# GoTo Connect vs Kixie PowerCall & SMS Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Connect excels in its **ease of use** , with many users appreciating the straightforward setup process and intuitive interface. One user highlighted how the platform enhances efficiency for call center representatives, making it easy to implement changes without extensive training.
- **Users say** Kixie PowerCall & SMS stands out for its **integrated outreach capabilities** , combining calls and texts in one platform. Reviewers have praised the dialing automation feature, which significantly saves time, and the seamless CRM integration that keeps everything organized and easy to track.
- **According to verified reviews** , GoTo Connect offers a robust **transcription feature** that users find incredibly accurate, saving them time when dealing with missed calls or voicemails. This feature has been particularly beneficial for those who rely on clear communication in their daily operations.
- **Reviewers mention** that Kixie PowerCall & SMS provides a unique **local dialer** feature, which changes the number used for dialing each time. This capability has been noted as a game-changer for connecting with prospects, making it easier to reach out effectively.
- **G2 reviewers highlight** that while GoTo Connect has a solid overall performance, it faces challenges in areas like **social and web chat features** , which received lower ratings compared to Kixie. Users have expressed a desire for more robust options in these areas to enhance their communication strategies.
- **Users report** that Kixie PowerCall & SMS shines in **quality of support** , with many praising the responsiveness and helpfulness of the support team. This level of service has contributed to a positive user experience, especially for those who may need assistance during implementation or troubleshooting.



| | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 1,415 | 865 | 
| **Largest Market Segment** | Small-Business (70.5% of reviews) | Small-Business (83.4% of reviews) | 
| **Entry Level Price** | Contact Us 1 User, Per month | Free Trial | 

---
## Top Pros & Cons

### GoTo Connect

Pros:
- Ease of Use (128 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (30 reviews)
- Limitations (20 reviews)

### Kixie PowerCall & SMS

Pros:
- Ease of Use (56 reviews)
- Helpful (55 reviews)

Cons:
- Call Issues (21 reviews)
- Number Issues (11 reviews)

---
## Ratings Comparison
| Rating | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1142 reviews) | 9.3 (745 reviews) | 
  | **Ease of Use** | 9.0 (1155 reviews) | 9.3 (761 reviews) | 
  | **Ease of Setup** | 8.7 (815 reviews) | 9.2 (456 reviews) | 
  | **Ease of Admin** | 8.9 (781 reviews) | 9.1 (301 reviews) | 
  | **Quality of Support** | 8.8 (1116 reviews) | 9.6 (739 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (774 reviews) | 9.2 (300 reviews) | 
  | **Product Direction (% positive)** | 8.4 (1105 reviews) | 9.4 (752 reviews) | 

---
## Pricing

### GoTo Connect

#### Entry-Level Pricing

Plan: Phone System

Price: Contact Us 1 User, Per month

Description: An award-winning smart business phone system that combines advanced cloud-based telephony with built-in meeting and messaging capabilities.

Key Features:
- Free calls to 50 countries
- Unlimited auto attendants and call queues
- Customizable dial plans for your business

[Browse all 4 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### Kixie PowerCall & SMS

#### Entry-Level Pricing

Plan: Integrated

Price: Free Trial

Key Features:
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)

[Browse all 4 editions](https://www.g2.com/products/kixie-powercall-sms/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.2/10 | 95 |

#### Lead Facilitation

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Feature Not Available | 
| **Lead Qualification** | Not enough data | 8.8 (71 reviews) | 
| **Lead Follow-up** | Not enough data | 9.1 (77 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.9 (72 reviews) | 

#### Organization

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 9.0 (49 reviews) | 
| **Data Entry** | Not enough data | 9.0 (73 reviews) | 
| **Integrations / APIs** | Not enough data | 9.3 (81 reviews) | 

#### Performance Analysis

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Coaching ** | Not enough data | 9.5 (76 reviews) | 
| **Peformance Tracking** | Not enough data | 9.5 (82 reviews) | 

#### Sales Analysis

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 9.4 (68 reviews) | 
| **Sales Forecasting ** | Not enough data | 9.2 (71 reviews) | 

#### Generative AI

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.2 (36 reviews) | 
| **AI Text Summarization** | Not enough data | 9.5 (35 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 206 |

#### Integrated Workflows

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Task Management** | Not enough data | 9.1 (161 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.9 (155 reviews) | 
| **Calls and Voice** | Not enough data | 9.5 (194 reviews) | 
| **Other Outreach Options ** | Not enough data | 9.0 (156 reviews) | 
| **CRM Integration** | Not enough data | 9.5 (189 reviews) | 
| **Calendar** | Not enough data | 8.8 (146 reviews) | 
| **Shared Records** | Not enough data | 9.0 (158 reviews) | 

#### Repeatability and Reportability

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Content Management** | Not enough data | 9.0 (156 reviews) | 
| **Workflow Management** | Not enough data | 9.2 (158 reviews) | 
| **Workflow Performance** | Not enough data | 9.2 (163 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 9.1 (156 reviews) | 
| **Gamification** | Not enough data | 8.6 (136 reviews) | 

#### AI and Automation

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 9.0 (144 reviews) | 
| **Lead Scoring** | Not enough data | 8.8 (139 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.8 (136 reviews) | 
| **Buyer Intelligence** | Not enough data | 8.8 (130 reviews) | 
| **Machine Learning** | Not enough data | 8.6 (130 reviews) | 

#### Generative AI

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - Sales Engagement

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (18 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (17 reviews) | 
| **Decision Making** | Not enough data | 8.0 (17 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.8/10 | 12 |
| **Kixie PowerCall & SMS** | 8.8/10 | 340 |

#### Dialing Options

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Preview Dialing** | 8.9 (12 reviews) | 9.2 (297 reviews) ✓ Verified | 
| **Progressive Dialing** | 8.8 (11 reviews) | 9.3 (284 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 8.9 (11 reviews) | 

#### Agent Tools

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Whisper Coaching ** | 7.1 (12 reviews) | 8.7 (256 reviews) ✓ Verified | 
| **Callback Scheduling ** | 6.7 (12 reviews) | 8.8 (269 reviews) ✓ Verified | 
| **Call Recording ** | 7.1 (12 reviews) | 9.6 (318 reviews) ✓ Verified | 

#### Automation

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Voice Activity Detection** | 6.4 (11 reviews) | 9.0 (259 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 6.9 (12 reviews) | 9.0 (254 reviews) ✓ Verified | 
| **Call Scrubbing** | 6.7 (10 reviews) | 9.0 (251 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (9 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.5 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.1 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.5 (8 reviews) | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.9/10 | 65 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Documents

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Editing** | 7.3 (55 reviews) | Not enough data | 
| **Document Signature ** | 6.9 (54 reviews) | Not enough data | 
| **Storage** | 8.0 (57 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (10 reviews) | Not enough data | 

#### Sending

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Fax Number** | 9.0 (64 reviews) | Not enough data | 
| **Existing Numbers** | 9.1 (61 reviews) | Not enough data | 
| **Cross-Platform Sending** | 8.4 (59 reviews) | Not enough data | 
| **Unlimited Sending** | 8.8 (59 reviews) | Not enough data | 
| **Contact Management** | 8.5 (56 reviews) | Not enough data | 
| **Alerts** | 8.7 (58 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.7/10 | 22 |

#### Call Analytics

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Call Recording** | Not enough data | 9.7 (22 reviews) | 
| **Machine Learning** | Not enough data | 9.3 (21 reviews) | 
| **Call Analysis** | Not enough data | 9.5 (21 reviews) | 
| **Lead Qualification** | Not enough data | 9.3 (22 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.7 (20 reviews) | 
| **Speech-to-Text** | Not enough data | 7.6 (21 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.4 (22 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | Not enough data | 8.7 (5 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 102 |

#### Text Messaging

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.8 (85 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (96 reviews) | 
| **Text Scheduler** | Not enough data | 8.8 (81 reviews) | 
| **Automatic Replies** | Not enough data | 9.1 (86 reviews) | 
| **Automatic URL Shortening** | Not enough data | 8.8 (71 reviews) | 
| **MMS Marketing** | Not enough data | 8.6 (78 reviews) | 
| **Personalization** | Not enough data | 9.3 (95 reviews) | 
| **Transactional SMS** | Not enough data | 9.1 (86 reviews) | 

#### SMS Platform

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Reporting** | Not enough data | 9.3 (90 reviews) | 
| **Automation** | Not enough data | 9.2 (88 reviews) | 
| **White Label** | Not enough data | 8.7 (74 reviews) | 
| **Text-to-Landline** | Not enough data | Feature Not Available | 
| **Short Codes** | Not enough data | Feature Not Available | 
| **API Integration** | Not enough data | 9.1 (81 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

#### AI Automation - SMS Marketing

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 6.6/10 | 32 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Multi-Channel Coverage** | 7.4 (30 reviews) | Not enough data | 
| **Open Listening** | 6.9 (30 reviews) | Not enough data | 
| **Physical Media** | 6.0 (29 reviews) | Not enough data | 

#### Design

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (31 reviews) | Not enough data | 
| **Create Content** | 6.1 (26 reviews) | Not enough data | 
| **Personalization** | 7.1 (28 reviews) | Not enough data | 
| **Inbound Identification** | 7.6 (29 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.4 (29 reviews) | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | 4.5 (20 reviews) | Not enough data | 
| **AI Text Summarization** | 5.2 (21 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Quality Assurance

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.3/10 | 29 |
| **Kixie PowerCall & SMS** | 9.0/10 | 111 |

#### Channels

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Voice** | 8.6 (22 reviews) | 9.5 (104 reviews) | 
| **Social** | 6.4 (18 reviews) | 8.6 (71 reviews) | 
| **Web Chat** | 6.3 (20 reviews) | 8.6 (71 reviews) | 
| **Mobile SMS** | 7.8 (19 reviews) | 9.1 (103 reviews) | 
| **Email** | 6.4 (18 reviews) | 8.8 (92 reviews) | 

#### Generative AI

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (13 reviews) | 8.6 (65 reviews) | 

#### Functions

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Session Routing** | 8.3 (21 reviews) | 9.3 (89 reviews) | 
| **Session Queuing** | 8.1 (18 reviews) | 9.0 (87 reviews) | 
| **Concurrent Calling** | 8.0 (18 reviews) | 9.3 (86 reviews) | 
| **Speech Analytics** | 6.7 (16 reviews) | 8.9 (82 reviews) | 
| **Auto Dialer** | 7.0 (17 reviews) | 9.3 (87 reviews) | 
| **IVR** | 7.6 (17 reviews) | 9.0 (89 reviews) | 
| **Inbound Screen Pop** | 6.6 (16 reviews) | 9.1 (91 reviews) | 
| **Persistent Data** | 6.8 (16 reviews) | 9.1 (88 reviews) | 

#### Agentic AI - Contact Center

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 3.9 (6 reviews) | Not enough data | 

#### Administrative

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Session Summary Notes** | 6.7 (14 reviews) | 9.2 (92 reviews) | 
| **Administrator Access** | 8.3 (21 reviews) | 9.4 (92 reviews) | 
| **Reporting & Dashboards** | 7.5 (20 reviews) | 9.2 (95 reviews) | 
| **Session Recording** | 7.9 (16 reviews) | 9.4 (93 reviews) | 
| **Agent Scheduling and Assignment** | 7.2 (16 reviews) | 8.9 (75 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Conversational Platform

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.7/10 | 117 |

#### Platform

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.9 (87 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (97 reviews) | 
| **Queue Management** | Not enough data | 9.1 (96 reviews) | 
| **Call Routing** | Not enough data | 9.2 (104 reviews) | 
| **Call Back** | Not enough data | 9.1 (100 reviews) | 
| **IVR** | Not enough data | 9.0 (89 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.1 (93 reviews) | 

#### Generative AI

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.0 (76 reviews) | 

#### Workforce Management

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.3 (106 reviews) | 
| **Performance Evaluation** | Not enough data | 9.2 (98 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (23 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (23 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (22 reviews) | 

#### Administrative

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Call Recording** | Not enough data | 9.4 (109 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.2 (108 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.2/10 | 951 |
| **Kixie PowerCall & SMS** | 9.6/10 | 91 |

#### Platform Basics - VoIP Providers

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (52 reviews) | Not enough data | 
| **Call Management** | 9.1 (60 reviews) | Not enough data | 
| **Network monitoring** | 8.4 (52 reviews) | Not enough data | 
| **Integrations** | 7.5 (55 reviews) | Not enough data | 
| **Virtual PBX** | 9.0 (48 reviews) | Not enough data | 
| **SIP trunking services** | 7.9 (48 reviews) | Not enough data | 

#### Basic Communication

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Phone Calls** | 9.2 (914 reviews) ✓ Verified | 9.8 (84 reviews) ✓ Verified | 
| **Video Calls** | 8.0 (398 reviews) ✓ Verified | Feature Not Available | 
| **Instant Messaging** | 7.9 (452 reviews) ✓ Verified | Feature Not Available | 
| **Screen Sharing** | 7.9 (384 reviews) ✓ Verified | Feature Not Available | 
| **Conference Calls** | 8.7 (653 reviews) ✓ Verified | 9.4 (68 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (738 reviews) ✓ Verified | 9.6 (71 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (26 reviews) | Not enough data | 

#### Access

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Software Pairing** | 8.2 (478 reviews) ✓ Verified | 9.6 (70 reviews) | 
| **Browser Extension** | 8.2 (504 reviews) | 9.8 (82 reviews) | 
| **Individual Download** | 8.4 (507 reviews) ✓ Verified | 9.8 (60 reviews) | 

#### Advanced Features

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Hold Music** | 8.6 (733 reviews) ✓ Verified | 9.5 (66 reviews) | 
| **Automated Attendants** | 9.0 (693 reviews) ✓ Verified | 9.6 (62 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (781 reviews) ✓ Verified | 9.8 (81 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 101 |

#### Agentic AI - Sales Performance Management

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (10 reviews) | 

#### Incentives

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Badges** | Not enough data | 8.5 (73 reviews) | 
| **Triggers** | Not enough data | 8.7 (78 reviews) | 
| **Commission Calculator** | Not enough data | Feature Not Available | 
| **Leaderboards** | Not enough data | 8.8 (82 reviews) | 

#### Personalization

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Profiles** | Not enough data | 9.0 (81 reviews) | 
| **Custom Reports** | Not enough data | 9.0 (82 reviews) | 
| **Dashboards** | Not enough data | 9.3 (91 reviews) | 
| **Goal Setting** | Not enough data | 9.1 (77 reviews) | 

#### Administrative

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Integration** | Not enough data | 9.4 (90 reviews) | 
| **Employee Structure** | Not enough data | 9.1 (73 reviews) | 
| **Behavior Monitoring** | Not enough data | 9.0 (72 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.1/10 | 343 |

#### Agentic AI - Outbound Call Tracking

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (9 reviews) | 

#### Calling

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Record Calls** | Not enough data | 9.7 (331 reviews) | 
| **Generate Location** | Not enough data | 9.3 (267 reviews) | 
| **Call Types** | Not enough data | 9.5 (300 reviews) | 
| **Click-to-Call** | Not enough data | 9.6 (326 reviews) | 
| **Auto Dialer** | Not enough data | 9.4 (11 reviews) | 

#### Contacts

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Personalization** | Not enough data | 9.1 (296 reviews) | 
| **Information Locater** | Not enough data | 9.1 (278 reviews) | 
| **Record Prospect Data** | Not enough data | 9.3 (283 reviews) | 

#### Insights

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Notes** | Not enough data | 9.3 (288 reviews) | 
| **Daily Summary** | Not enough data | 9.4 (294 reviews) | 
| **Automated Voicemails** | Not enough data | 9.5 (291 reviews) | 
| **Automated Emails** | Not enough data | 8.8 (236 reviews) | 
| **Sorts Prospects** | Not enough data | 9.0 (231 reviews) | 
| **Automated Note Taking** | Not enough data | 8.8 (11 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.3/10 | 88 |

#### Agentic AI - Sales Coaching

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.6 (73 reviews) | 
| **Coaching Materials** | Not enough data | 9.3 (70 reviews) | 
| **Playbook Creation** | Not enough data | 9.2 (40 reviews) | 
| **Video Record** | Not enough data | Feature Not Available | 

#### Feedback

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Review** | Not enough data | 9.6 (66 reviews) | 
| **Scorecard** | Not enough data | 9.7 (64 reviews) | 
| **Coaching Card** | Not enough data | 9.6 (61 reviews) | 
| **Leaderboard** | Not enough data | 9.4 (68 reviews) | 
| **Real-Time Updates** | Not enough data | 9.5 (70 reviews) | 
| **Notifications** | Not enough data | 9.2 (70 reviews) | 
| **Competition** | Not enough data | 9.3 (63 reviews) | 

#### Generative AI

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (32 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.8/10 | 130 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 9.0 (101 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | Feature Not Available | Not enough data | 

#### Features

| Feature | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.3 (82 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.0 (109 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.9 (96 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (3):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to GoTo Connect (8):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Kixie PowerCall & SMS (8):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)


---
## Reviewer Demographics

### By Company Size

| Segment | GoTo Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Small-Business** | 70.5% | 83.4% | 
| **Mid-Market** | 24.8% | 15.6% | 
| **Enterprise** | 4.7% | 0.9% | 

### By Industry

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.3%
- **Insurance:** 5.2%
- **Computer Software:** 4.2%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.7%
- **Other:** 55.8%

#### Kixie PowerCall & SMS

- **Financial Services:** 11.4%
- **Marketing and Advertising:** 10.7%
- **Real Estate:** 9.2%
- **Insurance:** 9.1%
- **Computer Software:** 5.8%
- **Construction:** 2.9%
- **Information Technology and Services:** 2.9%
- **Consumer Services:** 2.8%
- **Accounting:** 2.0%
- **Staffing and Recruiting:** 1.9%
- **Other:** 41.2%

---
## Alternatives

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3588 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1627 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)

### Alternatives to Kixie PowerCall & SMS

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1627 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)
- [Nooks](https://www.g2.com/products/nooks/reviews) — 4.8/5 stars (1634 reviews)
- [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (871 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)
- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) — 4.7/5 stars (289 reviews)

---
## Top Discussions

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### Kixie PowerCall & SMS

- Title: [Would it be possible to add a feature which makes the user able to embed links to words in text messages?](https://www.g2.com/discussions/would-it-be-possible-to-add-a-feature-which-makes-the-user-able-to-embed-links-to-words-in-text-messages) — 1 comment, 1 upvote
  > **Top comment:** "Hypertext (clickable links embedded in words) aren't compatible with any form of SMS/MMS text messaging, so there wouldn't be any way Kixie (or any other..."
- Title: [What would be the best way to import leads to hubspot to be used on kixie](https://www.g2.com/discussions/28132-what-would-be-the-best-way-to-import-leads-to-hubspot-to-be-used-on-kixie) — 1 comment *(includes official response)*
  > **Top comment:** "The main thing to do is ensure you

1) upload the contacts with a  phone number
2) make sure the phone number is a standard phone number field - not a..."
- Title: [How come we cannot add a phone number to our Hubspot integration after getting off the call?](https://www.g2.com/discussions/24059-how-come-we-cannot-add-a-phone-number-to-our-hubspot-integration-after-getting-off-the-call) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kixie will automatically create a new contact and after the call you can merge the contacts. "
- Title: [Do you offer a longer cord on the headset?](https://www.g2.com/discussions/do-you-offer-a-longer-cord-on-the-headset) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can utilize wireless headsets with Kixie!"
- Title: [What is the best way to avoid being confused with Spam with using the local presence feature?](https://www.g2.com/discussions/14652-what-is-the-best-way-to-avoid-being-confused-with-spam-with-using-the-local-presence-feature) — 1 comment, 1 upvote
  > **Top comment:** "Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbers"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-connect-vs-kixie-powercall-sms)