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Compare Gorgias and SAP Service Cloud 
Featured Products
At a Glance
Market Segments
Small-Business (81.4% of reviews)
Mid-Market (39.5% of reviews)
Entry-Level Pricing
$10.00
No pricing available
Gorgias
Star Rating
(540)4.6 out of 5
Market Segments
Small-Business (81.4% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansSAP Service Cloud
Star Rating
(239)4.4 out of 5
Market Segments
Mid-Market (39.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Service CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gorgias excels in ease of use, with many users praising its intuitive interface and seamless integration of various support channels. One user highlighted how Gorgias allows them to manage social messages, emails, and live chats all in a single dashboard, significantly improving their workflow.
- Users say that SAP Service Cloud provides a robust case management system that streamlines query resolution. Reviewers appreciate the automated workflows that help them respond to customer issues more quickly, making it a strong contender for businesses needing efficient ticket management.
- According to verified reviews, Gorgias has a notable advantage in setup and implementation, with users mentioning that the initial setup was very easy. This quick onboarding process allows teams to start using the platform effectively without extensive training.
- Reviewers mention that while SAP Service Cloud offers a comprehensive view of customer interactions, some users find it less user-friendly compared to Gorgias. The need to navigate through multiple features can sometimes slow down response times, which is a concern for teams focused on efficiency.
- G2 reviewers highlight Gorgias's strong performance in customer support quality, with users rating it highly for responsiveness and helpfulness. Many users feel that Gorgias acts as a true partner in their business, enhancing their customer service experience.
- Users report that SAP Service Cloud's integration of intelligent features directly into tickets is a significant advantage, especially for urgent issues. Reviewers appreciate having all necessary information readily available, which helps them address customer needs promptly and effectively.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
SAP Service Cloud
No pricing availableFree Trial
Gorgias
Free Trial is available
SAP Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.9
403
8.9
207
Ease of Use
9.2
408
8.7
215
Ease of Setup
8.8
218
8.2
133
Ease of Admin
9.2
206
8.3
70
Quality of Support
9.2
389
8.9
202
Has the product been a good partner in doing business?
9.3
201
8.8
68
Product Direction (% positive)
8.9
362
9.5
210
Features by Category
Ticket and Case Management
9.0
181
8.9
93
9.1
183
8.8
93
8.9
181
8.7
96
8.5
170
8.5
93
8.3
132
8.6
89
8.7
168
8.6
89
9.0
171
8.8
91
8.8
168
8.8
89
Generative AI
7.4
7
8.4
33
7.4
7
8.5
34
Agentic AI - Help Desk
7.5
6
8.8
22
6.9
6
8.7
22
7.5
6
8.9
22
Communication Channels
8.9
147
9.0
90
9.1
159
8.8
90
8.8
150
8.7
90
8.6
158
8.5
84
8.2
91
8.3
85
Platform
7.3
100
8.3
90
8.5
130
8.2
95
8.9
141
8.9
89
8.7
140
8.6
89
8.2
133
8.7
89
8.3
137
8.9
89
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.5
65
Not enough data
8.8
60
Not enough data
8.7
60
Not enough data
8.6
62
Support Automation
Not enough data
8.5
62
Not enough data
8.9
60
Not enough data
8.8
59
Not enough data
8.7
64
Generative AI
Not enough data
8.5
17
Not enough data
8.7
17
Customer Support
8.3
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
Automation
9.0
7
Not enough data
9.0
7
Not enough data
8.9
6
Not enough data
Artificial Intelligence
9.0
7
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Not enough data
Communication
8.9
169
Not enough data
8.6
182
Not enough data
8.5
124
Not enough data
8.6
122
Not enough data
8.6
96
Not enough data
Internal Use
8.5
130
8.2
95
8.9
152
Not enough data
8.7
113
Not enough data
8.7
135
Not enough data
8.8
143
Not enough data
8.7
165
Not enough data
Generative AI
8.3
5
8.6
26
Self-Service Experience
8.6
161
8.7
97
8.4
153
8.6
95
8.3
118
8.5
95
7.8
136
8.3
93
8.3
152
8.4
101
Self-Service Platform
8.5
148
8.6
98
8.4
171
8.7
100
7.9
141
8.4
97
8.8
173
8.4
98
Agentic AI - Customer Self-Service
Not enough data
8.3
10
Not enough data
9.0
10
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
9.2
10
Not enough data
8.5
10
Not enough data
8.8
10
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
9.3
16
9.0
5
9.4
16
Conversational AI - Conversational Commerce Platforms
6.9
6
Not enough data
8.3
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.3
5
Not enough data
9.0
5
Not enough data
6.9
6
Not enough data
6.7
7
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
6
Not enough data
6.4
6
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and SAP Service Cloud are categorized as Digital Customer Service Platforms, Conversational Support, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as Customer Service Automation, AI Sales Assistant, Conversational Marketing, Social Customer Service, Live Chat, AI Customer Support Agents, and Conversational Commerce Platforms
SAP Service Cloud has no unique categories
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.3%
Apparel & Fashion
14.8%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
7.0%
Other
35.0%
Information Technology and Services
23.8%
Computer Software
9.9%
Accounting
4.9%
Telecommunications
3.6%
Computer & Network Security
3.6%
Other
54.3%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
SAP Service Cloud has no discussions with answers
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