# GorillaDesk, ServiceTrade vs ServiceTitan Comparison

| | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 43 | 58 | 369 | 
| **Largest Market Segment** | Small-Business (100.0% of reviews) | Small-Business (48.1% of reviews) | Small-Business (65.5% of reviews) | 
| **Entry Level Price** | Free Trial 1 Schedule Per Month | Contact Us 10 Technicians | No pricing available | 

---
## Top Pros & Cons

### GorillaDesk

Pros:
- Appointment Management (1 reviews)
- Booking Management (1 reviews)

Cons:
- Complex Setup (1 reviews)
- Delays (1 reviews)

### ServiceTrade

**Not enough data**

### ServiceTitan

Pros:
- Ease of Use (29 reviews)
- Customer Support (24 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (15 reviews)

---
## Ratings Comparison
| Rating | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
  | **Meets Requirements** | 9.3 (33 reviews) | 8.7 (47 reviews) | 8.7 (301 reviews) | 
  | **Ease of Use** | 9.6 (35 reviews) | 8.9 (47 reviews) | 8.4 (306 reviews) | 
  | **Ease of Setup** | 9.6 (24 reviews) | 8.4 (32 reviews) | 6.8 (233 reviews) | 
  | **Ease of Admin** | 9.7 (22 reviews) | 9.1 (34 reviews) | 8.0 (200 reviews) | 
  | **Quality of Support** | 9.6 (34 reviews) | 9.1 (47 reviews) | 7.8 (296 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (22 reviews) | 9.4 (34 reviews) | 8.7 (201 reviews) | 
  | **Product Direction (% positive)** | 9.6 (33 reviews) | 9.5 (44 reviews) | 9.1 (295 reviews) | 

---
## Pricing

### GorillaDesk

#### Entry-Level Pricing

Plan: BASIC

Price: Free Trial 1 Schedule Per Month

Description: Everything you need to run a smarter, more efficient field service business:

Key Features:
- Client Manager (CRM)
- Quotes, Estimates & Work Orders
- Scheduling & Dispatching

[Browse all 2 editions](https://www.g2.com/products/gorilladesk/pricing)

#### Free Trial

Yes

### ServiceTrade

#### Entry-Level Pricing

Plan: Premium

Price: Contact Us 10 Technicians

Description: Talk to sales to learn about your options and get the right package and pricing that suits your business. ServiceTrade is great for contractors with 5 to 5,000 technicians.

Key Features:
- scheduling
- dispatching
- sales

[Learn more about ServiceTrade](https://www.g2.com/products/servicetrade/reviews)

#### Free Trial

No

### ServiceTitan

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **GorillaDesk** | N/A | N/A |
| **ServiceTrade** | N/A | N/A |
| **ServiceTitan** | N/A | N/A |

#### Notifications

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Confirmations & Reminders** | Not enough data | Not enough data | Not enough data | 
| **Appointment Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Scheduling Notifications** | Not enough data | Not enough data | Not enough data | 

#### Settings

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Time Zone Detection** | Not enough data | Not enough data | Not enough data | 
| **Availability Settings** | Feature Not Available | Not enough data | Not enough data | 
| **Blocked Time Settings** | Not enough data | Not enough data | Not enough data | 

#### Personalization

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Links** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Multi- Calendar Integration** | Not enough data | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | Not enough data | 
| **Payment Acceptance** | Not enough data | Not enough data | Not enough data | 
| **Video Conferencing** | Feature Not Available | Not enough data | Not enough data | 
| **Communication** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Image** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

### Inspection Management

| Product | Score | Reviews |
|---|---|---|
| **GorillaDesk** | N/A | N/A |
| **ServiceTrade** | N/A | N/A |
| **ServiceTitan** | N/A | N/A |

#### Planning

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Checklists** | Not enough data | Not enough data | Not enough data | 
| **Approvals** | Not enough data | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Procedures** | Not enough data | Not enough data | Not enough data | 

#### Execution

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Sampling** | Not enough data | Not enough data | Not enough data | 
| **Corrective Actions** | Not enough data | Not enough data | Not enough data | 
| **Data Capture** | Not enough data | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | Not enough data | 
| **Ad-hoc Tasks** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Monitoring** | Not enough data | Not enough data | Not enough data | 
| **KPIs** | Not enough data | Not enough data | Not enough data | 
| **Nonconformace** | Not enough data | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **GorillaDesk** | 9.4/10 | 11 |
| **ServiceTrade** | 8.4/10 | 26 |
| **ServiceTitan** | 7.6/10 | 229 |

#### Generative AI

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (84 reviews) | 
| **AI Image-to-Text** | Not enough data | Not enough data | 6.8 (80 reviews) | 

#### Before the Job

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Calendar** | 9.8 (8 reviews) | 8.5 (22 reviews) | 7.4 (189 reviews) | 
| **Dispatch** | 9.6 (9 reviews) | 7.7 (22 reviews) | 8.9 (216 reviews) | 
| **Roles** | 9.3 (7 reviews) | 8.3 (23 reviews) | 8.4 (200 reviews) | 
| **Booking** | Not enough data | 9.1 (17 reviews) | 8.4 (194 reviews) | 

#### On the Job

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Location** | 8.6 (7 reviews) | 8.3 (21 reviews) | 8.6 (200 reviews) | 
| **Employee Communication** | 8.9 (6 reviews) | 8.3 (22 reviews) | 7.8 (205 reviews) | 
| **Behavior Monitoring** | Not enough data | 8.8 (15 reviews) | 7.3 (183 reviews) | 
| **Client Notifications** | 9.8 (7 reviews) | 8.0 (20 reviews) | 8.5 (206 reviews) | 
| **Field Sales** | Not enough data | 7.4 (7 reviews) | 8.1 (175 reviews) | 

#### After the Job

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Reports** | 9.3 (10 reviews) | 8.3 (21 reviews) | 8.4 (211 reviews) | 
| **Analytics** | 9.0 (7 reviews) | 8.3 (21 reviews) | 8.3 (204 reviews) | 
| **Invoicing** | 10.0 (9 reviews) | 8.8 (18 reviews) | 8.7 (208 reviews) | 
| **CRM Integrations** | 9.8 (7 reviews) | 9.5 (17 reviews) | 7.9 (185 reviews) | 

#### Agentic AI - Field Service Management

| Feature | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.2 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 5.0 (18 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.1 (18 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to GorillaDesk (3):** [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Pest Control Software](https://www.g2.com/categories/pest-control-software), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling)

**Unique to ServiceTrade (2):** [HVAC Software](https://www.g2.com/categories/hvac), [Inspection Management Software](https://www.g2.com/categories/inspection-management)

**Unique to ServiceTitan (2):** [Pest Control Software](https://www.g2.com/categories/pest-control-software), [HVAC Software](https://www.g2.com/categories/hvac)


---
## Reviewer Demographics

### By Company Size

| Segment | GorillaDesk | ServiceTrade | ServiceTitan | 
|---|---|---|---|
| **Small-Business** | 100.0% | 48.1% | 65.5% | 
| **Mid-Market** | 0% | 40.7% | 32.5% | 
| **Enterprise** | 0% | 11.1% | 2.0% | 

### By Industry

#### GorillaDesk

- **Consumer Services:** 41.9%
- **Environmental Services:** 30.2%
- **Chemicals:** 11.6%
- **Facilities Services:** 7.0%
- **Public Safety:** 2.3%
- **Public Relations and Communications:** 2.3%
- **Hospitality:** 2.3%
- **Construction:** 2.3%

#### ServiceTrade

- **Construction:** 30.2%
- **Facilities Services:** 15.1%
- **Consumer Services:** 5.7%
- **Telecommunications:** 3.8%
- **Real Estate:** 3.8%
- **Public Safety:** 3.8%
- **Mechanical or Industrial Engineering:** 3.8%
- **Accounting:** 1.9%
- **Aviation & Aerospace:** 1.9%
- **Building Materials:** 1.9%
- **Other:** 28.3%

#### ServiceTitan

- **Construction:** 38.3%
- **Consumer Services:** 23.1%
- **Utilities:** 4.3%
- **Marketing and Advertising:** 3.7%
- **Accounting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.6%
- **Facilities Services:** 2.6%
- **Information Technology and Services:** 2.0%
- **Retail:** 1.7%
- **Building Materials:** 1.7%
- **Other:** 16.3%

---
## Alternatives

### Alternatives to GorillaDesk

- [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) — 4.4/5 stars (278 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [PestPac by WorkWave](https://www.g2.com/products/pestpac-by-workwave/reviews) — 4.1/5 stars (126 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (434 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (354 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (398 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4775 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5160 reviews)

### Alternatives to ServiceTrade

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (354 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (120 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (398 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (398 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (413 reviews)

### Alternatives to ServiceTitan

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (398 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (354 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (120 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (229 reviews)

---
## Top Discussions

### GorillaDesk

No discussions available for this product.

### ServiceTrade

No discussions available for this product.

### ServiceTitan

- Title: [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) — 4 comments, 1 upvote
  > **Top comment:** "The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the..."
- Title: [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) — 2 comments
  > **Top comment:** "Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control.  They are expanding to other..."
- Title: [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system.  It is cloud based.  It has it all.  It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) — 1 comment, 2 upvotes
  > **Top comment:** "Yes, it integrates with Quickbooks"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gorilladesk-vs-servicetrade-vs-servicetitan)