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Compare Gorgias and charles 
Featured Products
At a Glance
Market Segments
Small-Business (81.5% of reviews)
Small-Business (92.9% of reviews)
Entry-Level Pricing
$10.00
Contact Us 1 Quote upon request 🙋♂️
Gorgias
Star Rating
(539)4.6 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing planscharles
Star Rating
(32)4.8 out of 5
Market Segments
Small-Business (92.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Quote upon request 🙋♂️
Learn more about charlesGorgias vs charles
When assessing the two solutions, reviewers found them equally easy to use. However, charles is easier to set up and administer. Reviewers also preferred doing business with charles overall.
- Reviewers felt that Gorgias meets the needs of their business better than charles.
- When comparing quality of ongoing product support, reviewers felt that charles is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of charles over Gorgias.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
charles
WhatsApp marketing platform
Contact Us
1 Quote upon request 🙋♂️
Start with WhatsApp marketing to attract, engage and retain customers.
Want to join brands like ABOUT YOU, Jack Wolfskin and dermalogica already using WhatsApp for customer acquisition and loyalty? Our easy-to-use software enables businesses to drive retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of WhatsApp.
We will provide you guidance on how your use case can work in WhatsApp and with charles.
- Marketing: Send out WhatsApp newsletters and campaigns to your audience.
- Sales: Sell your product or service customers in chat.
- Support: Engage with your customers directly where their friends are.
Free Trial
Gorgias
Free Trial is available
charles
No trial information availableRatings
Meets Requirements
8.9
402
8.7
21
Ease of Use
9.2
407
9.2
21
Ease of Setup
8.8
217
9.0
12
Ease of Admin
9.2
206
9.4
9
Quality of Support
9.2
388
9.6
21
Has the product been a good partner in doing business?
9.3
201
9.8
9
Product Direction (% positive)
8.9
361
9.4
18
Features by Category
Ticket and Case Management
9.0
181
Not enough data
9.1
183
Not enough data
8.9
181
Not enough data
8.5
170
Not enough data
8.3
132
Not enough data
8.7
168
Not enough data
9.0
171
Not enough data
8.8
168
Not enough data
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
Not enough data
9.1
159
Not enough data
8.8
150
Not enough data
8.6
158
Not enough data
8.2
91
Not enough data
Platform
7.3
100
Not enough data
8.5
130
Not enough data
8.9
141
Not enough data
8.7
140
Not enough data
8.2
133
Not enough data
8.3
137
Not enough data
Messenger
Not enough data
9.4
8
Not enough data
7.2
9
Not enough data
9.8
11
Not enough data
7.8
10
Channels
Not enough data
9.3
9
Not enough data
9.6
12
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
7
Customers
Not enough data
8.7
9
Not enough data
9.3
9
Not enough data
8.0
10
Not enough data
9.3
10
Not enough data
9.3
12
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
Not enough data
Feature Not Available
Not enough data
8.8
8
Not enough data
9.5
7
Templates
Not enough data
8.0
5
Not enough data
9.2
6
Not enough data
8.9
6
Personalization
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
10.0
7
Multichannel
Not enough data
9.5
7
Not enough data
Feature Not Available
Not enough data
8.6
7
Administration
Not enough data
9.5
7
Not enough data
8.3
8
Not enough data
9.0
7
Not enough data
8.8
7
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Not enough data
Communication
8.9
169
Not enough data
8.6
182
Not enough data
8.5
124
Not enough data
8.6
122
Not enough data
8.6
96
Not enough data
Internal Use
8.5
130
Not enough data
8.9
152
Not enough data
8.7
113
Not enough data
8.7
135
Not enough data
8.8
143
Not enough data
8.7
165
Not enough data
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
Not enough data
8.4
153
Not enough data
8.3
118
Not enough data
7.8
136
Not enough data
8.3
152
Not enough data
Self-Service Platform
8.5
148
Not enough data
8.4
171
Not enough data
7.9
141
Not enough data
8.8
173
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
6.3
5
Not enough data
8.0
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
6.1
6
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.7
5
Not enough data
5.7
5
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and charles are categorized as Conversational Marketing
Unique Categories
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
charles
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.3%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
7.0%
Other
34.9%
Cosmetics
21.4%
Furniture
14.3%
Food & Beverages
14.3%
Luxury Goods & Jewelry
10.7%
Health, Wellness and Fitness
10.7%
Other
28.6%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
What is Charles on Mac?
1 Comment
PH
Charles is a web based application, so you can use it with any OS you like. I'm using MacOS and Chrome. Read more
charles has no more discussions with answers
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