# Google Contact Center AI vs JustCall Comparison
---
## AI Generated Summary
- **G2 reviewers report** that JustCall excels in user-friendliness, with many users appreciating its intuitive interface. One user mentioned, "I like how JustCall is very easy to use and user-friendly," highlighting that even new users can quickly grasp its functionalities without extensive training.
- **Users say** that Google Contact Center AI offers a seamless onboarding experience, which is particularly beneficial for businesses looking to implement AI solutions. Reviewers noted that the integration of AI makes interactions feel more human-like, enhancing the overall customer experience.
- **According to verified reviews** , JustCall shines in its ability to streamline communication by managing calls and messages in one place. A user stated, "What I like best about JustCall is how it streamlines communication," which helps save time and keeps teams organized.
- **Reviewers mention** that Google Contact Center AI stands out for its unified communication capabilities, allowing users to manage voice, chat, and email all in one platform. This feature is particularly praised for providing real-time insights, making it easier for businesses to respond to customer needs effectively.
- **G2 reviewers highlight** that JustCall has a strong presence in the small business market, with 60.9% of its reviews coming from this segment. Users appreciate its affordability, with an entry-level price of $29, making it accessible for smaller teams looking for effective communication tools.
- **Users report** that while JustCall has a solid support system, Google Contact Center AI receives higher marks for quality of support, with many users noting the responsiveness and helpfulness of their support team. One user emphasized the importance of real-time support, which is a critical factor for businesses relying on timely assistance.



| | Google Contact Center AI | JustCall | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 31 | 2,388 | 
| **Largest Market Segment** | Small-Business (51.6% of reviews) | Small-Business (61.2% of reviews) | 
| **Entry Level Price** | No pricing available | $29.00 2 - User/Month (Billed Annually) | 

---
## Top Pros & Cons

### Google Contact Center AI

**Not enough data**

### JustCall

Pros:
- Ease of Use (286 reviews)
- Features (207 reviews)

Cons:
- Call Issues (154 reviews)
- Call Functionality (99 reviews)

---
## Ratings Comparison
| Rating | Google Contact Center AI | JustCall | 
|---|---|---|
  | **Meets Requirements** | 9.0 (29 reviews) | 8.6 (2158 reviews) | 
  | **Ease of Use** | 9.1 (29 reviews) | 8.8 (2206 reviews) | 
  | **Ease of Setup** | 9.4 (9 reviews) | 8.7 (1932 reviews) | 
  | **Ease of Admin** | 9.4 (6 reviews) | 8.6 (732 reviews) | 
  | **Quality of Support** | 9.1 (29 reviews) | 8.3 (2000 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (6 reviews) | 8.6 (731 reviews) | 
  | **Product Direction (% positive)** | 8.7 (27 reviews) | 8.8 (2147 reviews) | 

---
## Pricing

### Google Contact Center AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 7.7/10 | 321 |

#### Ticket and Case Management

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (150 reviews) | 
| **Ticket response user experience** | Not enough data | 8.0 (150 reviews) | 
| **Workflow** | Not enough data | 7.9 (145 reviews) | 
| **Response Automation** | Not enough data | 7.6 (146 reviews) | 
| **SLA Management** | Not enough data | 7.5 (135 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.0 (140 reviews) | 
| **Ticket Collaboration** | Not enough data | 7.6 (133 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.0 (143 reviews) | 

#### Generative AI

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (105 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (36 reviews) | 

#### Agentic AI - Help Desk

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.2 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (10 reviews) | 

#### Communication Channels

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Customer Portal** | Not enough data | 7.7 (135 reviews) | 
| **Email to Case** | Not enough data | 7.7 (132 reviews) | 
| **Chat/Live Support** | Not enough data | 7.9 (142 reviews) | 
| **Social Integration** | Not enough data | 7.2 (129 reviews) | 
| **Voice** | Not enough data | 8.5 (141 reviews) | 

#### Platform

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.9 (146 reviews) | 
| **Customization ** | Not enough data | 7.8 (287 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (150 reviews) | 
| **Integration** | Not enough data | 8.3 (151 reviews) | 
| **Reporting** | Not enough data | 8.1 (148 reviews) | 
| **Dashboards** | Not enough data | 8.4 (148 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 7.7/10 | 61 |

#### Lead Facilitation

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Feature Not Available | 
| **Lead Qualification** | Not enough data | Feature Not Available | 
| **Lead Follow-up** | Not enough data | 7.5 (54 reviews) | 
| **Meeting Scheduling ** | Not enough data | 7.9 (56 reviews) | 

#### Organization

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Feature Not Available | 
| **Data Entry** | Not enough data | Feature Not Available | 
| **Integrations / APIs** | Not enough data | Feature Not Available | 

#### Performance Analysis

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Coaching ** | Not enough data | 7.8 (55 reviews) | 
| **Peformance Tracking** | Not enough data | 8.0 (56 reviews) | 

#### Sales Analysis

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Feature Not Available | 
| **Sales Forecasting ** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (56 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - AI Sales Assistant

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (13 reviews) | 
| **Decision Making** | Not enough data | 8.2 (11 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 8.5/10 | 628 |

#### Dialing Options

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.4 (576 reviews) | 
| **Progressive Dialing** | Not enough data | 8.5 (572 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 8.5 (9 reviews) | 

#### Agent Tools

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.9 (540 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.1 (561 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.0 (583 reviews) ✓ Verified | 

#### Automation

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.1 (545 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.1 (543 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.0 (544 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (14 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (9 reviews) | 
| **Compliance Monitoring** | Not enough data | 9.4 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 9.4 (8 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 7.9/10 | 59 |

#### Call Analytics

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Call Recording** | Not enough data | 8.7 (55 reviews) | 
| **Machine Learning** | Not enough data | 7.9 (53 reviews) | 
| **Call Analysis** | Not enough data | 8.1 (53 reviews) | 
| **Lead Qualification** | Not enough data | 8.1 (53 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.1 (53 reviews) | 
| **Speech-to-Text** | Not enough data | 8.2 (53 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Conversation Intelligence

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (5 reviews) | 
| **Decision Making** | Not enough data | 8.1 (6 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 8.0/10 | 365 |

#### Text Messaging

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.4 (321 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 8.7 (335 reviews) | 
| **Text Scheduler** | Not enough data | 8.4 (327 reviews) | 
| **Automatic Replies** | Not enough data | 8.0 (311 reviews) | 
| **Automatic URL Shortening** | Not enough data | 7.2 (302 reviews) | 
| **MMS Marketing** | Not enough data | 8.0 (319 reviews) | 
| **Personalization** | Not enough data | 8.1 (314 reviews) | 
| **Transactional SMS** | Not enough data | 8.3 (320 reviews) | 

#### SMS Platform

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Reporting** | Not enough data | 8.0 (312 reviews) | 
| **Automation** | Not enough data | 8.2 (318 reviews) | 
| **White Label** | Not enough data | 7.2 (309 reviews) | 
| **Text-to-Landline** | Not enough data | 7.1 (307 reviews) | 
| **Short Codes** | Not enough data | 7.2 (295 reviews) | 
| **API Integration** | Not enough data | 8.1 (306 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (11 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 
| **Decision Making** | Not enough data | 7.6 (12 reviews) | 

#### AI Automation - SMS Marketing

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 7.7/10 | 383 |

#### Channels

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.0 (351 reviews) | 
| **Open Listening** | Not enough data | 7.8 (351 reviews) | 
| **Physical Media** | Not enough data | 6.9 (352 reviews) | 

#### Design

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.8 (352 reviews) | 
| **Create Content** | Not enough data | 7.3 (358 reviews) | 
| **Personalization** | Not enough data | 8.1 (365 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (358 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.3 (352 reviews) | 

#### Generative AI

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (139 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 8.0/10 | 71 |

#### Quality Assurance

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Evaluation** | Not enough data | 8.0 (67 reviews) | 
| **Calibration** | Not enough data | 7.9 (62 reviews) | 
| **Reports** | Not enough data | 8.0 (60 reviews) | 

#### Engagement

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Feedback** | Not enough data | 8.0 (65 reviews) | 
| **Dashboards** | Not enough data | 8.1 (68 reviews) | 
| **Training** | Not enough data | 7.5 (63 reviews) | 

#### Performance

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (66 reviews) | 
| **Compliance** | Not enough data | 8.6 (63 reviews) | 

#### Generative AI

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (63 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (60 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | 9.0/10 | 12 |
| **JustCall** | 8.0/10 | 586 |

#### Channels

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Voice** | 9.3 (12 reviews) | 8.7 (504 reviews) ✓ Verified | 
| **Social** | 8.9 (12 reviews) | 7.4 (454 reviews) | 
| **Web Chat** | 9.2 (11 reviews) | 7.6 (436 reviews) | 
| **Mobile SMS** | 9.1 (11 reviews) | 8.4 (495 reviews) ✓ Verified | 
| **Email** | 9.2 (11 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | 9.5 (10 reviews) | Feature Not Available | 

#### Functions

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Session Routing** | 8.7 (10 reviews) | 8.1 (493 reviews) ✓ Verified | 
| **Session Queuing** | 8.8 (11 reviews) | 8.1 (478 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.6 (11 reviews) | 8.0 (486 reviews) ✓ Verified | 
| **Speech Analytics** | 9.2 (11 reviews) | 7.9 (415 reviews) | 
| **Auto Dialer** | 9.1 (11 reviews) | 8.0 (450 reviews) ✓ Verified | 
| **IVR** | 8.5 (10 reviews) | 8.2 (464 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.5 (10 reviews) | 8.0 (446 reviews) ✓ Verified | 
| **Persistent Data** | 8.7 (10 reviews) | 8.0 (445 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (6 reviews) | 

#### Administrative

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Session Summary Notes** | 8.9 (11 reviews) | 8.3 (483 reviews) ✓ Verified | 
| **Administrator Access** | 9.5 (10 reviews) | 8.4 (484 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.6 (11 reviews) | 8.4 (520 reviews) ✓ Verified | 
| **Session Recording** | 8.9 (11 reviews) | 8.7 (459 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 9.0 (10 reviews) | 7.9 (463 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Responses

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Personalization** | Not enough data | 7.8 (33 reviews) | 
| **Route To Human** | Not enough data | 8.0 (32 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.4 (32 reviews) | 

#### Automation - AI Agents

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Feature Not Available | 
| **Customer Interaction Automation** | Not enough data | 7.5 (31 reviews) | 
| **Lead Generation** | Not enough data | 7.2 (30 reviews) | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | 7.6 (31 reviews) | 

#### Platform

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Conversation Editor** | Not enough data | 7.9 (32 reviews) | 
| **Integration** | Not enough data | 8.3 (33 reviews) | 
| **Human-In-The-Loop** | Not enough data | 7.9 (33 reviews) | 

#### Autonomy -  AI Agents

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.6 (30 reviews) | 
| **Adaptive Responses** | Not enough data | Feature Not Available | 
| **Task Execution** | Not enough data | 7.5 (32 reviews) | 
| **Problem Solving** | Not enough data | 7.7 (31 reviews) | 

#### Generative AI

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (32 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 8.0/10 | 106 |

#### Workforce Management

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.4 (87 reviews) | 
| **Skills Management** | Not enough data | 8.0 (84 reviews) | 
| **Shift Scheduling** | Not enough data | 7.8 (88 reviews) | 
| **Agent Self-Service** | Not enough data | 7.6 (83 reviews) | 
| **Mobile Access** | Not enough data | 8.3 (91 reviews) | 

#### Administration

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Automation** | Not enough data | 7.9 (84 reviews) | 
| **Performance Analysis** | Not enough data | 8.1 (86 reviews) | 
| **Dashboards** | Not enough data | 8.4 (88 reviews) | 
| **Forecasting** | Not enough data | 7.6 (78 reviews) | 
| **Intraday Management** | Not enough data | 7.9 (89 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 8.1/10 | 306 |

#### Platform

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Omnichannel** | Not enough data | 7.4 (282 reviews) | 
| **Mobile Access** | Not enough data | 8.2 (287 reviews) | 
| **Queue Management** | Not enough data | 7.9 (291 reviews) | 
| **Call Routing** | Not enough data | 8.3 (295 reviews) | 
| **Call Back** | Not enough data | 8.1 (289 reviews) | 
| **IVR** | Not enough data | 7.8 (282 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.1 (284 reviews) | 

#### Generative AI

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.9 (99 reviews) | 

#### Workforce Management

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.5 (284 reviews) | 
| **Performance Evaluation** | Not enough data | 8.4 (285 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (8 reviews) | 

#### Administrative

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (292 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.4 (290 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | 9.0/10 | 15 |
| **JustCall** | N/A | N/A |

#### Customer Support

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Text** | 9.7 (11 reviews) | Not enough data | 
| **Speech** | 9.1 (11 reviews) | Not enough data | 
| **Knowledge Base** | 9.0 (13 reviews) | Not enough data | 

#### Automation

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Ticket Resolution** | 8.9 (12 reviews) | Not enough data | 
| **Customization** | 8.8 (11 reviews) | Not enough data | 
| **Intelligent Routing** | 8.3 (11 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Learning** | 9.4 (11 reviews) | Not enough data | 
| **Language** | 8.9 (11 reviews) | Not enough data | 
| **Conversational AI** | 8.8 (14 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 7.9/10 | 322 |

#### Generative AI

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (35 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (36 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.6 (35 reviews) | 

#### Communication

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.0 (201 reviews) | 
| **Notifications** | Not enough data | 8.2 (203 reviews) | 
| **Targeted Emails** | Not enough data | 7.7 (191 reviews) | 
| **In-App Messaging** | Not enough data | 8.1 (191 reviews) | 
| **Co-Browsing** | Not enough data | 7.5 (193 reviews) | 

####  Internal Use

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Customization ** | Not enough data | 7.8 (287 reviews) | 
| **Conversation Archiving** | Not enough data | 8.0 (198 reviews) | 
| **Lead Development** | Not enough data | 7.9 (194 reviews) | 
| **Knowledge Base** | Not enough data | 7.9 (190 reviews) | 
| **Team Inbox ** | Not enough data | 8.2 (195 reviews) | 
| **Customer Profiles** | Not enough data | 8.2 (196 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 8.0/10 | 180 |

#### Generative AI

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (36 reviews) | 

#### Self-Service Experience

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.2 (165 reviews) | 
| **Searchable Articles** | Not enough data | 7.9 (170 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 8.3 (165 reviews) | 

#### Self-Service Platform

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Branding** | Not enough data | 7.9 (167 reviews) | 
| **Automation** | Not enough data | 8.1 (166 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.4 (165 reviews) | 
| **Integrations** | Not enough data | 8.5 (166 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 8.2/10 | 57 |

#### Generative AI

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.2 (56 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 7.4/10 | 76 |

#### Generative AI

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (72 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (73 reviews) | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 7.8/10 | 151 |

#### Generative AI

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (127 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (126 reviews) | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | 

#### Monitoring

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Interactions** | Not enough data | 8.4 (136 reviews) | 
| **Web & Application Usage** | Not enough data | 8.0 (135 reviews) | 
| **Mobile App Usage** | Not enough data | Feature Not Available | 
| **Screenshots** | Not enough data | 7.6 (129 reviews) | 
| **Web Blocking** | Not enough data | 7.3 (127 reviews) | 

#### Activity Monitoring - Employee Monitoring

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Calls** | Not enough data | 8.8 (144 reviews) | 
| **Email Activity Tracking** | Not enough data | 7.5 (127 reviews) | 
| **Social Media Activity Tracking** | Not enough data | 6.7 (130 reviews) | 
| **Live Chat** | Not enough data | 7.3 (132 reviews) | 

#### Feedback

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Archives** | Not enough data | 8.0 (131 reviews) | 

#### Productivity Analytics - Employee Monitoring

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Project** | Not enough data | 8.1 (59 reviews) | 
| **Hours** | Not enough data | 8.4 (59 reviews) | 
| **Intelligence** | Not enough data | 7.9 (58 reviews) | 
| **Burnout Indicators** | Not enough data | 7.6 (58 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 8.7/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Call Management** | Not enough data | 8.5 (42 reviews) | 
| **Communication Management** | Not enough data | 8.6 (43 reviews) | 
| **Scalability** | Not enough data | 8.6 (39 reviews) | 
| **Integrations** | Not enough data | 8.5 (39 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.6 (42 reviews) | 
| **Accessibility** | Not enough data | 8.7 (39 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.5 (38 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.5 (40 reviews) | 
| **Support and Reliability** | Not enough data | Feature Not Available | 
| **Automated attendant** | Not enough data | Feature Not Available | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 7.4/10 | 342 |

#### Platform Basics - VoIP Providers

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 7.8 (9 reviews) | 
| **Call Management** | Not enough data | 8.0 (11 reviews) | 
| **Network monitoring** | Not enough data | 7.8 (9 reviews) | 
| **Integrations** | Not enough data | 7.9 (11 reviews) | 
| **Virtual PBX** | Not enough data | 6.7 (7 reviews) | 
| **SIP trunking services** | Not enough data | 6.4 (7 reviews) | 

#### Basic Communication

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.0 (322 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 5.9 (262 reviews) | 
| **Instant Messaging** | Not enough data | 7.7 (281 reviews) | 
| **Screen Sharing** | Not enough data | Feature Not Available | 
| **Conference Calls** | Not enough data | 7.0 (271 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 7.6 (269 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 6.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 

#### Access

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Software Pairing** | Not enough data | 7.8 (271 reviews) ✓ Verified | 
| **Browser Extension** | Not enough data | 8.2 (295 reviews) | 
| **Individual Download** | Not enough data | 8.1 (287 reviews) | 

#### Advanced Features

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Hold Music** | Not enough data | 7.1 (267 reviews) | 
| **Automated Attendants** | Not enough data | 7.0 (255 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 8.8 (308 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 8.0/10 | 701 |

#### Agentic AI - Outbound Call Tracking

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (23 reviews) | 

#### Calling

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Record Calls** | Not enough data | 9.0 (660 reviews) | 
| **Generate Location** | Not enough data | 8.1 (591 reviews) | 
| **Call Types** | Not enough data | 8.6 (627 reviews) | 
| **Click-to-Call** | Not enough data | 8.7 (627 reviews) | 
| **Auto Dialer** | Not enough data | 7.9 (28 reviews) | 

#### Contacts

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (608 reviews) | 
| **Information Locater** | Not enough data | 8.0 (592 reviews) | 
| **Record Prospect Data** | Not enough data | 7.9 (587 reviews) | 

#### Insights

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Notes** | Not enough data | 8.4 (622 reviews) | 
| **Daily Summary** | Not enough data | 8.2 (615 reviews) | 
| **Automated Voicemails** | Not enough data | 8.0 (588 reviews) | 
| **Automated Emails** | Not enough data | 7.1 (547 reviews) | 
| **Sorts Prospects** | Not enough data | 7.3 (540 reviews) | 
| **Automated Note Taking** | Not enough data | 7.8 (25 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 8.0/10 | 6 |

#### Agentic AI - Audio Conferencing

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 7.8 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | 8.0/10 | 54 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (22 reviews) | 
| **Contextual Response Generation** | Not enough data | 7.8 (24 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (21 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 7.5 (23 reviews) | 
| **Multilingual Support** | Not enough data | 7.7 (26 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.0 (24 reviews) | 
| **Feedback Collection** | Not enough data | 7.8 (23 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (24 reviews) | 
| **Workflow Optimization** | Not enough data | 8.4 (32 reviews) | 

#### Automation

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.6 (33 reviews) | 
| **Feedback Collection** | Not enough data | 8.0 (23 reviews) | 
| **Document Processing** | Not enough data | 8.7 (25 reviews) | 

#### Autonomy

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.9 (21 reviews) | 
| **Adaptive Responses** | Not enough data | 8.3 (23 reviews) | 
| **Task Execution** | Not enough data | 8.5 (25 reviews) | 
| **Problem Solving** | Not enough data | 8.2 (23 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Google Contact Center AI** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Google Contact Center AI | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Google Contact Center AI (1):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to JustCall (21):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Google Contact Center AI | JustCall | 
|---|---|---|
| **Small-Business** | 51.6% | 61.2% | 
| **Mid-Market** | 29.0% | 31.7% | 
| **Enterprise** | 19.4% | 7.1% | 

### By Industry

#### Google Contact Center AI

- **Information Technology and Services:** 22.6%
- **Computer Software:** 9.7%
- **Consulting:** 6.5%
- **Education Management:** 6.5%
- **Arts and Crafts:** 3.2%
- **Banking:** 3.2%
- **Capital Markets:** 3.2%
- **Computer & Network Security:** 3.2%
- **Construction:** 3.2%
- **Consumer Services:** 3.2%
- **Other:** 35.5%

#### JustCall

- **Computer Software:** 10.4%
- **Financial Services:** 6.3%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.8%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.5%

---
## Alternatives

### Alternatives to Google Contact Center AI

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (749 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1627 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (707 reviews)

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1627 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (211 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)

---
## Top Discussions

### Google Contact Center AI

No discussions available for this product.

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/google-google-contact-center-ai-vs-saas-labs-justcall)