Introducing G2.ai, the future of software buying.Try now
Compare Google Cloud Observability and ServiceNow Cloud Observability (formerly LightStep) 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ManageEngine OpManager
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Site24x7
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Komodor
Visit Website
At a Glance
Market Segments
Mid-Market (43.4% of reviews)
Enterprise (47.4% of reviews)
Entry-Level Pricing
No pricing available
Free Get started quickly
Google Cloud Observability
Star Rating
(99)4.3 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Google Cloud ObservabilityServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Google Cloud Operations excels in its "Real-Time Monitoring" capabilities, with a score of 8.8, allowing teams to quickly identify and respond to issues as they arise. In contrast, ServiceNow Cloud Observability shines in "Dashboards and Visualizations," scoring an impressive 9.5, which users appreciate for its intuitive layout and ease of use.
- Reviewers mention that Google Cloud Operations offers robust "Performance Baselines" at a score of 9.0, helping teams maintain optimal performance levels. However, ServiceNow Cloud Observability's "Automation" feature stands out with a perfect score of 9.8, enabling users to automate repetitive tasks and streamline incident responses effectively.
- G2 users highlight that Google Cloud Operations provides strong "API Monitoring" with a score of 8.7, which is crucial for teams relying on integrations. On the other hand, ServiceNow Cloud Observability's "Root Cause Analysis (RCA)" feature, scoring 8.7, is praised for its ability to quickly pinpoint issues, reducing downtime significantly.
- Users on G2 report that Google Cloud Operations has a solid "Quality of Support" rating at 8.2, but ServiceNow Cloud Observability outperforms with a remarkable score of 9.6, indicating a more responsive and helpful support team, which is vital for enterprise-level users.
- Reviewers mention that Google Cloud Operations is particularly strong in "Usage Monitoring" with a score of 8.7, providing insights into resource consumption. In contrast, ServiceNow Cloud Observability's "Incident Alerting" feature, scoring 8.5, is noted for its effectiveness in notifying teams about critical issues promptly.
- Users say that while Google Cloud Operations has a diverse range of monitoring capabilities, ServiceNow Cloud Observability's "Dynamic Transaction Mapping" feature is a standout, allowing users to visualize complex transactions across multiple services, which enhances overall observability and troubleshooting.
Pricing
Entry-Level Pricing
Google Cloud Observability
No pricing availableServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Free Trial
Google Cloud Observability
No trial information availableServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Ratings
Meets Requirements
8.6
62
9.0
14
Ease of Use
8.5
62
9.2
14
Ease of Setup
9.0
34
Not enough data
Ease of Admin
8.5
34
Not enough data
Quality of Support
8.2
56
9.6
14
Has the product been a good partner in doing business?
8.6
33
Not enough data
Product Direction (% positive)
8.4
50
7.9
11
Features by Category
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.7
38
Not enough data
8.4
36
Not enough data
8.7
36
Not enough data
8.8
38
Not enough data
Not enough data
Not enough data
Administration
8.8
38
Feature Not Available
8.4
32
Not enough data
8.4
34
Not enough data
Not enough data
Not enough data
Analysis
8.6
38
Not enough data
8.5
39
Not enough data
8.3
32
Feature Not Available
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
9.5
7
Not enough data
7.9
7
Not enough data
9.3
7
Monitoring and Management
Not enough data
9.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Alerts management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Cloud Observability and ServiceNow Cloud Observability (formerly LightStep) are categorized as Cloud Infrastructure Monitoring and Observability Software
Unique Categories
Google Cloud Observability has no unique categories
ServiceNow Cloud Observability (formerly LightStep) is categorized as Container Monitoring, Application Performance Monitoring (APM), Log Monitoring, Enterprise Monitoring, and Database Monitoring
Reviews
Reviewers' Company Size
Google Cloud Observability
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
20.5%
Computer & Network Security
7.2%
Telecommunications
6.0%
Banking
6.0%
Other
33.7%
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Discussions
What is the best way to learn Stackdriver?
1 Comment
JE
Use Qwiklabs Read more
Google Cloud Observability has no more discussions with answers
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
