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At a Glance
Market Segments
Small-Business (45.8% of reviews)
Mid-Market (41.6% of reviews)
Entry-Level Pricing
No pricing available
Free 3 Agent / 5 Endpoints
Admin
Star Rating
(94)4.4 out of 5
Market Segments
Small-Business (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AdminLogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Resolve excels in Device Management with a score of 9.6, highlighting its robust capabilities in managing various devices seamlessly, while Admin's score of 9.2, although strong, indicates slightly less comprehensive features in this area.
- Reviewers mention that GoTo Resolve's Remote Access feature is highly rated at 9.8, providing users with reliable and efficient access to devices, whereas Admin also scores well at 9.6 but lacks some of the advanced functionalities that GoTo Resolve offers.
- G2 users note that GoTo Resolve's Session Recording feature, rated at 9.0, is particularly useful for training and quality assurance, while Admin's score of 8.3 suggests it may not provide the same level of detail or ease of use in this functionality.
- Users on G2 highlight that GoTo Resolve's Quality of Support is rated at 8.7, with many reviewers praising the responsiveness and helpfulness of the support team, compared to Admin's score of 8.2, which indicates room for improvement in customer service.
- Reviewers mention that GoTo Resolve's Multi-Monitor Support feature, rated at 8.5, is a significant advantage for users who work with multiple screens, while Admin's score of 8.0 suggests it may not cater as effectively to this need.
- Users say that GoTo Resolve's Ease of Use is rated at 9.0, making it a user-friendly option for teams, while Admin's score of 8.7 indicates it may require a bit more time for users to adapt to its interface.
Pricing
Entry-Level Pricing
Admin
No pricing availableLogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
Admin
No trial information availableLogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
9.3
78
9.0
356
Ease of Use
8.9
80
9.0
357
Ease of Setup
9.0
66
8.9
189
Ease of Admin
8.7
54
8.9
176
Quality of Support
8.7
73
8.7
308
Has the product been a good partner in doing business?
8.6
51
8.7
166
Product Direction (% positive)
9.1
77
8.0
345
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
20
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
9.3
21
Not enough data
9.0
19
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.4
22
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
80
Not enough data
9.0
78
Not enough data
8.9
64
Not enough data
8.8
68
Not enough data
8.5
67
Not enough data
8.5
70
Maintenance
Not enough data
8.9
71
Not enough data
8.4
49
Communication
Not enough data
8.8
67
Not enough data
8.0
47
Not enough data
8.2
49
Not enough data
8.5
50
Security
Not enough data
8.7
52
Not enough data
8.4
52
Device Support
Not enough data
8.5
58
Not enough data
8.6
56
Not enough data
8.4
59
Performance
Not enough data
8.3
59
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
8
Incident Management
Not enough data
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Reporting
Not enough data
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Access & Usability
Not enough data
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.9
63
8.3
6
Operating System
9.3
69
9.2
6
8.5
69
8.7
5
9.2
66
8.1
6
Management
9.1
67
7.8
6
9.0
64
7.8
6
8.9
64
8.1
6
8.8
64
8.1
6
8.8
67
8.6
6
Security
8.7
61
8.6
6
9.1
67
9.2
6
Agentic AI - Mobile Device Management (MDM)
8.2
38
Not enough data
8.2
38
Not enough data
8.3
39
Not enough data
8.2
38
Not enough data
8.2
39
Not enough data
8.3
38
Not enough data
8.1
38
Not enough data
Administration
Not enough data
8.5
79
Not enough data
8.1
71
Not enough data
8.3
76
Not enough data
8.3
75
Not enough data
8.1
71
Not enough data
8.4
76
Not enough data
8.5
81
Platform
Not enough data
8.6
72
Not enough data
8.2
68
Not enough data
8.4
72
Not enough data
8.6
83
Security
Not enough data
7.7
60
Not enough data
8.4
76
Not enough data
8.4
70
Categories
Categories
Shared Categories
Admin and LogMeIn Resolve are categorized as Mobile Device Management (MDM)
Unique Categories
Admin has no unique categories
LogMeIn Resolve is categorized as Endpoint Management, Remote Support, Unified Endpoint Management (UEM), Antivirus, Remote Monitoring & Management (RMM), Patch Management, Remote Desktop, and Service Desk
Reviews
Reviewers' Company Size
Admin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.3%
Marketing and Advertising
8.4%
Computer Software
7.2%
Education Management
6.0%
Telecommunications
4.8%
Other
60.2%
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Discussions
Admin has no discussions with answers
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
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