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Compare Google Contact Center AI and PolyAI 
Featured Products
At a Glance
Market Segments
Small-Business (51.9% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Google Contact Center AI
Star Rating
(27)4.5 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Google Contact Center AIPolyAI
Star Rating
(12)5.0 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about PolyAIPricing
Entry-Level Pricing
Google Contact Center AI
No pricing availablePolyAI
No pricing availableFree Trial
Google Contact Center AI
No trial information availablePolyAI
No trial information availableRatings
Meets Requirements
9.0
25
Not enough data
Ease of Use
9.1
25
Not enough data
Ease of Setup
9.4
6
Not enough data
Ease of Admin
9.3
5
Not enough data
Quality of Support
9.1
25
Not enough data
Has the product been a good partner in doing business?
10.0
5
Not enough data
Product Direction (% positive)
9.1
25
Not enough data
Features by Category
Channels
9.3
12
Not enough data
8.9
12
Not enough data
9.2
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
Generative AI
9.5
10
Not enough data
Functions
8.7
10
Not enough data
8.8
11
Not enough data
8.6
11
Not enough data
9.2
11
Not enough data
9.1
11
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.9
11
Not enough data
9.5
10
Not enough data
8.6
11
Not enough data
8.9
11
Not enough data
9.0
10
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
9.7
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
Automation
8.8
11
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
Artificial Intelligence
9.4
11
Not enough data
8.9
11
Not enough data
9.4
11
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Contact Center AI and PolyAI are categorized as Customer Service Automation
Unique Categories
Google Contact Center AI is categorized as Contact Center
PolyAI is categorized as AI Voice Assistants, Multilingual Customer Support, AI Agents For Business Operations, Speech Analytics, Bot Platforms, Customer Self-Service, and Voice Recognition
Reviews
Reviewers' Company Size
Google Contact Center AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PolyAI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.9%
Computer Software
11.1%
Consulting
7.4%
Education Management
7.4%
Telecommunications
3.7%
Other
44.4%
Hospitality
25.0%
Computer Software
16.7%
Restaurants
8.3%
Information Technology and Services
8.3%
Gambling & Casinos
8.3%
Other
33.3%
Alternatives
Discussions
Google Contact Center AI has no discussions with answers
PolyAI has no discussions with answers
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