# Gorgias vs HubSpot Sales Hub Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Sales Hub excels in providing a comprehensive sales management experience, with features that allow users to manage leads, deals, emails, and follow-ups all in one place. The automation tools are particularly praised for saving time on repetitive tasks, making daily operations smoother.
- **Users say** Gorgias stands out for its user-friendly interface and quick setup process. Many appreciate the convenience of having customer support consolidated in a single dashboard, which simplifies their workflow and enhances efficiency in handling customer inquiries.
- **Reviewers mention** that while HubSpot Sales Hub offers a detailed and organized platform, some users find it challenging to customize their workflows fully. However, features like customizable folders for business templates help mitigate this issue, allowing for better organization.
- **According to verified reviews** , Gorgias shines in its customer support, with users highlighting the availability of dedicated account representatives who assist with any concerns. This level of support is seen as a significant advantage, especially for businesses that require quick resolutions.
- **Users report** that HubSpot Sales Hub's integration with AI tools, such as Claude, enhances the user experience by enabling easy access to information about prospects and deal stages through simple conversations. This feature is particularly beneficial for sales teams looking to streamline their processes.
- **Reviewers note** that while both platforms have strong user satisfaction ratings, Gorgias has a slight edge in ease of use and support quality. Users appreciate the platform's ability to address most customer service needs effectively, making it a reliable choice for businesses focused on customer engagement.



| | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 563 | 13,873 | 
| **Largest Market Segment** | Small-Business (80.8% of reviews) | Small-Business (60.9% of reviews) | 
| **Entry Level Price** | $10.00 | $0.00 | 

---
## Top Pros & Cons

### Gorgias

Pros:
- Ease of Use (28 reviews)
- Integrations (24 reviews)

Cons:
- Learning Curve (8 reviews)
- Expensive (7 reviews)

### HubSpot Sales Hub

Pros:
- Ease of Use (1216 reviews)
- Features (702 reviews)

Cons:
- Missing Features (435 reviews)
- Limited Features (409 reviews)

---
## Ratings Comparison
| Rating | Gorgias | HubSpot Sales Hub | 
|---|---|---|
  | **Meets Requirements** | 8.9 (421 reviews) | 8.6 (10073 reviews) | 
  | **Ease of Use** | 9.1 (427 reviews) | 8.7 (10965 reviews) | 
  | **Ease of Setup** | 8.8 (237 reviews) | 8.3 (4925 reviews) | 
  | **Ease of Admin** | 9.2 (209 reviews) | 8.6 (3163 reviews) | 
  | **Quality of Support** | 9.1 (405 reviews) | 8.6 (9073 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (204 reviews) | 8.7 (3115 reviews) | 
  | **Product Direction (% positive)** | 8.9 (378 reviews) | 8.7 (9617 reviews) | 

---
## Pricing

### Gorgias

#### Entry-Level Pricing

Plan: Starter

Price: $10.00

Description: Includes 50 tickets/mo, +$0.40 for each extra ticket

Key Features:
- Unlimited users
- Facebook & Instagram integrations
-   Live chat & chat campaigns 

[Browse all 5 editions](https://www.g2.com/products/gorgias/pricing)

#### Free Trial

Yes

### HubSpot Sales Hub

#### Entry-Level Pricing

Plan: Free HubSpot CRM

Price: $0.00

Description: A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.

Key Features:
- Contact management
- Contact website activity
- Companies

[Browse all 4 editions](https://www.g2.com/products/hubspot-sales-hub/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | 8.0/10 | 7641 |

#### Sales Force Automation

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 8.7 (6174 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 8.6 (6052 reviews) ✓ Verified | 
| **Task / Activity Management** | Not enough data | 8.6 (6206 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | 7.8 (4201 reviews) ✓ Verified | 
| **Desktop Integration** | Not enough data | 8.5 (5095 reviews) ✓ Verified | 
| **Product & Price List Management** | Not enough data | 7.8 (3263 reviews) ✓ Verified | 
| **Quote & Order Management** | Not enough data | 7.8 (3172 reviews) ✓ Verified | 
| **Customer Contract Management** | Not enough data | 8.2 (2467 reviews) | 

#### Marketing Automation

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Email Marketing** | Not enough data | 8.7 (5427 reviews) ✓ Verified | 
| **Campaign Management** | Not enough data | 8.5 (5065 reviews) ✓ Verified | 
| **Lead Management** | Not enough data | 8.7 (5266 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Not enough data | 8.1 (4452 reviews) ✓ Verified | 

#### Customer Support

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Case Management** | Not enough data | 8.3 (3636 reviews) ✓ Verified | 
| **Customer Support Portal** | Not enough data | 8.1 (2466 reviews) | 
| **Knowledge Base** | Not enough data | 8.4 (3306 reviews) ✓ Verified | 
| **Call Center Features** | Not enough data | 8.0 (3283 reviews) ✓ Verified | 
| **Support Analytics** | Not enough data | 8.3 (3511 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (5854 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.4 (6166 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.0 (4301 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | 8.0 (3812 reviews) ✓ Verified | 
| **Social Network Integration** | Not enough data | 8.1 (2462 reviews) ✓ Verified | 
| **Mobile User Support** | Not enough data | 7.7 (4134 reviews) ✓ Verified | 

#### Platform

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Customization** | Not enough data | 8.0 (2960 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.3 (2608 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.5 (2987 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.1 (2280 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | 7.5 (1975 reviews) | 
| **Document & Content Mgmt.** | Not enough data | 8.0 (2584 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.6 (3031 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 8.0 (1667 reviews) | 

#### Integration

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.4 (2270 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.2 (2400 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 8.2 (2251 reviews) ✓ Verified | 

#### Generative AI

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (694 reviews) | 

#### Agentic AI - CRM

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (221 reviews) | 
| **Multi-step Planning** | Not enough data | 7.2 (215 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (224 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (216 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (221 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (218 reviews) | 
| **Decision Making** | Not enough data | 7.2 (216 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.4/10 | 250 |
| **HubSpot Sales Hub** | N/A | N/A |

#### Ticket and Case Management

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (184 reviews) | Not enough data | 
| **Ticket response user experience** | 9.1 (185 reviews) | Not enough data | 
| **Workflow** | 8.9 (183 reviews) | Not enough data | 
| **Response Automation** | 8.6 (174 reviews) | Not enough data | 
| **SLA Management** | 8.3 (133 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.7 (168 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.0 (172 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.8 (171 reviews) | Not enough data | 

#### Generative AI

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | 7.4 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (7 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (6 reviews) | Not enough data | 

#### Communication Channels

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Customer Portal** | 9.0 (148 reviews) | Not enough data | 
| **Email to Case** | 9.1 (159 reviews) | Not enough data | 
| **Chat/Live Support** | 8.8 (153 reviews) | Not enough data | 
| **Social Integration** | 8.6 (159 reviews) | Not enough data | 
| **Voice** | 8.2 (93 reviews) | Not enough data | 

#### Platform

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Mobile User Support** | 7.3 (102 reviews) | Not enough data | 
| **Customization ** | 8.5 (135 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (145 reviews) | Not enough data | 
| **Integration** | 8.7 (143 reviews) | Not enough data | 
| **Reporting** | 8.2 (136 reviews) | Not enough data | 
| **Dashboards** | 8.3 (139 reviews) | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |

#### Messenger

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |

#### Lead Generation

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | 8.4/10 | 839 |

#### Lead Facilitation

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.4 (526 reviews) | 
| **Lead Qualification** | Not enough data | 8.6 (622 reviews) | 
| **Lead Follow-up** | Not enough data | 8.9 (651 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.9 (657 reviews) | 

#### Organization

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.9 (678 reviews) | 
| **Data Entry** | Not enough data | 8.8 (666 reviews) | 
| **Integrations / APIs** | Not enough data | 8.6 (602 reviews) | 

#### Performance Analysis

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Coaching ** | Not enough data | 8.3 (555 reviews) | 
| **Peformance Tracking** | Not enough data | 8.8 (668 reviews) | 

#### Sales Analysis

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Feature Not Available | 
| **Sales Forecasting ** | Not enough data | 8.7 (620 reviews) | 

#### Generative AI

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (156 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (155 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (20 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (20 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (20 reviews) | 
| **Decision Making** | Not enough data | 8.3 (20 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | 8.0/10 | 1888 |

#### Integrated Workflows

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Task Management** | Not enough data | 8.8 (1640 reviews) | 
| **Email Tracking/Automation** | Not enough data | 9.0 (1691 reviews) | 
| **Calls and Voice** | Not enough data | 8.3 (1440 reviews) | 
| **Other Outreach Options ** | Not enough data | 8.2 (1336 reviews) | 
| **CRM Integration** | Not enough data | 8.8 (1528 reviews) | 
| **Calendar** | Not enough data | 8.7 (1390 reviews) | 
| **Shared Records** | Not enough data | 8.5 (1302 reviews) | 

#### Repeatability and Reportability

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Content Management** | Not enough data | 8.6 (1478 reviews) | 
| **Workflow Management** | Not enough data | 8.7 (1551 reviews) | 
| **Workflow Performance** | Not enough data | 8.6 (1522 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 8.1 (1393 reviews) | 
| **Gamification** | Not enough data | Feature Not Available | 

#### AI and Automation

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.2 (1246 reviews) | 
| **Lead Scoring** | Not enough data | 8.1 (1211 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.1 (1203 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.8 (1083 reviews) | 
| **Machine Learning** | Not enough data | 7.7 (1030 reviews) | 

#### Generative AI

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (495 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (181 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (181 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (182 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (181 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (182 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (182 reviews) | 
| **Decision Making** | Not enough data | 7.2 (184 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | 7.7/10 | 386 |

#### Call Analytics

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Call Recording** | Not enough data | 8.2 (303 reviews) | 
| **Machine Learning** | Not enough data | 7.9 (269 reviews) | 
| **Call Analysis** | Not enough data | 8.0 (278 reviews) | 
| **Lead Qualification** | Not enough data | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Customer Scoring** | Not enough data | Feature Not Available | 
| **Speech-to-Text** | Not enough data | 7.5 (243 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (111 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (25 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (26 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (25 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (24 reviews) | 
| **Decision Making** | Not enough data | 7.5 (25 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | 8.5/10 | 12 |

#### Responses

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Personalization** | Not enough data | 8.5 (11 reviews) | 
| **Route To Human** | Not enough data | 8.6 (11 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 7.7 (11 reviews) | 

#### Automation - AI Agents

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.8 (10 reviews) | 
| **Customer Interaction Automation** | Not enough data | 9.2 (10 reviews) | 
| **Lead Generation** | Not enough data | 8.8 (10 reviews) | 
| **Document Processing** | Not enough data | 8.5 (10 reviews) | 
| **Feedback Collection** | Not enough data | 8.9 (9 reviews) | 

#### Platform

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.3 (11 reviews) | 
| **Integration** | Not enough data | 8.3 (11 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.0 (10 reviews) | 

#### Autonomy -  AI Agents

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (10 reviews) | 
| **Adaptive Responses** | Not enough data | 8.0 (10 reviews) | 
| **Task Execution** | Not enough data | 8.0 (10 reviews) | 
| **Problem Solving** | Not enough data | 7.8 (10 reviews) | 

#### Generative AI

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.2 (10 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (11 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |

#### Conversational Platform

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | 8.4/10 | 771 |

#### Integrations

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **MS Teams Integration** | Not enough data | 8.3 (523 reviews) | 
| **Email Integration** | Not enough data | 9.0 (720 reviews) | 
| **Zoom Integration** | Not enough data | 8.3 (588 reviews) | 
| **Google Meet Integration** | Not enough data | 8.4 (577 reviews) | 
| **Salesforce Integration** | Not enough data | 7.7 (487 reviews) | 

#### Branding & Customizatio

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Custom Booking Page** | Not enough data | 8.6 (627 reviews) | 
| **Personalized Links** | Not enough data | 8.7 (647 reviews) | 
| **Personalized Web Embed** | Not enough data | 8.4 (568 reviews) | 

#### Automatic Rules & Configurations

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Set Working Hours** | Not enough data | 8.7 (621 reviews) | 
| **Automatic Updates** | Not enough data | 8.9 (630 reviews) | 
| **Buffer Times** | Not enough data | 8.5 (588 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (48 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (47 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.4/10 | 7 |
| **HubSpot Sales Hub** | N/A | N/A |

#### Customer Support

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Text** | 8.0 (5 reviews) | Not enough data | 
| **Speech** | 7.3 (5 reviews) | Not enough data | 
| **Knowledge Base** | 8.7 (5 reviews) | Not enough data | 

#### Automation

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Ticket Resolution** | 8.9 (6 reviews) | Not enough data | 
| **Customization** | 8.9 (6 reviews) | Not enough data | 
| **Intelligent Routing** | 8.7 (5 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Learning** | 8.9 (6 reviews) | Not enough data | 
| **Language** | 8.7 (5 reviews) | Not enough data | 
| **Conversational AI** | 7.3 (5 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.6/10 | 247 |
| **HubSpot Sales Hub** | N/A | N/A |

#### Generative AI

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | 8.5 (14 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (14 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (14 reviews) | Not enough data | 

#### Communication

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Pop-up Chat** | 8.9 (171 reviews) | Not enough data | 
| **Notifications** | 8.6 (182 reviews) | Not enough data | 
| **Targeted Emails** | 8.5 (124 reviews) | Not enough data | 
| **In-App Messaging** | 8.6 (122 reviews) | Not enough data | 
| **Co-Browsing** | 8.6 (96 reviews) | Not enough data | 

####  Internal Use

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Customization ** | 8.5 (135 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (152 reviews) | Not enough data | 
| **Lead Development** | 8.7 (113 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (136 reviews) | Not enough data | 
| **Team Inbox ** | 8.8 (143 reviews) | Not enough data | 
| **Customer Profiles** | 8.7 (165 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.3/10 | 195 |
| **HubSpot Sales Hub** | N/A | N/A |

#### Generative AI

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Summarization** | 8.3 (5 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Knowledge Base** | 8.6 (161 reviews) | Not enough data | 
| **Searchable Articles** | 8.4 (153 reviews) | Not enough data | 
| **Community Forums** | 8.3 (118 reviews) | Not enough data | 
| **Mobile Optimization** | 7.8 (136 reviews) | Not enough data | 
| **Personalization** | 8.3 (152 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Branding** | 8.5 (148 reviews) | Not enough data | 
| **Automation** | 8.4 (171 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.9 (141 reviews) | Not enough data | 
| **Integrations** | 8.8 (173 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.6/10 | 187 |
| **HubSpot Sales Hub** | N/A | N/A |

#### Generative AI

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | 7.7 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (13 reviews) | Not enough data | 

#### Process

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Mentions** | 8.7 (148 reviews) | Not enough data | 
| **Tickets** | 9.1 (178 reviews) | Not enough data | 
| **Macros** | 9.3 (176 reviews) | Not enough data | 

#### Channels

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Email** | 9.4 (177 reviews) | Not enough data | 
| **Social** | 8.8 (168 reviews) | Not enough data | 
| **Live Chat** | 9.0 (149 reviews) | Not enough data | 
| **Phone** | 8.2 (91 reviews) | Not enough data | 
| **Text** | 8.3 (94 reviews) | Not enough data | 

#### Insight

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Surveys** | 8.4 (112 reviews) | Not enough data | 
| **Reporting** | 8.5 (144 reviews) | Not enough data | 
| **Visitor Activity** | 8.7 (115 reviews) | Not enough data | 
| **Help Desk** | 9.0 (141 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |

#### Generative AI

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | 9.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | 8.0/10 | 26 |
| **HubSpot Sales Hub** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **AI chatbots** | 6.9 (13 reviews) | Not enough data | 
| **Messaging and Notifications** | 8.3 (6 reviews) | Not enough data | 
| **AI agents ** | 6.5 (12 reviews) | Not enough data | 
| **Voice assistants** | 5.8 (6 reviews) | Not enough data | 
| **Communication apps** | 6.4 (6 reviews) | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Ecommerce stores** | 9.7 (11 reviews) | Not enough data | 
| **Sales channels** | 9.3 (7 reviews) | Not enough data | 
| **Payment Platform** | 6.3 (5 reviews) | Not enough data | 
| **Internal tools** | 8.1 (12 reviews) | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Conversational analytics** | 7.0 (10 reviews) | Not enough data | 
| **Advance reporting** | 6.8 (10 reviews) | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | 6.1/10 | 17 |

#### Agentic AI - Visitor Identification

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 6.0 (17 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | 8.0/10 | 1389 |

#### Agentic AI - Sales Performance Management

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (82 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 6.6 (82 reviews) | 

#### Incentives

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Badges** | Not enough data | 7.9 (770 reviews) | 
| **Triggers** | Not enough data | 8.1 (848 reviews) ✓ Verified | 
| **Commission Calculator** | Not enough data | 7.5 (719 reviews) ✓ Verified | 
| **Leaderboards** | Not enough data | 8.3 (944 reviews) | 

#### Personalization

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Profiles** | Not enough data | 8.4 (967 reviews) | 
| **Custom Reports** | Not enough data | 8.5 (1101 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.8 (1199 reviews) ✓ Verified | 
| **Goal Setting** | Not enough data | 8.5 (991 reviews) ✓ Verified | 

#### Administrative

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Integration** | Not enough data | 8.6 (1022 reviews) ✓ Verified | 
| **Employee Structure** | Not enough data | 8.4 (903 reviews) ✓ Verified | 
| **Behavior Monitoring** | Not enough data | 8.3 (857 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | 7.8/10 | 2526 |

#### Agentic AI - Email Tracking

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (119 reviews) | 
| **Multi-step Planning** | Not enough data | 6.9 (119 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (119 reviews) | 
| **Adaptive Learning** | Not enough data | 6.9 (119 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (118 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (119 reviews) | 
| **Decision Making** | Not enough data | 7.0 (120 reviews) | 

#### Analytics

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Open Rates** | Not enough data | 8.7 (2097 reviews) | 
| **Link Activity** | Not enough data | 8.8 (2082 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.8 (2135 reviews) | 
| **Email Scheduling** | Not enough data | 8.9 (2135 reviews) | 
| **Notifications** | Not enough data | 8.8 (2231 reviews) | 
| **Email Categorization** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | 8.9 (2211 reviews) | 

#### Generative AI

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (485 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | 8.0/10 | 1861 |

#### Agentic AI - Sales Analytics

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (107 reviews) | 
| **Cross-system Integration** | Not enough data | 7.1 (105 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (103 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (105 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (104 reviews) | 

#### Data Sourcing

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.3 (1357 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.4 (1426 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.2 (1290 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.6 (1546 reviews) | 
| **Data Segmentation** | Not enough data | 8.4 (1388 reviews) | 

#### Predictive Analytics

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.1 (1346 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.2 (1302 reviews) | 
| **Risk Analysis** | Not enough data | 7.8 (1131 reviews) | 
| **Live Forecasting** | Not enough data | 7.9 (1263 reviews) | 

#### Sales Management

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.8 (1553 reviews) | 
| **Sales Gamification** | Not enough data | 7.9 (1245 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.4 (1408 reviews) | 
| **Activity Tracking** | Not enough data | 8.9 (1622 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | 8.3/10 | 1507 |

#### Agentic AI - Outbound Call Tracking

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (61 reviews) | 

#### Calling

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Record Calls** | Not enough data | 8.6 (1190 reviews) | 
| **Generate Location** | Not enough data | 8.1 (981 reviews) | 
| **Call Types** | Not enough data | 8.6 (1149 reviews) | 
| **Click-to-Call** | Not enough data | 8.7 (1180 reviews) | 
| **Auto Dialer** | Not enough data | 7.9 (71 reviews) | 

#### Contacts

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Personalization** | Not enough data | 8.7 (1255 reviews) | 
| **Information Locater** | Not enough data | 8.4 (1099 reviews) | 
| **Record Prospect Data** | Not enough data | 8.6 (1158 reviews) | 

#### Insights

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Notes** | Not enough data | 9.0 (1345 reviews) | 
| **Daily Summary** | Not enough data | 8.7 (1186 reviews) | 
| **Automated Voicemails** | Not enough data | Feature Not Available | 
| **Automated Emails** | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | 8.4 (1090 reviews) | 
| **Automated Note Taking** | Not enough data | 7.6 (68 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | 7.7/10 | 1025 |

#### Agentic AI - Sales Enablement

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (61 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (59 reviews) | 

#### Content Management

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Content Import** | Not enough data | 8.4 (804 reviews) | 
| **Content Creation** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | Feature Not Available | 
| **Advanced Search** | Not enough data | 8.2 (813 reviews) | 
| **Content Storage** | Not enough data | 8.3 (799 reviews) | 

#### Analytics

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (883 reviews) | 
| **Alerts** | Not enough data | 8.4 (883 reviews) | 
| **Account-Based Engagement** | Not enough data | 8.4 (826 reviews) | 
| **Content Utilization** | Not enough data | 8.3 (800 reviews) | 

#### Learning Management - Sales Enablement

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Sales Training ** | Not enough data | 7.5 (38 reviews) | 
| **Sales Coaching** | Not enough data | 7.4 (38 reviews) | 
| **Sales Onboarding** | Not enough data | 7.7 (39 reviews) | 

#### Revenue Enablement - Sales Enablement

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Cross-Functional Alignment** | Not enough data | 7.2 (37 reviews) | 
| **AI and Automation** | Not enough data | 7.1 (39 reviews) | 
| **End-to-End Customer Journey Insights** | Not enough data | 7.4 (38 reviews) | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gorgias** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories

**Unique to Gorgias (10):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

**Unique to HubSpot Sales Hub (13):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Gorgias | HubSpot Sales Hub | 
|---|---|---|
| **Small-Business** | 80.8% | 60.9% | 
| **Mid-Market** | 18.3% | 35.2% | 
| **Enterprise** | 0.9% | 4.0% | 

### By Industry

#### Gorgias

- **Retail:** 21.3%
- **Apparel & Fashion:** 15.0%
- **Consumer Goods:** 11.7%
- **Food & Beverages:** 9.9%
- **Consumer Services:** 6.8%
- **Health, Wellness and Fitness:** 6.1%
- **Cosmetics:** 5.3%
- **Sporting Goods:** 2.8%
- **Luxury Goods & Jewelry:** 2.6%
- **Food Production:** 2.0%
- **Other:** 16.5%

#### HubSpot Sales Hub

- **Computer Software:** 15.9%
- **Information Technology and Services:** 12.2%
- **Marketing and Advertising:** 9.9%
- **Financial Services:** 4.3%
- **Education Management:** 3.2%
- **Real Estate:** 2.8%
- **Internet:** 2.2%
- **Hospital & Health Care:** 1.8%
- **Health, Wellness and Fitness:** 1.6%
- **Staffing and Recruiting:** 1.6%
- **Other:** 44.5%

---
## Alternatives

### Alternatives to Gorgias

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1113 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (558 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Re:amaze](https://www.g2.com/products/re-amaze/reviews) — 4.6/5 stars (140 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)

### Alternatives to HubSpot Sales Hub

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25854 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9692 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Salesmate](https://www.g2.com/products/salesmate/reviews) — 4.7/5 stars (118 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3573 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (850 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9108 reviews)

---
## Top Discussions

### Gorgias

- Title: [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) — 2 comments
  > **Top comment:** "Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike..."
- Title: [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) — 2 comments
  > **Top comment:** "My understanding is Gorgias can integrate with most apps as an HTTP  connection (webhook)  as long as there is an API  capability. They also have a list of..."
- Title: [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) — 2 comments
  > **Top comment:** "It is a customer service ticketing software"
- Title: [What is the next big feature that we can expect from this great platform?](https://www.g2.com/discussions/what-is-the-next-big-feature-that-we-can-expect-from-this-great-platform) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### HubSpot Sales Hub

- Title: [Can I automate multiple scheduled sales email sends based on the suggested optimized send times?](https://www.g2.com/discussions/can-i-automate-multiple-scheduled-sales-email-sends-based-on-the-suggested-optimized-send-times) — 6 comments, 1 upvote
  > **Top comment:** "Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences."
- Title: [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) — 5 comments
  > **Top comment:** "Hubspot Sales is a client management or engagement tool. Hubspot is split into two main categories Sales and Marketing. As the question is around sales -..."
- Title: [Will Hubspot connect well with variety of accounting softwares?](https://www.g2.com/discussions/will-hubspot-connect-well-with-variety-of-accounting-softwares) — 5 comments, 2 upvotes
  > **Top comment:** "There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant..."
- Title: [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) — 4 comments
  > **Top comment:** "HubSpot Sales Hub helps small and mid-sized businesses manage their sales pipeline better by:

Giving a clear view of all leads and deals.
Automating..."
- Title: [Sequences](https://www.g2.com/discussions/24872-sequences) — 4 comments, 1 upvote
  > **Top comment:** "Yes, you can do either... You can export a list of people who belong to a specific segment (list) or you can add a new "sequence" and enroll those already in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gorgias-vs-hubspot-sales-hub)