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At a Glance
Market Segments
Small-Business (46.2% of reviews)
Small-Business (73.8% of reviews)
Entry-Level Pricing
$6.00 Per Month
Free 1 User
Google Workspace
Star Rating
(47,147)4.6 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 Per Month
Browse all 3 pricing plansOtter.ai
Star Rating
(442)4.4 out of 5
Market Segments
Small-Business (73.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Google Workspace excels in ease of use with a score of 9.3, while Otter.ai follows closely with a score of 9.0. Reviewers mention that Google Workspace's intuitive interface and seamless integration with tools like Google Docs and Sheets make it a favorite for small businesses.
- Reviewers mention that Google Workspace has a higher score in ease of setup (9.2) compared to Otter.ai (9.0). Users say that the straightforward onboarding process and comprehensive tutorials provided by Google Workspace help new users get started quickly.
- Users on G2 highlight that Google Workspace's quality of support (8.6) is slightly better than Otter.ai's (8.4). Reviewers mention that Google Workspace offers extensive documentation and responsive customer service, which is crucial for businesses needing quick resolutions.
- Reviewers mention that while both products have similar integration scores (8.7), Google Workspace shines with its extensive ecosystem of applications, allowing for seamless collaboration across various platforms, which is particularly beneficial for small businesses.
- Users report that Google Workspace's mobile application (9.0) is rated higher than Otter.ai's (8.7). Reviewers say that the Google Workspace app provides a robust experience for accessing documents and collaborating on the go, making it a preferred choice for users who need flexibility.
- G2 users highlight that Otter.ai outperforms Google Workspace in autonomous task execution (8.9 vs. 7.7). Reviewers mention that Otter.ai's advanced transcription features and AI-driven insights make it a powerful tool for users who rely heavily on meeting notes and voice recordings.
Pricing
Entry-Level Pricing
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
Otter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Free Trial
Google Workspace
Free Trial is available
Otter.ai
Free Trial is available
Ratings
Meets Requirements
9.1
37,389
8.7
372
Ease of Use
9.3
37,605
9.0
377
Ease of Setup
9.2
9,549
9.0
271
Ease of Admin
9.1
8,170
8.6
88
Quality of Support
8.6
29,791
8.4
238
Has the product been a good partner in doing business?
9.0
7,494
8.6
81
Product Direction (% positive)
8.7
36,116
8.8
361
Features by Category
File Management
9.2
7975
Not enough data
9.1
8031
Not enough data
9.0
8120
Not enough data
8.9
8163
Not enough data
9.0
7759
Not enough data
Agentic AI - Cloud Content Collaboration
7.5
116
Not enough data
7.7
116
Not enough data
7.8
115
Not enough data
Collaboration
9.0
7553
Not enough data
9.4
8334
Not enough data
9.2
7855
Not enough data
8.8
6837
Not enough data
Administration
9.1
6011
Not enough data
8.9
5840
Not enough data
9.1
5798
Not enough data
8.4
6281
Not enough data
8.7
5285
Not enough data
9.1
6400
Not enough data
Platform
9.3
2126
Not enough data
8.8
1730
Not enough data
8.8
1655
Not enough data
8.8
1495
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
6.1
67
Not enough data
Feature Not Available
Not enough data
6.8
16
Organization
Not enough data
Feature Not Available
Not enough data
8.4
67
Not enough data
7.6
17
Performance Analysis
Not enough data
6.6
68
Not enough data
6.8
67
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
61
Not enough data
8.6
60
Agentic AI - AI Sales Assistant
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Business Instant Messaging
8.7
2093
Feature Not Available
8.8
2224
8.9
11
8.7
2042
8.2
11
Business Instant Messaging
9.0
2184
Feature Not Available
9.0
2219
Feature Not Available
Business Instant Messaging
9.0
2264
8.2
11
9.1
2333
8.3
12
8.7
1884
8.5
11
Generative AI - Business Instant Messaging
8.3
255
9.3
5
AI - Business Instant Messaging
8.2
249
9.7
5
8.2
248
9.7
5
8.2
247
8.7
5
8.3
246
9.0
5
Agentic AI - Business Instant Messaging
8.2
136
Not enough data
8.3
135
Not enough data
Call Analytics
Not enough data
8.7
89
Not enough data
8.3
88
Not enough data
8.5
86
Not enough data
7.5
22
Agent Performance Management
Not enough data
7.7
74
Not enough data
8.7
82
Not enough data
8.6
81
Generative AI
Not enough data
8.7
78
Agentic AI - Conversation Intelligence
Not enough data
8.2
23
Not enough data
8.2
23
Not enough data
8.0
23
Not enough data
8.3
23
Not enough data
8.3
22
Not enough data
8.2
22
Not enough data
7.7
22
Presenter Tools
8.9
2787
Not enough data
8.4
2395
Not enough data
8.2
2275
Not enough data
8.7
2689
Not enough data
Conferencing Options
9.0
3047
Not enough data
9.0
3108
Not enough data
9.1
3200
Not enough data
Application Tools
8.7
2453
Not enough data
8.5
2529
Not enough data
9.1
2828
Not enough data
Agentic AI - Screen Sharing
8.2
184
Not enough data
Platform Basics
8.7
1796
Not enough data
8.8
1790
Not enough data
9.5
1815
Not enough data
Platform Content
8.6
1684
Not enough data
8.1
1688
Not enough data
8.3
1621
Not enough data
9.4
1785
Not enough data
Platform Additional Functionality
8.7
1583
Not enough data
9.1
1686
Not enough data
9.4
1717
Not enough data
Generative AI
8.4
529
Not enough data
8.1
519
Not enough data
7.7
515
Not enough data
8.4
522
Not enough data
7.3
507
Not enough data
8.1
514
Not enough data
7.9
511
Not enough data
Calculating
8.9
1833
Not enough data
8.9
1729
Not enough data
Insights
8.7
1706
Not enough data
8.9
1768
Not enough data
Editing
8.5
1710
Not enough data
9.4
1850
Not enough data
8.9
1766
Not enough data
Functionality
8.7
1569
Not enough data
9.2
1772
Not enough data
9.1
1790
Not enough data
9.5
1876
Not enough data
Applications
9.3
1303
Not enough data
9.1
1248
Not enough data
8.4
1204
Not enough data
Collaboration
9.3
1287
Not enough data
8.9
1180
Not enough data
9.3
1272
Not enough data
Management
9.2
1259
Not enough data
9.1
1227
Not enough data
9.5
1268
Not enough data
Agentic AI - Office Suites
7.9
361
Not enough data
8.1
363
Not enough data
Voice
Not enough data
8.5
184
Not enough data
8.0
195
Transcription
Not enough data
7.7
192
Not enough data
8.7
179
Not enough data
7.9
157
Not enough data
7.3
159
Editing
Not enough data
8.1
171
Not enough data
Feature Not Available
Not enough data
7.9
175
Not enough data
Feature Not Available
Integration
Not enough data
7.9
156
Not enough data
7.6
52
Not enough data
8.3
168
Not enough data
7.8
149
Not enough data
8.0
159
Agentic AI - Transcription
Not enough data
8.4
50
Not enough data
8.2
49
Not enough data
7.9
48
Collaboration Tools
9.0
5906
Not enough data
9.0
4160
Not enough data
8.3
3625
Not enough data
9.0
4212
Not enough data
8.9
3943
Not enough data
Meeting Coordination
9.1
5769
Not enough data
8.5
5147
Not enough data
8.8
5441
Not enough data
9.2
4148
Not enough data
Software Type
9.0
5726
Not enough data
9.2
4218
Not enough data
8.9
3790
Not enough data
Agentic AI - Video Conferencing
8.0
352
Not enough data
8.0
355
Not enough data
8.1
351
Not enough data
Survey Management
9.0
1010
Not enough data
9.0
1035
Not enough data
8.4
990
Not enough data
8.9
1008
Not enough data
Survey Customization
8.5
862
Not enough data
8.4
911
Not enough data
8.6
909
Not enough data
8.4
753
Not enough data
Survey Insights
8.8
991
Not enough data
8.4
759
Not enough data
9.0
968
Not enough data
9.0
964
Not enough data
Agentic AI - Survey
8.2
77
Not enough data
8.0
76
Not enough data
8.1
76
Not enough data
Calendar View
9.2
1424
Not enough data
9.1
1395
Not enough data
Shared Calendar
9.2
1435
Not enough data
9.1
1399
Not enough data
Accessibility
8.8
1219
Not enough data
8.6
1274
Not enough data
Integration
9.0
1336
Not enough data
8.9
1316
Not enough data
8.9
1325
Not enough data
Notifications
9.0
1365
Not enough data
8.7
1222
Not enough data
Generative AI
7.9
733
Not enough data
8.1
739
Not enough data
8.0
734
Not enough data
Agentic AI - Calendar
8.0
283
Not enough data
Design
8.7
1379
Not enough data
8.5
1387
Not enough data
8.4
1380
Not enough data
Collaboration
9.4
1476
Not enough data
9.3
1459
Not enough data
File Types
9.2
1472
Not enough data
9.0
1442
Not enough data
8.7
1202
Not enough data
Edit & Revise
9.1
1453
Not enough data
8.9
1406
Not enough data
9.2
1475
Not enough data
Integrate & Embed
9.2
1409
Not enough data
8.9
1272
Not enough data
9.0
1349
Not enough data
Operating System
9.1
1319
Not enough data
9.0
1297
Not enough data
8.3
1057
Not enough data
Generative AI
8.3
720
Not enough data
8.5
711
Not enough data
7.9
705
Not enough data
8.1
706
Not enough data
8.0
700
Not enough data
Agentic AI - Document Creation
7.9
273
Not enough data
Generative AI
8.3
803
Not enough data
8.3
799
Not enough data
8.1
797
Not enough data
7.9
299
Not enough data
8.3
298
Not enough data
8.0
294
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
177
Not enough data
8.0
175
Not enough data
8.4
175
Meeting Insights - AI Meeting Assistants
Not enough data
8.0
169
Not enough data
7.7
169
Not enough data
8.7
173
Accessibility - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
8.6
171
Not enough data
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
8.3
84
Not enough data
7.9
83
Not enough data
7.8
85
Not enough data
8.0
83
Deployment & Integration - Voice Recognition
Not enough data
8.5
17
Not enough data
7.5
16
Not enough data
8.5
17
Not enough data
8.9
17
Performance Optimization - Voice Recognition
Not enough data
8.0
17
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
8.0
15
Not enough data
8.8
15
Security & Compliance - Voice Recognition
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.6
15
Advanced AI & Biometric Features - Voice Recognition
Not enough data
7.7
15
Not enough data
8.1
15
Not enough data
8.1
16
Not enough data
7.2
16
Agentic AI - Voice Recognition
Not enough data
8.4
15
Agentic AI - Note-Taking Software
7.9
74
9.0
28
Action Item Detection - AI Note-taking Software
Not enough data
8.5
63
Not enough data
8.9
63
Automatic Transcription - AI Note-taking Software
Not enough data
8.7
65
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.3
61
Language & Accent Support - AI Note-taking Software
Not enough data
7.6
62
Multi-Platform Integration - AI Note-taking Software
Not enough data
7.8
63
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.1
59
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
62
Speaker Identification - AI Note-taking Software
Not enough data
7.9
65
Customizations
8.4
425
Not enough data
8.8
427
Not enough data
8.4
393
Not enough data
8.5
403
Not enough data
Growth
8.4
334
Not enough data
8.5
360
Not enough data
8.5
337
Not enough data
8.1
319
Not enough data
8.6
343
Not enough data
Content
8.9
387
Not enough data
8.8
401
Not enough data
8.7
397
Not enough data
8.4
142
Not enough data
Support
8.4
149
Not enough data
Categories
Categories
Shared Categories
Google Workspace and Otter.ai are categorized as Business Instant Messaging and Note-Taking Software
Unique Categories
Google Workspace is categorized as Screen Sharing, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Email, Survey, and Video Conferencing
Otter.ai is categorized as Transcription, AI Note-Taking Software, Conversation Intelligence, AI Sales Assistant, Voice Recognition, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.2%
Education Management
8.4%
Computer Software
7.8%
Marketing and Advertising
6.7%
Higher Education
5.1%
Other
62.9%
Marketing and Advertising
11.4%
Computer Software
11.4%
Information Technology and Services
7.1%
Consulting
6.9%
Higher Education
5.0%
Other
58.1%
Discussions
Internet Connection
25 Comments
LG
Yes it working on it asap it will be clear..Read more
Is there a way to see everyone all at once on the screen?
21 Comments
JB
Yes. On the bottom right, you'll see "Present your screen" and next to it "..." Those 3 dots give you access to screen settings. You can change to tile mode,...Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 Comments
JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 Comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
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