# GoTo Connect vs RingCentral Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Connect excels in **customization** , allowing users to easily manage their own speed dial buttons and adjust phone schedules online. This flexibility is particularly appreciated by those who value personalized communication setups.
- **Users say** that RingCentral Contact Center offers a **robust texting feature** that enhances interaction with prospects, making it a standout choice for those who prioritize personalized communication. Reviewers highlight its effectiveness in engaging candidates through both calls and texts.
- **According to verified reviews** , GoTo Connect is praised for its **ease of use** and smooth initial setup process, with many users noting that they could quickly adapt to the platform without extensive training, which is a significant advantage for small businesses.
- **Reviewers mention** that RingCentral Contact Center provides a **high-performance calling solution** with advanced AI capabilities, making it easier to summarize calls and manage communications effectively, which is particularly beneficial for larger enterprises.
- **G2 reviewers highlight** that while GoTo Connect has a strong presence in the small business segment, it sometimes struggles with **multi-channel coverage** , receiving lower scores in this area compared to RingCentral, which is noted for its comprehensive communication options.
- **Users report** that GoTo Connect's support quality is commendable, with many appreciating the responsive assistance they receive, while RingCentral Contact Center users have expressed a desire for improved support, indicating a potential area for growth in user satisfaction.



| | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,415 | 211 | 
| **Largest Market Segment** | Small-Business (70.5% of reviews) | Small-Business (48.8% of reviews) | 
| **Entry Level Price** | Contact Us 1 User, Per month | No pricing available | 

---
## Top Pros & Cons

### GoTo Connect

Pros:
- Ease of Use (128 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (30 reviews)
- Limitations (20 reviews)

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

---
## Ratings Comparison
| Rating | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1142 reviews) | 8.4 (164 reviews) | 
  | **Ease of Use** | 9.0 (1155 reviews) | 8.6 (167 reviews) | 
  | **Ease of Setup** | 8.7 (815 reviews) | 8.5 (97 reviews) | 
  | **Ease of Admin** | 8.9 (781 reviews) | 8.3 (51 reviews) | 
  | **Quality of Support** | 8.8 (1116 reviews) | 8.0 (147 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (774 reviews) | 8.1 (52 reviews) | 
  | **Product Direction (% positive)** | 8.4 (1105 reviews) | 7.3 (153 reviews) | 

---
## Pricing

### GoTo Connect

#### Entry-Level Pricing

Plan: Phone System

Price: Contact Us 1 User, Per month

Description: An award-winning smart business phone system that combines advanced cloud-based telephony with built-in meeting and messaging capabilities.

Key Features:
- Free calls to 50 countries
- Unlimited auto attendants and call queues
- Customizable dial plans for your business

[Browse all 4 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Ticket and Case Management

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 7.6 (11 reviews) | 
| **Ticket response user experience** | Not enough data | 7.5 (10 reviews) | 
| **Workflow** | Not enough data | 8.8 (12 reviews) | 
| **Response Automation** | Not enough data | 8.3 (13 reviews) | 
| **SLA Management** | Not enough data | 6.9 (7 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.2 (11 reviews) | 
| **Ticket Collaboration** | Not enough data | 7.8 (10 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.3 (11 reviews) | 

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (10 reviews) | 
| **Email to Case** | Not enough data | 8.5 (8 reviews) | 
| **Chat/Live Support** | Not enough data | 8.5 (9 reviews) | 
| **Social Integration** | Not enough data | 7.9 (7 reviews) | 
| **Voice** | Not enough data | 8.8 (13 reviews) | 

#### Platform

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.5 (17 reviews) | 
| **Customization ** | Not enough data | 8.1 (17 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (16 reviews) | 
| **Integration** | Not enough data | 8.6 (14 reviews) | 
| **Reporting** | Not enough data | 9.2 (14 reviews) | 
| **Dashboards** | Not enough data | 9.1 (15 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.8/10 | 12 |
| **RingCentral Contact Center** | 8.1/10 | 47 |

#### Dialing Options

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Preview Dialing** | 8.9 (12 reviews) | 8.1 (27 reviews) ✓ Verified | 
| **Progressive Dialing** | 8.8 (11 reviews) | 8.1 (24 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 7.4 (11 reviews) | 

#### Agent Tools

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Whisper Coaching ** | 7.1 (12 reviews) | 7.5 (23 reviews) ✓ Verified | 
| **Callback Scheduling ** | 6.7 (12 reviews) | 8.1 (24 reviews) ✓ Verified | 
| **Call Recording ** | 7.1 (12 reviews) | 8.6 (30 reviews) ✓ Verified | 

#### Automation

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Voice Activity Detection** | 6.4 (11 reviews) | 8.2 (23 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 6.9 (12 reviews) | 8.6 (29 reviews) ✓ Verified | 
| **Call Scrubbing** | 6.7 (10 reviews) | 7.7 (24 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (14 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (18 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.2 (10 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.6 (11 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.5 (13 reviews) | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.9/10 | 65 |
| **RingCentral Contact Center** | N/A | N/A |

#### Documents

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Editing** | 7.3 (55 reviews) | Not enough data | 
| **Document Signature ** | 6.9 (54 reviews) | Not enough data | 
| **Storage** | 8.0 (57 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (10 reviews) | Not enough data | 

#### Sending

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Fax Number** | 9.0 (64 reviews) | Not enough data | 
| **Existing Numbers** | 9.1 (61 reviews) | Not enough data | 
| **Cross-Platform Sending** | 8.4 (59 reviews) | Not enough data | 
| **Unlimited Sending** | 8.8 (59 reviews) | Not enough data | 
| **Contact Management** | 8.5 (56 reviews) | Not enough data | 
| **Alerts** | 8.7 (58 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 6.6/10 | 32 |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Channels

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | 7.4 (30 reviews) | 9.0 (21 reviews) | 
| **Open Listening** | 6.9 (30 reviews) | Feature Not Available | 
| **Physical Media** | 6.0 (29 reviews) | Feature Not Available | 

#### Design

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (31 reviews) | Feature Not Available | 
| **Create Content** | 6.1 (26 reviews) | Feature Not Available | 
| **Personalization** | 7.1 (28 reviews) | 7.9 (16 reviews) | 
| **Inbound Identification** | 7.6 (29 reviews) | 8.8 (27 reviews) | 
| **Regulatory Compliance** | 7.4 (29 reviews) | 8.6 (22 reviews) | 

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 4.5 (20 reviews) | 7.3 (11 reviews) | 
| **AI Text Summarization** | 5.2 (21 reviews) | Feature Not Available | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |

#### Usability

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | 

#### Reporting

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Quality Assurance

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.3/10 | 29 |
| **RingCentral Contact Center** | 8.1/10 | 88 |

#### Channels

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Voice** | 8.6 (22 reviews) | 9.0 (51 reviews) ✓ Verified | 
| **Social** | 6.4 (18 reviews) | 7.4 (40 reviews) ✓ Verified | 
| **Web Chat** | 6.3 (20 reviews) | 7.7 (41 reviews) ✓ Verified | 
| **Mobile SMS** | 7.8 (19 reviews) | 7.8 (50 reviews) ✓ Verified | 
| **Email** | 6.4 (18 reviews) | 8.0 (41 reviews) ✓ Verified | 

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (13 reviews) | 6.9 (27 reviews) | 

#### Functions

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Session Routing** | 8.3 (21 reviews) | 8.3 (67 reviews) ✓ Verified | 
| **Session Queuing** | 8.1 (18 reviews) | 8.1 (65 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.0 (18 reviews) | 7.9 (54 reviews) ✓ Verified | 
| **Speech Analytics** | 6.7 (16 reviews) | 7.4 (32 reviews) ✓ Verified | 
| **Auto Dialer** | 7.0 (17 reviews) | 8.0 (41 reviews) ✓ Verified | 
| **IVR** | 7.6 (17 reviews) | 7.8 (39 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 6.6 (16 reviews) | 8.2 (44 reviews) | 
| **Persistent Data** | 6.8 (16 reviews) | 8.1 (38 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 4.4 (6 reviews) | 10.0 (5 reviews) | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 3.9 (6 reviews) | 8.7 (5 reviews) | 

#### Administrative

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Session Summary Notes** | 6.7 (14 reviews) | 7.9 (57 reviews) ✓ Verified | 
| **Administrator Access** | 8.3 (21 reviews) | 8.6 (64 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 7.5 (20 reviews) | 8.0 (70 reviews) ✓ Verified | 
| **Session Recording** | 7.9 (16 reviews) | 8.1 (42 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 7.2 (16 reviews) | 7.8 (38 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 15 |

#### Workforce Management

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (13 reviews) | 
| **Skills Management** | Not enough data | 8.3 (11 reviews) | 
| **Shift Scheduling** | Not enough data | 8.5 (10 reviews) | 
| **Agent Self-Service** | Not enough data | 7.4 (11 reviews) | 
| **Mobile Access** | Not enough data | 9.2 (14 reviews) | 

#### Administration

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Automation** | Not enough data | 8.3 (13 reviews) | 
| **Performance Analysis** | Not enough data | 8.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.5 (14 reviews) | 
| **Forecasting** | Not enough data | 8.0 (10 reviews) | 
| **Intraday Management** | Not enough data | 8.2 (11 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 20 |

#### Conversational Platform

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | 

#### Support Automation

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 7.4 (11 reviews) | 

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 30 |

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (14 reviews) | 
| **Notifications** | Not enough data | 8.9 (15 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | 8.7 (17 reviews) | 
| **Co-Browsing** | Not enough data | 6.7 (5 reviews) | 

####  Internal Use

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Customization ** | Not enough data | 8.1 (17 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (12 reviews) | 
| **Lead Development** | Not enough data | Feature Not Available | 
| **Knowledge Base** | Not enough data | 8.5 (11 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (12 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (14 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 14 |

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (9 reviews) | 
| **Community Forums** | Not enough data | 8.8 (10 reviews) | 
| **Mobile Optimization** | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | Not enough data | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 11 |

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (8 reviews) | 
| **Tickets** | Not enough data | 8.8 (7 reviews) | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Email** | Not enough data | 8.6 (7 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | 
| **Phone** | Not enough data | 9.3 (10 reviews) | 
| **Text** | Not enough data | 9.2 (11 reviews) | 

#### Insight

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.2/10 | 951 |
| **RingCentral Contact Center** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (52 reviews) | Not enough data | 
| **Call Management** | 9.1 (60 reviews) | Not enough data | 
| **Network monitoring** | 8.4 (52 reviews) | Not enough data | 
| **Integrations** | 7.5 (55 reviews) | Not enough data | 
| **Virtual PBX** | 9.0 (48 reviews) | Not enough data | 
| **SIP trunking services** | 7.9 (48 reviews) | Not enough data | 

#### Basic Communication

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Phone Calls** | 9.2 (914 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 8.0 (398 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 7.9 (452 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.9 (384 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.7 (653 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (738 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (26 reviews) | Not enough data | 

#### Access

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Software Pairing** | 8.2 (478 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.2 (504 reviews) | Not enough data | 
| **Individual Download** | 8.4 (507 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Hold Music** | 8.6 (733 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 9.0 (693 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.1 (781 reviews) ✓ Verified | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.8/10 | 130 |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 

#### Extensions

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 9.0 (101 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | Feature Not Available | Not enough data | 

#### Features

| Feature | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.3 (82 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.0 (109 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.9 (96 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (8):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to GoTo Connect (3):** [Online Fax Software](https://www.g2.com/categories/online-fax), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to RingCentral Contact Center (4):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Complaint Management Software](https://www.g2.com/categories/complaint-management)


---
## Reviewer Demographics

### By Company Size

| Segment | GoTo Connect | RingCentral Contact Center | 
|---|---|---|
| **Small-Business** | 70.5% | 48.8% | 
| **Mid-Market** | 24.8% | 37.9% | 
| **Enterprise** | 4.7% | 13.3% | 

### By Industry

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.3%
- **Insurance:** 5.2%
- **Computer Software:** 4.2%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.7%
- **Other:** 55.8%

#### RingCentral Contact Center

- **Computer Software:** 7.7%
- **Telecommunications:** 6.7%
- **Consumer Services:** 6.7%
- **Financial Services:** 6.2%
- **Staffing and Recruiting:** 5.7%
- **Insurance:** 5.2%
- **Information Technology and Services:** 4.6%
- **Law Practice:** 4.1%
- **Hospital & Health Care:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Other:** 45.9%

---
## Alternatives

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3587 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1625 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1625 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (761 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)

---
## Top Discussions

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 3 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) — 1 comment
  > **Top comment:** "I use RingCentral Contact Center in my daily work to manage customer support interactions, including handling inbound calls, routing customer inquiries,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-connect-vs-ringcentral-contact-center)