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Compare GorillaDesk and The Customer Factor 
Featured Products
At a Glance
Market Segments
Small-Business (100.0% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
Free Trial 1 Schedule Per Month
No pricing available
GorillaDesk
Star Rating
(42)4.8 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Schedule Per Month
Browse all 2 pricing plansThe Customer Factor
Star Rating
(10)4.6 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about The Customer FactorGorillaDesk vs The Customer Factor
When assessing the two solutions, reviewers found GorillaDesk easier to use, set up, and administer. Reviewers also preferred doing business with GorillaDesk overall.
- Reviewers felt that GorillaDesk meets the needs of their business better than The Customer Factor.
- When comparing quality of ongoing product support, reviewers felt that GorillaDesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of GorillaDesk over The Customer Factor.
Pricing
Entry-Level Pricing
GorillaDesk
BASIC
Free Trial
1 Schedule Per Month
Everything you need to run a smarter, more efficient field service business:
- Client Manager (CRM)
- Quotes, Estimates & Work Orders
- Scheduling & Dispatching
The Customer Factor
No pricing availableFree Trial
GorillaDesk
Free Trial is available
The Customer Factor
No trial information availableRatings
Meets Requirements
9.3
32
9.0
8
Ease of Use
9.6
34
7.9
8
Ease of Setup
9.6
23
8.3
5
Ease of Admin
9.7
21
9.0
5
Quality of Support
9.6
33
8.6
7
Has the product been a good partner in doing business?
9.5
21
8.7
5
Product Direction (% positive)
9.6
33
8.5
8
Features by Category
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Settings
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
9.8
7
8.7
5
9.6
8
Not enough data
9.3
7
Not enough data
Not enough data
7.7
5
On the Job
8.3
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
9.7
6
9.0
5
Not enough data
Not enough data
After the Job
9.3
9
9.7
5
8.9
6
Not enough data
10.0
8
10.0
5
9.7
6
8.7
5
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GorillaDesk and The Customer Factor are categorized as Field Service Management
Unique Categories
The Customer Factor has no unique categories
Reviews
Reviewers' Company Size
GorillaDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
The Customer Factor
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
40.5%
Environmental Services
31.0%
Chemicals
11.9%
Facilities Services
7.1%
Public Safety
2.4%
Other
7.1%
Facilities Services
30.0%
Outsourcing/Offshoring
10.0%
Mining & Metals
10.0%
Human Resources
10.0%
Government Administration
10.0%
Other
30.0%
Alternatives
Discussions
GorillaDesk has no discussions with answers
The Customer Factor has no discussions with answers
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