Compare Gorgias and Sprout Social 
At a Glance
Market Segments
Small-Business (80.9% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
$10.00
Starting at $79.00 1 user/per month (billed annually)
Gorgias
Star Rating
(549)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansSprout Social
Star Rating
(6,215)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $79.00 1 user/per month (billed annually)
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprout Social excels in its comprehensive social listening capabilities, allowing users to monitor messages, mentions, and keywords effectively. This feature helps users identify trends or potential crises before they escalate, making it a valuable tool for proactive social media management.
- Users say Gorgias stands out for its seamless integration with various tech stacks, which enhances its reliability across multiple communication channels. Reviewers appreciate the customization options and the addition of an AI chatbot, which collectively streamline support workflows and improve overall efficiency.
- According to verified reviews, Sprout Social is praised for its user-friendly setup process, with many users noting that they quickly grasped the platform's functionalities within just a few hours. This ease of onboarding is a significant advantage for teams looking to get started without extensive training.
- Reviewers mention that Gorgias offers superior automation features, such as macros and automation rules, which save users considerable time each week. This allows support teams to focus on higher-value customer interactions rather than getting bogged down in repetitive tasks.
- Users highlight that while Sprout Social has a higher overall satisfaction score, Gorgias boasts slightly better ratings in areas like ease of use and quality of support. This suggests that Gorgias may be more appealing for smaller businesses that prioritize straightforward functionality and responsive customer service.
- G2 reviewers indicate that Sprout Social's reporting capabilities are particularly beneficial for presenting data, with users finding the reports and graphs helpful for showcasing performance metrics. This feature is essential for teams that need to demonstrate the impact of their social media efforts to stakeholders.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Sprout Social
Essentials
Starting at $79.00
1 user/per month (billed annually)
Created for social media professionals focused on simplifying publishing workflows.
- Connect up to 5 social profiles
- Increase your visibility with optimal send times
- Track performance with profile and post-level reporting
Free Trial
Gorgias
Free Trial is available
Sprout Social
Free Trial is available
Ratings
Meets Requirements
8.9
410
8.5
5,292
Ease of Use
9.1
415
8.8
5,352
Ease of Setup
8.8
225
8.7
3,718
Ease of Admin
9.2
209
8.8
2,235
Quality of Support
9.1
394
8.6
4,728
Has the product been a good partner in doing business?
9.4
204
8.7
2,201
Product Direction (% positive)
8.9
368
8.9
5,207
Features by Category
Ticket and Case Management
9.0
182
Not enough data
9.1
184
Not enough data
8.9
181
Not enough data
8.5
171
Not enough data
8.3
132
Not enough data
8.7
168
Not enough data
9.0
172
Not enough data
8.8
168
Not enough data
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
Not enough data
9.1
159
Not enough data
8.8
150
Not enough data
8.6
158
Not enough data
8.2
91
Not enough data
Platform
7.3
100
Not enough data
8.5
131
Not enough data
8.9
142
Not enough data
8.7
141
Not enough data
8.2
134
Not enough data
8.3
137
Not enough data
Social Analytics
Not enough data
7.7(won by default)
2978
Not enough data
7.8(won by default)
3157
Not enough data
8.8(won by default)
3372
Not enough data
7.2(won by default)
2604
Not enough data
7.0(won by default)
2610
Not enough data
7.3(won by default)
2371
Not enough data
7.1(won by default)
2309
Reports & Dashboards
Not enough data
8.1(won by default)
3221
Not enough data
8.5(won by default)
3268
Not enough data
8.5(won by default)
3127
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
6.2(won by default)
894
Not enough data
6.2(won by default)
890
Not enough data
6.2(won by default)
880
Not enough data
6.2(won by default)
888
Not enough data
6.3(won by default)
890
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
Not enough data
8.9
3191
Not enough data
7.9
2926
Not enough data
8.2
3012
Not enough data
8.0
2895
Not enough data
8.3
3002
Not enough data
Feature Not Available
Social Management
Not enough data
8.6
4303
Not enough data
8.9
4325
Not enough data
8.1
3812
Not enough data
8.5
4190
Not enough data
Feature Not Available
Not enough data
7.9
2902
Not enough data
7.5
2491
Agentic AI - Social Media Management
Not enough data
6.2
1063
Not enough data
6.4
1054
Not enough data
6.5
1059
Not enough data
6.5
1045
Not enough data
6.4
1035
Not enough data
6.4
1036
Not enough data
6.5
1036
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Listening
Not enough data
8.5
1905
Not enough data
7.0
1436
Not enough data
8.0
1222
Not enough data
7.9
1197
Not enough data
7.7
1166
Not enough data
7.8
1193
Agentic AI - Social Media Listening Tools
Not enough data
6.4
388
Not enough data
6.4
388
Not enough data
6.4
388
Not enough data
6.4
388
Not enough data
6.4
387
Data Management & Analysis
Not enough data
7.5
1210
Not enough data
8.6
1968
Not enough data
8.1
1227
Not enough data
7.8
1127
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Not enough data
Communication
8.9
169
Not enough data
8.6
182
Not enough data
8.5
124
Not enough data
8.6
122
Not enough data
8.6
96
Not enough data
Internal Use
8.5
131
Not enough data
8.9
152
Not enough data
8.7
113
Not enough data
8.7
135
Not enough data
8.8
143
Not enough data
8.7
165
Not enough data
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
Not enough data
8.4
153
Not enough data
8.3
118
Not enough data
7.8
136
Not enough data
8.3
152
Not enough data
Self-Service Platform
8.5
148
Not enough data
8.4
171
Not enough data
7.9
141
Not enough data
8.8
173
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
13
7.1
864
7.8
13
6.9
849
Process
8.7
148
8.4
1466
9.1
177
7.9
1247
9.2
175
7.7
1008
Channels
9.4
176
Feature Not Available
8.8
167
8.9
1522
9.0
149
Feature Not Available
8.2
91
Feature Not Available
8.3
94
Feature Not Available
Insight
8.4
112
7.4
1127
8.5
144
8.4
1431
8.7
115
Feature Not Available
9.0
141
Feature Not Available
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.5
9
Not enough data
8.0
5
Not enough data
5.5
7
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.6
8
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
10
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.9
8
Not enough data
6.0
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Sprout Social are categorized as Social Customer Service
Unique Categories
Sprout Social is categorized as Social Media Suites, Social Media Listening Tools, Social Media Management, and Social Media Analytics
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprout Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.4%
Apparel & Fashion
15.2%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
6.9%
Other
34.5%
Marketing and Advertising
20.4%
Non-Profit Organization Management
6.2%
Higher Education
5.5%
Information Technology and Services
3.8%
Computer Software
3.2%
Other
60.9%
Alternatives
Discussions
Is gorgias worth?
2 Comments
LL
Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike...Read more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Is there a place of education for users?
7 Comments
BR
General education: https://sproutsocial.com/insights/webinars/ and overall intro webinar:...Read more
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