Compare Gorgias and Help Scout 
At a Glance
Market Segments
Small-Business (80.9% of reviews)
Small-Business (62.2% of reviews)
Entry-Level Pricing
$10.00
$0.00 5 Users Per Month
Gorgias
Star Rating
(549)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansHelp Scout
Star Rating
(425)4.4 out of 5
Market Segments
Small-Business (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Help Scout excels in user-friendliness, with many users praising its clean and intuitive interface. Reviewers appreciate how easy it is to navigate between different tabs and manage team communications, making it a great choice for small businesses looking for straightforward solutions.
- Users say Gorgias stands out for its robust integration capabilities, particularly with platforms like Shopify. Many users highlight the AI features that allow for efficient order management directly within the Gorgias dashboard, streamlining their customer service processes.
- According to verified reviews, Help Scout's implementation process is notably quick and easy, with users mentioning that they can get started without extensive training. This is particularly beneficial for teams that need to hit the ground running.
- Reviewers mention that Gorgias provides a comprehensive customer service platform, allowing users to manage email, chat, and help desk activities all in one place. This centralized approach is praised for enhancing team collaboration and efficiency.
- Users report that while Help Scout offers excellent tracking of customer conversations, Gorgias provides a more integrated experience with its centralized knowledge base, which many find invaluable for quick access to information and support resources.
- Reviewers highlight that both platforms offer strong support, but Gorgias users specifically commend the responsiveness of their support team, noting that they feel heard and valued, which enhances their overall experience with the product.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Gorgias
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.9
410
8.7
322
Ease of Use
9.1
415
9.2
326
Ease of Setup
8.8
225
9.1
168
Ease of Admin
9.2
209
9.1
166
Quality of Support
9.1
394
9.0
296
Has the product been a good partner in doing business?
9.4
204
9.1
160
Product Direction (% positive)
8.9
368
8.2
310
Features by Category
Ticket and Case Management
9.0
182
9.2
177
|
Verified
9.1
184
9.2
177
|
Verified
8.9
181
8.6
192
|
Verified
8.5
171
8.6
166
8.3
132
Feature Not Available
8.7
168
8.6
178
|
Verified
9.0
172
8.9
180
|
Verified
8.8
168
8.2
99
Generative AI
7.4
7
5.2
7
7.4
7
6.1
6
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
Feature Not Available
9.1
159
9.2
170
|
Verified
8.8
150
7.7
105
|
Verified
8.6
158
7.7
61
8.2
91
6.8
28
|
Verified
Platform
7.3
100
7.5
39
8.5
131
7.7
91
|
Verified
8.9
142
8.6
104
|
Verified
8.7
141
8.5
80
|
Verified
8.2
134
8.1
146
|
Verified
8.3
137
8.2
151
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Design
Not enough data
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Support Automation
Not enough data
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Not enough data
Communication
8.9
169
8.9
30
|
Verified
8.6
182
8.9
32
|
Verified
8.5
124
Feature Not Available
8.6
122
8.2
22
|
Verified
8.6
96
Feature Not Available
Internal Use
8.5
131
7.7
91
|
Verified
8.9
152
8.7
29
|
Verified
8.7
113
7.9
18
|
Verified
8.7
135
9.1
35
|
Verified
8.8
143
9.5
33
|
Verified
8.7
165
8.4
30
|
Verified
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
8.7
108
8.4
153
8.3
103
8.3
118
Feature Not Available
7.8
136
8.3
26
8.3
152
8.5
29
Self-Service Platform
8.5
148
8.8
28
8.4
171
8.7
31
7.9
141
Feature Not Available
8.8
173
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.5
9
Not enough data
8.0
5
Not enough data
5.5
7
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.6
8
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
10
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.9
8
Not enough data
6.0
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Help Scout are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as Customer Service Automation, AI Sales Assistant, Conversational Marketing, Social Customer Service, AI Customer Support Agents, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.4%
Apparel & Fashion
15.2%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
6.9%
Other
34.5%
Computer Software
21.1%
Information Technology and Services
9.9%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.0%
Alternatives
Discussions
Is gorgias worth?
2 Comments
LL
Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike...Read more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
What should I look for in a ticketing system?
2 Comments
AG
What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.
I...Read more
Why sometimes the messages are not merged by themself?
2 Comments
DP
I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded).Read more
Is Helpscout a CRM?
1 Comment
BW
No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to...Read more
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