Compare Google Voice and Twilio Flex 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Mid-Market (39.3% of reviews)
Entry-Level Pricing
$10.00 1 Google Voice Per Month
No pricing available
Google Voice
Star Rating
(165)4.1 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00 1 Google Voice Per Month
Browse all 3 pricing plansTwilio Flex
Star Rating
(36)4.1 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexGoogle Voice vs Twilio Flex
When assessing the two solutions, reviewers found Google Voice easier to use, set up, and administer. However, reviewers preferred doing business with Twilio Flex overall.
- Reviewers felt that Twilio Flex meets the needs of their business better than Google Voice.
- When comparing quality of ongoing product support, reviewers felt that Twilio Flex is the preferred option.
- When assessing product direction, Google Voice and Twilio Flex received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Google Voice
Starter
$10.00
1 Google Voice Per Month
- Calls between Google Voice numbers included
- Calls to the US from any Google Voice number included
- Calls to Canada from a Canadian or US Google Voice number included
Twilio Flex
No pricing availableFree Trial
Google Voice
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.2
125
8.3
27
Ease of Use
8.7
126
8.3
27
Ease of Setup
8.4
43
7.6
11
Ease of Admin
8.0
29
7.6
9
Quality of Support
7.2
92
8.2
25
Has the product been a good partner in doing business?
6.8
22
8.3
8
Product Direction (% positive)
6.7
125
6.7
25
Features by Category
Channels
Not enough data
8.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.1
6
|
Verified
Not enough data
Not enough data
Not enough data
8.0
5
|
Verified
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.2
15
|
Verified
Not enough data
8.8
12
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
7.2
6
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Voice and Twilio Flex share no categories
Unique Categories
Google Voice is categorized as Google Workspace Communication Tools
Twilio Flex is categorized as UCaaS Platforms, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Reviews
Reviewers' Company Size
Google Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
9.5%
Information Technology and Services
6.3%
Computer Software
5.7%
Education Management
5.7%
Non-Profit Organization Management
4.4%
Other
68.4%
Information Technology and Services
21.4%
Insurance
17.9%
Transportation/Trucking/Railroad
7.1%
Consumer Services
7.1%
Computer Software
7.1%
Other
39.3%
Alternatives
Discussions
What is Google Voice used for?
1 Comment
HB
Google Voice is a free, cloud-based phone service that allows users to make and receive calls, send text messages, and access voicemail using a single phone...Read more
Google Voice has no more discussions with answers
Twilio Flex has no discussions with answers
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