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Compare Gorgias and LiveAgent 
Featured Products
At a Glance
Market Segments
Small-Business (81.5% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
$10.00
Starting at $15.00 1 agent / Per Month
Gorgias
Star Rating
(539)4.6 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansLiveAgent
Star Rating
(1,530)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both LiveAgent and Gorgias excel in providing a unified platform for customer communication, but LiveAgent stands out with its ability to integrate various channels like emails, calls, and social media into one easy-to-use system, enhancing the overall customer service experience.
- Users say that Gorgias offers a more intuitive setup process, making it easier for teams to get started quickly. Reviewers appreciate the platform's automations and integrations, which streamline workflows and reduce the need to switch between different tools.
- According to verified reviews, LiveAgent receives high praise for its robust ticket management features, with users highlighting the effectiveness of automated triggers that initiate conversations with website visitors, thereby improving engagement and support.
- Reviewers mention that while Gorgias is highly regarded for its organization and efficiency in managing tickets, some users feel that LiveAgent's customer support quality is slightly superior, with a focus on providing a more personalized experience.
- Users report that LiveAgent's comprehensive reporting and analytics tools help teams track performance effectively, while Gorgias users appreciate the platform's ability to keep everything organized in a single dashboard, making it easier to manage customer interactions.
- G2 reviewers highlight that both platforms cater well to small businesses, but Gorgias has a higher percentage of reviews from this segment, indicating a strong alignment with the needs of smaller teams looking for efficient customer service solutions.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Gorgias
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.9
402
8.9
1,293
Ease of Use
9.2
407
8.9
1,298
Ease of Setup
8.8
217
8.7
861
Ease of Admin
9.2
206
8.9
845
Quality of Support
9.2
388
9.1
1,232
Has the product been a good partner in doing business?
9.3
201
9.1
821
Product Direction (% positive)
8.9
361
8.9
1,257
Features by Category
Ticket and Case Management
9.0
181
9.0
777
|
Verified
9.1
183
9.0
775
|
Verified
8.9
181
8.7
756
|
Verified
8.5
170
8.8
712
|
Verified
8.3
132
8.6
573
|
Verified
8.7
168
8.7
701
|
Verified
9.0
171
8.9
715
|
Verified
8.8
168
8.6
442
|
Verified
Generative AI
7.4
7
8.2
30
7.4
7
8.1
30
Agentic AI - Help Desk
7.5
6
9.3
7
6.9
6
9.3
7
7.5
6
9.3
7
Communication Channels
8.9
147
8.7
652
|
Verified
9.1
159
9.0
715
|
Verified
8.8
150
9.1
694
|
Verified
8.6
158
8.6
537
|
Verified
8.2
91
8.7
379
|
Verified
Platform
7.3
100
7.9
413
|
Verified
8.5
130
8.4
664
|
Verified
8.9
141
8.7
526
|
Verified
8.7
140
8.6
377
|
Verified
8.2
133
8.5
647
|
Verified
8.3
137
8.8
694
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
8.6
22
8.6
14
8.0
23
7.6
14
7.7
22
Communication
8.9
169
9.3
485
|
Verified
8.6
182
9.0
489
|
Verified
8.5
124
8.9
376
|
Verified
8.6
122
9.0
374
|
Verified
8.6
96
8.8
61
Internal Use
8.5
130
8.4
664
|
Verified
8.9
152
9.1
422
|
Verified
8.7
113
8.5
55
8.7
135
8.9
403
|
Verified
8.8
143
9.1
384
|
Verified
8.7
165
8.9
382
|
Verified
Generative AI
8.3
5
7.8
17
Self-Service Experience
8.6
161
9.1
322
8.4
153
8.9
305
8.3
118
8.9
273
7.8
136
8.1
41
8.3
152
8.3
45
Self-Service Platform
8.5
148
8.6
45
8.4
171
8.3
46
7.9
141
7.4
41
8.8
173
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
13
7.9(won by 0.2)
13
7.8
13
7.9(won by 0.1)
13
Process
8.7
148
9.0(won by 0.3)
56
9.1
177
9.3(won by 0.2)
252
9.2(won by 0.1)
175
9.1
196
Channels
9.4(won by 0.1)
176
9.3
248
8.8
167
9.0(won by 0.2)
232
9.0
149
9.3(won by 0.3)
249
8.2
91
9.1(won by 0.9)
186
8.3(won by default)
94
Feature Not Available
Insight
8.4
112
9.0(won by 0.6)
174
8.5
144
9.0(won by 0.5)
222
8.7
115
9.2(won by 0.5)
220
9.0
141
9.3(won by 0.3)
225
Generative AI
9.0
5
8.0
14
9.0
5
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
6.3
5
Not enough data
8.0
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
6.1
6
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.7
5
Not enough data
5.7
5
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and LiveAgent are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Gorgias is categorized as Customer Service Automation, Conversational Support, AI Sales Assistant, Conversational Marketing, and Conversational Commerce Platforms
LiveAgent is categorized as Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Call Center Infrastructure (CCI), Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.3%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
7.0%
Other
34.9%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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