Compare Gorgias and LiveChat 
At a Glance
Market Segments
Small-Business (80.9% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
$10.00
$19.00 100 Visitors Per Month
Gorgias
Star Rating
(549)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansLiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in providing a seamless user experience, with many praising its intuitive interface and robust features like canned responses and engagement tools that enhance support efficiency. Users appreciate how these features help turn customer support into a revenue-driving function.
- Users say Gorgias stands out for its exceptional integrations with various tech stacks, making it a reliable choice for businesses that rely on multiple communication channels. Reviewers highlight the platform's ability to centralize email, chat, and social tickets, which streamlines support workflows significantly.
- According to verified reviews, LiveChat's implementation process is often described as quick and straightforward, with users noting the helpful onboarding wizard that eases the setup experience. This contrasts with Gorgias, where some users have mentioned challenges in configuration, despite its overall ease of use.
- Reviewers mention that Gorgias offers strong automation capabilities, including rules and macros that save time and allow support teams to focus on higher-value tasks. However, some users feel that LiveChat's balance of automation and human interaction provides a more personalized customer experience.
- Users highlight that LiveChat's analytics and reporting features are particularly robust, enabling businesses to track and convert leads effectively. This is complemented by positive feedback on its quality of support, which many users find responsive and helpful.
- G2 reviewers note that while both platforms have strong customer support, Gorgias receives slightly higher marks for its overall quality of support and product direction. Users appreciate the AI chatbot feature in Gorgias, which adds a modern touch to their support capabilities, although some feel that LiveChat's features are more comprehensive for their specific needs.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Gorgias
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.9
410
9.1
701
Ease of Use
9.1
415
9.3
700
Ease of Setup
8.8
225
9.0
280
Ease of Admin
9.2
209
9.1
271
Quality of Support
9.1
394
9.1
649
Has the product been a good partner in doing business?
9.4
204
9.1
263
Product Direction (% positive)
8.9
368
8.3
694
Features by Category
Ticket and Case Management
9.0
182
9.2
248
9.1
184
9.1
245
8.9
181
9.0
238
8.5
171
9.2
253
8.3
132
8.5
156
8.7
168
9.0
231
9.0
172
9.1
230
8.8
168
8.9
142
|
Verified
Generative AI
7.4
7
6.4
6
7.4
7
7.2
6
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
9.2
220
|
Verified
9.1
159
9.3
232
|
Verified
8.8
150
9.4
268
|
Verified
8.6
158
8.9
222
|
Verified
8.2
91
8.5
108
Platform
7.3
100
9.1
82
|
Verified
8.5
131
8.4
281
|
Verified
8.9
142
9.2
88
|
Verified
8.7
141
8.9
73
|
Verified
8.2
134
9.0
213
|
Verified
8.3
137
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
7.4
9
8.6
14
7.5
8
7.6
14
Feature Not Available
Communication
8.9
169
9.2
327
|
Verified
8.6
182
8.9
326
|
Verified
8.5
124
8.4
221
8.6
122
8.8
269
|
Verified
8.6
96
8.3
30
Internal Use
8.5
131
8.4
281
|
Verified
8.9
152
8.8
303
|
Verified
8.7
113
8.6
253
|
Verified
8.7
135
8.6
258
|
Verified
8.8
143
8.6
244
|
Verified
8.7
165
8.4
249
|
Verified
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
Not enough data
8.4
153
Not enough data
8.3
118
Feature Not Available
7.8
136
Not enough data
8.3
152
Not enough data
Self-Service Platform
8.5
148
Not enough data
8.4
171
Not enough data
7.9
141
Not enough data
8.8
173
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.5
9
Not enough data
8.0
5
Not enough data
5.5
7
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.6
8
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
10
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.9
8
Not enough data
6.0
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and LiveChat are categorized as Customer Service Automation, Conversational Support, Conversational Marketing, Live Chat, Help Desk, Customer Self-Service, and Conversational Commerce Platforms
Unique Categories
Gorgias is categorized as Digital Customer Service Platforms, AI Sales Assistant, Social Customer Service, and AI Customer Support Agents
LiveChat is categorized as Chatbots
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.4%
Apparel & Fashion
15.2%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
6.9%
Other
34.5%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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