# Gorgias vs LiveChat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveChat excels in providing a seamless user experience, with many praising its intuitive interface and robust features like canned responses and engagement tools that enhance support efficiency. Users appreciate how these features help turn customer support into a revenue-driving function.
- **Users say** Gorgias stands out for its exceptional integrations with various tech stacks, making it a reliable choice for businesses that rely on multiple communication channels. Reviewers highlight the platform's ability to centralize email, chat, and social tickets, which streamlines support workflows significantly.
- **According to verified reviews** , LiveChat's implementation process is often described as quick and straightforward, with users noting the helpful onboarding wizard that eases the setup experience. This contrasts with Gorgias, where some users have mentioned challenges in configuration, despite its overall ease of use.
- **Reviewers mention** that Gorgias offers strong automation capabilities, including rules and macros that save time and allow support teams to focus on higher-value tasks. However, some users feel that LiveChat's balance of automation and human interaction provides a more personalized customer experience.
- **Users highlight** that LiveChat's analytics and reporting features are particularly robust, enabling businesses to track and convert leads effectively. This is complemented by positive feedback on its quality of support, which many users find responsive and helpful.
- **G2 reviewers note** that while both platforms have strong customer support, Gorgias receives slightly higher marks for its overall quality of support and product direction. Users appreciate the AI chatbot feature in Gorgias, which adds a modern touch to their support capabilities, although some feel that LiveChat's features are more comprehensive for their specific needs.



| | Gorgias | LiveChat | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 560 | 806 | 
| **Largest Market Segment** | Small-Business (80.9% of reviews) | Small-Business (44.7% of reviews) | 
| **Entry Level Price** | $10.00 | $19.00 100 Visitors Per Month | 

---
## Top Pros & Cons

### Gorgias

Pros:
- Ease of Use (28 reviews)
- Integrations (24 reviews)

Cons:
- Learning Curve (8 reviews)
- Expensive (7 reviews)

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

---
## Ratings Comparison
| Rating | Gorgias | LiveChat | 
|---|---|---|
  | **Meets Requirements** | 8.9 (418 reviews) | 9.1 (704 reviews) | 
  | **Ease of Use** | 9.1 (424 reviews) | 9.3 (703 reviews) | 
  | **Ease of Setup** | 8.8 (234 reviews) | 9.0 (283 reviews) | 
  | **Ease of Admin** | 9.2 (209 reviews) | 9.1 (274 reviews) | 
  | **Quality of Support** | 9.1 (402 reviews) | 9.1 (652 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (204 reviews) | 9.1 (266 reviews) | 
  | **Product Direction (% positive)** | 8.9 (375 reviews) | 8.3 (696 reviews) | 

---
## Pricing

### Gorgias

#### Entry-Level Pricing

Plan: Starter

Price: $10.00

Description: Includes 50 tickets/mo, +$0.40 for each extra ticket

Key Features:
- Unlimited users
- Facebook & Instagram integrations
-   Live chat & chat campaigns 

[Browse all 5 editions](https://www.g2.com/products/gorgias/pricing)

#### Free Trial

Yes

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.4/10 | 249 |
| **LiveChat** | 8.8/10 | 439 |

#### Ticket and Case Management

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (184 reviews) | 9.2 (248 reviews) | 
| **Ticket response user experience** | 9.1 (185 reviews) | 9.1 (245 reviews) | 
| **Workflow** | 8.9 (183 reviews) | 9.0 (239 reviews) | 
| **Response Automation** | 8.6 (173 reviews) | 9.2 (253 reviews) | 
| **SLA Management** | 8.3 (133 reviews) | 8.5 (156 reviews) | 
| **Attachments/Screencasts** | 8.7 (168 reviews) | 9.0 (231 reviews) | 
| **Ticket Collaboration** | 9.0 (172 reviews) | 9.1 (230 reviews) | 
| **Customer and Contacts Database** | 8.8 (171 reviews) | 8.9 (142 reviews) ✓ Verified | 

#### Generative AI

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **AI Text Generation** | 7.4 (7 reviews) | 6.4 (6 reviews) | 
| **AI Text Summarization** | 7.4 (7 reviews) | 7.2 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (6 reviews) | Not enough data | 

#### Communication Channels

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Customer Portal** | 9.0 (148 reviews) | 9.2 (220 reviews) ✓ Verified | 
| **Email to Case** | 9.1 (159 reviews) | 9.3 (232 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.8 (152 reviews) | 9.4 (269 reviews) ✓ Verified | 
| **Social Integration** | 8.6 (159 reviews) | 8.9 (222 reviews) ✓ Verified | 
| **Voice** | 8.2 (93 reviews) | 8.5 (108 reviews) | 

#### Platform

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Mobile User Support** | 7.3 (102 reviews) | 9.1 (82 reviews) ✓ Verified | 
| **Customization ** | 8.5 (134 reviews) | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.9 (145 reviews) | 9.2 (88 reviews) ✓ Verified | 
| **Integration** | 8.7 (143 reviews) | 8.9 (73 reviews) ✓ Verified | 
| **Reporting** | 8.2 (136 reviews) | 9.0 (213 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (139 reviews) | 9.1 (217 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Messenger

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Lead Facilitation

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational Platform

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.4/10 | 7 |
| **LiveChat** | N/A | N/A |

#### Customer Support

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Text** | 8.0 (5 reviews) | Not enough data | 
| **Speech** | 7.3 (5 reviews) | Not enough data | 
| **Knowledge Base** | 8.7 (5 reviews) | Not enough data | 

#### Automation

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Ticket Resolution** | 8.9 (6 reviews) | Not enough data | 
| **Customization** | 8.9 (6 reviews) | Not enough data | 
| **Intelligent Routing** | 8.7 (5 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Learning** | 8.9 (6 reviews) | Not enough data | 
| **Language** | 8.7 (5 reviews) | Not enough data | 
| **Conversational AI** | 7.3 (5 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.6/10 | 246 |
| **LiveChat** | 8.5/10 | 400 |

#### Generative AI

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **AI Text Generation** | 8.5 (14 reviews) | 7.4 (9 reviews) | 
| **AI Text Summarization** | 8.6 (14 reviews) | 7.5 (8 reviews) | 
| **AI Text-to-Speech** | 7.6 (14 reviews) | Feature Not Available | 

#### Communication

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Pop-up Chat** | 8.9 (170 reviews) | 9.2 (329 reviews) ✓ Verified | 
| **Notifications** | 8.6 (182 reviews) | 8.9 (327 reviews) ✓ Verified | 
| **Targeted Emails** | 8.5 (124 reviews) | 8.4 (221 reviews) | 
| **In-App Messaging** | 8.6 (122 reviews) | 8.8 (269 reviews) ✓ Verified | 
| **Co-Browsing** | 8.6 (96 reviews) | 8.3 (30 reviews) | 

####  Internal Use

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Customization ** | 8.5 (134 reviews) | 8.4 (281 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.9 (152 reviews) | 8.8 (303 reviews) ✓ Verified | 
| **Lead Development** | 8.7 (113 reviews) | 8.6 (254 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (136 reviews) | 8.6 (259 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (143 reviews) | 8.6 (244 reviews) ✓ Verified | 
| **Customer Profiles** | 8.7 (165 reviews) | 8.4 (249 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.3/10 | 195 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **AI Text Summarization** | 8.3 (5 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Knowledge Base** | 8.6 (161 reviews) | Not enough data | 
| **Searchable Articles** | 8.4 (153 reviews) | Not enough data | 
| **Community Forums** | 8.3 (118 reviews) | Feature Not Available | 
| **Mobile Optimization** | 7.8 (136 reviews) | Not enough data | 
| **Personalization** | 8.3 (152 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Branding** | 8.5 (148 reviews) | Not enough data | 
| **Automation** | 8.4 (171 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.9 (141 reviews) | Not enough data | 
| **Integrations** | 8.8 (173 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.6/10 | 187 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **AI Text Generation** | 7.7 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (13 reviews) | Not enough data | 

#### Process

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Mentions** | 8.7 (148 reviews) | Not enough data | 
| **Tickets** | 9.1 (178 reviews) | Not enough data | 
| **Macros** | 9.3 (176 reviews) | Not enough data | 

#### Channels

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Email** | 9.4 (177 reviews) | Not enough data | 
| **Social** | 8.8 (168 reviews) | Not enough data | 
| **Live Chat** | 9.0 (149 reviews) | Not enough data | 
| **Phone** | 8.2 (91 reviews) | Not enough data | 
| **Text** | 8.3 (94 reviews) | Not enough data | 

#### Insight

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Surveys** | 8.4 (112 reviews) | Not enough data | 
| **Reporting** | 8.5 (144 reviews) | Not enough data | 
| **Visitor Activity** | 8.7 (115 reviews) | Not enough data | 
| **Help Desk** | 9.0 (141 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.0/10 | 24 |
| **LiveChat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **AI chatbots** | 7.1 (11 reviews) | Not enough data | 
| **Messaging and Notifications** | 8.3 (6 reviews) | Not enough data | 
| **AI agents ** | 6.7 (11 reviews) | Not enough data | 
| **Voice assistants** | 5.8 (6 reviews) | Not enough data | 
| **Communication apps** | 6.4 (6 reviews) | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Ecommerce stores** | 9.7 (11 reviews) | Not enough data | 
| **Sales channels** | 9.3 (7 reviews) | Not enough data | 
| **Payment Platform** | 6.3 (5 reviews) | Not enough data | 
| **Internal tools** | 8.1 (12 reviews) | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Conversational analytics** | 7.0 (10 reviews) | Not enough data | 
| **Advance reporting** | 6.8 (10 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gorgias | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

**Unique to Gorgias (4):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to LiveChat (1):** [Chatbots Software](https://www.g2.com/categories/chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Gorgias | LiveChat | 
|---|---|---|
| **Small-Business** | 80.9% | 44.7% | 
| **Mid-Market** | 18.2% | 37.5% | 
| **Enterprise** | 0.9% | 17.9% | 

### By Industry

#### Gorgias

- **Retail:** 21.4%
- **Apparel & Fashion:** 14.9%
- **Consumer Goods:** 11.6%
- **Food & Beverages:** 10.0%
- **Consumer Services:** 6.8%
- **Health, Wellness and Fitness:** 5.9%
- **Cosmetics:** 5.4%
- **Sporting Goods:** 2.8%
- **Luxury Goods & Jewelry:** 2.6%
- **Food Production:** 2.0%
- **Other:** 16.6%

#### LiveChat

- **Computer Software:** 8.9%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to Gorgias

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
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### Alternatives to LiveChat

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- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
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- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (255 reviews)

---
## Top Discussions

### Gorgias

- Title: [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) — 2 comments
  > **Top comment:** "Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike..."
- Title: [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) — 2 comments
  > **Top comment:** "My understanding is Gorgias can integrate with most apps as an HTTP  connection (webhook)  as long as there is an API  capability. They also have a list of..."
- Title: [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) — 2 comments
  > **Top comment:** "It is a customer service ticketing software"
- Title: [What is the next big feature that we can expect from this great platform?](https://www.g2.com/discussions/what-is-the-next-big-feature-that-we-can-expect-from-this-great-platform) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gorgias-vs-livechat)