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Gorgias
Gorgias
(546)
4.6 out of 5
Gorgias
By Gorgias
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Podium
Podium
(2,066)
4.6 out of 5
Podium
By Podium
Get a quote
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At a Glance
Gorgias
Gorgias
Star Rating
(546)4.6 out of 5
Market Segments
Small-Business (81.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plans
Podium
Podium
Star Rating
(2,066)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Podium excels in providing a seamless customer communication experience, with users highlighting its ability to consolidate text messages, reviews, and customer interactions into one platform. This integration allows for quick responses and efficient management of customer feedback.
  • Users say that Gorgias stands out for its robust integrations with various tech stacks, making it a reliable choice for businesses looking to centralize their support workflows. Reviewers appreciate the platform's automation features, which help save time and allow teams to focus on more valuable customer interactions.
  • According to verified reviews, Podium's ease of use is a significant advantage, with many users praising its intuitive interface that simplifies customer engagement. The text messaging feature, in particular, is noted for enabling fast communication without the hassle of back-and-forth exchanges.
  • Reviewers mention that while Gorgias offers great customization options and a comprehensive helpdesk solution, some users feel that it may not be as straightforward as Podium for quick customer interactions. The centralized view of emails, chats, and social tickets is appreciated, but some users desire a more streamlined approach for immediate responses.
  • G2 reviewers highlight that Podium's recent updates and features have kept it relevant and effective for small businesses, with a strong focus on customer reviews and reputation management. Users find that the platform helps them maintain a positive image by efficiently handling client feedback.
  • Users report that Gorgias is a leader in the industry for its ease of use and comprehensive support capabilities, but some feel that it may not match Podium's effectiveness in direct customer communication. The AI chatbot feature is a notable addition, but users still value the simplicity of Podium's messaging tools for quick customer engagement.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Browse all 5 pricing plans
Podium
Core
Contact Us
Per Month
Browse all 3 pricing plans
Free Trial
Gorgias
Free Trial is available
Podium
No trial information available
Ratings
Meets Requirements
8.9
408
9.1
1,737
Ease of Use
9.1
413
9.3
1,756
Ease of Setup
8.8
223
9.1
1,087
Ease of Admin
9.2
208
9.3
888
Quality of Support
9.2
393
9.0
1,614
Has the product been a good partner in doing business?
9.4
203
9.2
906
Product Direction (% positive)
8.9
367
9.0
1,723
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.4
244
Not enough data
Ticket and Case Management
9.0
181
Not enough data
9.1
183
Not enough data
8.9
181
Not enough data
8.5
170
Not enough data
8.3
132
Not enough data
8.7
168
Not enough data
9.0
171
Not enough data
8.8
168
Not enough data
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
Not enough data
9.1
159
Not enough data
8.8
150
Not enough data
8.6
158
Not enough data
8.2
91
Not enough data
Platform
7.3
100
Not enough data
8.5
130
8.2
617
|
Verified
8.9
141
Not enough data
8.7
140
Not enough data
8.2
133
Not enough data
8.3
137
Not enough data
AI ChatbotsHide 32 FeaturesShow 32 Features
Not enough data
7.5
45
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
7.0
265
Messenger
Not enough data
8.3
158
Not enough data
7.6
207
Not enough data
9.1
222
Not enough data
Feature Not Available
Channels
Not enough data
7.9
212
Not enough data
8.6
221
Not enough data
9.3
237
Not enough data
Feature Not Available
Not enough data
8.0
195
Customers
Not enough data
8.2
153
Not enough data
8.4
155
Not enough data
8.5
222
Not enough data
8.3
222
Not enough data
8.5
222
Agentic AI - Conversational Marketing
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
AI Sales AssistantHide 20 FeaturesShow 20 Features
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automotive MarketingHide 16 FeaturesShow 16 Features
Not enough data
7.9
66
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
SMS MarketingHide 20 FeaturesShow 20 Features
Not enough data
7.7
272
Text Messaging
Not enough data
8.7
230
|
Verified
Not enough data
9.3
240
|
Verified
Not enough data
8.4
187
Not enough data
8.6
239
|
Verified
Not enough data
8.3
213
|
Verified
Not enough data
8.4
216
|
Verified
Not enough data
8.5
233
|
Verified
Not enough data
8.5
216
|
Verified
SMS Platform
Not enough data
8.5
223
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
Feature Not Available
Not enough data
7.6
201
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
206
|
Verified
Agentic AI - SMS Marketing
Not enough data
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.1
428
Channels
Not enough data
8.2
325
Not enough data
8.1
322
Not enough data
Feature Not Available
Design
Not enough data
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Generative AI
Not enough data
7.5
234
Not enough data
7.5
229
Shared InboxHide 12 FeaturesShow 12 Features
Not enough data
7.7
93
Productivity Tools
Not enough data
8.4
86
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
88
Not enough data
8.4
86
Not enough data
8.0
87
Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Shared Inbox
Not enough data
5.8
22
Not enough data
6.1
22
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
8.8
28
Responses
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
8.9
14
Automation - AI Agents
Not enough data
8.5
17
Not enough data
8.9
20
Not enough data
8.5
16
Not enough data
8.8
15
Not enough data
8.9
17
Platform
Not enough data
9.0
14
Not enough data
8.9
16
Not enough data
9.2
14
Autonomy - AI Agents
Not enough data
8.6
14
Not enough data
8.8
14
Not enough data
8.7
15
Not enough data
7.9
14
Generative AI
Not enough data
8.6
15
Not enough data
8.7
14
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
8.5
36
Responses
Not enough data
8.7
33
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.4
32
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Generative AI
Not enough data
8.1
32
Not enough data
8.1
31
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
8.3
344
Conversational Platform
Not enough data
8.6
295
Not enough data
8.4
253
Not enough data
8.3
166
Not enough data
8.5
181
Support Automation
Not enough data
8.5
258
Not enough data
8.3
166
Not enough data
8.7
168
Not enough data
8.1
174
Generative AI
Not enough data
7.5
153
Not enough data
7.5
155
Customer Service AutomationHide 9 FeaturesShow 9 Features
8.4
7
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.6
241
8.4
797
Generative AI
8.5
14
7.7
246
8.6
14
7.5
243
7.6
14
Feature Not Available
Communication
8.9
169
9.2
698
|
Verified
8.6
182
9.0
723
|
Verified
8.5
124
8.1
509
8.6
122
9.0
664
|
Verified
8.6
96
7.3
295
Internal Use
8.5
130
8.2
617
|
Verified
8.9
152
8.9
677
|
Verified
8.7
113
8.6
646
|
Verified
8.7
135
8.6
628
|
Verified
8.8
143
8.8
634
|
Verified
8.7
165
8.5
599
|
Verified
Customer Self-ServiceHide 17 FeaturesShow 17 Features
8.3
194
Not enough data
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
Not enough data
8.4
153
Not enough data
8.3
118
Not enough data
7.8
136
Not enough data
8.3
152
Not enough data
Self-Service Platform
8.5
148
Not enough data
8.4
171
Not enough data
7.9
141
Not enough data
8.8
173
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
8.6
186
Not enough data
Generative AI
7.7
13
Not enough data
7.8
13
Not enough data
Process
8.7
148
Not enough data
9.1
177
Not enough data
9.2
175
Not enough data
Channels
9.4
176
Not enough data
8.8
167
Not enough data
9.0
149
Not enough data
8.2
91
Not enough data
8.3
94
Not enough data
Insight
8.4
112
Not enough data
8.5
144
Not enough data
8.7
115
Not enough data
9.0
141
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
VoIP ProvidersHide 22 FeaturesShow 22 Features
Not enough data
6.6
42
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
7.7
14
Not enough data
Conversational AI - Conversational Commerce Platforms
6.4
7
Not enough data
8.0
5
Not enough data
5.8
6
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.5
7
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
10
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.9
8
Not enough data
6.0
8
Not enough data
Online Reputation ManagementHide 18 FeaturesShow 18 Features
Not enough data
7.4
758
Consumer Intelligence
Not enough data
9.1
631
|
Verified
Not enough data
8.4
518
Not enough data
8.5
559
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.4
524
|
Verified
Not enough data
8.9
649
|
Verified
Media Monitoring
Not enough data
8.5
518
Not enough data
7.3
199
Not enough data
8.3
511
In-House Management
Not enough data
8.6
503
Not enough data
8.6
503
|
Verified
Generative AI
Not enough data
7.5
138
Agentic AI - Online Reputation Management
Not enough data
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias
Gorgias
Podium
Podium
Gorgias and Podium are categorized as Conversational Support, Conversational Marketing, and Live Chat
Unique Categories
Gorgias
Podium
Reviews
Reviewers' Company Size
Gorgias
Gorgias
Small-Business(50 or fewer emp.)
81.0%
Mid-Market(51-1000 emp.)
18.1%
Enterprise(> 1000 emp.)
0.9%
Podium
Podium
Small-Business(50 or fewer emp.)
60.2%
Mid-Market(51-1000 emp.)
34.9%
Enterprise(> 1000 emp.)
4.8%
Reviewers' Industry
Gorgias
Gorgias
Retail
21.3%
Apparel & Fashion
15.1%
Consumer Goods
11.9%
Food & Beverages
10.2%
Consumer Services
7.0%
Other
34.7%
Podium
Podium
Automotive
19.8%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.2%
Alternatives
Gorgias
Gorgias Alternatives
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Tidio
Tidio
Add Tidio
Gladly
Gladly
Add Gladly
Podium
Podium Alternatives
Birdeye
Birdeye
Add Birdeye
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Plivo
Plivo
Add Plivo
Swell
Swell
Add Swell
Discussions
Gorgias
Gorgias Discussions
What is gorgias software?
2 Comments
Peter C.
PC
It is a customer service ticketing softwareRead more
Is gorgias a CRM tool?
2 Comments
Molly G.
MG
YesRead more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
See all discussions
Podium
Podium Discussions
How can I make people interact with the chat feature better?
3 Comments
Jeff J.
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
Jeffrey P.
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
See all discussions
Ask Gorgias a QuestionContact Gorgias
Ask Podium a QuestionContact Podium

Spotlight Categories

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Gorgias
Gorgias
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Podium
Podium
Get a quote
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