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Compare Gorgias and Kayako 
Featured Products
At a Glance
Market Segments
Small-Business (81.1% of reviews)
Small-Business (55.9% of reviews)
Entry-Level Pricing
$10.00
$15/agent/month
Gorgias
Star Rating
(545)4.6 out of 5
Market Segments
Small-Business (81.1% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansKayako
Star Rating
(222)4.0 out of 5
Market Segments
Small-Business (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansGorgias vs Kayako
When assessing the two solutions, reviewers found Gorgias easier to use, set up, and administer. Reviewers also preferred doing business with Gorgias overall.
- Reviewers felt that Gorgias meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that Gorgias is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gorgias over Kayako.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Free Trial
Gorgias
Free Trial is available
Kayako
Free Trial is available
Ratings
Meets Requirements
8.9
407
8.1
201
Ease of Use
9.2
412
8.4
199
Ease of Setup
8.8
222
8.0
132
Ease of Admin
9.2
207
8.0
131
Quality of Support
9.2
392
8.1
187
Has the product been a good partner in doing business?
9.3
202
8.3
130
Product Direction (% positive)
8.9
366
7.1
198
Features by Category
Ticket and Case Management
9.0
181
8.7
155
|
Verified
9.1
183
8.5
154
|
Verified
8.9
181
8.1
148
|
Verified
8.5
170
8.3
140
|
Verified
8.3
132
8.0
129
|
Verified
8.7
168
7.6
145
|
Verified
9.0
171
8.5
147
|
Verified
8.8
168
7.8
55
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
8.4
131
|
Verified
9.1
159
8.7
142
|
Verified
8.8
150
8.3
104
|
Verified
8.6
158
7.4
56
|
Verified
8.2
91
Feature Not Available
Platform
7.3
100
7.7
83
|
Verified
8.5
130
7.9
115
|
Verified
8.9
141
8.2
102
|
Verified
8.7
140
7.9
65
|
Verified
8.2
133
7.4
131
|
Verified
8.3
137
7.7
128
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Not enough data
Communication
8.9
169
8.5
40
|
Verified
8.6
182
8.8
39
|
Verified
8.5
124
8.1
34
|
Verified
8.6
122
8.8
29
|
Verified
8.6
96
Not enough data
Internal Use
8.5
130
7.9
115
|
Verified
8.9
152
8.7
37
|
Verified
8.7
113
8.1
31
|
Verified
8.7
135
8.7
41
|
Verified
8.8
143
8.6
37
|
Verified
8.7
165
8.5
39
|
Verified
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
8.6
48
8.4
153
8.7
49
8.3
118
8.5
39
7.8
136
7.1
8
8.3
152
6.9
8
Self-Service Platform
8.5
148
6.9
8
8.4
171
7.5
8
7.9
141
8.5
8
8.8
173
7.3
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.4
7
Not enough data
8.0
5
Not enough data
5.8
6
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.4
6
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.4
9
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.9
7
Not enough data
6.0
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Kayako are categorized as Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.3%
Apparel & Fashion
15.1%
Consumer Goods
11.7%
Food & Beverages
10.2%
Consumer Services
7.0%
Other
34.7%
Information Technology and Services
25.8%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.7%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
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