1
2954
|
Verified
Not enough data
8.8
2636
|
Verified
Not enough data
9.0
3179
|
Verified
Not enough data
9.0
3029
Meeting Coordination
Not enough data
8.7
9140
Not enough data
8.7
8631
|
Verified
Not enough data
8.7
9005
|
Verified
Not enough data
8.8
3160
|
Verified
Software Type
Not enough data
8.6
7735
|
Verified
Not enough data
8.8
3098
|
Verified
Not enough data
9.0
3242
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.8
88
Not enough data
7.8
84
Not enough data
7.9
86
Meeting Prep - AI Meeting Assistants
Not enough data
9.2
39
Not enough data
9.3
40
Not enough data
9.4
40
Meeting Automation - AI Meeting Assistants
Not enough data
9.4
38
Not enough data
9.1
41
Not enough data
9.2
39
Meeting Insights - AI Meeting Assistants
Not enough data
9.1
40
Not enough data
9.1
41
Not enough data
9.3
40
Accessibility - AI Meeting Assistants
Not enough data
9.1
40
Not enough data
9.1
39
Not enough data
9.3
38
Agentic AI - AI Meeting Assistants
Not enough data
9.3
14
Not enough data
9.2
14
Not enough data
9.3
14
Not enough data
9.2
14
Platform Basics - VoIP Providers
8.5
48
8.9
11
9.0
49
8.9
11
8.5
48
9.5
10
7.6
48
9.3
10
9.1
46
8.9
9
8.0
46
8.2
10
Basic Communication
9.2
902
|
Verified
8.8
242
8.0
393
|
Verified
8.7
228
7.8
445
|
Verified
8.6
209
7.9
381
|
Verified
9.0
256
8.7
647
|
Verified
9.0
257
9.1
734
|
Verified
8.6
146
Agentic AI - VoIP Providers
7.3
24
7.4
7
7.5
23
8.1
7
7.4
23
7.6
7
7.2
23
6.9
6
Access
8.2
475
|
Verified
8.3
162
8.2
501
8.4
187
8.4
504
|
Verified
8.4
178
Advanced Features
8.6
728
|
Verified
7.9
134
9.0
687
|
Verified
8.2
134
9.1
776
|
Verified
8.6
179
Agentic AI - UCaaS Platforms
Not enough data
8.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Extensions
Feature Not Available
9.0
146
9.0
100
|
Verified
8.9
162
Feature Not Available
9.0
105
Features
Feature Not Available
9.0
158
Feature Not Available
8.8
101
8.3
81
|
Verified
9.0
153
9.0
108
|
Verified
9.1
171
8.9
95
|
Verified
9.1
153
Feature Not Available
9.1
141
Categories
Categories
Shared Categories
GoTo Connect and Webex Suite are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
GoTo Connect is categorized as Online Fax, Auto Dialer, Contact Center, and Customer Communications Management
Webex Suite is categorized as Visual Collaboration Platforms, Business Instant Messaging, Screen Sharing, Collaborative Whiteboard, Virtual Workspaces, Virtual Classroom, Video Conferencing, and AI Meeting Assistants
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Information Technology and Services
17.0%
Computer Software
8.4%
Financial Services
5.0%
Hospital & Health Care
4.9%
Higher Education
3.4%
Other
61.2%
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Is there a method for taking and saving private notes within Webex Meetings?
8 Comments
KH
Manage Notes, Meeting Minutes, and Closed Captions in Cisco Webex Meetings
Article ID:
ng387ab
Last Updated:
Apr 23, 2019
Product:
Webex...Read more
What is the best use for Cisco Jabber?
7 Comments
DL
Best use conferencing and desk top sharing. Read more
Can I conference in a mobile number from the app
7 Comments
MB
I hadnt try this feature to conference a call.
But i think it can be done when u allow the application to call on ur cellphone and u can conference the...Read more
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