# Gong vs Trellus - Real-time cold call AI assistant Comparison --- ## AI Generated Summary - **G2 reviewers report** that Gong excels in user experience, with many praising its intuitive interface and seamless integration with internal tools. Users appreciate how easy it is to access information and utilize AI features for specific account inquiries, enhancing their overall performance. - **Users say** that Trellus stands out for its ease of use and configuration, making it a favorite among sales teams. The integration with various platforms and the convenience of using Google Sheets for calling tasks are highlighted as significant advantages, contributing to a well-organized workflow. - **According to verified reviews** , Gong has a strong reputation for support quality, with users noting responsive assistance and effective training resources. This support is crucial for maximizing the platform's capabilities, especially for new users navigating the system. - **Reviewers mention** that while Trellus offers excellent customer service, it faces challenges in overall market presence and user satisfaction compared to Gong. The limited number of reviews suggests that while users are happy, the feedback may not reflect a broader consensus. - **G2 reviewers highlight** Gong's robust performance in call review and coaching opportunities, with users leveraging the platform for training purposes. This feature is particularly beneficial for teams looking to enhance their sales strategies through data-driven insights. - **Users appreciate** Trellus for its straightforward setup process, which many find to be quick and hassle-free. However, some users feel that it may not offer the same depth of features as Gong, particularly in terms of advanced analytics and reporting capabilities. | | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | | **Total Reviews** | 6,678 | 14 | | **Largest Market Segment** | Mid-Market (69.4% of reviews) | Small-Business (83.3% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Gong Pros: - Helpful (352 reviews) - Ease of Use (240 reviews) Cons: - Call Issues (130 reviews) - Recording Issues (88 reviews) ### Trellus - Real-time cold call AI assistant Pros: - Ease of Use (3 reviews) - Automation (2 reviews) Cons: - Expensive (2 reviews) - Missing Features (2 reviews) --- ## Ratings Comparison | Rating | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Meets Requirements** | 9.4 (5103 reviews) | 8.8 (8 reviews) | | **Ease of Use** | 9.3 (5165 reviews) | 8.5 (8 reviews) | | **Ease of Setup** | 9.1 (1362 reviews) | 8.3 (8 reviews) | | **Ease of Admin** | 9.1 (777 reviews) | Not enough data | | **Quality of Support** | 9.2 (3623 reviews) | 9.8 (7 reviews) | | **Has the product been a good partner in doing business?** | 9.3 (779 reviews) | Not enough data | | **Product Direction (% positive)** | 9.0 (4761 reviews) | 10.0 (7 reviews) | --- ## Pricing ### Gong #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Trellus - Real-time cold call AI assistant #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Gong** | 8.1/10 | 400 | | **Trellus - Real-time cold call AI assistant** | N/A | N/A | #### Lead Facilitation | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Customer-facing Chatbot** | 7.1 (347 reviews) | Not enough data | | **Lead Qualification** | 7.3 (341 reviews) | Not enough data | | **Lead Follow-up** | 7.6 (347 reviews) | Not enough data | | **Meeting Scheduling ** | 7.6 (346 reviews) | Not enough data | #### Organization | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Opportunity and Pipeline Management ** | 8.3 (351 reviews) | Not enough data | | **Data Entry** | 8.3 (346 reviews) | Not enough data | | **Integrations / APIs** | 8.3 (344 reviews) | Not enough data | #### Performance Analysis | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Coaching ** | 8.5 (347 reviews) | Not enough data | | **Peformance Tracking** | 8.6 (353 reviews) | Not enough data | #### Sales Analysis | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **ROI Forecasting ** | 7.7 (330 reviews) | Not enough data | | **Sales Forecasting ** | 7.9 (337 reviews) | Not enough data | #### Generative AI | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **AI Text Generation** | 8.6 (286 reviews) | Not enough data | | **AI Text Summarization** | 8.9 (294 reviews) | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Autonomous Task Execution** | 8.1 (53 reviews) | Not enough data | | **Multi-step Planning** | 7.9 (52 reviews) | Not enough data | | **Cross-system Integration** | 8.3 (56 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (53 reviews) | Not enough data | | **Natural Language Interaction** | 8.2 (52 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (53 reviews) | Not enough data | | **Decision Making** | 8.2 (54 reviews) | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Gong** | 8.0/10 | 142 | | **Trellus - Real-time cold call AI assistant** | N/A | N/A | #### Integrated Workflows | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Task Management** | 7.9 (106 reviews) | Not enough data | | **Email Tracking/Automation** | 8.0 (112 reviews) | Not enough data | | **Calls and Voice** | 8.4 (110 reviews) | Not enough data | | **Other Outreach Options ** | 7.3 (98 reviews) | Not enough data | | **CRM Integration** | 8.5 (111 reviews) | Not enough data | | **Calendar** | 8.4 (104 reviews) | Not enough data | | **Shared Records** | 8.5 (100 reviews) | Not enough data | #### Repeatability and Reportability | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Content Management** | 8.3 (102 reviews) | Not enough data | | **Workflow Management** | 8.1 (103 reviews) | Not enough data | | **Workflow Performance** | 8.0 (100 reviews) | Not enough data | | **Sales Coaching and Insights** | 8.5 (118 reviews) | Not enough data | | **Gamification** | 7.3 (97 reviews) | Not enough data | #### AI and Automation | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Lead Prioritization** | 7.8 (91 reviews) | Not enough data | | **Lead Scoring** | 7.7 (88 reviews) | Not enough data | | **Best Time of Day Scheduling** | 7.4 (88 reviews) | Not enough data | | **Buyer Intelligence** | 7.6 (87 reviews) | Not enough data | | **Machine Learning** | 8.0 (88 reviews) | Not enough data | #### Generative AI | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **AI Text Generation** | 8.2 (95 reviews) | Not enough data | #### Agentic AI - Sales Engagement | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Autonomous Task Execution** | 8.1 (49 reviews) | Not enough data | | **Multi-step Planning** | 8.0 (48 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (50 reviews) | Not enough data | | **Adaptive Learning** | 8.2 (48 reviews) | Not enough data | | **Natural Language Interaction** | 8.1 (50 reviews) | Not enough data | | **Proactive Assistance** | 8.0 (47 reviews) | Not enough data | | **Decision Making** | 8.3 (50 reviews) | Not enough data | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Gong** | 8.4/10 | 2993 | | **Trellus - Real-time cold call AI assistant** | N/A | N/A | #### Call Analytics | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Call Recording** | 9.6 (2803 reviews) ✓ Verified | Not enough data | | **Machine Learning** | 8.8 (2485 reviews) ✓ Verified | Not enough data | | **Call Analysis** | 9.1 (2711 reviews) ✓ Verified | Not enough data | | **Lead Qualification** | 8.3 (1794 reviews) ✓ Verified | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Customer Scoring** | 8.6 (1873 reviews) ✓ Verified | Not enough data | | **Speech-to-Text** | 8.3 (2548 reviews) ✓ Verified | Not enough data | | **Sentiment Analysis** | 8.7 (10 reviews) | Not enough data | #### Generative AI | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **AI Text Summarization** | 8.8 (702 reviews) | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Autonomous Task Execution** | 8.0 (134 reviews) | Not enough data | | **Multi-step Planning** | 8.0 (134 reviews) | Not enough data | | **Cross-system Integration** | 8.1 (144 reviews) | Not enough data | | **Adaptive Learning** | 8.0 (135 reviews) | Not enough data | | **Natural Language Interaction** | 8.2 (137 reviews) | Not enough data | | **Proactive Assistance** | 8.1 (135 reviews) | Not enough data | | **Decision Making** | 8.0 (136 reviews) | Not enough data | ### Revenue Operations & Intelligence (RO&I) | Product | Score | Reviews | |---|---|---| | **Gong** | 8.2/10 | 490 | | **Trellus - Real-time cold call AI assistant** | N/A | N/A | #### Revenue Sourcing and Forecasting | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Revenue History** | Feature Not Available | Not enough data | | **Pipeline Management** | 8.6 (377 reviews) | Not enough data | | **Dashboard Analytics** | 8.6 (408 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.2 (347 reviews) | Not enough data | | **Data Segmentation** | 8.4 (355 reviews) | Not enough data | | **Predictive Forecasting** | 8.0 (250 reviews) | Not enough data | | **Revenue Operations Cadence** | 8.1 (246 reviews) | Not enough data | #### CRM Data Enrichment | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Calendar Sync** | 9.0 (402 reviews) | Not enough data | | **Email Activity Capture** | 8.8 (389 reviews) | Not enough data | | **Conversation Intelligence** | 9.1 (424 reviews) | Not enough data | | **Marketing Leads** | Feature Not Available | Not enough data | | **Contact Capture** | 8.6 (253 reviews) | Not enough data | #### Account Management | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Nonengaged Accounts** | 8.1 (324 reviews) | Not enough data | | **Account optimization** | 8.2 (339 reviews) | Not enough data | | **Historical Patterns** | 8.3 (350 reviews) | Not enough data | | **Rep Performance** | 8.6 (370 reviews) | Not enough data | | **Account Engagement** | 8.5 (259 reviews) | Not enough data | | **Historical Win/Loss Patterns** | 8.1 (240 reviews) | Not enough data | #### Agentic AI - Revenue Operations & Intelligence (RO&I) | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Autonomous Task Execution** | 7.7 (40 reviews) | Not enough data | | **Cross-system Integration** | 8.0 (41 reviews) | Not enough data | | **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | | **Proactive Assistance** | 7.3 (37 reviews) | Not enough data | | **Decision Making** | 7.4 (39 reviews) | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Gong** | 8.5/10 | 1022 | | **Trellus - Real-time cold call AI assistant** | N/A | N/A | #### Agentic AI - Sales Analytics | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Autonomous Task Execution** | 8.3 (57 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (57 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (59 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (59 reviews) | Not enough data | #### Data Sourcing | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Data Sourcing** | 8.5 (750 reviews) | Not enough data | | **Exporting & Sharing Data** | 8.7 (793 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.5 (719 reviews) | Not enough data | | **Interactive Dashboards** | 8.9 (807 reviews) | Not enough data | | **Data Segmentation** | 8.6 (727 reviews) | Not enough data | #### Predictive Analytics | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Lead Scoring** | 8.1 (724 reviews) | Not enough data | | **Opportunity Scoring** | 8.4 (754 reviews) | Not enough data | | **Risk Analysis** | 8.2 (739 reviews) | Not enough data | | **Live Forecasting** | 8.3 (725 reviews) | Not enough data | #### Sales Management | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Live Pipeline Management** | 8.6 (764 reviews) | Not enough data | | **Sales Gamification** | 8.2 (724 reviews) | Not enough data | | **Account-Based Analytics** | 8.7 (762 reviews) | Not enough data | | **Activity Tracking** | 9.0 (833 reviews) | Not enough data | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Gong** | 8.8/10 | 2880 | | **Trellus - Real-time cold call AI assistant** | N/A | N/A | #### Agentic AI - Sales Coaching | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Multi-step Planning** | 8.1 (62 reviews) | Not enough data | | **Cross-system Integration** | 8.5 (62 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | | **Decision Making** | 8.3 (60 reviews) | Not enough data | #### Training | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Knowledge Base** | 9.0 (1968 reviews) ✓ Verified | Not enough data | | **Coaching Materials** | 9.0 (2183 reviews) ✓ Verified | Not enough data | | **Playbook Creation** | 8.6 (1527 reviews) ✓ Verified | Not enough data | | **Video Record** | 9.2 (2218 reviews) ✓ Verified | Not enough data | #### Feedback | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Review** | 9.3 (2375 reviews) ✓ Verified | Not enough data | | **Scorecard** | 9.0 (1853 reviews) ✓ Verified | Not enough data | | **Coaching Card** | 9.0 (1895 reviews) ✓ Verified | Not enough data | | **Leaderboard** | 8.8 (1604 reviews) ✓ Verified | Not enough data | | **Real-Time Updates** | 8.9 (1790 reviews) ✓ Verified | Not enough data | | **Notifications** | 8.9 (1877 reviews) ✓ Verified | Not enough data | | **Competition** | Feature Not Available | Not enough data | #### Generative AI | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **AI Text Summarization** | 8.9 (389 reviews) | Not enough data | ### Revenue AI Platforms | Product | Score | Reviews | |---|---|---| | **Gong** | 9.2/10 | 79 | | **Trellus - Real-time cold call AI assistant** | N/A | N/A | #### Agentic AI - Revenue AI Platforms | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Natural Language Interaction** | 7.7 (5 reviews) | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Autonomous Task Execution** | 9.3 (5 reviews) | Not enough data | | **Cross-system Integration** | 8.9 (22 reviews) | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | #### Platform - Revenue AI Platforms | Feature | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Conversation Intelligence** | 9.8 (52 reviews) | Not enough data | | **Predictive Forecasting** | 8.2 (10 reviews) | Not enough data | | **CRM Data Enrichment** | 8.7 (10 reviews) | Not enough data | | **Actionable Insights** | 9.7 (39 reviews) | Not enough data | | **Risk Flagging** | 10.0 (8 reviews) | Not enough data | | **Workflow Orchestration** | 9.2 (6 reviews) | Not enough data | | **Sales Coaching** | 9.6 (27 reviews) | Not enough data | | **Pipeline & Deal Management** | 9.6 (13 reviews) | Not enough data | | **Customer Data Capture** | 9.4 (36 reviews) | Not enough data | --- ## Categories **Shared Categories (2):** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) **Unique to Gong (5):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Gong | Trellus - Real-time cold call AI assistant | |---|---|---| | **Small-Business** | 12.9% | 83.3% | | **Mid-Market** | 69.4% | 16.7% | | **Enterprise** | 17.7% | 0% | ### By Industry #### Gong - **Computer Software:** 37.4% - **Information Technology and Services:** 16.9% - **Marketing and Advertising:** 9.0% - **Internet:** 5.0% - **Financial Services:** 3.2% - **Human Resources:** 1.9% - **Telecommunications:** 1.7% - **Computer & Network Security:** 1.7% - **E-Learning:** 1.4% - **Staffing and Recruiting:** 1.3% - **Other:** 20.5% #### Trellus - Real-time cold call AI assistant - **Wholesale:** 12.5% - **Staffing and Recruiting:** 12.5% - **Security and Investigations:** 12.5% - **Real Estate:** 12.5% - **Insurance:** 12.5% - **Information Technology and Services:** 12.5% - **Executive Office:** 12.5% - **Computer Software:** 12.5% --- ## Alternatives ### Alternatives to Gong - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25851 reviews) - 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[Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25851 reviews) - [Fathom](https://www.g2.com/products/fathom-video/reviews) — 5.0/5 stars (6929 reviews) - [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5607 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3572 reviews) - [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) — 4.6/5 stars (1800 reviews) - [Scratchpad](https://www.g2.com/products/scratchpad/reviews) — 4.8/5 stars (1493 reviews) - [Avoma](https://www.g2.com/products/avoma/reviews) — 4.6/5 stars (1362 reviews) --- ## Top Discussions ### Gong - Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..." - Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!" - Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes > **Top comment:** "Very high ferformer" - Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. " - Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. " ### Trellus - Real-time cold call AI assistant No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gong-vs-trellus-real-time-cold-call-ai-assistant)