Compare Gorgias and HappyFox Help Desk 
At a Glance
Market Segments
Small-Business (80.9% of reviews)
Mid-Market (44.4% of reviews)
Entry-Level Pricing
$10.00
$24.00 1 agent Per Month
Gorgias
Star Rating
(549)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansHappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gorgias excels as a comprehensive customer service platform, allowing users to manage email, chat, and help desk activities all in one place. This centralized approach has been particularly beneficial for teams looking to streamline their operations.
- Users say that HappyFox Help Desk stands out for its ease of setup and quick onboarding process. Many users appreciate how minimal configuration is needed to get started, making it a great choice for teams that want to hit the ground running.
- According to verified reviews, Gorgias has a strong focus on customer experience, with users highlighting its ability to integrate seamlessly with existing tools. This has made transitions from other platforms, like Salesforce, much smoother for many businesses.
- Reviewers mention that while HappyFox Help Desk offers robust task management features, some users feel it may not fully meet their specific workflow needs, indicating potential configuration challenges for more complex setups.
- Users appreciate the quality of support from Gorgias, noting that the team is responsive and open to feedback, which fosters a sense of partnership. This level of support can be crucial for businesses that rely heavily on customer service tools.
- G2 reviewers highlight that HappyFox Help Desk has received high marks for its user-friendly interface and reporting capabilities, which help teams monitor their performance effectively. However, Gorgias also offers a centralized knowledge base that users find incredibly beneficial for managing customer inquiries.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Free Trial
Gorgias
Free Trial is available
HappyFox Help Desk
Free Trial is available
Ratings
Meets Requirements
8.9
410
8.8
126
Ease of Use
9.1
415
9.3
127
Ease of Setup
8.8
225
8.9
96
Ease of Admin
9.2
209
9.0
95
Quality of Support
9.1
394
9.1
120
Has the product been a good partner in doing business?
9.4
204
9.2
91
Product Direction (% positive)
8.9
368
9.0
125
Features by Category
Ticket and Case Management
9.0
182
9.2
69
|
Verified
9.1
184
9.1
68
|
Verified
8.9
181
8.8
62
|
Verified
8.5
171
8.9
64
|
Verified
8.3
132
8.8
47
|
Verified
8.7
168
8.4
60
|
Verified
9.0
172
8.9
58
|
Verified
8.8
168
8.5
18
|
Verified
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
8.9
49
|
Verified
9.1
159
9.0
60
|
Verified
8.8
150
8.5
25
|
Verified
8.6
158
8.6
23
|
Verified
8.2
91
8.3
7
|
Verified
Platform
7.3
100
7.3
28
|
Verified
8.5
131
8.3
51
|
Verified
8.9
142
8.7
45
|
Verified
8.7
141
8.8
28
|
Verified
8.2
134
8.2
58
|
Verified
8.3
137
8.4
55
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Not enough data
Communication
8.9
169
Not enough data
8.6
182
Not enough data
8.5
124
Not enough data
8.6
122
Not enough data
8.6
96
Not enough data
Internal Use
8.5
131
8.3
51
|
Verified
8.9
152
Not enough data
8.7
113
Not enough data
8.7
135
Not enough data
8.8
143
Not enough data
8.7
165
Not enough data
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
8.7
25
8.4
153
8.9
23
8.3
118
6.7
7
7.8
136
Not enough data
8.3
152
Not enough data
Self-Service Platform
8.5
148
Not enough data
8.4
171
Not enough data
7.9
141
Not enough data
8.8
173
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.5
9
Not enough data
8.0
5
Not enough data
5.5
7
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.6
8
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
10
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.9
8
Not enough data
6.0
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and HappyFox Help Desk are categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as Customer Service Automation, AI Sales Assistant, Conversational Marketing, Live Chat, AI Customer Support Agents, and Conversational Commerce Platforms
HappyFox Help Desk is categorized as Shared Inbox, Complaint Management, Customer Communications Management, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.4%
Apparel & Fashion
15.2%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
6.9%
Other
34.5%
Information Technology and Services
14.8%
Computer Software
9.6%
Consumer Goods
4.4%
Higher Education
4.4%
Real Estate
3.7%
Other
63.0%
Alternatives
Discussions
Is gorgias worth?
2 Comments
LL
Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike...Read more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
HappyFox Help Desk has no discussions with answers
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