Compare Gong and UpdateAI 
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Mid-Market (54.7% of reviews)
Entry-Level Pricing
No pricing available
$0.00 1 User Per Month
Gong
Star Rating
(6,521)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongUpdateAI
Star Rating
(53)4.9 out of 5
Market Segments
Mid-Market (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing detailed meeting messages, which help users understand customer needs better. One user mentioned, "I like the past accurate detailed meeting messages that Gong provides," highlighting its effectiveness in capturing context during calls.
- Users say that UpdateAI significantly boosts productivity, with one reviewer stating, "Using UpdateAI has drastically improved my productivity!" This suggests that while Gong offers robust features, UpdateAI may be more beneficial for users looking to streamline their workflow.
- Reviewers mention that Gong's implementation process is straightforward, with many users appreciating the easy setup. One user noted, "the initial setup was easy," which is a crucial factor for teams looking to get started quickly.
- According to verified reviews, UpdateAI shines in its user-friendly interface, with feedback indicating it requires "virtually no effort to set up." This ease of use can be a significant advantage for teams that prioritize quick adoption.
- G2 reviewers highlight Gong's superior call analysis capabilities, with users noting its ability to capture and analyze calls effectively. One user shared, "I use Gong to really understand and improve how I communicate with prospects," showcasing its value in enhancing communication skills.
- Users report that while Gong has a higher overall satisfaction score, UpdateAI's support quality is highly rated, with one reviewer stating, "i like the seamlessness of the recording and analyzing." This indicates that UpdateAI may provide a more supportive experience for users needing assistance.
Pricing
Entry-Level Pricing
Gong
No pricing availableUpdateAI
Basic
$0.00
1 User Per Month
Great for user testing out UpdateAI that don't have a ton of meetings. Every basic plan showcases the power of our Pro plan so that you get the full picture!
- 5 SmartSummaries™ per week
- Unlimited basic recaps (Video & Transcript)
- Team collabortion
Free Trial
Gong
No trial information availableUpdateAI
Free Trial is available
Ratings
Meets Requirements
9.4
4,973
9.2
48
Ease of Use
9.3
5,030
9.4
49
Ease of Setup
9.1
1,251
9.5
21
Ease of Admin
9.1
773
9.3
15
Quality of Support
9.2
3,532
9.7
42
Has the product been a good partner in doing business?
9.3
775
9.9
16
Product Direction (% positive)
9.0
4,651
9.8
49
Features by Category
Lead Facilitation
7.1
348
Not enough data
7.3
342
Not enough data
7.5
346
Not enough data
7.6
345
Not enough data
Organization
8.3
350
Not enough data
8.3
346
Not enough data
8.3
346
Not enough data
Performance Analysis
8.5
348
Not enough data
8.6
352
Not enough data
Sales Analysis
7.8
332
Not enough data
7.9
338
Not enough data
Generative AI
8.6
287
Not enough data
8.9
294
Not enough data
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
103
Not enough data
7.9
106
Not enough data
8.3
104
Not enough data
7.3
99
Not enough data
8.4
104
Not enough data
8.4
102
Not enough data
8.5
98
Not enough data
Repeatability and Reportability
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.4
104
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
92
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
47
Not enough data
Call Analytics
9.6
2771
|
Verified
9.0
13
8.8
2473
|
Verified
8.9
14
9.1
2681
|
Verified
9.2
13
8.3
1793
|
Verified
7.5
12
Artificial Intelligence - Conversation Intelligence
8.6
1871
|
Verified
7.9
12
8.3
2527
|
Verified
8.7
13
Not enough data
Not enough data
Generative AI
8.8
690
8.5
9
Agentic AI - Conversation Intelligence
8.0
135
Not enough data
8.0
134
Not enough data
8.1
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
7.9
134
Not enough data
Voice
Not enough data
8.8
10
Not enough data
8.8
13
Transcription
Not enough data
9.5
11
Not enough data
8.8
10
Not enough data
8.2
12
Not enough data
8.2
10
Editing
Not enough data
8.7
13
Not enough data
9.1
11
Not enough data
8.8
12
Not enough data
8.3
12
Integration
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.9
12
Not enough data
7.9
13
Not enough data
8.8
11
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
378
Not enough data
8.6
408
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
Not enough data
CRM Data Enrichment
9.0
402
Not enough data
8.8
390
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Not enough data
Account Management
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
9.1
11
Not enough data
7.3
10
Not enough data
6.9
7
Meeting Automation - AI Meeting Assistants
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.1
11
Meeting Insights - AI Meeting Assistants
Not enough data
8.8
10
Not enough data
8.2
11
Not enough data
9.2
11
Accessibility - AI Meeting Assistants
Not enough data
7.0
11
Not enough data
7.6
11
Not enough data
7.4
11
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
744
Not enough data
8.7
788
Not enough data
8.5
715
Not enough data
8.9
803
Not enough data
8.6
726
Not enough data
Predictive Analytics
8.1
721
Not enough data
8.4
750
Not enough data
8.2
737
Not enough data
8.3
723
Not enough data
Sales Management
8.6
760
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
825
Not enough data
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
Not enough data
9.0
2179
|
Verified
Not enough data
8.6
1528
|
Verified
Not enough data
9.2
2217
|
Verified
Not enough data
Feedback
9.3
2371
|
Verified
Not enough data
9.0
1853
|
Verified
Not enough data
9.0
1895
|
Verified
Not enough data
8.8
1605
|
Verified
Not enough data
8.9
1791
|
Verified
Not enough data
8.9
1879
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
388
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Pre-Meeting Tools
Not enough data
8.2
17
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Tools
Not enough data
9.4
24
Not enough data
9.8
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Post-Meeting Tools
Not enough data
8.4
22
Not enough data
9.0
19
Not enough data
9.3
29
Agentic AI - Meeting Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and UpdateAI are categorized as Conversation Intelligence and AI Sales Assistant
Unique Categories
Gong is categorized as Revenue AI Platforms, Revenue Operations & Intelligence (RO&I), Sales Engagement, Sales Coaching, and Sales Analytics
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UpdateAI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.3%
Computer Software
32.1%
Information Technology and Services
20.8%
Marketing and Advertising
5.7%
E-Learning
3.8%
Financial Services
3.8%
Other
34.0%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
UpdateAI has no discussions with answers
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