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# Customer Experience Agent Studio vs IBM watsonx Orchestrate Comparison - What are their main differences?

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Pricing

**Customer Experience Agent Studio**
Free Trial

**Pay As You Go** Per Month · CX Agent

**Pay As You Go** Per Month · ES Agent

**Pay As You Go** Per Month · Agent Assist

**Free Trial** Per Month · Try Dialogflow Free

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**IBM watsonx Orchestrate**
Free Trial

**Starting at $530.00** 1 Instance Per Month · Essential Edition

**Contact Us** 1 Instance Per Month · Standard Edition

**Pricing Insights**
from reviews

Perceived Cost

**Customer Experience Agent Studio**
$$$$$

**IBM watsonx Orchestrate**
$$$$$

Average Discount

**Customer Experience Agent Studio**
12%

**IBM watsonx Orchestrate**
13%1% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Customer Experience Agent Studio** 6 months
Based on 100 responses

**IBM watsonx Orchestrate** 6 months
Based on 100 responses

Return on Investment

**Customer Experience Agent Studio** 6 months
Based on 100 responses

**IBM watsonx Orchestrate** 6 months
Based on 100 responses

**Pros & Cons**
from reviews

**Customer Experience Agent Studio**
[
Ease of Use (14)
](https://www.g2.com/products/customer-experience-agent-studio/reviews?filters%5Bsentiment_snippet%5D=1059311&qs=pros-and-cons#reviews)[
Integrations (9)
](https://www.g2.com/products/customer-experience-agent-studio/reviews?filters%5Bsentiment_snippet%5D=1059555&qs=pros-and-cons#reviews)[
Cost (5)
](https://www.g2.com/products/customer-experience-agent-studio/reviews?filters%5Bsentiment_snippet%5D=1059908&qs=pros-and-cons#reviews)[
Expensive (5)
](https://www.g2.com/products/customer-experience-agent-studio/reviews?filters%5Bsentiment_snippet%5D=1060002&qs=pros-and-cons#reviews)

**IBM watsonx Orchestrate**
[
Ease of Use (61)
](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews?filters%5Bsentiment_snippet%5D=2107086&qs=pros-and-cons#reviews)[
Easy Integrations (31)
](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews?filters%5Bsentiment_snippet%5D=2052736&qs=pros-and-cons#reviews)[
Learning Curve (22)
](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews?filters%5Bsentiment_snippet%5D=2030143&qs=pros-and-cons#reviews)[
Complexity (17)
](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews?filters%5Bsentiment_snippet%5D=2030119&qs=pros-and-cons#reviews)

Integrations

**Customer Experience Agent Studio**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/1903303/large_detail_a38f39a3a682c5863a3b7f3cca019b7c.jpg "Product Avatar Image")

Keum.ai

](https://www.g2.com/products/keum-ai/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_42ac31b44296f3e89c030d9241257544/pabbly.png "Product Avatar Image")

Pabbly

](https://www.g2.com/products/pabbly/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_025e4974139a3455132150b9ebc77ac5/pega-platform.jpg "Product Avatar Image")

Pega Platform

](https://www.g2.com/products/pega-platform/reviews)[
View all
](https://www.g2.com/products/customer-experience-agent-studio/integrations)

**IBM watsonx Orchestrate**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_156527410a602a545aa9c74d45666e04/appian.png "Product Avatar Image")

Appian

](https://www.g2.com/products/appian/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5015a6ccbbe12278ba4392c1c0d806be/ibm-robotic-process-automation-rpa.png "Product Avatar Image")

IBM Robotic Process...

](https://www.g2.com/products/ibm-robotic-process-automation-rpa/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_82f55e945509bff7b8009e8024cfe73c/oracle-database.jpg "Product Avatar Image")

Oracle Database

](https://www.g2.com/products/oracle-database/reviews)[
View all
](https://www.g2.com/products/ibm-watsonx-orchestrate/integrations)

Screenshots

**Customer Experience Agent Studio**
 ![Customer Experience Agent Studio screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1304641/Screenshot-2023-04-12-at-5.14.20-PM.png)

**IBM watsonx Orchestrate**
 ![IBM watsonx Orchestrate screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1693931/wxo-product-Homepage.png)

**Ratings**
from reviews

Meets Requirements

**Customer Experience Agent Studio**

**8.6** /10

Based on 118 responses

**IBM watsonx Orchestrate**

**8.5** /10

Based on 261 responses

Ease of Use

**Customer Experience Agent Studio**

**8.6** /10

Based on 121 responses

**IBM watsonx Orchestrate**

**8.4** /10

Based on 296 responses

Ease of Setup

**Customer Experience Agent Studio**

**8.6** /10

Based on 74 responses

**IBM watsonx Orchestrate**

**8.0** /10

Based on 222 responses

Ease of Admin

**Customer Experience Agent Studio**

**8.5** /10

Based on 58 responses

**IBM watsonx Orchestrate**

**7.9** /10

Based on 153 responses

Quality of Support

**Customer Experience Agent Studio**

**8.3** /10

Based on 106 responses

**IBM watsonx Orchestrate**

**8.1** /10

Based on 240 responses

Has the product been a good partner in doing business?

**Customer Experience Agent Studio**

**8.6** /10

Based on 52 responses

**IBM watsonx Orchestrate**

**8.4** /10

Based on 151 responses

Product Direction (% positive)

**Customer Experience Agent Studio**

**8.9** /10

Based on 113 responses

**IBM watsonx Orchestrate**

**9.2** /10

Based on 242 responses

**Features**
ratings from reviews

Bot Platforms

**8.6** /10

Based on 40 responses

**8.5** /10

Based on 31 responses

AI Chatbots

**9.1** /10

Based on 43 responses

Not enough data

Enterprise Search Software

**8.9** /10

Based on 28 responses

Not enough data

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

AI Agents For Business Operations

Not enough data

**8.4** /10

Based on 79 responses

Large Language Model Operationalization (LLMOps)

Not enough data

**8.7** /10

Based on 7 responses

AI Agent Builders

Not enough data

**8.1** /10

Based on 20 responses

AI Orchestration

Not enough data

**8.2** /10

Based on 11 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
42.4%

Mid-Market(51-1000 emp.)
24.3%

Enterprise(\> 1000 emp.)
33.3%

Small-Business(50 or fewer emp.)
42.4%

Mid-Market(51-1000 emp.)
24.3%

Enterprise(\> 1000 emp.)
33.3%

Small-Business(50 or fewer emp.)
37.9%

Mid-Market(51-1000 emp.)
20.0%

Enterprise(\> 1000 emp.)
42.1%

Small-Business(50 or fewer emp.)
37.9%

Mid-Market(51-1000 emp.)
20.0%

Enterprise(\> 1000 emp.)
42.1%

**Reviewers' Industry**

[![Customer Experience Agent Studio](https://images.g2crowd.com/uploads/product/hd_favicon/1f50a08ed1d112d257f7114504e38c4f/customer-experience-agent-studio.svg "Customer Experience Agent Studio")](https://www.g2.com/products/customer-experience-agent-studio/reviews)
Customer Experience Agent Studio

Information Technology and Services
25.7%

Computer Software
17.4%

Consulting
4.2%

Telecommunications
4.2%

Hospital & Health Care
3.5%

Other
45.1%

[![IBM watsonx Orchestrate](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_24bb2b0b5af8e7d875ea09d767bcb097/ibm-watsonx-orchestrate.jpg "IBM watsonx Orchestrate")](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews)
IBM watsonx Orchestrate

Information Technology and Services
17.4%

Computer Software
12.8%

Banking
6.3%

Telecommunications
4.6%

Financial Services
3.8%

Other
55.2%

Alternatives

**Customer Experience Agent Studio Alternatives**

 ![Kore.AI](https://images.g2crowd.com/uploads/product/hd_favicon/a393abea50ebeb1acd100fe66ba5af81/kore-ai.svg "Kore.AI")

[
Kore.AI
](/products/kore-ai/reviews)

 ![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat")

[
FreshChat
](/products/freshworks-freshchat/reviews)

 ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift")

[
Drift
](/products/drift/reviews)

 ![Amazon Lex](https://images.g2crowd.com/uploads/product/hd_favicon/1528476498/amazon-lex.svg "Amazon Lex")

[
Lex
](/products/amazon-lex/reviews)

**IBM watsonx Orchestrate Alternatives**

 ![Botpress](https://images.g2crowd.com/uploads/product/hd_favicon/b0bcdaac035b8ee31609366c73c04498/botpress.svg "Botpress")

[
Botpress
](/products/botpress/reviews)

 ![UiPath Agentic Automation](https://images.g2crowd.com/uploads/product/hd_favicon/52d1ee45d138a2ab66b69bb703ed76ce/uipath-agentic-automation.svg "UiPath Agentic Automation")

[
UiPath Agentic Automation
](/products/uipath-agentic-automation/reviews)

 ![Gemini platform](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_4dd8c3d8b249576df722c91920b11d18/gemini-platform.png "Gemini platform")

[
Gemini platform
](/products/gemini-platform/reviews)

 ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp")

[
ClickUp
](/products/clickup/reviews)