Compare Gorgias and Helpwise 
At a Glance
Market Segments
Small-Business (80.9% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
$10.00
$12.00 1 User Per Month
Gorgias
Star Rating
(549)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansHelpwise
Star Rating
(181)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gorgias excels in user experience, particularly highlighting its intuitive interface and seamless integrations. Users appreciate how it consolidates various support channels like social messages, emails, and live chats into a single dashboard, making it easier to manage customer interactions efficiently.
- Users say Helpwise stands out for its organizational features, such as colorful tags and internal notes, which enhance team collaboration. Reviewers note that these tools are especially beneficial for remote teams, allowing for effective communication and ticket management.
- According to verified reviews, Gorgias has a slight edge in ease of setup, with many users praising the straightforward onboarding process. They mention that the initial setup was very easy, which helps teams get up and running quickly without significant friction.
- Reviewers mention that Helpwise provides reliable support, with quick response times that users find reassuring. This level of customer service is often highlighted as a key factor in their satisfaction, especially when issues arise that need immediate attention.
- G2 reviewers report that both platforms have similar star ratings, but Gorgias benefits from a larger volume of reviews, indicating a broader user base and more diverse feedback. This can provide potential buyers with a more comprehensive understanding of the product's strengths and weaknesses.
- Users say that while Gorgias is highly effective for small businesses, Helpwise's collaborative features make it a strong contender for teams that prioritize communication and organization. The ability to manage tickets collaboratively is frequently mentioned as a significant advantage for Helpwise users.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Free Trial
Gorgias
Free Trial is available
Helpwise
Free Trial is available
Ratings
Meets Requirements
8.9
410
8.9
124
Ease of Use
9.1
415
9.0
126
Ease of Setup
8.8
225
9.1
82
Ease of Admin
9.2
209
9.1
82
Quality of Support
9.1
394
9.2
116
Has the product been a good partner in doing business?
9.4
204
9.4
78
Product Direction (% positive)
8.9
368
9.4
102
Features by Category
Ticket and Case Management
9.0
182
9.0
24
9.1
184
9.1
25
8.9
181
9.1
23
8.5
171
9.0
20
8.3
132
8.8
19
8.7
168
9.0
26
9.0
172
9.1
25
8.8
168
8.0
24
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
Feature Not Available
9.1
159
9.4
24
8.8
150
9.2
22
8.6
158
8.4
19
8.2
91
7.0
16
Platform
7.3
100
7.4
23
8.5
131
8.6
20
8.9
142
8.8
26
8.7
141
8.9
21
8.2
134
8.0
21
8.3
137
8.2
21
Messenger
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Channels
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Customers
Not enough data
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
28
Not enough data
8.7
22
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
8.9
31
Not enough data
8.5
25
Generative AI
Not enough data
8.1
7
Not enough data
8.1
7
Inbox Tools
Not enough data
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Coordination Tools
Not enough data
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Software Options
Not enough data
Feature Not Available
Not enough data
7.5
33
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Platform
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Support Automation
Not enough data
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Not enough data
Communication
8.9
169
8.8
12
8.6
182
9.2
15
8.5
124
8.8
11
8.6
122
8.9
11
8.6
96
Feature Not Available
Internal Use
8.5
131
8.6
20
8.9
152
9.1
13
8.7
113
8.8
11
8.7
135
9.3
12
8.8
143
9.3
15
8.7
165
9.4
13
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
9.0
10
8.4
153
9.0
10
8.3
118
Feature Not Available
7.8
136
8.0
9
8.3
152
Feature Not Available
Self-Service Platform
8.5
148
8.7
9
8.4
171
9.2
10
7.9
141
Feature Not Available
8.8
173
9.3
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7
148
9.8(won by 1.1)
9
9.1
177
9.4(won by 0.3)
8
9.2
175
9.6(won by 0.4)
8
Channels
9.4
176
9.8(won by 0.4)
11
8.8
167
9.8(won by 1.0)
8
9.0
149
9.2(won by 0.2)
8
8.2
91
8.9(won by 0.7)
6
8.3
94
9.4(won by 1.1)
8
Insight
8.4
112
9.0(won by 0.6)
5
8.5
144
9.5(won by 1.0)
7
8.7
115
9.3(won by 0.6)
7
9.0
141
9.4(won by 0.4)
8
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.5
9
Not enough data
8.0
5
Not enough data
5.5
7
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.6
8
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
10
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.9
8
Not enough data
6.0
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Helpwise are categorized as Digital Customer Service Platforms, Conversational Support, Conversational Marketing, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as Customer Service Automation, AI Sales Assistant, AI Customer Support Agents, and Conversational Commerce Platforms
Helpwise is categorized as Email Client, Shared Inbox, Customer Communications Management, and Chatbots
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.4%
Apparel & Fashion
15.2%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
6.9%
Other
34.5%
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
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