# FieldRoutes, a ServiceTitan company vs GorillaDesk Comparison

| | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 278 | 43 | 
| **Largest Market Segment** | Small-Business (63.9% of reviews) | Small-Business (100.0% of reviews) | 
| **Entry Level Price** | Starting at $350.00 | Free Trial 1 Schedule Per Month | 

---
## Top Pros & Cons

### FieldRoutes, a ServiceTitan company

Pros:
- Automation (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Difficult Training (1 reviews)
- Learning Curve (1 reviews)

### GorillaDesk

Pros:
- Appointment Management (1 reviews)
- Booking Management (1 reviews)

Cons:
- Complex Setup (1 reviews)
- Delays (1 reviews)

---
## Ratings Comparison
| Rating | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
  | **Meets Requirements** | 9.0 (250 reviews) | 9.3 (33 reviews) | 
  | **Ease of Use** | 8.9 (250 reviews) | 9.6 (35 reviews) | 
  | **Ease of Setup** | 8.1 (116 reviews) | 9.6 (24 reviews) | 
  | **Ease of Admin** | 8.9 (115 reviews) | 9.7 (22 reviews) | 
  | **Quality of Support** | 8.4 (243 reviews) | 9.6 (34 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (115 reviews) | 9.5 (22 reviews) | 
  | **Product Direction (% positive)** | 9.1 (249 reviews) | 9.6 (33 reviews) | 

---
## Pricing

### FieldRoutes, a ServiceTitan company

#### Entry-Level Pricing

Plan: Starting Monthly Price

Price: Starting at $350.00

Description: With plans starting at $350 a month per 1,000 active customers, FieldRoutes’ pricing tiers are based on the volume of customers you serve rather than the number of people you employ. So, whether you’ve just started your business or you’re looking to scale your operations across multiple offices, with FieldRoutes you won’t have to worry about buying additional licenses for your office staff or seasonal workers.

FieldRoutes provides tailored quotes to ensure our solution fits your unique business needs and provides a positive ROI. Contact us for a personalized demo and pricing overview.

Key Features:
- Operations Suite

[Learn more about FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews)

#### Free Trial

No

### GorillaDesk

#### Entry-Level Pricing

Plan: BASIC

Price: Free Trial 1 Schedule Per Month

Description: Everything you need to run a smarter, more efficient field service business:

Key Features:
- Client Manager (CRM)
- Quotes, Estimates & Work Orders
- Scheduling & Dispatching

[Browse all 2 editions](https://www.g2.com/products/gorilladesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **FieldRoutes, a ServiceTitan company** | N/A | N/A |
| **GorillaDesk** | N/A | N/A |

#### Notifications

| Feature | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
| **Confirmations & Reminders** | Not enough data | Not enough data | 
| **Appointment Follow-Up** | Not enough data | Not enough data | 
| **Scheduling Notifications** | Not enough data | Not enough data | 

#### Settings

| Feature | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
| **Time Zone Detection** | Not enough data | Not enough data | 
| **Availability Settings** | Not enough data | Feature Not Available | 
| **Blocked Time Settings** | Not enough data | Not enough data | 

#### Personalization

| Feature | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Links** | Not enough data | Not enough data | 

#### Integrations

| Feature | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
| **Multi- Calendar Integration** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Payment Acceptance** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Feature Not Available | 
| **Communication** | Not enough data | Not enough data | 

#### Generative AI

| Feature | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **FieldRoutes, a ServiceTitan company** | N/A | N/A |
| **GorillaDesk** | 9.4/10 | 11 |

#### Generative AI

| Feature | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Before the Job

| Feature | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
| **Calendar** | Not enough data | 9.8 (8 reviews) | 
| **Dispatch** | Not enough data | 9.6 (9 reviews) | 
| **Roles** | Not enough data | 9.3 (7 reviews) | 
| **Booking** | Not enough data | Not enough data | 

#### On the Job

| Feature | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
| **Location** | Not enough data | 8.6 (7 reviews) | 
| **Employee Communication** | Not enough data | 8.9 (6 reviews) | 
| **Behavior Monitoring** | Not enough data | Not enough data | 
| **Client Notifications** | Not enough data | 9.8 (7 reviews) | 
| **Field Sales** | Not enough data | Not enough data | 

#### After the Job

| Feature | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
| **Reports** | Not enough data | 9.3 (10 reviews) | 
| **Analytics** | Not enough data | 9.0 (7 reviews) | 
| **Invoicing** | Not enough data | 10.0 (9 reviews) | 
| **CRM Integrations** | Not enough data | 9.8 (7 reviews) | 

#### Agentic AI - Field Service Management

| Feature | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Pest Control Software](https://www.g2.com/categories/pest-control-software), [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to GorillaDesk (2):** [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling)


---
## Reviewer Demographics

### By Company Size

| Segment | FieldRoutes, a ServiceTitan company | GorillaDesk | 
|---|---|---|
| **Small-Business** | 63.9% | 100.0% | 
| **Mid-Market** | 28.2% | 0% | 
| **Enterprise** | 7.9% | 0% | 

### By Industry

#### FieldRoutes, a ServiceTitan company

- **Consumer Services:** 38.3%
- **Environmental Services:** 20.7%
- **Chemicals:** 19.2%
- **Facilities Services:** 4.5%
- **Individual & Family Services:** 3.0%
- **Marketing and Advertising:** 2.3%
- **Retail:** 2.3%
- **Utilities:** 1.9%
- **Public Relations and Communications:** 0.8%
- **Pharmaceuticals:** 0.8%
- **Other:** 6.4%

#### GorillaDesk

- **Consumer Services:** 41.9%
- **Environmental Services:** 30.2%
- **Chemicals:** 11.6%
- **Facilities Services:** 7.0%
- **Public Safety:** 2.3%
- **Public Relations and Communications:** 2.3%
- **Hospitality:** 2.3%
- **Construction:** 2.3%

---
## Alternatives

### Alternatives to FieldRoutes, a ServiceTitan company

- [PestPac by WorkWave](https://www.g2.com/products/pestpac-by-workwave/reviews) — 4.1/5 stars (126 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (425 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (401 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4845 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews)

### Alternatives to GorillaDesk

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [PestPac by WorkWave](https://www.g2.com/products/pestpac-by-workwave/reviews) — 4.1/5 stars (126 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (401 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4845 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5294 reviews)

---
## Top Discussions

### FieldRoutes, a ServiceTitan company

- Title: [Intergate with QuickBooks](https://www.g2.com/discussions/13453-intergate-with-quickbooks) — 2 comments, 1 upvote
  > **Top comment:** "No it does not "
- Title: [What is the best way to incorporate a new service?](https://www.g2.com/discussions/13432-what-is-the-best-way-to-incorporate-a-new-service) — 2 comments, 1 upvote
  > **Top comment:** "Sometimes, I think it's best to set up a separate service subscription and then just sync that with another subscription through scheduling or billing or..."
- Title: [Route Optimization](https://www.g2.com/discussions/route-optimization) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! In fact, with PestRoutes, technicians can expect a 12% increase in efficiency—a fancy way of saying add 1-2 more stops a day per technician. "
- Title: [Data Transfer](https://www.g2.com/discussions/how-do-i-get-my-data-in-pestroutes) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "PestRoutes has on-boarded hundreds of customers, many of which transferred their data from another software provider. We offer the most robust data transfer..."
- Title: [Could we please bring back custom work?](https://www.g2.com/discussions/13448-could-we-please-bring-back-custom-work) — 1 comment, 1 upvote
  > **Top comment:** "Hi Michael, 

I'm Patrick, a research analyst with G2. That's a sensible request, but in order to make sure PestRoutes has seen it, I suggest contacting..."

### GorillaDesk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fieldroutes-a-servicetitan-company-vs-gorilladesk)