# Gong vs Scratchpad Comparison - What are their main differences?

At a Glance

Star Rating

**Gong** [

4.7/5(6,679)

](https://www.g2.com/products/gong/reviews#reviews)

**Scratchpad** [

4.8/5(1,493)

](https://www.g2.com/products/scratchpad/reviews#reviews)

Market Segments

**Gong**
Mid-Market (69.4% of reviews)

**Scratchpad**
Mid-Market (57.6% of reviews)

Pros & Cons

**Gong**
[
Helpful (352)
](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1793226&qs=pros-and-cons#reviews)[
Ease of Use (240)
](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797185&qs=pros-and-cons#reviews)[
Call Issues (130)
](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1797253&qs=pros-and-cons#reviews)[
Recording Issues (88)
](https://www.g2.com/products/gong/reviews?filters%5Bsentiment_snippet%5D=1792673&qs=pros-and-cons#reviews)

**Scratchpad**
[
Ease of Use (16)
](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1590094&qs=pros-and-cons#reviews)[
Helpful (12)
](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1590325&qs=pros-and-cons#reviews)[
Expensive (3)
](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1593003&qs=pros-and-cons#reviews)[
Complexity (2)
](https://www.g2.com/products/scratchpad/reviews?filters%5Bsentiment_snippet%5D=1593979&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Gong**
No pricing available

**Scratchpad**
 **$0.00** Per Month

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that Gong excels in **conversation intelligence** , with users praising its ability to capture critical moments during calls that lead to conversions. The AI-driven meeting summaries are particularly highlighted for their clarity and effectiveness in outlining next steps and key takeaways.
- **Users say** Scratchpad shines in **task management and note-taking** , with many appreciating its customizable columns and seamless integration with Salesforce. Reviewers find it particularly useful for organizing deals and sharing notes among team members, enhancing collaboration.
- **According to verified reviews** , Gong's overall user satisfaction is significantly higher, reflected in its G2 Score of 93.22 compared to Scratchpad's 51.44. This indicates a stronger perception of value and effectiveness among Gong users.
- **Reviewers mention** that while Scratchpad offers a user-friendly interface, Gong's advanced features, such as AI insights and call analysis, provide a more comprehensive tool for sales teams looking to improve their performance and coaching strategies.
- **Users highlight** that Gong's implementation process is quick and intuitive, making it easier for teams to get up and running. In contrast, some Scratchpad users have noted that while it is efficient, it may require more time to fully leverage its capabilities.
- **G2 reviewers indicate** that while both products have strong support ratings, Scratchpad's support is often described as more responsive. Users appreciate the quick assistance they receive, which can be crucial for teams needing immediate help with their sales processes.

Pricing

Entry-Level Pricing

**Gong**

Gong
No pricing available

**Scratchpad**

Scratchpad

Free

$0.00

Per Month

- Prompt builder
- Prompt manager
- 3 AI sales sheets

[Browse all 4 pricing plans](/products/scratchpad/pricing)

Free Trial

**Gong**

Gong
No trial information available

**Scratchpad**

Scratchpad

Free Trial is available

Ratings

Meets Requirements

9.4

5,104

9.2

975

Ease of Use

9.3

5,166

9.6

986

Ease of Setup

9.1

1,363

9.4

114

Ease of Admin

9.1

777

9.0

76

Quality of Support

9.2

3,624

9.7

896

Has the product been a good partner in doing business?

9.3

779

9.6

76

Product Direction (% positive)

9.0

4,762

9.3

822

Features by Category

AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

8.1

400

Not enough data

Lead Facilitation

Customer-facing Chatbot

7.1

347

7.7(won by 0.6)

53

Lead Qualification

7.3

341

8.8(won by 1.5)

61

Lead Follow-up

7.6

347

8.8(won by 1.2)

72

Meeting Scheduling 

7.6

346

8.3(won by 0.7)

61

Organization

Opportunity and Pipeline Management 

8.3

351

9.6(won by 1.3)

168

Data Entry

8.3

346

9.7(won by 1.4)

162

Integrations / APIs

8.3

344

9.1(won by 0.8)

124

Third-Party Integrations

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Call Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Sales Activity Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Performance Analysis

Coaching 

8.5(won by 0.2)

347

8.3

68

Peformance Tracking

8.6(tied score)

353

8.6(tied score)

81

Email Tracking

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Sales Analysis

ROI Forecasting 

7.7

330

8.6(won by 0.9)

75

Sales Forecasting 

7.9

337

9.5(won by 1.6)

111

Generative AI

AI Text Generation

8.6(won by 2.0)

286

6.6

17

AI Text Summarization

8.9(won by 2.7)

294

6.2

17

Generative AI

Not enough data

Not enough data

Agentic AI - AI Sales Assistant

Autonomous Task Execution

8.1(won by default)

53

Not enough data

Multi-step Planning

7.9(won by default)

52

Not enough data

Cross-system Integration

8.3(won by default)

56

Not enough data

Adaptive Learning

8.3(won by default)

53

Not enough data

Natural Language Interaction

8.2(won by default)

52

Not enough data

Proactive Assistance

8.2(won by default)

53

Not enough data

Decision Making

8.2(won by default)

54

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Email Response Control

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

AI Writing Assistant

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sales Automation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Lead Engagement

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Omnichannel Outreach

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Sales Engagement[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

8.0

142

7.1

206

Integrated Workflows

Task Management

7.9

106

8.9(won by 1.0)

182

Email Tracking/Automation

8.0(won by 1.6)

112

6.4

116

Calls and Voice

8.4(won by 3.4)

110

5.0

100

Other Outreach Options 

7.3(won by 0.9)

98

6.4

85

CRM Integration

8.5

111

9.5(won by 1.0)

195

Calendar

8.4(won by 0.8)

104

7.6

130

Shared Records

8.5

100

8.6(won by 0.1)

148

Business Process Automation

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Repeatability and Reportability

Content Management

8.3(won by 0.4)

102

7.9

143

Workflow Management

8.1

103

9.0(won by 0.9)

171

Workflow Performance

8.0

100

8.8(won by 0.8)

155

Sales Coaching and Insights

8.5(won by 1.3)

118

7.2

118

Gamification

7.3(won by 1.7)

97

5.6

96

AI and Automation

Lead Prioritization

7.8(tied score)

91

7.8(tied score)

129

Lead Scoring

7.7(won by 0.7)

88

7.0

110

Best Time of Day Scheduling

7.4(won by 1.3)

88

6.1

95

Buyer Intelligence

7.6(won by 2.1)

87

5.5

94

Machine Learning

8.0(won by 2.5)

88

5.5

95

Generative AI

AI Text Generation

8.2(won by 2.8)

95

5.4

74

Generative AI

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Agentic AI - Sales Engagement

Autonomous Task Execution

8.1(won by default)

49

Not enough data

Multi-step Planning

8.0(won by default)

48

Not enough data

Cross-system Integration

8.2(won by default)

50

Not enough data

Adaptive Learning

8.2(won by default)

48

Not enough data

Natural Language Interaction

8.1(won by default)

50

Not enough data

Proactive Assistance

8.0(won by default)

47

Not enough data

Decision Making

8.3(won by default)

50

Not enough data

Strategic Planning

Not enough data

Not enough data

Additional Functionality

Prospecting Tools

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

8.4

2,993

4.3

6

Call Analytics

Call Recording

9.6(won by 5.3)

2804

|

Verified

4.3

5

Machine Learning

8.8(won by 4.1)

2486

|

Verified

4.7

6

Call Analysis

9.1(won by 5.8)

2712

|

Verified

3.3

6

Lead Qualification

8.3(won by 4.4)

1794

|

Verified

3.9

6

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Artificial Intelligence - Conversation Intelligence

Customer Scoring

8.6(won by 5.3)

1873

|

Verified

3.3

6

Speech-to-Text

8.3(won by 2.3)

2548

|

Verified

6.0

5

Sentiment Analysis

8.7(won by default)

10

Not enough data

Generative AI

AI Text Summarization

8.8(won by default)

702

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Conversation Intelligence

Autonomous Task Execution

8.0(won by default)

134

Not enough data

Multi-step Planning

8.0(won by default)

134

Not enough data

Cross-system Integration

8.1(won by default)

144

Not enough data

Adaptive Learning

8.0(won by default)

135

Not enough data

Natural Language Interaction

8.2(won by default)

137

Not enough data

Proactive Assistance

8.1(won by default)

135

Not enough data

Decision Making

8.0(won by default)

136

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Playbooks

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Text Mining

Not enough data

Not enough data

Trend/Problem Indicators

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

8.5

1,020

8.3

48

Agentic AI - Sales Analytics

Autonomous Task Execution

8.3(won by default)

57

Not enough data

Cross-system Integration

8.4(won by default)

57

Not enough data

Adaptive Learning

8.4(won by default)

59

Not enough data

Natural Language Interaction

8.6(won by default)

60

Not enough data

Proactive Assistance

8.3(won by default)

59

Not enough data

Third-Party Integrations

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

Data Sourcing

Data Sourcing

8.5(won by 0.2)

750

8.3

42

Exporting & Sharing Data

8.7(won by 0.7)

793

8.0

42

Multi-Device Data Visualization

8.5(won by 1.1)

719

7.4

38

Interactive Dashboards

8.9

807

9.1(won by 0.2)

46

Data Segmentation

8.6

727

9.2(won by 0.6)

40

Predictive Analytics

Lead Scoring

8.1(won by 1.0)

724

7.1

39

Opportunity Scoring

8.4

754

8.5(won by 0.1)

39

Risk Analysis

8.2(won by 0.1)

739

8.1

38

Live Forecasting

8.3

725

8.6(won by 0.3)

43

Budgeting/Forecasting

Not enough data

Not enough data

Correlation Analysis

Not enough data

Not enough data

Competitive Analysis

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Sales Management

Live Pipeline Management

8.6

764

9.3(won by 0.7)

46

Sales Gamification

8.2(won by 1.1)

724

7.1

40

Account-Based Analytics

8.7(won by 0.3)

762

8.4

41

Activity Tracking

9.0(won by 0.4)

833

8.6

43

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Additional Functionality

Dynamic Modeling

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Modeling & Simulation

Not enough data

Not enough data

Exception Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

"What If" Scenarios

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Graphical Data Presentation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Business Process Control

Not enough data

Not enough data

Multi-Currency

Not enough data

Not enough data

Pipeline Reports

Not enough data

Not enough data

Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);)

8.8

2,880

8.0

7

Agentic AI - Sales Coaching

Multi-step Planning

8.1(won by default)

62

Not enough data

Cross-system Integration

8.5(won by default)

62

Not enough data

Adaptive Learning

8.3(won by default)

62

Not enough data

Decision Making

8.3(won by default)

60

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Training

Knowledge Base

9.0

1968

|

Verified

9.2(won by 0.2)

6

Coaching Materials

9.0(won by 1.1)

2183

|

Verified

7.9

7

Playbook Creation

8.6(won by 0.5)

1527

|

Verified

8.1

6

Video Record

9.2(won by default)

2218

|

Verified

Not enough data

Feedback

Review

9.3(won by 1.0)

2375

|

Verified

8.3

5

Scorecard

9.0(won by 2.7)

1853

|

Verified

6.3

5

Coaching Card

9.0(won by 0.7)

1895

|

Verified

8.3

5

Leaderboard

8.8(won by 2.8)

1604

|

Verified

6.0

5

Real-Time Updates

8.9

1790

|

Verified

10.0(won by 1.1)

7

Notifications

8.9(won by 0.6)

1877

|

Verified

8.3

5

Competition

Feature Not Available

7.5(won by default)

6

Generative AI

AI Text Summarization

8.9(won by default)

389

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Built-in Course Authoring

Not enough data

Not enough data

Learning Paths/Tracks

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Learning Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Onboarding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Revenue Operations & Intelligence (RO&I)[Hide 26 FeaturesShow 26 Features](javascript:void(0);)

8.2

490

Not enough data

Revenue Sourcing and Forecasting

Pipeline Management

8.6(won by default)

377

Not enough data

Dashboard Analytics

8.6(won by default)

408

Not enough data

Multi-Device Data Visualization

8.2(won by default)

347

Not enough data

Data Segmentation

8.4(won by default)

355

Not enough data

Predictive Forecasting

8.0(won by default)

250

Not enough data

Revenue Operations Cadence

8.1(won by default)

246

Not enough data

Revenue History

Feature Not Available

Not enough data

CRM Data Enrichment

Calendar Sync

9.0(won by default)

402

Not enough data

Email Activity Capture

8.8(won by default)

389

Not enough data

Conversation Intelligence

9.1(won by default)

424

Not enough data

Contact Capture

8.6(won by default)

253

Not enough data

Marketing Leads

Feature Not Available

Not enough data

Account Management

Nonengaged Accounts

8.1(won by default)

324

Not enough data

Account optimization

8.2(won by default)

339

Not enough data

Historical Patterns

8.3(won by default)

350

Not enough data

Rep Performance

8.6(won by default)

370

Not enough data

Account Engagement

8.5(won by default)

259

Not enough data

Historical Win/Loss Patterns

8.1(won by default)

240

Not enough data

Agentic AI - Revenue Operations & Intelligence (RO&I)

Autonomous Task Execution

7.7(won by default)

40

Not enough data

Cross-system Integration

8.0(won by default)

41

Not enough data

Adaptive Learning

7.6(won by default)

39

Not enough data

Proactive Assistance

7.3(won by default)

37

Not enough data

Decision Making

7.4(won by default)

39

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Sales Performance Management[Hide 82 FeaturesShow 82 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Sales Performance Management

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Incentives

Triggers

Not enough data

7.3(won by default)

148

Leaderboards

Not enough data

7.0(won by default)

131

Badges

Not enough data

Feature Not Available

Commission Calculator

Not enough data

Feature Not Available

Personalization

Custom Reports

Not enough data

8.9(won by default)

262

Dashboards

Not enough data

9.1(won by default)

264

Goal Setting/Tracking

Not enough data

8.0(won by default)

167

Sales Reports

Not enough data

Not enough data

Incentive Management

Not enough data

Not enough data

Profiles

Not enough data

Feature Not Available

Administrative

Third-Party Integrations

Not enough data

9.4(won by default)

282

Employee Structure

Not enough data

8.2(won by default)

149

Behavior Monitoring

Not enough data

7.9(won by default)

145

Additional Functionality

Generative AI

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Ongoing Performance Tracking

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Commission Management

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Sales Planning

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Quota Planning

Not enough data

Not enough data

Accounting

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Rewards Points

Not enough data

Not enough data

Organizational Charting

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Milestone Tracking

Not enough data

Not enough data

Territory Management

Not enough data

Not enough data

Performance Appraisal

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Sales Onboarding & Training

Not enough data

Not enough data

Employee Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

API

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Goal Management

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Kanban Board

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Prospecting Tools

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Product Catalog

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Appointment Scheduling

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Activity/News Feed

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Revenue Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Productivity Bots[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Productivity Bots

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Image Editing

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Content Creation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Productivity Analysis

Not enough data

Not enough data

Audio Recording

Not enough data

Not enough data

Focus Aid

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Office Suite

Not enough data

Not enough data

Database Creation

Not enough data

Not enough data

API

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Team Collaboration

Not enough data

Not enough data

Video Content

Not enough data

Not enough data

Productivity Tools

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

Revenue AI Platforms[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Revenue AI Platforms

Natural Language Interaction

7.7(won by default)

5

Not enough data

Proactive Assistance

Not enough data

Not enough data

Autonomous Task Execution

9.3(won by default)

5

Not enough data

Cross-system Integration

8.9(won by default)

22

Not enough data

Decision Making

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Platform - Revenue AI Platforms

Conversation Intelligence

9.7(won by default)

53

Not enough data

Predictive Forecasting

8.2(won by default)

10

Not enough data

CRM Data Enrichment

8.7(won by default)

10

Not enough data

Actionable Insights

9.7(won by default)

40

Not enough data

Risk Flagging

10.0(won by default)

8

Not enough data

Workflow Orchestration

9.2(won by default)

6

Not enough data

Sales Coaching

9.6(won by default)

27

Not enough data

Pipeline & Deal Management

9.6(won by default)

13

Not enough data

Customer Data Capture

9.4(won by default)

37

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

## Gong vs Scratchpad FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Gong vs Scratchpad?

Gong and Scratchpad differ most clearly in reviewer satisfaction, with Scratchpad scoring higher on both overall rating and support, while Gong is more widely adopted and noted for its AI-driven insights.

| [Gong](https://www.g2.com/products/gong/reviews) | [Scratchpad](https://www.g2.com/products/scratchpad/reviews) |
| --- | --- |
| 4.7/5 (6,679 reviews) | 4.8/5 (1,493 reviews) |
| Mid-Market | Mid-Market |
| 9.1 | 9.4 |
| 9.2 | 9.7 |
| AI-driven call insights and coaching | Salesforce integration and pipeline management efficiency |

### How do the pricing models of Gong and Scratchpad compare?

Scratchpad is rated higher for price satisfaction, making it the stronger value according to reviewers.

- **Gong:** Reviewers frequently mention that Gong's premium pricing can be a challenge for smaller teams, though they value its robust AI features and insights.
- **Scratchpad:** Reviewers consistently highlight Scratchpad's efficiency and time savings, with many noting satisfaction with its value and ease of use for daily sales tasks.

### What are the best alternatives to Gong and Scratchpad?

The top three alternatives to Gong and Scratchpad are HubSpot Sales Hub, Agentforce Sales, and Clari.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5 (6,679 reviews) | Mid-Market | Premium pricing can be a challenge for smaller teams | AI-driven call insights and coaching |
| [Scratchpad](https://www.g2.com/products/scratchpad/reviews) | 4.8/5 (1,493 reviews) | Mid-Market | Reviewers highlight strong value and efficiency | Salesforce integration and pipeline management efficiency |
| [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,910 reviews) | Small-Business | — | — |
| [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,876 reviews) | Mid-Market | — | — |
| [Clari](https://www.g2.com/products/clari/reviews) | 4.6/5 (5,610 reviews) | Enterprise | — | — |

### Which Revenue AI Platforms features should I prioritize when comparing Gong and Scratchpad?

Buyers comparing Gong and Scratchpad should prioritize AI-driven insights, Salesforce integration, pipeline management, customizability, and support quality.

- **AI-driven insights:** Gong is frequently cited for its AI-powered call summaries and coaching features; Scratchpad reviewers mention AI call summarization as a workflow booster.
- **Salesforce integration:** Scratchpad has 3 all-time mentions for Salesforce integration and is repeatedly praised for making Salesforce updates faster and easier.
- **Pipeline management:** Scratchpad is highlighted for pipeline management efficiency (2 all-time mentions), with reviewers noting significant time savings.
- **Customizability:** Scratchpad has 4 all-time mentions for customizability and customization, allowing users to tailor views and workflows.
- **Support quality:** Scratchpad scores 9.7 for Quality of Support, compared to Gong's 9.2.

### What are the pros and cons of Gong vs Scratchpad?

Scratchpad's headline strength is its Salesforce integration and efficiency, while Gong stands out for AI-driven call insights and coaching.

- **Gong strengths:** AI-powered call summaries, coaching insights, and robust analytics for sales calls.
- **Gong trade-offs:** Premium pricing is frequently cited as a challenge for smaller teams; onboarding can be rigid or lengthy for some users.
- **Scratchpad strengths:** Salesforce integration (3 all-time mentions), customizability (4 all-time mentions), pipeline management efficiency (2 all-time mentions), and high ease of use.
- **Scratchpad trade-offs:** Reviewers note missing features (2 all-time mentions) and desire for broader integrations beyond Salesforce and Google.

### Is Gong or Scratchpad better for small businesses?

Scratchpad is better suited for small businesses, with higher satisfaction scores and strong reviewer sentiment for ease of use and setup.

- **Gong:** Largest reviewer segment is Mid-Market; reviewers note premium pricing as a challenge for smaller teams.
- **Scratchpad:** Largest reviewer segment is Mid-Market; reviewers consistently highlight ease of use, fast setup, and strong value for daily sales tasks, making it attractive for small-business adoption.

### Which Revenue AI Platforms platform has better integrations?

Scratchpad is favored for integrations, with reviewers citing robust Salesforce and Google integrations and higher mention counts.

- **Gong:** Outreach integration is mentioned in 77 reviews.
- **Scratchpad:** Google integration is mentioned in 80 reviews, Slack in 17 reviews, and Gong integration in 6 reviews.

### How do Gong and Scratchpad compare on customer support?

Scratchpad leads Gong in Quality of Support by a material margin, scoring 9.7 versus Gong's 9.2.

- **Gong:** Reviewers describe support as responsive and helpful, though some mention ticket-based support as outdated and cite occasional delays.
- **Scratchpad:** Reviewers consistently praise Scratchpad's support team for being proactive, quick to assist, and open to feedback, with many noting positive experiences during onboarding and ongoing use.

### Which is easier to implement, Gong or Scratchpad?

Scratchpad is easier to implement, with a higher Ease of Setup score (9.4 vs. Gong's 9.1).

- **Gong:** Reviewers describe setup as straightforward but note that onboarding can be rigid or lengthy, especially for integrations.
- **Scratchpad:** Reviewers consistently highlight extremely easy setup, often requiring no IT involvement, and immediate time-to-value for sales teams.

### Which product has better Review?

Review is the most frequently mentioned feature across both products, with Scratchpad scoring higher on reviewer satisfaction.

- **Gong:** Review dimension scores: Ease of Use 9.3, Meets Requirements 9.4; reviewers highlight AI-driven call summaries and coaching insights.
- **Scratchpad:** Review dimension scores: Ease of Use 9.6, Meets Requirements 9.2; reviewers cite Salesforce integration, customizability (4 all-time mentions), and pipeline management efficiency (2 all-time mentions) as key strengths.

Reviews

Reviewers' Company Size

[![Gong](https://images.g2crowd.com/uploads/product/hd_favicon/e33783a7fe09d9543772bf2218f64325/gong.svg "Gong")](https://www.g2.com/products/gong/reviews)

Gong

Small-Business(50 or fewer emp.)

12.9%

Mid-Market(51-1000 emp.)

69.4%

Enterprise(\> 1000 emp.)

17.7%

[![Scratchpad](https://images.g2crowd.com/uploads/product/hd_favicon/9f4b649be372a47f483dc62599c860f1/scratchpad.svg "Scratchpad")](https://www.g2.com/products/scratchpad/reviews)

Scratchpad

Small-Business(50 or fewer emp.)

21.5%

Mid-Market(51-1000 emp.)

57.6%

Enterprise(\> 1000 emp.)

21.0%

Small-Business

(50 or fewer emp.)

12.9%

21.5%

Mid-Market

(51-1000 emp.)

69.4%

57.6%

Enterprise

(\> 1000 emp.)

17.7%

21.0%

Reviewers' Industry

[![Gong](https://images.g2crowd.com/uploads/product/hd_favicon/e33783a7fe09d9543772bf2218f64325/gong.svg "Gong")](https://www.g2.com/products/gong/reviews)
Gong

Computer Software

37.4%

Information Technology and Services

16.9%

Marketing and Advertising

9.0%

Internet

5.0%

Financial Services

3.2%

Other

28.5%

[![Scratchpad](https://images.g2crowd.com/uploads/product/hd_favicon/9f4b649be372a47f483dc62599c860f1/scratchpad.svg "Scratchpad")](https://www.g2.com/products/scratchpad/reviews)
Scratchpad

Computer Software

45.5%

Information Technology and Services

19.0%

Financial Services

4.2%

Marketing and Advertising

3.1%

Telecommunications

2.3%

Other

26.0%

Alternatives

**Gong Alternatives**

 ![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)")

[
Agentforce Sales
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

 ![Clari](https://images.g2crowd.com/uploads/product/hd_favicon/325c3df8553cee1b8ab793d8f3dfa14a/clari.svg "Clari")

[
Clari
](/products/clari/reviews)

 ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/2d02119c72d837152a0d46213a959f70/salesloft.svg "Salesloft")

[
Salesloft
](/products/salesloft/reviews)

 ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach")

[
Outreach
](/products/outreach/reviews)

**Scratchpad Alternatives**

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Clari](https://images.g2crowd.com/uploads/product/hd_favicon/325c3df8553cee1b8ab793d8f3dfa14a/clari.svg "Clari")

[
Clari
](/products/clari/reviews)

 ![Weflow](https://images.g2crowd.com/uploads/product/hd_favicon/4c96ae730dbe4a528c91742a0e2c7d22/weflow.svg "Weflow")

[
Weflow
](/products/weflow/reviews)

 ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach")

[
Outreach
](/products/outreach/reviews)

### Spotlight Categories

- [Audit Management Software Solutions](https://www.g2.com/categories/audit-management)
- [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)
- [Expense Management Software](https://www.g2.com/categories/expense-management)
- [Performance Management Software](https://www.g2.com/categories/performance-management)