# Google Cloud Dialogflow, Rasa vs yellow.ai Comparison

| | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.0 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 134 | 11 | 106 | 
| **Largest Market Segment** | Small-Business (43.4% of reviews) | Small-Business (72.7% of reviews) | Small-Business (38.0% of reviews) | 
| **Entry Level Price** | Pay As You Go Per Month | Free | No pricing available | 

---
## Top Pros & Cons

### Google Cloud Dialogflow

Pros:
- Ease of Use (14 reviews)
- Integrations (9 reviews)

Cons:
- Cost (5 reviews)
- Expensive (5 reviews)

### Rasa

**Not enough data**

### yellow.ai

Pros:
- Integrations (11 reviews)
- Chatbot Development (10 reviews)

Cons:
- Steep Learning Curve (7 reviews)
- Learning Curve (6 reviews)

---
## Ratings Comparison
| Rating | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (103 reviews) | 7.8 (9 reviews) | 8.4 (71 reviews) | 
  | **Ease of Use** | 8.7 (106 reviews) | 7.2 (9 reviews) | 8.7 (74 reviews) | 
  | **Ease of Setup** | 8.7 (59 reviews) | Not enough data | 8.1 (34 reviews) | 
  | **Ease of Admin** | 8.6 (51 reviews) | Not enough data | 8.4 (33 reviews) | 
  | **Quality of Support** | 8.4 (91 reviews) | 8.3 (9 reviews) | 8.4 (69 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (45 reviews) | Not enough data | 8.6 (33 reviews) | 
  | **Product Direction (% positive)** | 8.7 (101 reviews) | 5.0 (7 reviews) | 8.5 (62 reviews) | 

---
## Pricing

### Google Cloud Dialogflow

#### Entry-Level Pricing

Plan: CX Agent

Price: Pay As You Go Per Month

Description: Provides an advanced agent type suitable for large or very complex agents.


Key Features:
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)

[Browse all 4 editions](https://www.g2.com/products/google-cloud-dialogflow/pricing)

#### Free Trial

Yes

### Rasa

#### Entry-Level Pricing

Plan: Developer Edition

Price: Free

Description: For developers exploring AI assistant projects, you can access all of Rasa Pro on your own computer. CALM, Enterprise Search, E2E testing, and more. Community Support is available in our Forum.

Key Features:
- Access to Rasa Pro and our dialogue engine CALM (Conversational AI with Language Models) .

[Browse all 3 editions](https://www.g2.com/products/rasa/pricing)

#### Free Trial

Yes

### yellow.ai

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | 9.0/10 | 24 |
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Reliability** | 9.0 (16 reviews) | Not enough data | Not enough data | 
| **Data Security** | 9.5 (14 reviews) | Not enough data | Not enough data | 

#### Interaction

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Complex Query Handling** | 8.6 (15 reviews) | Not enough data | Not enough data | 
| **Natural Conversation** | 9.2 (15 reviews) | Not enough data | Not enough data | 
| **Understanding** | 9.1 (13 reviews) | Not enough data | Not enough data | 
| **Context Management** | 9.1 (15 reviews) | Not enough data | Not enough data | 
| **Customizability** | 8.4 (15 reviews) | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **User Interaction Learning** | 9.0 (13 reviews) | Not enough data | Not enough data | 
| **Error Learning** | 9.0 (16 reviews) | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Creativity** | 9.0 (14 reviews) | Not enough data | Not enough data | 
| **Content Accuracy** | 9.2 (16 reviews) | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **API Flexibility** | 9.2 (14 reviews) | Not enough data | Not enough data | 
| **Update Frequency and Utility** | 9.0 (13 reviews) | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | 9.1 (15 reviews) | Not enough data | Not enough data | 
| **Software Integration** | 9.2 (18 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **yellow.ai** | 8.8/10 | 12 |

#### Messenger

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 9.5 (10 reviews) | 
| **AI** | Not enough data | Not enough data | 9.2 (11 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Customization Interface** | Not enough data | Not enough data | 9.3 (10 reviews) | 

#### Channels

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Website** | Not enough data | Not enough data | 9.0 (7 reviews) | 
| **Text Message (SMS)** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Voice Assistants** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Other** | Not enough data | Not enough data | 9.2 (6 reviews) | 

#### Customers

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Profiles** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.0 (10 reviews) | 
| **Lead Gathering** | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **Sales Conversion** | Not enough data | Not enough data | 8.7 (10 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | 8.9/10 | 25 |
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Compatibility

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Federated Search** | 8.8 (20 reviews) | Not enough data | Not enough data | 
| **File Types** | 8.9 (20 reviews) | Not enough data | Not enough data | 
| **Global Language Support** | 8.7 (21 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Search Software

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Search Queries

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Typo Tolerance** | 8.8 (20 reviews) | Not enough data | Not enough data | 
| **Faceted Search** | 9.1 (20 reviews) | Not enough data | Not enough data | 
| **Synonyms** | 8.7 (20 reviews) | Not enough data | Not enough data | 
| **Highlighting** | 9.0 (18 reviews) | Not enough data | Not enough data | 
| **Natural Language** | 9.3 (21 reviews) | Not enough data | Not enough data | 

#### AI powered search - Enterprise Search Software

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | Not enough data | Not enough data | 
| **Relevance Tuning** | Not enough data | Not enough data | Not enough data | 
| **NLP & Semantic search** | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Personalization** | 8.6 (21 reviews) | Not enough data | Not enough data | 
| **Search Analytics** | 8.9 (19 reviews) | Not enough data | Not enough data | 
| **Integrations** | 9.1 (19 reviews) | Not enough data | Not enough data | 

#### Compatibility - Enterprise Search Software

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **File Types** | Not enough data | Not enough data | Not enough data | 
| **Federated Search** | Not enough data | Not enough data | Not enough data | 
| **Global Language Support** | Not enough data | Not enough data | Not enough data | 

#### Functionality - Enterprise Search Software

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Search Analytics** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Search Queries - Enterprise Search Software

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Highlighting** | Not enough data | Not enough data | Not enough data | 
| **Faceted Search** | Not enough data | Not enough data | Not enough data | 
| **Typo Tolerance** | Not enough data | Not enough data | Not enough data | 
| **Synonyms** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Responses

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 8.3 (11 reviews) | 

#### Automation - AI Agents

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **Integration** | Not enough data | Not enough data | 9.0 (10 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 8.5 (10 reviews) | 

#### Autonomy -  AI Agents

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **yellow.ai** | 8.9/10 | 6 |

#### Responses

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Control** | Not enough data | Not enough data | 9.0 (5 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 9.0 (5 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 8.3 (5 reviews) | 
| **Branding** | Not enough data | Not enough data | 9.0 (5 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.3 (5 reviews) | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.7 (5 reviews) | 

#### Generative AI

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Conversational Platform

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **yellow.ai** | 8.5/10 | 9 |

#### Customer Support

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Speech** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.5 (8 reviews) | 

#### Automation

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **Customization** | Not enough data | Not enough data | 9.2 (8 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 7.9 (8 reviews) | 

#### Artificial Intelligence

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Language** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 8.8 (8 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | 8.6/10 | 37 |
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Generative AI

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **AI Text Generation** | 8.5 (28 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.6 (30 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **yellow.ai** | 8.8/10 | 18 |

#### Generative AI

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 9.3 (14 reviews) | 
| **Notifications** | Not enough data | Not enough data | 9.2 (14 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 9.0 (10 reviews) | 
| **In-App Messaging** | Not enough data | Not enough data | 9.0 (13 reviews) | 
| **Co-Browsing** | Not enough data | Not enough data | 8.0 (9 reviews) | 

####  Internal Use

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.4 (16 reviews) | 
| **Conversation Archiving** | Not enough data | Not enough data | 9.2 (11 reviews) | 
| **Lead Development** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.7 (13 reviews) | 
| **Team Inbox ** | Not enough data | Not enough data | 8.3 (13 reviews) | 
| **Customer Profiles** | Not enough data | Not enough data | 8.7 (13 reviews) | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Google Cloud Dialogflow** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Bot Platforms](https://www.g2.com/categories/bot-platforms)

**Unique to Google Cloud Dialogflow (2):** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)

**Unique to Rasa (3):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)

**Unique to yellow.ai (9):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Live Chat Software](https://www.g2.com/categories/live-chat), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Chatbots Software](https://www.g2.com/categories/chatbots), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Google Cloud Dialogflow | Rasa | yellow.ai | 
|---|---|---|---|
| **Small-Business** | 43.4% | 72.7% | 38.0% | 
| **Mid-Market** | 20.9% | 9.1% | 33.0% | 
| **Enterprise** | 35.7% | 18.2% | 29.0% | 

### By Industry

#### Google Cloud Dialogflow

- **Information Technology and Services:** 24.8%
- **Computer Software:** 17.8%
- **Consulting:** 4.7%
- **Telecommunications:** 4.7%
- **Education Management:** 3.9%
- **Hospital & Health Care:** 3.9%
- **Consumer Services:** 3.1%
- **Financial Services:** 3.1%
- **Information Services:** 3.1%
- **Higher Education:** 2.3%
- **Other:** 28.7%

#### Rasa

- **Computer Software:** 36.4%
- **Information Technology and Services:** 18.2%
- **Telecommunications:** 9.1%
- **Marketing and Advertising:** 9.1%
- **Graphic Design:** 9.1%
- **Financial Services:** 9.1%
- **Banking:** 9.1%

#### yellow.ai

- **Financial Services:** 15.0%
- **Information Technology and Services:** 13.0%
- **Computer Software:** 10.0%
- **Banking:** 8.0%
- **Food & Beverages:** 7.0%
- **Hospital & Health Care:** 5.0%
- **Airlines/Aviation:** 4.0%
- **Retail:** 4.0%
- **Consumer Services:** 3.0%
- **Education Management:** 3.0%
- **Other:** 28.0%

---
## Alternatives

### Alternatives to Google Cloud Dialogflow

- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Amazon Lex](https://www.g2.com/products/amazon-lex/reviews) — 4.2/5 stars (38 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [ChatGPT](https://www.g2.com/products/chatgpt/reviews) — 4.6/5 stars (2609 reviews)
- [Azure Bot Service](https://www.g2.com/products/azure-bot-service/reviews) — 4.0/5 stars (16 reviews)
- [Botpress](https://www.g2.com/products/botpress/reviews) — 4.5/5 stars (495 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1483 reviews)
- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (764 reviews)
- [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) — 4.4/5 stars (392 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12596 reviews)

### Alternatives to Rasa

- [Botpress](https://www.g2.com/products/botpress/reviews) — 4.5/5 stars (495 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1483 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4084 reviews)
- [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) — 4.5/5 stars (3512 reviews)

### Alternatives to yellow.ai

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Haptik](https://www.g2.com/products/haptik/reviews) — 4.5/5 stars (167 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Verloop.io](https://www.g2.com/products/verloop-io/reviews) — 4.7/5 stars (230 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1483 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

---
## Top Discussions

### Google Cloud Dialogflow

- Title: [What is Google Cloud Dialogflow used for?](https://www.g2.com/discussions/what-is-google-cloud-dialogflow-used-for) — 2 comments
  > **Top comment:** "It is used to create Chatbots."
- Title: [Is Dialogflow safe?](https://www.g2.com/discussions/is-dialogflow-safe) — 1 comment
  > **Top comment:** "Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available too"
- Title: [Is Google Dialogflow free?](https://www.g2.com/discussions/is-google-dialogflow-free) — 1 comment
  > **Top comment:** "yes some what"

### Rasa

No discussions available for this product.

### yellow.ai

- Title: [Can we use python for bot's coding and can we integrate it with a good UI in your platform?](https://www.g2.com/discussions/32217-can-we-use-python-for-bot-s-coding-and-can-we-integrate-it-with-a-good-ui-in-your-platform) — 2 comments, 1 upvote
  > **Top comment:** "Hi Sudheer, 
kindly redirect your question to community: http://community.yellowmessenger.com"
- Title: [Can we have any discount model for the local stores](https://www.g2.com/discussions/33978-can-we-have-any-discount-model-for-the-local-stores) — 1 comment, 1 upvote
  > **Top comment:** "Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/google-cloud-dialogflow-vs-rasa-vs-yellow-ai)