# Google Contact Center AI vs UJET Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UJET excels in user experience, with many praising its ability to manage calls, chats, and customer information seamlessly in one platform. Users appreciate how this reduces complexity and enhances their ability to assist customers quickly.
- **Users say** that Google Contact Center AI offers a smooth onboarding experience, making it easy for teams to get started. The integration of AI features is highlighted as a significant advantage, as it creates a more engaging interaction that feels less monotonous.
- **Reviewers mention** that UJET stands out for its high ease of use, with a score that reflects its intuitive design. Users have noted that the platform is easy to navigate daily, which contributes to a more efficient workflow.
- **According to verified reviews** , Google Contact Center AI is recognized for its unified communication capabilities, allowing users to manage voice, chat, and email all in one place. This feature is particularly appreciated for providing real-time insights that enhance customer interactions.
- **G2 reviewers highlight** that UJET's advanced features, such as session routing and queuing, significantly improve customer communication. Users have expressed satisfaction with the customization options that allow for personalized customer experiences.
- **Users report** that while UJET has a strong overall performance, Google Contact Center AI has received praise for its ability to cater to specific business needs, such as e-commerce and healthcare, making it a versatile choice for various industries.



| | Google Contact Center AI | UJET | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 27 | 1,129 | 
| **Largest Market Segment** | Small-Business (51.9% of reviews) | Mid-Market (56.6% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Vendor | 

---
## Top Pros & Cons

### Google Contact Center AI

**Not enough data**

### UJET

Pros:
- Ease of Use (51 reviews)
- Features (34 reviews)

Cons:
- Slow Loading (14 reviews)
- Slow Speed (11 reviews)

---
## Ratings Comparison
| Rating | Google Contact Center AI | UJET | 
|---|---|---|
  | **Meets Requirements** | 9.0 (25 reviews) | 9.5 (936 reviews) | 
  | **Ease of Use** | 9.1 (25 reviews) | 9.7 (937 reviews) | 
  | **Ease of Setup** | 9.4 (6 reviews) | 9.6 (345 reviews) | 
  | **Ease of Admin** | 9.3 (5 reviews) | 9.4 (235 reviews) | 
  | **Quality of Support** | 9.1 (25 reviews) | 9.5 (887 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (5 reviews) | 9.6 (232 reviews) | 
  | **Product Direction (% positive)** | 9.1 (25 reviews) | 9.5 (912 reviews) | 

---
## Pricing

### Google Contact Center AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### UJET

#### Entry-Level Pricing

Plan: UJET Voice and Chat

Price: Contact Vendor

Description: Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.

Key Features:
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API

[Learn more about UJET](https://www.g2.com/products/ujet/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | 9.0/10 | 12 |
| **UJET** | 9.5/10 | 675 |

#### Channels

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **Voice** | 9.3 (12 reviews) | 9.6 (560 reviews) ✓ Verified | 
| **Social** | 8.9 (12 reviews) | Feature Not Available | 
| **Web Chat** | 9.2 (11 reviews) | 9.5 (466 reviews) ✓ Verified | 
| **Mobile SMS** | 9.1 (11 reviews) | 9.3 (410 reviews) | 
| **Email** | 9.2 (11 reviews) | 9.5 (467 reviews) | 

#### Generative AI

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **AI Text-to-Speech** | 9.5 (10 reviews) | 9.3 (174 reviews) | 

#### Functions

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **Session Routing** | 8.7 (10 reviews) | 9.5 (553 reviews) ✓ Verified | 
| **Session Queuing** | 8.8 (11 reviews) | 9.5 (568 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.6 (11 reviews) | 9.5 (525 reviews) ✓ Verified | 
| **Speech Analytics** | 9.2 (11 reviews) | 9.4 (440 reviews) | 
| **Auto Dialer** | 9.1 (11 reviews) | 9.4 (467 reviews) | 
| **IVR** | 8.5 (10 reviews) | 9.6 (531 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.5 (10 reviews) | 9.5 (522 reviews) | 
| **Persistent Data** | 8.7 (10 reviews) | 9.6 (484 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (45 reviews) | 
| **Cross-system Integration** | Not enough data | 9.8 (46 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.8 (45 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (46 reviews) | 

#### Administrative

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **Session Summary Notes** | 8.9 (11 reviews) | 9.5 (534 reviews) ✓ Verified | 
| **Administrator Access** | 9.5 (10 reviews) | 9.5 (512 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.6 (11 reviews) | 9.4 (543 reviews) ✓ Verified | 
| **Session Recording** | 8.9 (11 reviews) | 9.6 (491 reviews) | 
| **Agent Scheduling and Assignment** | 9.0 (10 reviews) | 9.5 (441 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **UJET** | 9.6/10 | 276 |

#### Platform

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **Omnichannel** | Not enough data | 9.4 (193 reviews) | 
| **Mobile Access** | Not enough data | 9.1 (206 reviews) | 
| **Queue Management** | Not enough data | 9.5 (237 reviews) | 
| **Call Routing** | Not enough data | 9.6 (241 reviews) | 
| **Call Back** | Not enough data | 9.6 (245 reviews) | 
| **IVR** | Not enough data | 9.6 (238 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.6 (230 reviews) | 

#### Generative AI

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.4 (124 reviews) | 

#### Workforce Management

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.6 (232 reviews) | 
| **Performance Evaluation** | Not enough data | 9.7 (219 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (19 reviews) | 
| **Cross-system Integration** | Not enough data | 9.9 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.9 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (20 reviews) | 

#### Administrative

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **Call Recording** | Not enough data | 9.6 (239 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.6 (223 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | 9.0/10 | 11 |
| **UJET** | N/A | N/A |

#### Customer Support

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **Text** | 9.7 (11 reviews) | Not enough data | 
| **Speech** | 9.1 (11 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (11 reviews) | Not enough data | 

#### Automation

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **Ticket Resolution** | 8.8 (11 reviews) | Not enough data | 
| **Customization** | 8.8 (11 reviews) | Not enough data | 
| **Intelligent Routing** | 8.3 (11 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **Learning** | 9.4 (11 reviews) | Not enough data | 
| **Language** | 8.9 (11 reviews) | Not enough data | 
| **Conversational AI** | 9.4 (11 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **UJET** | 9.4/10 | 484 |

#### Generative AI

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.4 (84 reviews) | 
| **AI Text Summarization** | Not enough data | 9.3 (83 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.1 (82 reviews) | 

#### Communication

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.6 (396 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.4 (420 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 9.4 (182 reviews) | 
| **In-App Messaging** | Not enough data | 9.5 (382 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 9.3 (178 reviews) | 

####  Internal Use

| Feature | Google Contact Center AI | UJET | 
|---|---|---|
| **Customization ** | Not enough data | 9.3 (361 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.5 (380 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 9.5 (182 reviews) | 
| **Knowledge Base** | Not enough data | 9.6 (383 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.5 (325 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.6 (381 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Google Contact Center AI (1):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to UJET (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)


---
## Reviewer Demographics

### By Company Size

| Segment | Google Contact Center AI | UJET | 
|---|---|---|
| **Small-Business** | 51.9% | 9.4% | 
| **Mid-Market** | 29.6% | 56.6% | 
| **Enterprise** | 18.5% | 34.0% | 

### By Industry

#### Google Contact Center AI

- **Information Technology and Services:** 25.9%
- **Computer Software:** 11.1%
- **Consulting:** 7.4%
- **Education Management:** 7.4%
- **Arts and Crafts:** 3.7%
- **Banking:** 3.7%
- **Computer & Network Security:** 3.7%
- **Consumer Services:** 3.7%
- **Food Production:** 3.7%
- **Health, Wellness and Fitness:** 3.7%
- **Other:** 25.9%

#### UJET

- **Consumer Services:** 27.4%
- **Telecommunications:** 9.3%
- **Outsourcing/Offshoring:** 8.5%
- **Food & Beverages:** 5.5%
- **Retail:** 4.6%
- **Information Technology and Services:** 3.8%
- **Automotive:** 3.6%
- **Consumer Goods:** 3.2%
- **Transportation/Trucking/Railroad:** 2.6%
- **Financial Services:** 2.6%
- **Other:** 28.8%

---
## Alternatives

### Alternatives to Google Contact Center AI

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (697 reviews)

### Alternatives to UJET

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (87 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)

---
## Top Discussions

### Google Contact Center AI

No discussions available for this product.

### UJET

- Title: [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) — 2 comments
  > **Top comment:** "It's used for IVR contact communication "
- Title: [How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?](https://www.g2.com/discussions/30614-how-do-i-view-my-call-history-without-having-to-reach-out-a-manager-is-it-possible-to-change-the-connections-notifications) — 2 comments
  > **Top comment:** "Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on..."
- Title: [How do i know how long i been in a subject selection?](https://www.g2.com/discussions/how-do-i-know-how-long-i-been-in-a-subject-selection) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up...."
- Title: [is there a way to change statutes in a longer term of time?](https://www.g2.com/discussions/is-there-a-way-to-change-statutes-in-a-longer-term-of-time) — 2 comments, 1 upvote
  > **Top comment:** "Yes. "
- Title: [why do you receive a blank csat dsat](https://www.g2.com/discussions/why-do-you-receive-a-blank-csat-dsat) — 2 comments, 1 upvote
  > **Top comment:** "Hey Rony, what happens in this kind of scenario is that the customer does not provide an answer to the first IVR question, just to the second one. i.e. Are..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/google-google-contact-center-ai-vs-ujet)