Compare Google Workspace and UserTesting 
At a Glance
Market Segments
Small-Business (46.3% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
$6.00 Per Month
Contact Us Per Year
Google Workspace
Star Rating
(47,782)4.6 out of 5
Market Segments
Small-Business (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 Per Month
Browse all 3 pricing plansUserTesting
Star Rating
(788)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Google Workspace excels in providing a comprehensive suite of tools, integrating email, documents, storage, and meetings all in one platform. Users appreciate the efficiency it brings, allowing teams to collaborate in real-time on Docs, Sheets, and Slides, which significantly reduces delays in project workflows.
- Users say that UserTesting shines in the realm of UX research, offering a vast user panel that enables teams to gather feedback quickly, often within an hour. This rapid response time is highlighted as a key advantage, allowing businesses to make informed decisions based on genuine user interactions.
- Reviewers mention that Google Workspace's ease of use is a standout feature, with many users praising its intuitive interface and seamless setup process. The integration of AI across various tools enhances the user experience, making it enjoyable to discover new functionalities that help streamline tasks.
- According to verified reviews, UserTesting is noted for its versatility and the depth of options it provides for conducting tests. Users appreciate the ability to watch real users interact with their products, gaining insights into user thoughts and feelings, which is invaluable for product development.
- G2 reviewers highlight that while Google Workspace offers a robust set of features, some users feel that it could improve in terms of customer support quality. In contrast, UserTesting receives higher marks for support, with users noting that their queries are addressed promptly and effectively.
- Users report that Google Workspace's strong market presence and extensive user base contribute to its reliability and trustworthiness. With a significantly higher number of reviews compared to UserTesting, potential buyers can feel more confident in the feedback and experiences shared by other users.
Pricing
Entry-Level Pricing
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Google Workspace
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
9.1
37,860
8.6
601
Ease of Use
9.3
38,084
8.4
632
Ease of Setup
9.2
9,998
8.6
298
Ease of Admin
9.0
8,425
8.7
232
Quality of Support
8.6
30,187
9.0
524
Has the product been a good partner in doing business?
9.0
7,752
8.8
227
Product Direction (% positive)
8.7
36,552
8.1
591
Features by Category
File Management
9.2
8034
Not enough data
9.1
8085
Not enough data
9.0
8169
Not enough data
8.9
8211
Not enough data
9.0
7801
Not enough data
Agentic AI - Cloud Content Collaboration
7.6
129
Not enough data
8.0
132
Not enough data
8.0
129
Not enough data
Collaboration
9.0
7581
Not enough data
9.4
8412
Not enough data
9.2
7915
Not enough data
8.8
6863
Not enough data
Administration
9.1
6050
Not enough data
8.9
5872
Not enough data
9.1
5820
Not enough data
8.4
6308
Not enough data
8.7
5302
Not enough data
9.1
6432
Not enough data
Platform
9.3
2153
Not enough data
8.8
1743
Not enough data
8.8
1669
Not enough data
8.8
1510
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Response Methods
Not enough data
7.5
318
|
Verified
Not enough data
8.6
375
|
Verified
Not enough data
8.7
297
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
352
|
Verified
Participant Selection
Not enough data
7.4
126
Not enough data
5.5
81
Not enough data
6.9
107
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
346
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
313
|
Verified
Generative AI
Not enough data
6.6
84
Business Instant Messaging
8.8
2108
Not enough data
8.8
2233
Not enough data
8.7
2049
Not enough data
Business Instant Messaging
9.0
2189
Not enough data
9.0
2238
Not enough data
Business Instant Messaging
9.0
2276
Not enough data
9.1
2347
Not enough data
8.7
1889
Not enough data
Generative AI - Business Instant Messaging
8.4
260
Not enough data
AI - Business Instant Messaging
8.3
254
Not enough data
8.2
253
Not enough data
8.2
251
Not enough data
8.3
252
Not enough data
Agentic AI - Business Instant Messaging
8.2
140
Not enough data
8.3
139
Not enough data
Presenter Tools
8.9
2829
Not enough data
8.4
2435
Not enough data
8.3
2319
Not enough data
8.7
2731
Not enough data
Conferencing Options
9.0
3102
Not enough data
9.0
3158
Not enough data
9.1
3274
Not enough data
Application Tools
8.8
2503
Not enough data
8.6
2578
Not enough data
9.1
2876
Not enough data
Agentic AI - Screen Sharing
8.4
227
Not enough data
Platform Basics
8.7
1832
Not enough data
8.8
1822
Not enough data
9.5
1861
Not enough data
Platform Content
8.6
1712
Not enough data
8.1
1715
Not enough data
8.3
1645
Not enough data
9.4
1826
Not enough data
Platform Additional Functionality
8.8
1612
Not enough data
9.2
1715
Not enough data
9.4
1768
Not enough data
Generative AI
8.5
552
Not enough data
8.2
541
Not enough data
7.6
538
Not enough data
8.4
546
Not enough data
7.3
528
Not enough data
8.1
536
Not enough data
7.8
535
Not enough data
Calculating
8.9
1871
Not enough data
8.9
1763
Not enough data
Insights
8.7
1744
Not enough data
8.9
1810
Not enough data
Editing
8.5
1745
Not enough data
9.4
1914
Not enough data
8.9
1801
Not enough data
Functionality
8.7
1604
Not enough data
9.2
1823
Not enough data
9.1
1836
Not enough data
9.6
1927
Not enough data
Feedback Source
Not enough data
8.0
114
Not enough data
8.4
131
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
159
Not enough data
8.2
177
Not enough data
8.2
162
Insights
Not enough data
Feature Not Available
Not enough data
7.3
162
Not enough data
7.7
173
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Applications
9.3
1556
Not enough data
9.1
1364
Not enough data
8.3
1252
Not enough data
Collaboration
9.4
1584
Not enough data
9.0
1241
Not enough data
9.4
1467
Not enough data
Management
9.2
1405
Not enough data
9.1
1289
Not enough data
9.5
1349
Not enough data
Agentic AI - Office Suites
8.1
424
Not enough data
8.2
432
Not enough data
Collaboration Tools
9.0
5952
Not enough data
9.1
4196
Not enough data
8.3
3657
Not enough data
9.0
4245
Not enough data
8.9
3984
Not enough data
Meeting Coordination
9.1
5816
Not enough data
8.5
5191
Not enough data
8.8
5472
Not enough data
9.2
4185
Not enough data
Software Type
9.1
5767
Not enough data
9.2
4256
Not enough data
8.9
3832
Not enough data
Agentic AI - Video Conferencing
8.2
397
Not enough data
7.9
401
Not enough data
8.3
398
Not enough data
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
9.0
1021
6.1
22
9.0
1043
7.9
24
8.4
999
6.5
22
8.9
1016
6.5
24
Survey Customization
8.5
869
6.0
25
8.4
922
5.8
24
8.6
916
6.5
24
8.4
760
4.9
23
Survey Insights
8.8
999
6.3
24
8.4
765
Feature Not Available
9.0
975
7.1
24
9.0
970
6.8
24
Agentic AI - Survey
8.3
84
Feature Not Available
7.9
83
Feature Not Available
8.2
84
Feature Not Available
Calendar View
9.2
1471
Not enough data
9.2
1435
Not enough data
Shared Calendar
9.3
1493
Not enough data
9.1
1444
Not enough data
Accessibility
8.8
1254
Not enough data
8.7
1310
Not enough data
Integration
9.0
1377
Not enough data
8.9
1352
Not enough data
8.9
1367
Not enough data
Notifications
9.0
1401
Not enough data
8.8
1256
Not enough data
Generative AI
7.8
778
Not enough data
8.2
778
Not enough data
8.1
775
Not enough data
Agentic AI - Calendar
8.2
323
Not enough data
Design
8.7
1420
Not enough data
8.4
1429
Not enough data
8.5
1423
Not enough data
Collaboration
9.4
1538
Not enough data
9.3
1505
Not enough data
File Types
9.2
1519
Not enough data
9.0
1489
Not enough data
8.7
1242
Not enough data
Edit & Revise
9.1
1499
Not enough data
9.0
1450
Not enough data
9.3
1525
Not enough data
Integrate & Embed
9.3
1480
Not enough data
8.9
1317
Not enough data
9.1
1394
Not enough data
Operating System
9.2
1369
Not enough data
9.0
1348
Not enough data
8.2
1095
Not enough data
Generative AI
8.4
771
Not enough data
8.6
760
Not enough data
7.8
748
Not enough data
8.2
749
Not enough data
8.1
743
Not enough data
Agentic AI - Document Creation
7.7
318
Not enough data
Generative AI
8.4
854
Not enough data
8.4
846
Not enough data
8.2
838
Not enough data
8.1
341
Not enough data
8.5
344
Not enough data
7.8
334
Not enough data
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Agentic AI - Note-Taking Software
7.8
76
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
8.4
427
Not enough data
8.8
431
Not enough data
8.4
395
Not enough data
8.5
406
Not enough data
Growth
8.4
338
Not enough data
8.5
364
Not enough data
8.5
339
Not enough data
8.1
321
Not enough data
8.6
345
Not enough data
Content
8.9
393
Not enough data
8.8
403
Not enough data
8.7
399
Not enough data
8.4
143
Not enough data
Support
8.4
150
Not enough data
Categories
Categories
Shared Categories
Google Workspace and UserTesting are categorized as Survey
Unique Categories
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Email, Video Conferencing, and AI Presentation Tools
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.2%
Education Management
8.3%
Computer Software
7.8%
Marketing and Advertising
6.7%
Higher Education
5.1%
Other
62.9%
Financial Services
10.3%
Computer Software
9.6%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.9%
Discussions
Internet Connection
25 Comments
KP
yes , company can working on it. but company need a focus on real time network customer thingsRead more
Is there a way to see everyone all at once on the screen?
21 Comments
CS
No, there is no way to see everyone all at once on the screen in Google hangouts. If you want that feature go for zoom video conferencing app.Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 Comments
SD
Yes you can do it, always you share your docs wit them or you can grant those accounts over your docs. You have multiple ways to do it even sharing by links.Read more
Does user testing record your face?
2 Comments
PS
Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test.Read more
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
What does user testing do?
1 Comment
KB
Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from...Read more
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