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At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00 Per Month
Gong
Star Rating
(6,430)4.8 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongScratchpad
Star Rating
(1,492)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in Call Recording with a score of 9.6, highlighting its ability to capture and analyze conversations effectively, while Scratchpad's lower score of 4.9 indicates a significant gap in this critical feature.
- Reviewers mention that Scratchpad shines in Lead Qualification with a score of 8.8, surpassing Gong's score of 7.5, suggesting that users find Scratchpad more effective in identifying and prioritizing potential leads.
- G2 users note that Gong's CRM Integration is robust, scoring 9.5, which reviewers say enhances workflow efficiency, whereas Scratchpad, with a score of 9.1, is still strong but may not offer the same level of seamless integration.
- Users on G2 highlight that Scratchpad's Ease of Use is rated at 9.6, making it more user-friendly compared to Gong's score of 9.3, which is particularly beneficial for teams looking for quick adoption.
- Reviewers mention that Gong's Quality of Support is rated at 9.3, with many praising the responsiveness and helpfulness of the support team, while Scratchpad's higher score of 9.7 indicates an even better support experience according to its users.
- Users say that Gong's Predictive Forecasting feature, with a score of 8.0, is less favored compared to Scratchpad's score of 8.6, suggesting that users find Scratchpad's forecasting capabilities more reliable for sales predictions.
Pricing
Entry-Level Pricing
Gong
No pricing availableFree Trial
Gong
No trial information availableScratchpad
Free Trial is available
Ratings
Meets Requirements
9.4
4,926
9.2
975
Ease of Use
9.3
4,982
9.6
986
Ease of Setup
9.1
1,211
9.4
114
Ease of Admin
9.1
768
9.0
76
Quality of Support
9.3
3,497
9.7
896
Has the product been a good partner in doing business?
9.3
770
9.6
76
Product Direction (% positive)
9.0
4,604
9.3
822
Features by Category
Lead Facilitation
7.1
349
7.7
53
7.3
343
8.8
61
7.5
346
8.8
72
7.6
346
8.3
61
Organization
8.3
351
9.6
168
8.3
347
9.7
162
8.3
347
9.1
124
Performance Analysis
8.5
349
8.3
68
8.6
352
8.6
81
Sales Analysis
7.8
333
8.6
75
7.9
339
9.5
111
Generative AI
8.6
285
6.6
17
8.9
291
6.2
17
Agentic AI - AI Sales Assistant
8.1
53
Not enough data
7.9
52
Not enough data
8.2
53
Not enough data
8.3
52
Not enough data
8.2
52
Not enough data
8.2
52
Not enough data
8.1
52
Not enough data
Integrated Workflows
7.8
101
8.9
182
7.9
101
6.4
116
8.3
100
5.0
100
7.3
97
6.4
85
8.5
100
9.5
194
8.4
100
7.6
130
8.5
96
8.6
148
Repeatability and Reportability
8.2
98
7.9
143
8.0
98
9.0
171
7.9
96
8.8
155
8.4
99
7.2
118
7.3
96
5.6
96
AI and Automation
7.8
89
7.8
129
7.6
87
7.0
110
7.4
86
6.1
95
7.6
86
5.5
94
8.0
86
5.5
95
Generative AI
8.2
90
5.4
74
Agentic AI - Sales Engagement
8.2
48
Not enough data
8.0
47
Not enough data
8.2
48
Not enough data
8.2
46
Not enough data
8.0
47
Not enough data
8.1
46
Not enough data
8.2
46
Not enough data
Call Analytics
9.6
2740
|
Verified
4.3
5
8.8
2463
|
Verified
4.7
6
9.1
2653
|
Verified
3.3
6
8.3
1794
|
Verified
3.9
6
Agent Performance Management
8.6
1869
|
Verified
3.3
6
8.3
2510
|
Verified
6.0
5
8.7
2297
|
Verified
6.0
5
Generative AI
8.9
670
Not enough data
Agentic AI - Conversation Intelligence
8.0
133
Not enough data
8.0
133
Not enough data
8.2
133
Not enough data
8.0
133
Not enough data
8.2
134
Not enough data
8.1
133
Not enough data
8.0
133
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
377
Not enough data
8.6
408
Not enough data
8.2
347
Not enough data
8.4
355
Not enough data
8.0
248
Not enough data
8.1
245
Not enough data
CRM Data Enrichment
9.0
401
Not enough data
8.8
388
Not enough data
9.1
423
Not enough data
Feature Not Available
Not enough data
8.6
253
Not enough data
Account Management
8.1
324
Not enough data
8.2
339
Not enough data
8.3
349
Not enough data
8.6
370
Not enough data
8.5
259
Not enough data
8.1
240
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
40
Not enough data
7.9
39
Not enough data
7.6
39
Not enough data
7.4
37
Not enough data
7.4
39
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
Feature Not Available
Not enough data
7.3
148
Not enough data
Feature Not Available
Not enough data
7.0
131
Personalization
Not enough data
Feature Not Available
Not enough data
8.9
262
Not enough data
9.1
264
Not enough data
8.0
167
Administrative
Not enough data
9.4
282
Not enough data
8.2
149
Not enough data
7.9
145
Agentic AI - Sales Analytics
8.4
54
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.6
57
Not enough data
8.3
56
Not enough data
Data Sourcing
8.5
743
8.3
42
8.7
788
8.0
42
8.5
715
7.4
38
8.9
802
9.1
46
8.6
725
9.2
40
Predictive Analytics
8.1
720
7.1
39
8.4
748
8.5
39
8.2
734
8.1
38
8.3
720
8.6
43
Sales Management
8.6
756
9.3
46
8.2
720
7.1
40
8.7
757
8.4
41
9.0
822
8.6
43
Agentic AI - Sales Coaching
8.1
60
Not enough data
8.5
60
Not enough data
8.3
61
Not enough data
8.3
58
Not enough data
Training
9.0
1964
|
Verified
9.2
6
9.0
2175
|
Verified
7.9
7
8.6
1526
|
Verified
8.1
6
9.2
2214
|
Verified
Not enough data
Feedback
9.3
2370
|
Verified
8.3
5
9.0
1851
|
Verified
6.3
5
9.0
1894
|
Verified
8.3
5
8.8
1604
|
Verified
6.0
5
8.9
1790
|
Verified
10.0
7
8.9
1877
|
Verified
8.3
5
Feature Not Available
7.5
6
Generative AI
8.9
387
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Scratchpad are categorized as Conversation Intelligence, AI Sales Assistant, Sales Coaching, Sales Engagement, and Sales Analytics
Unique Categories
Gong is categorized as Revenue Operations & Intelligence (RO&I)
Scratchpad is categorized as Productivity Bots and Sales Performance Management
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scratchpad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.3%
Other
28.3%
Computer Software
45.5%
Information Technology and Services
19.0%
Financial Services
4.2%
Marketing and Advertising
3.0%
Telecommunications
2.3%
Other
26.0%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
What's a scratchpad?
8 Comments
KP
Scratchpad is the name of the software that helps sales reps use Salesforces easily and more efficiently by directly integrateing to Salesforce to do things...Read more
How do you get Scratchpad on Google Chrome?
3 Comments
BG
Here's a help center article with a little more information for you: https://help.scratchpad.com/en/articles/6454935-chrome-extension-vs-web-appRead more
Can I share my scratch pad with the other users in org
2 Comments
AD
Yes, their is a share function for pipeline (list views) as well as the ability to make public to the org. Read more
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