Compare Gorgias and Zowie 
At a Glance
Market Segments
Small-Business (80.9% of reviews)
Small-Business (47.1% of reviews)
Entry-Level Pricing
$10.00
Contact Us
Gorgias
Star Rating
(549)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansZowie
Star Rating
(73)4.7 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gorgias excels in providing a comprehensive customer service platform, allowing users to manage email, chat, and help desk activities seamlessly. One user highlighted the integration with Shopify, stating it enables them to handle orders directly within the Gorgias dashboard without any disruptions.
- Users say Zowie stands out for its fully automatic FAQ system, which significantly reduces the workload of customer support by efficiently handling repetitive queries. Reviewers appreciate how quickly it reacts to customer needs, enhancing overall satisfaction.
- According to verified reviews, Gorgias has a strong reputation for its quality of support, with users praising the responsiveness and helpfulness of the support team. One user mentioned the positive experience with team members, indicating that Gorgias actively listens to feedback and implements improvements.
- Reviewers mention that Zowie offers excellent ease of access and functionality, with everything being just a button click away. This user-friendly approach is particularly appreciated by those looking for a straightforward solution to connect with customers efficiently.
- G2 reviewers highlight that while both platforms have similar ease of use ratings, Gorgias provides a more robust feature set for small businesses, with 80.9% of reviews coming from this segment. Users value the centralized knowledge base that Gorgias offers, which enhances their ability to manage customer inquiries effectively.
- Users report that Gorgias has a slight edge in overall user satisfaction, reflected in its higher G2 Scores across various categories. This includes features like ticket response user experience, where Gorgias users noted a smoother process compared to Zowie, which faced some challenges in this area.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Zowie
AI Agent
Contact Us
AI Agent handles every customer interaction — from answering questions to completing complex processes — across chat, voice, and email. Customers simply say what they need, in any language, and Zowie makes it happen.
- Zowie X2
- Reasoning Engine
- Decision Engine
Free Trial
Gorgias
Free Trial is available
Zowie
Free Trial is available
Ratings
Meets Requirements
8.9
410
9.1
59
Ease of Use
9.1
415
9.1
58
Ease of Setup
8.8
225
8.8
45
Ease of Admin
9.2
209
8.7
42
Quality of Support
9.1
394
9.3
59
Has the product been a good partner in doing business?
9.4
204
9.5
43
Product Direction (% positive)
8.9
368
8.9
51
Features by Category
Ticket and Case Management
9.0
182
9.0
7
9.1
184
8.6
6
8.9
181
9.3
7
8.5
171
8.9
6
8.3
132
Not enough data
8.7
168
9.7
5
9.0
172
Not enough data
8.8
168
8.0
5
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
Not enough data
9.1
159
9.3
5
8.8
150
9.2
6
8.6
158
9.2
6
8.2
91
Not enough data
Platform
7.3
100
9.7
6
8.5
131
8.9
15
8.9
142
7.8
9
8.7
141
9.8
7
8.2
134
8.7
9
8.3
137
8.8
8
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.0
8
Not enough data
10.0
8
Not enough data
10.0
6
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.7
6
Not enough data
9.8
8
Not enough data
9.7
6
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.7
43
Not enough data
9.1
43
Not enough data
9.0
42
Not enough data
8.9
41
Not enough data
8.7
31
Platform
Not enough data
9.3
30
Not enough data
9.1
37
Not enough data
9.0
38
Not enough data
8.5
44
Not enough data
8.8
26
Not enough data
8.7
36
Not enough data
8.8
38
Generative AI
Not enough data
8.3
8
Not enough data
8.5
8
Conversational Platform
Not enough data
9.1
11
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
8.3
8
Support Automation
Not enough data
8.9
6
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
8.7
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Not enough data
Communication
8.9
169
9.3
15
8.6
182
9.0
15
8.5
124
Not enough data
8.6
122
8.9
6
8.6
96
Not enough data
Internal Use
8.5
131
8.9
15
8.9
152
9.4
17
8.7
113
9.3
9
8.7
135
9.3
16
8.8
143
9.2
15
8.7
165
8.8
13
Generative AI
8.3
5
8.3
7
Self-Service Experience
8.6
161
8.9
19
8.4
153
8.7
14
8.3
118
Feature Not Available
7.8
136
8.5
19
8.3
152
8.7
19
Self-Service Platform
8.5
148
8.1
18
8.4
171
8.8
23
7.9
141
8.3
23
8.8
173
9.6
20
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by 1.1)
176
8.3
5
8.8(won by 0.1)
167
8.7
9
9.0(won by 0.4)
149
8.6
6
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4
112
8.8(won by 0.4)
8
8.5(tied score)
144
8.5(tied score)
9
8.7
115
9.7(won by 1.0)
5
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.5
9
Not enough data
8.0
5
Not enough data
5.5
7
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.6
8
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
10
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.9
8
Not enough data
6.0
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Zowie are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversational Marketing, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zowie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.4%
Apparel & Fashion
15.2%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
6.9%
Other
34.5%
Retail
20.0%
Consumer Services
8.6%
Consumer Goods
8.6%
Apparel & Fashion
7.1%
Health, Wellness and Fitness
7.1%
Other
48.6%
Alternatives
Discussions
Is gorgias worth?
2 Comments
LL
Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike...Read more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Zowie has no discussions with answers
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