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Compare Gong and Vanillasoft 
At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 5 Users and Platform Fee Per Year
Gong
Star Rating
(6,454)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongVanillasoft
Star Rating
(566)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Users and Platform Fee Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing top-tier recording and transcription capabilities, with users praising its AI analysis that generates insightful summaries of sales calls. This feature is particularly beneficial for teams looking to extract actionable insights quickly.
- Users say that Vanillasoft stands out for its ease of use and intuitive user interface. Many reviewers highlight the platform's straightforward call disposition and simple note-taking features, making it a great choice for small businesses and less tech-savvy users.
- According to verified reviews, Gong's robust conversation intelligence is a significant advantage, as it automatically transcribes and analyzes calls, helping sales teams to improve their strategies based on real-time data. This capability is a game-changer for organizations focused on enhancing their sales processes.
- Reviewers mention that while Vanillasoft offers a customizable experience that caters to both beginners and experienced users, it may not have the same level of advanced analytics as Gong. Users appreciate the platform's integration with email services, which simplifies their workflow.
- G2 reviewers highlight that Gong's market presence and user satisfaction are reflected in its higher overall ratings, indicating a strong reputation among mid-market companies. This suggests that Gong may be better suited for organizations looking for a comprehensive sales engagement solution.
- Users report that Vanillasoft has been a reliable partner in their business operations, with many expressing satisfaction with its customer support and ease of setup. This makes it an appealing option for small businesses seeking a straightforward and effective sales tool.
Pricing
Entry-Level Pricing
Gong
No pricing availableVanillasoft
Core
Contact Us
5 Users and Platform Fee Per Year
A complete multi-channel engagement platform, including automated sales email nurturing. Powered by our lead prioritization engine, reps focus on the leads most likely to convert and leave the busy-work behind.
Pricing is per user, after a platform fee that includes initial set-up, ongoing support and updates.
- CRM
- Lead Management and Prioritization
- Email Automation
Free Trial
Gong
No trial information availableVanillasoft
No trial information availableRatings
Meets Requirements
9.4
4,946
9.0
452
Ease of Use
9.3
5,002
9.2
453
Ease of Setup
9.1
1,229
8.7
208
Ease of Admin
9.1
770
8.9
139
Quality of Support
9.3
3,514
9.0
425
Has the product been a good partner in doing business?
9.3
772
9.4
139
Product Direction (% positive)
9.0
4,624
8.7
428
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.1
350
Not enough data
7.3
344
Not enough data
7.5
348
Not enough data
7.6
347
Not enough data
Organization
8.3
352
Not enough data
8.3
348
Not enough data
8.3
349
Not enough data
Performance Analysis
8.5
350
Not enough data
8.6
354
Not enough data
Sales Analysis
7.8
334
Not enough data
7.9
340
Not enough data
Generative AI
8.6
286
Not enough data
8.9
293
Not enough data
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
102
8.9
208
|
Verified
7.9
103
8.4
206
|
Verified
8.3
101
9.1
214
|
Verified
7.3
98
8.6
180
|
Verified
8.5
103
8.7
194
|
Verified
8.4
101
8.7
120
8.5
97
8.6
112
Repeatability and Reportability
8.2
99
9.0
207
|
Verified
8.0
99
9.1
202
|
Verified
7.9
98
8.9
205
|
Verified
8.3
103
8.5
176
|
Verified
7.3
97
7.9
98
AI and Automation
7.8
90
8.3
117
7.7
88
8.1
111
7.4
87
8.4
111
7.6
87
8.0
97
8.0
87
7.7
93
Generative AI
8.2
91
7.7
51
Agentic AI - Sales Engagement
8.1
49
7.1
25
8.0
48
7.1
25
8.2
49
7.2
26
8.2
47
6.9
27
8.1
48
7.5
27
8.0
47
7.3
26
8.2
47
7.3
26
Call Analytics
9.6
2752
|
Verified
Not enough data
8.8
2467
|
Verified
Not enough data
9.1
2664
|
Verified
Not enough data
8.3
1794
|
Verified
Not enough data
Agent Performance Management
8.6
1870
|
Verified
Not enough data
8.3
2519
|
Verified
Not enough data
8.7
2305
|
Verified
Not enough data
Generative AI
8.9
674
Not enough data
Agentic AI - Conversation Intelligence
8.0
135
Not enough data
8.0
134
Not enough data
8.2
133
Not enough data
8.0
135
Not enough data
8.2
135
Not enough data
8.1
135
Not enough data
7.9
134
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
379
Not enough data
8.6
409
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
Not enough data
CRM Data Enrichment
9.0
402
Not enough data
8.8
389
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Not enough data
Account Management
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Agentic AI - Lead Scoring
Not enough data
8.5
9
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Attribution
Not enough data
9.1
143
|
Verified
Not enough data
9.1
150
|
Verified
Not enough data
9.2
143
|
Verified
Discovery
Not enough data
9.2
145
|
Verified
Not enough data
8.8
123
|
Verified
Not enough data
8.8
137
|
Verified
Management
Not enough data
9.1
132
|
Verified
Not enough data
9.2
145
|
Verified
Platform
Not enough data
9.0
150
|
Verified
Not enough data
9.0
147
|
Verified
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
7.6
72
Not enough data
8.2
99
|
Verified
Not enough data
7.5
82
|
Verified
Not enough data
8.7
112
|
Verified
Personalization
Not enough data
8.3
106
Not enough data
8.8
155
|
Verified
Not enough data
9.1
168
|
Verified
Not enough data
8.3
82
Administrative
Not enough data
8.7
130
|
Verified
Not enough data
8.9
122
|
Verified
Not enough data
8.7
124
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
744
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
803
Not enough data
8.6
726
Not enough data
Predictive Analytics
8.1
721
Not enough data
8.4
749
Not enough data
8.2
735
Not enough data
8.3
723
Not enough data
Sales Management
8.6
759
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
824
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.2
21
Not enough data
7.0
21
Calling
Not enough data
8.9
213
Not enough data
8.8
217
Not enough data
9.2
242
Not enough data
9.4
272
Not enough data
8.2
22
Contacts
Not enough data
9.0
275
Not enough data
9.0
252
Not enough data
9.3
248
Insights
Not enough data
9.4
287
Not enough data
9.2
265
Not enough data
8.8
208
Not enough data
8.8
249
Not enough data
8.9
239
Not enough data
6.9
22
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
Not enough data
9.0
2177
|
Verified
Not enough data
8.6
1528
|
Verified
Not enough data
9.2
2216
|
Verified
Not enough data
Feedback
9.3
2371
|
Verified
Not enough data
9.0
1852
|
Verified
Not enough data
9.0
1895
|
Verified
Not enough data
8.8
1605
|
Verified
Not enough data
8.9
1791
|
Verified
Not enough data
8.9
1878
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
388
Not enough data
Categories
Categories
Shared Categories
Gong and Vanillasoft are categorized as Sales Engagement
Unique Categories
Gong is categorized as Conversation Intelligence, AI Sales Assistant, Sales Coaching, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Vanillasoft is categorized as Outbound Call Tracking, Lead Scoring, and Sales Performance Management
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vanillasoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.5%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.3%
Other
28.4%
Insurance
24.5%
Marketing and Advertising
13.0%
Higher Education
9.2%
Education Management
5.5%
Financial Services
4.8%
Other
43.0%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Is there any way for vanilla soft to set up automatic emailing campaigns?
3 Comments
RS
Yes. VanillaSoft has robust email campaign features including customizable triggers, routing to particular agents/teams, etc. If you expect a high bounce...Read more
How does your dialer work? What type of dialer do you have?
2 Comments
Official Response from Vanillasoft
Our auto dialer makes one-to-one live phone calls. We offer two approaches:
- Preview dialing (click-to-call, a manual process where the agent clicks on an...Read more
How scalable and reliable is VanillaSoft?
2 Comments
Official Response from Vanillasoft
VanillaSoft is extremely reliable, boasting an actual uptime in excess of 99.9%. We operate multiple hosted servers to ensure that you have access to the...Read more
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