Compare Gong and Scratchpad 
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00 Per Month
Gong
Star Rating
(6,521)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongScratchpad
Star Rating
(1,494)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing detailed meeting insights, which users find invaluable for understanding customer needs. One user highlighted how Gong's ability to capture and analyze calls has significantly improved their communication with prospects.
- Users say Scratchpad shines in its customizable features, particularly its tiering abilities and the option to create dedicated sections for team collaboration. This flexibility allows users to manage notes and tasks effectively, making it a favorite for those who prioritize organization.
- Reviewers mention that Gong's implementation process is notably smooth, with many users appreciating the intuitive onboarding experience. This ease of setup contrasts with some users' experiences with Scratchpad, who noted that while it is efficient, it may require more navigation to access certain features.
- According to verified reviews, Gong's overall user satisfaction is significantly higher, reflected in its G2 Score. Users frequently commend its robust features for conversation intelligence, which helps them analyze calls and improve sales strategies, while Scratchpad, despite its strengths, has a lower satisfaction rating.
- Users highlight that Scratchpad provides an excellent workspace for task management and real-time updates, which many find essential for keeping track of deals. However, some users feel that Gong's advanced analytics capabilities give it an edge in understanding sales performance.
- G2 reviewers note that while both products integrate well with CRM systems, Scratchpad's seamless connection with Salesforce is particularly praised. Users appreciate how this integration enhances their workflow, allowing for quick updates and access to critical information without navigating away from their primary tasks.
Pricing
Entry-Level Pricing
Gong
No pricing availableFree Trial
Gong
No trial information availableScratchpad
Free Trial is available
Ratings
Meets Requirements
9.4
4,973
9.2
976
Ease of Use
9.3
5,030
9.6
987
Ease of Setup
9.1
1,251
9.4
115
Ease of Admin
9.1
773
9.0
76
Quality of Support
9.2
3,532
9.7
897
Has the product been a good partner in doing business?
9.3
775
9.6
76
Product Direction (% positive)
9.0
4,651
9.3
823
Features by Category
Lead Facilitation
7.1
348
7.7
53
7.3
342
8.8
61
7.5
346
8.8
72
7.6
345
8.3
61
Organization
8.3
350
9.6
168
8.3
346
9.7
162
8.3
346
9.1
124
Performance Analysis
8.5
348
8.3
68
8.6
352
8.6
81
Sales Analysis
7.8
332
8.6
75
7.9
338
9.5
111
Generative AI
8.6
287
6.6
17
8.9
294
6.2
17
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
103
8.9
182
7.9
106
6.4
116
8.3
104
5.0
100
7.3
99
6.4
85
8.4
104
9.5
195
8.4
102
7.6
130
8.5
98
8.6
148
Repeatability and Reportability
8.2
99
7.9
143
8.0
99
9.0
171
7.9
98
8.8
155
8.4
104
7.2
118
7.3
97
5.6
96
AI and Automation
7.8
90
7.8
129
7.7
88
7.0
110
7.4
87
6.1
95
7.6
87
5.5
94
8.0
87
5.5
95
Generative AI
8.2
92
5.4
74
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
47
Not enough data
Call Analytics
9.6
2771
|
Verified
4.3
5
8.8
2473
|
Verified
4.7
6
9.1
2681
|
Verified
3.3
6
8.3
1793
|
Verified
3.9
6
Artificial Intelligence - Conversation Intelligence
8.6
1871
|
Verified
3.3
6
8.3
2527
|
Verified
6.0
5
Not enough data
Not enough data
Generative AI
8.8
690
Not enough data
Agentic AI - Conversation Intelligence
8.0
135
Not enough data
8.0
134
Not enough data
8.1
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
7.9
134
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
378
Not enough data
8.6
408
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
Not enough data
CRM Data Enrichment
9.0
402
Not enough data
8.8
390
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Not enough data
Account Management
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
Feature Not Available
Not enough data
7.3
148
Not enough data
Feature Not Available
Not enough data
7.0
131
Personalization
Not enough data
Feature Not Available
Not enough data
8.9
262
Not enough data
9.1
264
Not enough data
8.0
167
Administrative
Not enough data
9.4
282
Not enough data
8.2
149
Not enough data
7.9
145
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
744
8.3
42
8.7
788
8.0
42
8.5
715
7.4
38
8.9
803
9.1
46
8.6
726
9.2
40
Predictive Analytics
8.1
721
7.1
39
8.4
750
8.5
39
8.2
737
8.1
38
8.3
723
8.6
43
Sales Management
8.6
760
9.3
46
8.2
721
7.1
40
8.7
758
8.4
41
9.0
825
8.6
43
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
9.2
6
9.0
2179
|
Verified
7.9
7
8.6
1528
|
Verified
8.1
6
9.2
2217
|
Verified
Not enough data
Feedback
9.3
2371
|
Verified
8.3
5
9.0
1853
|
Verified
6.3
5
9.0
1895
|
Verified
8.3
5
8.8
1605
|
Verified
6.0
5
8.9
1791
|
Verified
10.0
7
8.9
1879
|
Verified
8.3
5
Feature Not Available
7.5
6
Generative AI
8.9
388
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Scratchpad are categorized as Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, and Sales Analytics
Unique Categories
Gong is categorized as Revenue AI Platforms and Revenue Operations & Intelligence (RO&I)
Scratchpad is categorized as Productivity Bots and Sales Performance Management
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scratchpad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.3%
Computer Software
45.5%
Information Technology and Services
18.9%
Financial Services
4.2%
Marketing and Advertising
3.1%
Telecommunications
2.3%
Other
26.0%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
What's a scratchpad?
8 Comments
KP
Scratchpad is the name of the software that helps sales reps use Salesforces easily and more efficiently by directly integrateing to Salesforce to do things...Read more
How do you get Scratchpad on Google Chrome?
3 Comments
BG
Here's a help center article with a little more information for you: https://help.scratchpad.com/en/articles/6454935-chrome-extension-vs-web-appRead more
Can I share my scratch pad with the other users in org
2 Comments
AD
Yes, their is a share function for pipeline (list views) as well as the ability to make public to the org. Read more
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