Compare Gorgias and Helpshift 
Featured Products
At a Glance
Market Segments
Small-Business (80.9% of reviews)
Mid-Market (62.3% of reviews)
Entry-Level Pricing
$10.00
Starting at $150.00 Per Month
Gorgias
Star Rating
(549)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansHelpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gorgias excels in providing a comprehensive customer service platform, allowing users to manage email, chat, and help desk activities seamlessly in one place. This integration is particularly beneficial for businesses that rely on multiple communication channels, as highlighted by users who appreciate the centralized knowledge base.
- Users say Helpshift stands out for its user-friendly interface, making it easy for support teams to track tickets and manage customer queries effectively. Recent feedback emphasizes the platform's ease of use, especially when following up with customers and addressing their needs.
- Reviewers mention that Gorgias offers robust AI features that enhance order management directly within the dashboard, which is a significant advantage for e-commerce businesses. Users have noted that this functionality allows them to operate efficiently without needing to switch between different applications.
- According to verified reviews, Helpshift is praised for its straightforward integration with Unity and its effective notification settings. Users appreciate the offline FAQ feature, which adds value by allowing customers to access information even without an internet connection.
- G2 reviewers highlight that Gorgias provides excellent support, with users noting that the team is responsive and open to feedback. This level of customer service fosters a strong partnership, as users feel their suggestions for product improvements are taken seriously.
- Users report that while Helpshift has a solid feature set, it may not always meet the specific workflow needs of all businesses, leading to some configuration challenges. However, its strengths in ticket management and customer interaction remain a key selling point for many users.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Free Trial
Gorgias
Free Trial is available
Helpshift
Free Trial is available
Ratings
Meets Requirements
8.9
410
8.6
295
Ease of Use
9.1
415
8.8
295
Ease of Setup
8.8
225
8.2
139
Ease of Admin
9.2
209
8.4
138
Quality of Support
9.1
394
8.4
275
Has the product been a good partner in doing business?
9.4
204
8.5
134
Product Direction (% positive)
8.9
368
7.9
288
Features by Category
Ticket and Case Management
9.0
182
8.7
161
|
Verified
9.1
184
8.7
163
|
Verified
8.9
181
8.5
167
|
Verified
8.5
171
8.5
169
8.3
132
8.1
122
|
Verified
8.7
168
8.5
164
|
Verified
9.0
172
8.3
161
|
Verified
8.8
168
8.4
87
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
8.6
150
|
Verified
9.1
159
8.4
150
|
Verified
8.8
150
8.7
125
|
Verified
8.6
158
8.0
44
8.2
91
9.0
18
Platform
7.3
100
8.5
74
|
Verified
8.5
131
8.1
126
|
Verified
8.9
142
8.4
75
|
Verified
8.7
141
8.2
65
|
Verified
8.2
134
7.8
139
|
Verified
8.3
137
7.8
144
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Platform
Not enough data
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
Not enough data
9.0
27
Not enough data
8.8
21
Not enough data
8.7
24
Not enough data
8.7
21
Support Automation
Not enough data
8.8
23
Not enough data
8.5
28
Not enough data
8.8
24
Not enough data
8.2
23
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Feature Not Available
Communication
8.9
169
8.6
110
|
Verified
8.6
182
8.4
120
|
Verified
8.5
124
8.7
86
|
Verified
8.6
122
8.9
105
|
Verified
8.6
96
9.3
14
Internal Use
8.5
131
8.1
126
|
Verified
8.9
152
9.2
102
|
Verified
8.7
113
8.8
77
|
Verified
8.7
135
9.0
97
|
Verified
8.8
143
8.8
83
|
Verified
8.7
165
8.8
92
|
Verified
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
8.8
148
8.4
153
8.5
138
8.3
118
8.2
107
7.8
136
8.9
21
8.3
152
8.9
21
Self-Service Platform
8.5
148
8.1
22
8.4
171
8.6
23
7.9
141
8.2
17
8.8
173
8.6
23
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.5
9
Not enough data
8.0
5
Not enough data
5.5
7
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.6
8
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
10
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.9
8
Not enough data
6.0
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Helpshift are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as Customer Service Automation, AI Sales Assistant, Conversational Marketing, Social Customer Service, AI Customer Support Agents, and Conversational Commerce Platforms
Helpshift is categorized as Chatbots and Multilingual Customer Support
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.4%
Apparel & Fashion
15.2%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
6.9%
Other
34.5%
Computer Games
22.6%
Entertainment
8.3%
Banking
6.8%
Financial Services
6.8%
Consumer Services
5.6%
Other
49.9%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
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