# GoTo Connect vs Telnyx CPaaS Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Connect excels in user-friendliness, with many users appreciating its intuitive setup process. One user highlighted how the platform's ease of use allows call center representatives to operate efficiently without extensive training.
- **Users say** that Telnyx CPaaS stands out for its reliability and performance, with feedback indicating that the platform is built from the ground up, ensuring consistent call quality. This is particularly valued by users who rely on the service for critical communications.
- **Reviewers mention** that GoTo Connect offers impressive features like accurate voicemail transcription, which saves users time and enhances productivity. This feature has been specifically praised by users who frequently manage missed calls.
- **According to verified reviews** , Telnyx CPaaS shines in customer support, with users noting proactive outreach from the support team and easy-to-follow documentation. This level of support has been crucial for users needing assistance with setup and troubleshooting.
- **G2 reviewers highlight** that while GoTo Connect has a strong presence in the small business segment, it faces challenges in integration capabilities, with some users expressing a desire for more seamless connections with other tools. This contrasts with Telnyx CPaaS, which has received higher marks for its integration options.
- **Users report** that both platforms are effective for conference calls, but GoTo Connect has been noted for its superior audio quality when using traditional phone microphones, making it a preferred choice for users who prioritize clarity during meetings.



| | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,415 | 525 | 
| **Largest Market Segment** | Small-Business (70.5% of reviews) | Small-Business (80.9% of reviews) | 
| **Entry Level Price** | Contact Us 1 User, Per month | Pay As You Go | 

---
## Top Pros & Cons

### GoTo Connect

Pros:
- Ease of Use (128 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (30 reviews)
- Limitations (20 reviews)

### Telnyx CPaaS

Pros:
- Customer Support (40 reviews)
- Ease of Use (32 reviews)

Cons:
- Complex Processes (19 reviews)
- High Cost (11 reviews)

---
## Ratings Comparison
| Rating | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1142 reviews) | 9.4 (442 reviews) | 
  | **Ease of Use** | 9.0 (1155 reviews) | 9.1 (454 reviews) | 
  | **Ease of Setup** | 8.7 (815 reviews) | 9.0 (391 reviews) | 
  | **Ease of Admin** | 8.9 (781 reviews) | 9.2 (334 reviews) | 
  | **Quality of Support** | 8.8 (1116 reviews) | 9.2 (439 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (774 reviews) | 9.3 (324 reviews) | 
  | **Product Direction (% positive)** | 8.4 (1105 reviews) | 9.2 (434 reviews) | 

---
## Pricing

### GoTo Connect

#### Entry-Level Pricing

Plan: Phone System

Price: Contact Us 1 User, Per month

Description: An award-winning smart business phone system that combines advanced cloud-based telephony with built-in meeting and messaging capabilities.

Key Features:
- Free calls to 50 countries
- Unlimited auto attendants and call queues
- Customizable dial plans for your business

[Browse all 4 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### Telnyx CPaaS

#### Entry-Level Pricing

Plan: 032023 Pricing

Price: Pay As You Go

Key Features:
- Outbound Calling
- Inbound Calling
- Phone Number

[Learn more about Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.8/10 | 12 |
| **Telnyx CPaaS** | N/A | N/A |

#### Dialing Options

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Preview Dialing** | 8.9 (12 reviews) | Not enough data | 
| **Progressive Dialing** | 8.8 (11 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Whisper Coaching ** | 7.1 (12 reviews) | Not enough data | 
| **Callback Scheduling ** | 6.7 (12 reviews) | Not enough data | 
| **Call Recording ** | 7.1 (12 reviews) | Not enough data | 

#### Automation

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Voice Activity Detection** | 6.4 (11 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 6.9 (12 reviews) | Not enough data | 
| **Call Scrubbing** | 6.7 (10 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.9/10 | 65 |
| **Telnyx CPaaS** | N/A | N/A |

#### Documents

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Editing** | 7.3 (55 reviews) | Not enough data | 
| **Document Signature ** | 6.9 (54 reviews) | Not enough data | 
| **Storage** | 8.0 (57 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (10 reviews) | Not enough data | 

#### Sending

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Fax Number** | 9.0 (64 reviews) | Not enough data | 
| **Existing Numbers** | 9.1 (61 reviews) | Not enough data | 
| **Cross-Platform Sending** | 8.4 (59 reviews) | Not enough data | 
| **Unlimited Sending** | 8.8 (59 reviews) | Not enough data | 
| **Contact Management** | 8.5 (56 reviews) | Not enough data | 
| **Alerts** | 8.7 (58 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 6.6/10 | 32 |
| **Telnyx CPaaS** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Multi-Channel Coverage** | 7.4 (30 reviews) | Not enough data | 
| **Open Listening** | 6.9 (30 reviews) | Not enough data | 
| **Physical Media** | 6.0 (29 reviews) | Not enough data | 

#### Design

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (31 reviews) | Not enough data | 
| **Create Content** | 6.1 (26 reviews) | Not enough data | 
| **Personalization** | 7.1 (28 reviews) | Not enough data | 
| **Inbound Identification** | 7.6 (29 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.4 (29 reviews) | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **AI Text Generation** | 4.5 (20 reviews) | Not enough data | 
| **AI Text Summarization** | 5.2 (21 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Quality Assurance

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.3/10 | 29 |
| **Telnyx CPaaS** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Voice** | 8.6 (22 reviews) | Not enough data | 
| **Social** | 6.4 (18 reviews) | Not enough data | 
| **Web Chat** | 6.3 (20 reviews) | Not enough data | 
| **Mobile SMS** | 7.8 (19 reviews) | Not enough data | 
| **Email** | 6.4 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (13 reviews) | Not enough data | 

#### Functions

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Session Routing** | 8.3 (21 reviews) | Not enough data | 
| **Session Queuing** | 8.1 (18 reviews) | Not enough data | 
| **Concurrent Calling** | 8.0 (18 reviews) | Not enough data | 
| **Speech Analytics** | 6.7 (16 reviews) | Not enough data | 
| **Auto Dialer** | 7.0 (17 reviews) | Not enough data | 
| **IVR** | 7.6 (17 reviews) | Not enough data | 
| **Inbound Screen Pop** | 6.6 (16 reviews) | Not enough data | 
| **Persistent Data** | 6.8 (16 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 3.9 (6 reviews) | Not enough data | 

#### Administrative

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Session Summary Notes** | 6.7 (14 reviews) | Not enough data | 
| **Administrator Access** | 8.3 (21 reviews) | Not enough data | 
| **Reporting & Dashboards** | 7.5 (20 reviews) | Not enough data | 
| **Session Recording** | 7.9 (16 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 7.2 (16 reviews) | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Telnyx CPaaS** | 8.8/10 | 277 |

#### Functionality

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.8 (254 reviews) ✓ Verified | 
| **API Call Speed** | Not enough data | 8.9 (231 reviews) ✓ Verified | 
| **Communication Varieties** | Not enough data | 9.1 (238 reviews) ✓ Verified | 

#### Support

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Documentation** | Not enough data | 8.8 (253 reviews) ✓ Verified | 
| **Community Support** | Not enough data | 8.4 (216 reviews) ✓ Verified | 
| **Professional Support** | Not enough data | 8.9 (237 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Conversational Platform

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.2/10 | 951 |
| **Telnyx CPaaS** | 8.4/10 | 153 |

#### Platform Basics - VoIP Providers

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (52 reviews) | 8.7 (32 reviews) | 
| **Call Management** | 9.1 (60 reviews) | 9.1 (35 reviews) | 
| **Network monitoring** | 8.4 (52 reviews) | 8.3 (31 reviews) | 
| **Integrations** | 7.5 (55 reviews) | 8.4 (31 reviews) | 
| **Virtual PBX** | 9.0 (48 reviews) | 8.3 (30 reviews) | 
| **SIP trunking services** | 7.9 (48 reviews) | 8.9 (36 reviews) | 

#### Basic Communication

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Phone Calls** | 9.2 (914 reviews) ✓ Verified | 9.6 (151 reviews) | 
| **Video Calls** | 8.0 (398 reviews) ✓ Verified | 8.1 (117 reviews) | 
| **Instant Messaging** | 7.9 (452 reviews) ✓ Verified | 8.8 (130 reviews) | 
| **Screen Sharing** | 7.9 (384 reviews) ✓ Verified | 7.6 (111 reviews) | 
| **Conference Calls** | 8.7 (653 reviews) ✓ Verified | 8.6 (118 reviews) | 
| **Desk-to-Desk Calls** | 9.1 (738 reviews) ✓ Verified | 8.5 (111 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (26 reviews) | 8.1 (14 reviews) | 
| **Cross-system Integration** | 7.4 (26 reviews) | 7.3 (14 reviews) | 
| **Adaptive Learning** | 7.2 (25 reviews) | 8.0 (14 reviews) | 
| **Proactive Assistance** | 6.9 (26 reviews) | 8.5 (14 reviews) | 

#### Access

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Software Pairing** | 8.2 (478 reviews) ✓ Verified | 8.1 (120 reviews) | 
| **Browser Extension** | 8.2 (504 reviews) | 7.5 (107 reviews) | 
| **Individual Download** | 8.4 (507 reviews) ✓ Verified | 7.3 (104 reviews) | 

#### Advanced Features

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Hold Music** | 8.6 (733 reviews) ✓ Verified | 8.5 (107 reviews) | 
| **Automated Attendants** | 9.0 (693 reviews) ✓ Verified | 8.4 (110 reviews) | 
| **VOiP Number** | 9.1 (781 reviews) ✓ Verified | 9.5 (136 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.8/10 | 130 |
| **Telnyx CPaaS** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 9.0 (101 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | Feature Not Available | Not enough data | 

#### Features

| Feature | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.3 (82 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.0 (109 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.9 (96 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to GoTo Connect (10):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Telnyx CPaaS (1):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)


---
## Reviewer Demographics

### By Company Size

| Segment | GoTo Connect | Telnyx CPaaS | 
|---|---|---|
| **Small-Business** | 70.5% | 80.9% | 
| **Mid-Market** | 24.8% | 16.4% | 
| **Enterprise** | 4.7% | 2.8% | 

### By Industry

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.3%
- **Insurance:** 5.2%
- **Computer Software:** 4.2%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.7%
- **Other:** 55.8%

#### Telnyx CPaaS

- **Telecommunications:** 19.7%
- **Information Technology and Services:** 15.8%
- **Computer Software:** 11.2%
- **Marketing and Advertising:** 7.3%
- **Computer & Network Security:** 3.7%
- **Consumer Services:** 2.6%
- **Consulting:** 2.2%
- **Automotive:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Insurance:** 1.8%
- **Other:** 31.4%

---
## Alternatives

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1422 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3603 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1635 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4200 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (522 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2559 reviews)

### Alternatives to Telnyx CPaaS

- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2109 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1422 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1635 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)

---
## Top Discussions

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### Telnyx CPaaS

- Title: [Does Telnyx offer SMS service?](https://www.g2.com/discussions/sms) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Not right now, but SMS is coming to Telnyx very soon!"
- Title: [How can I easily implement sms?](https://www.g2.com/discussions/how-can-i-easily-implement-sms) — 1 comment, 1 upvote
  > **Top comment:** "https://textable.co/"
- Title: [What application do you recommend to use the message or fax services?](https://www.g2.com/discussions/what-application-do-you-recommend-to-use-the-message-or-fax-services) — 1 comment
  > **Top comment:** "I am interested in the same thing.  I am having issues implementing T.38 to improve fax service"
- Title: [Outbound calls do not show my company's name! How can I fix that.](https://www.g2.com/discussions/37211-outbound-calls-do-not-show-my-company-s-name-how-can-i-fix-that) — 1 comment, 1 upvote
  > **Top comment:** "This is very easy to do.  Reach out via the chat bubble and one of the Telnyx Team members will help you."
- Title: ["How do others use Telnyx?"](https://www.g2.com/discussions/37178-how-do-others-use-telnyx) — 1 comment, 1 upvote
  > **Top comment:** "Sip and iot sim mostly"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-connect-vs-telnyx-cpaas)