Link copied to clipboard # Google Contact Center AI vs Salesforce Service Cloud Comparison - What are their main differences? Share [ Export ](/compare/google-google-contact-center-ai/agentforce-service-formerly-salesforce-service-cloud/export.csv) Google Contact Center AISalesforce Service Cloud[+ Add Product](#) Pricing **Google Contact Center AI** No pricing available **Salesforce Service Cloud** Free Trial **Starting at $25.00** 1 User Per Month ยท Starter Suite **Pricing Insights** from reviews Time to Implement **Google Contact Center AI** 2 monthsFaster Based on 10 responses **Salesforce Service Cloud** 5 months Based on 597 responses Return on Investment **Google Contact Center AI** 9 months3 months sooner Based on 10 responses **Salesforce Service Cloud** 12 months Based on 542 responses Perceived Cost **Google Contact Center AI** Not enough reviews yet **Salesforce Service Cloud** $$$$$ Average Discount **Google Contact Center AI** 13% **Salesforce Service Cloud** 16%3% more ![Google Contact Center AI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ead6e085d24ed72bc7795c3b833c1ed3/google-google-contact-center-ai.jpg "Google Contact Center AI") ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Google Contact Center AI** Not enough data **Salesforce Service Cloud** [ Ease of Use (1705) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?filters%5Bsentiment_snippet%5D=1072199&qs=pros-and-cons#reviews)[ Features (1497) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?filters%5Bsentiment_snippet%5D=1078855&qs=pros-and-cons#reviews)[ Complexity (912) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?filters%5Bsentiment_snippet%5D=1071856&qs=pros-and-cons#reviews)[ Learning Curve (787) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?filters%5Bsentiment_snippet%5D=1068751&qs=pros-and-cons#reviews) Integrations **Google Contact Center AI** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cf9064758db11cfe72199e7c90e4b1ed/cognigy-ai.png "Product Avatar Image") Cognigy.AI ](https://www.g2.com/products/cognigy-ai/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_875175039c275eab2eed735a56ad8cee/google-google-cloud-speech-to-text.jpeg "Product Avatar Image") Google Cloud Speech to Text ](https://www.g2.com/products/google-google-cloud-speech-to-text/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_252cd1d6c5a3504644665074d104abd4/salesforce-crm-dashboards.png "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ View all ](https://www.g2.com/products/google-google-contact-center-ai/integrations) **Salesforce Service Cloud** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_909e7579bc6c6f573feb31d6bf2fb582/amazon-appflow.png "Product Avatar Image") Amazon AppFlow ](https://www.g2.com/products/amazon-appflow/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd2cb7ce28768d6490870c9453edea61/amazon-chime.png "Product Avatar Image") Amazon Chime ](https://www.g2.com/products/amazon-chime/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_517cee48d5c61ab3a3a6863407369c44/anaplan.jpeg "Product Avatar Image") Anaplan ](https://www.g2.com/products/anaplan/reviews)[ View all ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/integrations) Screenshots **Google Contact Center AI** No screenshot available **Salesforce Service Cloud** ![Salesforce Service Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/147067/employee-service-console-2.png) **Ratings** from reviews Meets Requirements **Google Contact Center AI** 8.7 8.768 **Salesforce Service Cloud** 8.6 8.62,915 Ease of Use **Google Contact Center AI** 9.0 9.070 **Salesforce Service Cloud** 8.4 8.46,386 Ease of Setup **Google Contact Center AI** 8.7 8.750 **Salesforce Service Cloud** 7.9 7.95,112 Ease of Admin **Google Contact Center AI** 8.7 8.723 **Salesforce Service Cloud** 8.2 8.21,613 Quality of Support **Google Contact Center AI** 8.8 8.866 **Salesforce Service Cloud** 8.3 8.32,686 Has the product been a good partner in doing business? **Google Contact Center AI** 8.8 8.823 **Salesforce Service Cloud** 8.7 8.71,593 Product Direction (% positive) **Google Contact Center AI** 8.0 8.057 **Salesforce Service Cloud** 8.3 8.32,832 **Features** ratings from reviews Contact Center 9.0 21 8.4 341 Customer Service Automation 8.8 57 8.7 1,034 Contact Center Knowledge Base Not enough data 8.6 273 Customer Communications Management Not enough data 8.3 146 Conversational Support Not enough data 8.1 125 Customer Self-Service Not enough data 8.5 776 Digital Customer Service Platforms Not enough data 8.2 92 Enterprise Feedback Management Not enough data 8.6 33 Live Chat Not enough data 8.4 1,046 Social Customer Service Not enough data 8.5 341 Contact Center Quality Assurance Not enough data 8.6 85 Help Desk Not enough data 8.6 1,792 Complaint Management Not enough data 8.7 233 Contact Center Workforce Not enough data 7.8 62 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 51.4% Mid-Market(51-1000 emp.) 31.9% Enterprise(\> 1000 emp.) 16.7% Small-Business(50 or fewer emp.) 51.4% Mid-Market(51-1000 emp.) 31.9% Enterprise(\> 1000 emp.) 16.7% Small-Business(50 or fewer emp.) 19.4% Mid-Market(51-1000 emp.) 42.7% Enterprise(\> 1000 emp.) 38.0% Small-Business(50 or fewer emp.) 19.4% Mid-Market(51-1000 emp.) 42.7% Enterprise(\> 1000 emp.) 38.0% **Reviewers' Industry** [![Google Contact Center AI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ead6e085d24ed72bc7795c3b833c1ed3/google-google-contact-center-ai.jpg "Google Contact Center AI")](https://www.g2.com/products/google-google-contact-center-ai/reviews) Google Contact Center AI Computer Software 16.7% Information Technology and Services 11.1% Insurance 6.9% Accounting 4.2% Consulting 4.2% Other 56.9% [![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud")](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud Information Technology and Services 11.3% Computer Software 8.9% Financial Services 7.9% Manufacturing 4.6% Non-Profit Organization Management 3.8% Other 63.5% Alternatives **Google Contact Center AI Alternatives** ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) **Salesforce Service Cloud Alternatives** ![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management") [ ServiceNow Customer Service... ](/products/servicenow-customer-service-management/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service") [ Sprinklr Service ](/products/sprinklr-service/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews)