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At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Enterprise (44.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gong
Star Rating
(6,441)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSAP Sales Cloud
Star Rating
(962)4.2 out of 5
Market Segments
Enterprise (44.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Sales CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing a seamless user experience, particularly with its advanced AI capabilities for call transcription and analysis. Users appreciate how it automatically generates insights and summaries from sales calls, making it easier to extract valuable information quickly.
- Users say that SAP Sales Cloud offers strong integration and customization options, which are particularly beneficial for organizations needing tailored solutions. Reviewers highlight its user-friendly interface that simplifies task management across various business functions, enhancing overall efficiency.
- According to verified reviews, Gong's superior ease of use is a standout feature, with many users praising its intuitive design that allows for quick onboarding and minimal training. This contrasts with some feedback on SAP Sales Cloud, where users noted that while it is powerful, it can require more time to fully leverage its capabilities.
- Reviewers mention that SAP Sales Cloud shines in its reporting features, allowing users to customize report layouts effectively. This flexibility is particularly appreciated by those who need detailed sales, shipment, and backlog reports, making it a valuable tool for data-driven decision-making.
- G2 reviewers highlight Gong's strong support for sales teams through its conversation intelligence features, which help in analyzing customer interactions. Users find this functionality crucial for informing design decisions and improving engagement strategies, showcasing Gong's focus on enhancing sales performance.
- Users report that while both platforms have their strengths, Gong's overall satisfaction ratings are higher, indicating a more favorable reception among users. This is reflected in its robust number of recent reviews, suggesting that it consistently meets user expectations in a rapidly evolving market.
Pricing
Entry-Level Pricing
Gong
No pricing availableSAP Sales Cloud
No pricing availableFree Trial
Gong
No trial information availableSAP Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.4
4,933
8.5
693
Ease of Use
9.3
4,989
7.9
705
Ease of Setup
9.1
1,218
8.1
391
Ease of Admin
9.1
768
8.0
261
Quality of Support
9.3
3,503
8.3
663
Has the product been a good partner in doing business?
9.3
770
8.5
262
Product Direction (% positive)
9.0
4,611
8.4
667
Features by Category
Sales Force Automation
Not enough data
8.3
470
|
Verified
Not enough data
8.2
312
Not enough data
8.2
432
|
Verified
Not enough data
8.3
450
|
Verified
Not enough data
8.1
406
|
Verified
Not enough data
8.1
426
|
Verified
Not enough data
8.1
427
|
Verified
Not enough data
8.2
429
|
Verified
Not enough data
8.2
445
|
Verified
Marketing Automation
Not enough data
7.9
378
|
Verified
Not enough data
8.2
303
Not enough data
8.4
400
|
Verified
Not enough data
8.1
348
|
Verified
Customer Support
Not enough data
8.4
411
|
Verified
Not enough data
8.2
421
|
Verified
Not enough data
8.2
418
|
Verified
Not enough data
8.0
381
|
Verified
Not enough data
8.2
409
|
Verified
Reporting & Analytics
Not enough data
8.2
459
|
Verified
Not enough data
8.2
458
|
Verified
Not enough data
8.2
415
|
Verified
Mobile & Social
Not enough data
8.1
270
Not enough data
8.0
217
Not enough data
7.8
340
|
Verified
Platform
Not enough data
8.1
289
|
Verified
Not enough data
8.3
289
|
Verified
Not enough data
8.5
293
|
Verified
Not enough data
8.3
260
|
Verified
Not enough data
8.2
269
|
Verified
Not enough data
8.4
276
|
Verified
Not enough data
8.4
292
|
Verified
Not enough data
8.3
280
|
Verified
Integration
Not enough data
8.4
288
|
Verified
Not enough data
8.2
269
|
Verified
Not enough data
8.1
251
|
Verified
Generative AI
Not enough data
7.6
137
Agentic AI - CRM
Not enough data
7.2
41
Not enough data
7.3
41
Not enough data
7.5
40
Not enough data
7.3
42
Not enough data
7.6
40
Not enough data
7.6
41
Not enough data
7.7
41
Lead Facilitation
7.1
349
Not enough data
7.3
343
Not enough data
7.5
346
Not enough data
7.6
346
Not enough data
Organization
8.3
351
Not enough data
8.3
347
Not enough data
8.3
347
Not enough data
Performance Analysis
8.5
349
Not enough data
8.6
352
Not enough data
Sales Analysis
7.8
333
Not enough data
7.9
339
Not enough data
Generative AI
8.6
285
Not enough data
8.9
291
Not enough data
Agentic AI - AI Sales Assistant
8.1
53
Not enough data
7.9
52
Not enough data
8.2
53
Not enough data
8.3
52
Not enough data
8.2
52
Not enough data
8.2
52
Not enough data
8.1
52
Not enough data
Integrated Workflows
7.8
101
Not enough data
7.9
101
Not enough data
8.3
100
Not enough data
7.3
97
Not enough data
8.5
101
Not enough data
8.4
100
Not enough data
8.5
96
Not enough data
Repeatability and Reportability
8.2
98
Not enough data
8.0
98
Not enough data
7.9
97
Not enough data
8.3
101
Not enough data
7.3
96
Not enough data
AI and Automation
7.8
89
Not enough data
7.6
87
Not enough data
7.4
86
Not enough data
7.6
86
Not enough data
8.0
86
Not enough data
Generative AI
8.2
90
Not enough data
Agentic AI - Sales Engagement
8.2
48
Not enough data
8.0
47
Not enough data
8.2
48
Not enough data
8.2
46
Not enough data
8.0
47
Not enough data
8.1
46
Not enough data
8.2
46
Not enough data
Call Analytics
9.6
2744
|
Verified
Not enough data
8.8
2467
|
Verified
Not enough data
9.1
2657
|
Verified
Not enough data
8.3
1794
|
Verified
Not enough data
Agent Performance Management
8.6
1870
|
Verified
Not enough data
8.3
2514
|
Verified
Not enough data
8.7
2300
|
Verified
Not enough data
Generative AI
8.9
673
Not enough data
Agentic AI - Conversation Intelligence
8.0
134
Not enough data
8.0
133
Not enough data
8.2
134
Not enough data
8.0
133
Not enough data
8.2
134
Not enough data
8.1
133
Not enough data
8.0
133
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
377
Not enough data
8.6
408
Not enough data
8.2
347
Not enough data
8.4
355
Not enough data
8.0
248
Not enough data
8.1
245
Not enough data
CRM Data Enrichment
9.0
401
Not enough data
8.8
388
Not enough data
9.1
423
Not enough data
Feature Not Available
Not enough data
8.6
253
Not enough data
Account Management
8.1
324
Not enough data
8.2
339
Not enough data
8.3
349
Not enough data
8.6
370
Not enough data
8.5
259
Not enough data
8.1
240
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
40
Not enough data
8.0
41
Not enough data
7.6
39
Not enough data
7.4
37
Not enough data
7.4
39
Not enough data
Agentic AI - Sales Analytics
8.4
54
7.6
11
8.5
54
7.9
11
8.4
56
7.6
11
8.6
57
7.4
11
8.3
56
7.9
11
Data Sourcing
8.5
743
8.6
132
8.7
788
8.8
131
8.5
715
8.6
128
8.9
802
9.0
130
8.6
725
8.6
130
Predictive Analytics
8.1
720
8.8
128
8.4
748
8.9
129
8.2
734
8.7
132
8.3
721
8.9
136
Sales Management
8.6
757
8.6
133
8.2
720
8.3
131
8.7
757
8.7
133
9.0
822
9.0
134
Agentic AI - Sales Coaching
8.1
60
Not enough data
8.5
60
Not enough data
8.3
61
Not enough data
8.3
58
Not enough data
Training
9.0
1964
|
Verified
Not enough data
9.0
2175
|
Verified
Not enough data
8.6
1526
|
Verified
Not enough data
9.2
2214
|
Verified
Not enough data
Feedback
9.3
2370
|
Verified
Not enough data
9.0
1851
|
Verified
Not enough data
9.0
1894
|
Verified
Not enough data
8.8
1604
|
Verified
Not enough data
8.9
1790
|
Verified
Not enough data
8.9
1877
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
387
Not enough data
Categories
Categories
Shared Categories
Gong and SAP Sales Cloud are categorized as Sales Analytics
Unique Categories
Gong is categorized as Conversation Intelligence, AI Sales Assistant, Sales Coaching, Sales Engagement, and Revenue Operations & Intelligence (RO&I)
SAP Sales Cloud is categorized as CRM
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.1%
Internet
5.1%
Financial Services
3.3%
Other
28.3%
Information Technology and Services
13.8%
Computer Software
4.9%
Accounting
4.6%
Financial Services
3.8%
Automotive
3.3%
Other
69.6%
Alternatives
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
What is CRM features?
2 Comments
JM
Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging...Read more
Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.
1 Comment
SH
I need to implement the appropriate omnichannel solutions based on the needs of my company, I've come across some appealing tactics that this provider,...Read more
What is CRM system in SAP?
1 Comment
Official Response from SAP Sales Cloud
SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,...Read more
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