Compare Gorgias and Kayako

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Gorgias
Gorgias
(558)
4.6 out of 5
Gorgias
By Gorgias
Kayako
Kayako
(225)
4.0 out of 5
Kayako
By Kayako
At a Glance
Gorgias
Gorgias
Star Rating
(558)4.6 out of 5
Market Segments
Small-Business (80.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plans
Kayako
Kayako
Star Rating
(225)4.0 out of 5
Market Segments
Small-Business (55.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Gorgias excels in providing a comprehensive customer service platform, allowing users to manage email, chat, and help desk activities seamlessly in one place. This centralized approach is particularly appreciated for its efficiency, as highlighted by users who value the integrated knowledge base.
  • Users say that Kayako's SingleView™ Customer History feature significantly enhances the support experience by allowing agents to access a customer's full journey and interaction history in one view. This capability helps in delivering personalized support without requiring customers to repeat themselves, which is a notable advantage for businesses focused on customer satisfaction.
  • Reviewers mention that Gorgias offers superior ease of use, with many users praising its intuitive interface and quick setup process. This user-friendly design is a key factor for teams looking to minimize training time and maximize productivity right from the start.
  • According to verified reviews, Kayako's AI-powered ticket automation is a standout feature, with users noting that it provides contextual suggestions that help agents respond to tickets more efficiently. This self-learning capability has reportedly saved teams significant time in managing customer inquiries.
  • G2 reviewers highlight that Gorgias has a strong support team that actively listens to user feedback and implements improvements. Users managing multiple accounts have found it easy to navigate and utilize the platform, which speaks to Gorgias' commitment to customer experience and adaptability.
  • Users report that while Kayako has some strong features, it faces challenges in overall market presence and user satisfaction compared to Gorgias. The lower G2 scores and fewer recent reviews suggest that Kayako may not be keeping pace with evolving user needs as effectively as Gorgias.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Browse all 5 pricing plans
Kayako
Inbox
$15
/agent/month
Browse all 3 pricing plans
Free Trial
Gorgias
Free Trial is available
Kayako
Free Trial is available
Ratings
Meets Requirements
8.9
416
8.1
203
Ease of Use
9.1
422
8.4
202
Ease of Setup
8.8
232
8.0
135
Ease of Admin
9.2
209
8.0
132
Quality of Support
9.2
400
8.0
189
Has the product been a good partner in doing business?
9.4
204
8.3
131
Product Direction (% positive)
8.9
374
7.1
200
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.4
248
8.1
170
Ticket and Case Management
9.0
183
8.7
155
|
Verified
9.1
184
8.5
156
|
Verified
8.9
182
8.1
148
|
Verified
8.6
172
8.3
143
|
Verified
8.3
132
8.0
129
|
Verified
8.7
168
7.6
146
|
Verified
9.0
172
8.5
147
|
Verified
8.8
170
7.8
56
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
9.0
148
8.4
131
|
Verified
9.1
159
8.7
143
|
Verified
8.8
151
8.3
105
|
Verified
8.6
158
7.3
57
|
Verified
8.2
92
Feature Not Available
Platform
7.3
102
7.7
83
|
Verified
8.5
134
7.9
115
|
Verified
8.9
144
8.2
102
|
Verified
8.7
142
7.9
65
|
Verified
8.2
135
7.4
132
|
Verified
8.3
138
7.7
128
|
Verified
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Sales AssistantHide 20 FeaturesShow 20 Features
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Shared InboxHide 12 FeaturesShow 12 Features
Not enough data
8.2
14
Productivity Tools
Not enough data
8.2
13
Not enough data
8.7
13
Not enough data
8.3
13
Not enough data
7.6
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
13
Analytics
Not enough data
8.2
13
Not enough data
7.9
13
Not enough data
Feature Not Available
Agentic AI - Shared Inbox
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
8.4
7
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.6
245
8.5
139
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Not enough data
Communication
8.9
170
8.5
40
|
Verified
8.6
182
8.8
39
|
Verified
8.5
124
8.1
34
|
Verified
8.6
122
8.8
29
|
Verified
8.6
96
Not enough data
Internal Use
8.5
134
7.9
115
|
Verified
8.9
152
8.7
37
|
Verified
8.7
113
8.1
31
|
Verified
8.7
135
8.7
41
|
Verified
8.8
143
8.6
37
|
Verified
8.7
165
8.5
39
|
Verified
Customer Self-ServiceHide 17 FeaturesShow 17 Features
8.3
195
7.8
58
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
8.6
48
8.4
153
8.7
49
8.3
118
8.5
39
7.8
136
7.1
8
8.3
152
6.9
8
Self-Service Platform
8.5
148
6.9
8
8.4
171
7.5
8
7.9
141
8.5
8
8.8
173
7.3
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
8.6
186
Not enough data
Generative AI
7.7
13
Not enough data
7.8
13
Not enough data
Process
8.7
148
Not enough data
9.1
177
Not enough data
9.2
175
Not enough data
Channels
9.4
176
Not enough data
8.8
167
Not enough data
9.0
149
Not enough data
8.2
91
Not enough data
8.3
94
Not enough data
Insight
8.4
112
Not enough data
8.5
144
Not enough data
8.7
115
Not enough data
9.0
141
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
8.0
23
Not enough data
Conversational AI - Conversational Commerce Platforms
6.8
10
Not enough data
8.3
6
Not enough data
6.3
10
Not enough data
5.8
6
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.7
10
Not enough data
9.3
7
Not enough data
6.3
5
Not enough data
7.9
11
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.0
10
Not enough data
6.8
10
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias
Gorgias
Kayako
Kayako
Gorgias and Kayako are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias
Kayako
Kayako is categorized as Shared Inbox
Reviews
Reviewers' Company Size
Gorgias
Gorgias
Small-Business(50 or fewer emp.)
80.8%
Mid-Market(51-1000 emp.)
18.3%
Enterprise(> 1000 emp.)
0.9%
Kayako
Kayako
Small-Business(50 or fewer emp.)
55.1%
Mid-Market(51-1000 emp.)
35.2%
Enterprise(> 1000 emp.)
9.7%
Reviewers' Industry
Gorgias
Gorgias
Retail
21.5%
Apparel & Fashion
15.0%
Consumer Goods
11.7%
Food & Beverages
10.0%
Consumer Services
6.9%
Other
35.0%
Kayako
Kayako
Information Technology and Services
26.4%
Computer Software
15.0%
Telecommunications
5.9%
Internet
4.5%
Marketing and Advertising
4.1%
Other
44.1%
Alternatives
Gorgias
Gorgias Alternatives
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Fin
Fin
Add Fin
Tidio
Tidio
Add Tidio
Gladly
Gladly
Add Gladly
Kayako
Kayako Alternatives
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Freshdesk
Freshdesk
Add Freshdesk
Help Scout
Help Scout
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TeamSupport
TeamSupport
Add TeamSupport
Discussions
Gorgias
Gorgias Discussions
Is gorgias worth?
2 Comments
LL
Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike...Read more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Is gorgias a CRM tool?
2 Comments
Molly G.
MG
YesRead more
See all discussions
Kayako
Kayako Discussions
Does Kayako offer an API?
2 Comments
Official Response from Kayako
Yes. Visit us at https://developer.kayako.com/ for more information.Read more
What integrations does Kayako support?
2 Comments
Official Response from Kayako
Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+...Read more
had any one used reporting with kayako
2 Comments
Yehuda K.
YK
We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages...Read more
See all discussions
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Gorgias
Gorgias
Kayako
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