Introducing G2.ai, the future of software buying.Try now
Compare Gong and UpdateAI 
Featured Products
At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Mid-Market (54.7% of reviews)
Entry-Level Pricing
No pricing available
$0.00 1 User Per Month
Gong
Star Rating
(6,450)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongUpdateAI
Star Rating
(53)4.9 out of 5
Market Segments
Mid-Market (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in conversation intelligence, with users praising its ability to automatically transcribe and analyze sales calls. One user highlighted its "top tier recording, transcription, summary of sales calls, AI analysis," making it a powerful tool for extracting insights.
- Users say UpdateAI significantly boosts productivity, with one reviewer stating it has "drastically improved my productivity!" This suggests that while Gong may offer more advanced features, UpdateAI provides a seamless experience that helps users focus on their core tasks.
- Reviewers mention that Gong's implementation process is generally smooth, but some users have noted challenges in matching the software to their specific workflows. In contrast, UpdateAI is described as "super easy to use" with "virtually no effort to set up," indicating a more user-friendly onboarding experience.
- According to verified reviews, Gong has a higher overall satisfaction score, reflecting its strong market presence and user trust. Users appreciate its AI support for generating insights and summaries, which enhances decision-making during sales calls.
- G2 reviewers highlight that while Gong offers robust features like call analysis and lead qualification, UpdateAI shines in providing actionable call recaps and key takeaways, making it a valuable tool for leaders looking to streamline their review processes.
- Users report that Gong's quality of support is commendable, but UpdateAI edges ahead with slightly higher ratings in this area, with reviewers noting its responsiveness and helpfulness, which can be crucial for teams needing quick assistance.
Pricing
Entry-Level Pricing
Gong
No pricing availableUpdateAI
Basic
$0.00
1 User Per Month
Great for user testing out UpdateAI that don't have a ton of meetings. Every basic plan showcases the power of our Pro plan so that you get the full picture!
- 5 SmartSummaries™ per week
- Unlimited basic recaps (Video & Transcript)
- Team collabortion
Free Trial
Gong
No trial information availableUpdateAI
Free Trial is available
Ratings
Meets Requirements
9.4
4,946
9.2
48
Ease of Use
9.3
5,002
9.4
49
Ease of Setup
9.1
1,230
9.5
21
Ease of Admin
9.1
770
9.3
15
Quality of Support
9.3
3,514
9.7
42
Has the product been a good partner in doing business?
9.3
772
9.9
16
Product Direction (% positive)
9.0
4,624
9.8
49
Features by Category
Lead Facilitation
7.1
350
Not enough data
7.3
344
Not enough data
7.5
347
Not enough data
7.6
347
Not enough data
Organization
8.3
352
Not enough data
8.3
348
Not enough data
8.3
349
Not enough data
Performance Analysis
8.5
350
Not enough data
8.6
353
Not enough data
Sales Analysis
7.8
334
Not enough data
7.9
340
Not enough data
Generative AI
8.6
286
Not enough data
8.9
293
Not enough data
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
102
Not enough data
7.9
103
Not enough data
8.3
101
Not enough data
7.3
98
Not enough data
8.5
103
Not enough data
8.4
101
Not enough data
8.5
97
Not enough data
Repeatability and Reportability
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.3
103
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
91
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
48
Not enough data
8.0
47
Not enough data
8.2
47
Not enough data
Call Analytics
9.6
2753
|
Verified
9.0
13
8.8
2469
|
Verified
8.9
14
9.1
2665
|
Verified
9.2
13
8.3
1796
|
Verified
7.5
12
Agent Performance Management
8.6
1872
|
Verified
7.9
12
8.3
2520
|
Verified
8.7
13
8.7
2306
|
Verified
9.2
13
Generative AI
8.9
676
8.5
9
Agentic AI - Conversation Intelligence
8.0
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
8.0
135
Not enough data
Voice
Not enough data
8.8
10
Not enough data
8.8
13
Transcription
Not enough data
9.5
11
Not enough data
8.8
10
Not enough data
8.2
12
Not enough data
8.2
10
Editing
Not enough data
8.7
13
Not enough data
9.1
11
Not enough data
8.8
12
Not enough data
8.3
12
Integration
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.9
12
Not enough data
7.9
13
Not enough data
8.8
11
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
379
Not enough data
8.6
409
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
Not enough data
CRM Data Enrichment
9.0
402
Not enough data
8.8
389
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Not enough data
Account Management
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
9.1
11
Not enough data
7.3
10
Not enough data
6.9
7
Meeting Automation - AI Meeting Assistants
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.1
11
Meeting Insights - AI Meeting Assistants
Not enough data
8.8
10
Not enough data
8.2
11
Not enough data
9.2
11
Accessibility - AI Meeting Assistants
Not enough data
7.0
11
Not enough data
7.6
11
Not enough data
7.4
11
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
744
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
803
Not enough data
8.6
726
Not enough data
Predictive Analytics
8.1
721
Not enough data
8.4
749
Not enough data
8.2
735
Not enough data
8.3
723
Not enough data
Sales Management
8.6
759
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
824
Not enough data
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
Not enough data
9.0
2177
|
Verified
Not enough data
8.6
1528
|
Verified
Not enough data
9.2
2216
|
Verified
Not enough data
Feedback
9.3
2371
|
Verified
Not enough data
9.0
1852
|
Verified
Not enough data
9.0
1895
|
Verified
Not enough data
8.8
1605
|
Verified
Not enough data
8.9
1791
|
Verified
Not enough data
8.9
1878
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
388
Not enough data
Pre-Meeting Tools
Not enough data
8.2
17
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Tools
Not enough data
9.4
24
Not enough data
9.8
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Post-Meeting Tools
Not enough data
8.4
22
Not enough data
9.0
19
Not enough data
9.3
29
Agentic AI - Meeting Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and UpdateAI are categorized as Conversation Intelligence and AI Sales Assistant
Unique Categories
Gong is categorized as Sales Coaching, Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UpdateAI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.3%
Other
28.4%
Computer Software
32.1%
Information Technology and Services
20.8%
Marketing and Advertising
5.7%
Consulting
3.8%
Staffing and Recruiting
3.8%
Other
34.0%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
UpdateAI has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
