# Gong vs UpdateAI Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gong excels in providing detailed meeting messages, which help users understand customer needs better. One user mentioned, "I like the past accurate detailed meeting messages that Gong provides," highlighting its effectiveness in capturing context during calls.
- **Users say** that UpdateAI significantly boosts productivity, with one reviewer stating, "Using UpdateAI has drastically improved my productivity!" This suggests that while Gong offers robust features, UpdateAI may be more beneficial for users looking to streamline their workflow.
- **Reviewers mention** that Gong's implementation process is straightforward, with many users appreciating the easy setup. One user noted, "the initial setup was easy," which is a crucial factor for teams looking to get started quickly.
- **According to verified reviews** , UpdateAI shines in its user-friendly interface, with feedback indicating it requires "virtually no effort to set up." This ease of use can be a significant advantage for teams that prioritize quick adoption.
- **G2 reviewers highlight** Gong's superior call analysis capabilities, with users noting its ability to capture and analyze calls effectively. One user shared, "I use Gong to really understand and improve how I communicate with prospects," showcasing its value in enhancing communication skills.
- **Users report** that while Gong has a higher overall satisfaction score, UpdateAI's support quality is highly rated, with one reviewer stating, "i like the seamlessness of the recording and analyzing." This indicates that UpdateAI may provide a more supportive experience for users needing assistance.



| | Gong | UpdateAI | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 6,620 | 53 | 
| **Largest Market Segment** | Mid-Market (69.4% of reviews) | Mid-Market (54.7% of reviews) | 
| **Entry Level Price** | No pricing available | $0.00 1 User Per Month | 

---
## Top Pros & Cons

### Gong

Pros:
- Helpful (352 reviews)
- Ease of Use (289 reviews)

Cons:
- Call Issues (130 reviews)
- Recording Issues (88 reviews)

### UpdateAI

Pros:
- Ease of Use (28 reviews)
- Helpful (19 reviews)

Cons:
- Integration Issues (4 reviews)
- Poor Summarization (4 reviews)

---
## Ratings Comparison
| Rating | Gong | UpdateAI | 
|---|---|---|
  | **Meets Requirements** | 9.4 (5041 reviews) | 9.2 (48 reviews) | 
  | **Ease of Use** | 9.3 (5102 reviews) | 9.4 (49 reviews) | 
  | **Ease of Setup** | 9.1 (1309 reviews) | 9.5 (21 reviews) | 
  | **Ease of Admin** | 9.1 (777 reviews) | 9.3 (15 reviews) | 
  | **Quality of Support** | 9.2 (3580 reviews) | 9.7 (42 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (779 reviews) | 9.9 (16 reviews) | 
  | **Product Direction (% positive)** | 9.0 (4711 reviews) | 9.8 (49 reviews) | 

---
## Pricing

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### UpdateAI

#### Entry-Level Pricing

Plan: Basic

Price: $0.00 1 User Per Month

Description: Great for user testing out UpdateAI that don't have a ton of meetings. Every basic plan showcases the power of our Pro plan so that you get the full picture!

Key Features:
- 5 SmartSummaries™ per week
- Unlimited basic recaps (Video & Transcript)
- Team collabortion

[Browse all 3 editions](https://www.g2.com/products/updateai/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.1/10 | 394 |
| **UpdateAI** | N/A | N/A |

#### Lead Facilitation

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Customer-facing Chatbot** | 7.1 (346 reviews) | Not enough data | 
| **Lead Qualification** | 7.3 (340 reviews) | Not enough data | 
| **Lead Follow-up** | 7.5 (345 reviews) | Not enough data | 
| **Meeting Scheduling ** | 7.6 (344 reviews) | Not enough data | 

#### Organization

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.3 (349 reviews) | Not enough data | 
| **Data Entry** | 8.3 (345 reviews) | Not enough data | 
| **Integrations / APIs** | 8.3 (344 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Coaching ** | 8.5 (346 reviews) | Not enough data | 
| **Peformance Tracking** | 8.6 (351 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Gong | UpdateAI | 
|---|---|---|
| **ROI Forecasting ** | 7.7 (330 reviews) | Not enough data | 
| **Sales Forecasting ** | 7.9 (336 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | UpdateAI | 
|---|---|---|
| **AI Text Generation** | 8.6 (285 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (292 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (53 reviews) | Not enough data | 
| **Multi-step Planning** | 7.9 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (55 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (53 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (52 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (53 reviews) | Not enough data | 
| **Decision Making** | 8.1 (53 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.0/10 | 130 |
| **UpdateAI** | N/A | N/A |

#### Integrated Workflows

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Task Management** | 7.8 (105 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.0 (109 reviews) | Not enough data | 
| **Calls and Voice** | 8.3 (106 reviews) | Not enough data | 
| **Other Outreach Options ** | 7.3 (98 reviews) | Not enough data | 
| **CRM Integration** | 8.5 (108 reviews) | Not enough data | 
| **Calendar** | 8.4 (103 reviews) | Not enough data | 
| **Shared Records** | 8.5 (99 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Content Management** | 8.2 (100 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (102 reviews) | Not enough data | 
| **Workflow Performance** | 7.9 (99 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.5 (112 reviews) | Not enough data | 
| **Gamification** | 7.3 (97 reviews) | Not enough data | 

#### AI and Automation

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Lead Prioritization** | 7.8 (91 reviews) | Not enough data | 
| **Lead Scoring** | 7.7 (88 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 7.4 (88 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.6 (87 reviews) | Not enough data | 
| **Machine Learning** | 8.0 (88 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | UpdateAI | 
|---|---|---|
| **AI Text Generation** | 8.2 (94 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (49 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (48 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (50 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (50 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (47 reviews) | Not enough data | 
| **Decision Making** | 8.2 (49 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.5/10 | 2977 |
| **UpdateAI** | 8.5/10 | 14 |

#### Call Analytics

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Call Recording** | 9.6 (2792 reviews) ✓ Verified | 9.0 (13 reviews) | 
| **Machine Learning** | 8.8 (2482 reviews) ✓ Verified | 8.9 (14 reviews) | 
| **Call Analysis** | 9.1 (2704 reviews) ✓ Verified | 9.2 (13 reviews) | 
| **Lead Qualification** | 8.3 (1794 reviews) ✓ Verified | 7.5 (12 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Customer Scoring** | 8.6 (1871 reviews) ✓ Verified | 7.9 (12 reviews) | 
| **Speech-to-Text** | 8.3 (2543 reviews) ✓ Verified | 8.7 (13 reviews) | 
| **Sentiment Analysis** | 9.2 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | UpdateAI | 
|---|---|---|
| **AI Text Summarization** | 8.9 (698 reviews) | 8.5 (9 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (134 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (134 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (144 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (135 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (136 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (135 reviews) | Not enough data | 
| **Decision Making** | 7.9 (134 reviews) | Not enough data | 

### Transcription

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **UpdateAI** | 8.7/10 | 13 |

#### Voice

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Dictation** | Not enough data | 8.8 (10 reviews) | 
| **Accuracy** | Not enough data | 8.8 (13 reviews) | 

#### Transcription

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Speaker Identification** | Not enough data | 9.5 (11 reviews) | 
| **Timecode Management** | Not enough data | 8.8 (10 reviews) | 
| **Closed Captioning** | Not enough data | 8.2 (12 reviews) | 
| **Custom Dictionary** | Not enough data | 8.2 (10 reviews) | 

#### Editing

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Collaboration** | Not enough data | 8.7 (13 reviews) | 
| **Spell Check and Punctuation** | Not enough data | 9.1 (11 reviews) | 
| **Text Editing** | Not enough data | 8.8 (12 reviews) | 
| **Translation** | Not enough data | 8.3 (12 reviews) | 

#### Integration

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Data Security** | Not enough data | 8.7 (13 reviews) | 
| **API** | Not enough data | 8.3 (11 reviews) | 
| **Voice Files** | Not enough data | 8.9 (12 reviews) | 
| **Live Captioning** | Not enough data | 7.9 (13 reviews) | 
| **Integrates With Existing Applications** | Not enough data | 8.8 (11 reviews) | 

#### Agentic AI - Transcription

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.2/10 | 489 |
| **UpdateAI** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Revenue History** | Feature Not Available | Not enough data | 
| **Pipeline Management** | 8.6 (377 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.6 (407 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (347 reviews) | Not enough data | 
| **Data Segmentation** | 8.4 (355 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.0 (249 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.1 (245 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Calendar Sync** | 9.0 (401 reviews) | Not enough data | 
| **Email Activity Capture** | 8.8 (388 reviews) | Not enough data | 
| **Conversation Intelligence** | 9.1 (423 reviews) | Not enough data | 
| **Marketing Leads** | Feature Not Available | Not enough data | 
| **Contact Capture** | 8.6 (253 reviews) | Not enough data | 

#### Account Management

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Nonengaged Accounts** | 8.1 (324 reviews) | Not enough data | 
| **Account optimization** | 8.2 (339 reviews) | Not enough data | 
| **Historical Patterns** | 8.3 (349 reviews) | Not enough data | 
| **Rep Performance** | 8.6 (370 reviews) | Not enough data | 
| **Account Engagement** | 8.5 (259 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.1 (240 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (40 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (41 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (37 reviews) | Not enough data | 
| **Decision Making** | 7.4 (39 reviews) | Not enough data | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **UpdateAI** | 8.3/10 | 11 |

#### Meeting Prep - AI Meeting Assistants

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Agenda Management** | Not enough data | 9.1 (11 reviews) | 
| **Virtual Meeting Hosting** | Not enough data | 7.3 (10 reviews) | 
| **Automated Scheduling** | Not enough data | 6.9 (7 reviews) | 

#### Meeting Automation - AI Meeting Assistants

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Automated Note-Taking** | Not enough data | 9.5 (11 reviews) | 
| **Voice Recognition** | Not enough data | 9.4 (11 reviews) | 
| **Action Item Tracking** | Not enough data | 9.1 (11 reviews) | 

#### Meeting Insights - AI Meeting Assistants

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.8 (10 reviews) | 
| **Personalization** | Not enough data | 8.2 (11 reviews) | 
| **Smart Summaries** | Not enough data | 9.2 (11 reviews) | 

#### Accessibility - AI Meeting Assistants

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Language Translation** | Not enough data | 7.0 (11 reviews) | 
| **Real-Time Transcription** | Not enough data | 7.6 (11 reviews) | 
| **Accessibility Guidelines Compliance** | Not enough data | 7.4 (11 reviews) | 

#### Agentic AI - AI Meeting Assistants

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Bot Presence** | Not enough data | Not enough data | 
| **Meeting Moments Management** | Not enough data | Not enough data | 
| **Audio or Video Recording** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.5/10 | 1016 |
| **UpdateAI** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (56 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (56 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (58 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (59 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (58 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Data Sourcing** | 8.5 (748 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (790 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (717 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.9 (805 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (726 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Lead Scoring** | 8.1 (722 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.4 (751 reviews) | Not enough data | 
| **Risk Analysis** | 8.2 (737 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (723 reviews) | Not enough data | 

#### Sales Management

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Live Pipeline Management** | 8.6 (761 reviews) | Not enough data | 
| **Sales Gamification** | 8.2 (722 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.7 (759 reviews) | Not enough data | 
| **Activity Tracking** | 9.0 (829 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.8/10 | 2876 |
| **UpdateAI** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Multi-step Planning** | 8.1 (61 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (62 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Decision Making** | 8.3 (60 reviews) | Not enough data | 

#### Training

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Knowledge Base** | 9.0 (1967 reviews) ✓ Verified | Not enough data | 
| **Coaching Materials** | 9.0 (2179 reviews) ✓ Verified | Not enough data | 
| **Playbook Creation** | 8.6 (1527 reviews) ✓ Verified | Not enough data | 
| **Video Record** | 9.2 (2217 reviews) ✓ Verified | Not enough data | 

#### Feedback

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Review** | 9.3 (2372 reviews) ✓ Verified | Not enough data | 
| **Scorecard** | 9.0 (1853 reviews) ✓ Verified | Not enough data | 
| **Coaching Card** | 9.0 (1894 reviews) ✓ Verified | Not enough data | 
| **Leaderboard** | 8.8 (1604 reviews) ✓ Verified | Not enough data | 
| **Real-Time Updates** | 8.9 (1790 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.9 (1877 reviews) ✓ Verified | Not enough data | 
| **Competition** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Gong | UpdateAI | 
|---|---|---|
| **AI Text Summarization** | 8.9 (387 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.8/10 | 35 |
| **UpdateAI** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.7 (10 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Conversation Intelligence** | 9.7 (25 reviews) | Not enough data | 
| **Predictive Forecasting** | 6.3 (5 reviews) | Not enough data | 
| **CRM Data Enrichment** | Not enough data | Not enough data | 
| **Actionable Insights** | 9.7 (18 reviews) | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | 9.4 (15 reviews) | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | 9.3 (17 reviews) | Not enough data | 

### Meeting Management

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **UpdateAI** | 9.0/10 | 33 |

#### Pre-Meeting Tools

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Templates** | Not enough data | 8.2 (17 reviews) | 
| **Scheduling** | Not enough data | Feature Not Available | 
| **Agenda** | Not enough data | Feature Not Available | 

#### Meeting Tools

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Minutes** | Not enough data | 9.4 (24 reviews) | 
| **Notes** | Not enough data | 9.8 (28 reviews) | 
| **Digital Workspace** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | Feature Not Available | 

#### Post-Meeting Tools

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Task Delegation** | Not enough data | 8.4 (22 reviews) | 
| **Participant Email** | Not enough data | 9.0 (19 reviews) | 
| **Meeting Analytics** | Not enough data | 9.3 (29 reviews) | 

#### Agentic AI - Meeting Management

| Feature | Gong | UpdateAI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Gong (5):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to UpdateAI (3):** [Transcription Software](https://www.g2.com/categories/transcription), [Meeting Management Software](https://www.g2.com/categories/meeting-management), [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Gong | UpdateAI | 
|---|---|---|
| **Small-Business** | 13.0% | 37.7% | 
| **Mid-Market** | 69.4% | 54.7% | 
| **Enterprise** | 17.6% | 7.5% | 

### By Industry

#### Gong

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.8%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 2.0%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.6%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.4%
- **Other:** 20.5%

#### UpdateAI

- **Computer Software:** 32.1%
- **Information Technology and Services:** 20.8%
- **Marketing and Advertising:** 5.7%
- **E-Learning:** 3.8%
- **Financial Services:** 3.8%
- **Management Consulting:** 3.8%
- **Market Research:** 3.8%
- **Professional Training & Coaching:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Consulting:** 3.8%
- **Other:** 15.1%

---
## Alternatives

### Alternatives to Gong

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25779 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5601 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.4/5 stars (968 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9645 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (927 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)

### Alternatives to UpdateAI

- [Fathom](https://www.g2.com/products/fathom-video/reviews) — 5.0/5 stars (6799 reviews)
- [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) — 4.7/5 stars (746 reviews)
- [Otter.ai](https://www.g2.com/products/otter-ai/reviews) — 4.4/5 stars (487 reviews)
- [Avoma](https://www.g2.com/products/avoma/reviews) — 4.6/5 stars (1361 reviews)
- [tl;dv](https://www.g2.com/products/tl-dv/reviews) — 4.7/5 stars (507 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25779 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13789 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9645 reviews)
- [Fellow](https://www.g2.com/products/fellow/reviews) — 4.7/5 stars (2409 reviews)
- [MeetGeek](https://www.g2.com/products/meetgeek/reviews) — 4.6/5 stars (482 reviews)

---
## Top Discussions

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

### UpdateAI

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gong-vs-updateai)