Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Gong 
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
No pricing available
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,766)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansGong
Star Rating
(6,604)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in providing powerful automation and customizable dashboards, which significantly enhance the efficiency of managing sales pipelines and customer relationships. Users appreciate how these features save time and streamline processes, making it a strong choice for teams looking to optimize their sales operations.
- Users say Gong shines in its ability to capture and analyze calls, allowing sales professionals to improve their communication with prospects and customers. Reviewers highlight the value of Gong's detailed meeting messages, which help them understand customer needs better and refine their approach, making it a valuable tool for enhancing sales conversations.
- According to verified reviews, Agentforce Sales has a more robust support system, with users noting that it effectively helps manage customer inquiries and provides valuable insights on performance. This level of support is crucial for teams that require a reliable partner in their sales processes.
- Reviewers mention that Gong's initial setup is straightforward, making it easy for users to get started quickly. This ease of implementation is a significant advantage for teams that need to hit the ground running without extensive onboarding delays.
- G2 reviewers highlight that while Gong excels in conversation intelligence, Agentforce Sales offers superior features for lead qualification and follow-up, with users praising its ability to track inquiries and maintain strong client relationships. This makes Agentforce Sales a better fit for teams focused on nurturing leads through the sales funnel.
- Users report that Agentforce Sales provides real-time insights that are crucial for decision-making, whereas Gong, while strong in analytics, may not offer the same level of comprehensive dashboard capabilities. This difference can impact how teams monitor their sales performance and adjust strategies accordingly.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Gong
No pricing availableFree Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Gong
No trial information availableRatings
Meets Requirements
8.8
14,165
9.4
5,036
Ease of Use
8.2
18,161
9.3
5,097
Ease of Setup
7.8
9,098
9.1
1,305
Ease of Admin
7.9
4,493
9.1
776
Quality of Support
8.1
12,366
9.2
3,577
Has the product been a good partner in doing business?
8.4
4,458
9.3
778
Product Direction (% positive)
8.3
13,789
9.0
4,708
Features by Category
Sales Force Automation
8.8
9622
|
Verified
Not enough data
8.3
6403
|
Verified
Not enough data
8.7
9343
|
Verified
Not enough data
8.3
9554
|
Verified
Not enough data
8.0
7327
|
Verified
Not enough data
8.2
7626
|
Verified
Not enough data
8.0
6768
|
Verified
Not enough data
8.1
6669
|
Verified
Not enough data
8.3
7420
|
Verified
Not enough data
Marketing Automation
8.0
6682
|
Verified
Not enough data
8.1
7002
|
Verified
Not enough data
8.5
8138
|
Verified
Not enough data
7.9
5430
Not enough data
Customer Support
8.3
6839
|
Verified
Not enough data
8.1
6388
|
Verified
Not enough data
8.2
6794
|
Verified
Not enough data
8.0
5500
|
Verified
Not enough data
8.2
5990
|
Verified
Not enough data
Reporting & Analytics
8.5
9043
|
Verified
Not enough data
8.5
9205
|
Verified
Not enough data
8.2
7483
|
Verified
Not enough data
Mobile & Social
7.9
5630
|
Verified
Not enough data
7.8
5248
|
Verified
Not enough data
7.7
6110
|
Verified
Not enough data
Platform
8.5
3690
|
Verified
Not enough data
8.5
3694
|
Verified
Not enough data
8.6
3647
|
Verified
Not enough data
8.4
2906
|
Verified
Not enough data
8.5
3188
|
Verified
Not enough data
8.1
3207
|
Verified
Not enough data
8.7
3679
|
Verified
Not enough data
8.1
3033
Not enough data
Integration
8.5
2614
|
Verified
Not enough data
8.5
3106
|
Verified
Not enough data
8.5
2921
|
Verified
Not enough data
Generative AI
7.6
897
Not enough data
Agentic AI - CRM
8.1
290
Not enough data
8.0
254
Not enough data
8.3
271
Not enough data
8.1
239
Not enough data
8.1
243
Not enough data
8.2
265
Not enough data
8.3
260
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
36
Not enough data
8.4
32
Not enough data
8.6
36
Not enough data
8.4
36
Not enough data
Analysis
8.3
29
Not enough data
8.5
36
Not enough data
8.4
32
Not enough data
8.4
31
Not enough data
Reporting
8.7
30
Not enough data
8.3
25
Not enough data
8.6
23
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
273
7.1
346
8.8
298
7.3
340
8.8
321
7.5
345
8.7
293
7.6
344
Organization
9.0
356
8.3
349
8.8
349
8.3
345
8.8
343
8.3
344
Performance Analysis
8.4
287
8.5
346
8.8
311
8.6
351
Sales Analysis
8.5
285
7.7
330
8.8
303
7.9
336
Generative AI
8.5
125
8.6
285
8.5
125
8.9
292
Agentic AI - AI Sales Assistant
9.2
32
8.1
53
9.2
31
7.9
52
9.0
28
8.2
55
9.1
27
8.3
53
9.3
28
8.2
52
9.1
28
8.2
53
9.3
30
8.1
53
Integrated Workflows
8.7
522
7.8
104
8.5
511
8.0
108
8.1
466
8.3
105
8.1
460
7.3
98
8.9
525
8.5
107
8.4
468
8.4
102
8.6
481
8.5
98
Repeatability and Reportability
8.4
482
8.2
100
8.7
501
8.0
101
8.7
498
7.9
99
8.3
482
8.5
111
7.8
415
7.3
97
AI and Automation
8.5
462
7.8
91
8.4
470
7.7
88
8.3
427
7.4
87
8.0
431
7.6
87
7.8
415
8.0
87
Generative AI
7.4
269
8.2
93
Agentic AI - Sales Engagement
8.3
88
8.1
49
8.5
89
8.0
48
8.6
87
8.2
49
8.4
88
8.2
47
8.3
88
8.1
49
8.2
88
8.0
47
8.5
88
8.2
48
Call Analytics
8.7
133
9.6
2791
|
Verified
8.6
137
8.8
2481
|
Verified
8.7
133
9.1
2703
|
Verified
8.9
134
8.3
1793
|
Verified
Artificial Intelligence - Conversation Intelligence
8.7
142
8.6
1870
|
Verified
8.7
126
8.3
2542
|
Verified
Not enough data
9.2
6
Generative AI
8.3
60
8.9
696
Agentic AI - Conversation Intelligence
8.8
14
8.0
134
9.2
15
8.0
134
9.3
15
8.1
143
9.2
15
8.0
135
8.8
14
8.2
136
8.8
15
8.1
135
9.1
15
7.9
134
Revenue Sourcing and Forecasting
8.7
66
Feature Not Available
8.6
69
8.6
377
8.9
69
8.6
407
8.5
63
8.2
347
8.5
66
8.4
355
8.4
58
8.0
249
8.2
58
8.1
245
CRM Data Enrichment
8.1
64
9.0
401
8.4
62
8.8
388
8.2
59
9.1
423
8.2
65
Feature Not Available
8.5
56
8.6
253
Account Management
8.3
63
8.1
324
8.1
63
8.2
339
8.1
60
8.3
349
8.2
59
8.6
370
8.7
56
8.5
259
8.4
56
8.1
240
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.1
22
7.7
40
8.4
23
8.0
41
8.4
21
7.6
39
8.2
21
7.3
37
8.3
23
7.4
39
Territory Mapping
8.8
32
Not enough data
8.6
30
Not enough data
8.5
30
Not enough data
Route Planning
9.0
29
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
Sales Performance Management
8.3
27
Not enough data
8.4
30
Not enough data
9.0
30
Not enough data
Presentation and Forms
8.1
26
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
Integrations
8.1
157
Not enough data
8.5
158
Not enough data
8.1
158
Not enough data
8.1
157
Not enough data
8.8
160
Not enough data
Branding & Customizatio
8.1
152
Not enough data
8.2
156
Not enough data
8.3
155
Not enough data
Automatic Rules & Configurations
8.4
156
Not enough data
8.3
156
Not enough data
8.0
158
Not enough data
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
34
Not enough data
Sales Performance Features - Sales Planning
8.5
173
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
169
Not enough data
8.7
171
Not enough data
8.8
166
Not enough data
8.2
162
Not enough data
Territory Management - Sales Planning
8.6
164
Not enough data
8.5
170
Not enough data
Quota & Capacity Management - Sales Planning
8.4
166
Not enough data
8.4
174
Not enough data
8.4
166
Not enough data
Agentic AI - Sales Planning
8.5
56
Not enough data
8.6
55
Not enough data
Agentic AI - Lead Scoring
8.0
57
Not enough data
8.3
56
Not enough data
8.0
57
Not enough data
8.2
58
Not enough data
Attribution
8.9
455
Not enough data
8.9
461
Not enough data
8.6
436
Not enough data
Discovery
8.9
465
Not enough data
8.6
455
Not enough data
8.6
432
Not enough data
Management
8.5
420
Not enough data
8.7
441
Not enough data
Platform
8.6
431
Not enough data
8.6
432
Not enough data
Agentic AI - Sales Performance Management
8.5
69
Not enough data
8.7
69
Not enough data
8.5
70
Not enough data
Incentives
8.2
433
Not enough data
8.4
496
Not enough data
8.0
430
Not enough data
8.6
508
Not enough data
Personalization
8.6
478
Not enough data
8.8
556
Not enough data
8.9
589
Not enough data
8.6
532
Not enough data
Administrative
8.7
559
Not enough data
8.5
522
Not enough data
8.4
503
Not enough data
Agentic AI - Email Tracking
8.2
62
Not enough data
8.4
60
Not enough data
8.4
60
Not enough data
8.3
62
Not enough data
8.4
61
Not enough data
8.3
60
Not enough data
8.4
63
Not enough data
Analytics
8.3
569
Not enough data
8.4
576
Not enough data
8.3
590
Not enough data
Customizations
8.7
623
Not enough data
8.5
592
Not enough data
8.6
625
Not enough data
8.4
570
Not enough data
8.4
598
Not enough data
Generative AI
7.5
289
Not enough data
Agentic AI - Sales Analytics
8.3
78
8.3
56
8.6
79
8.4
56
8.4
78
8.3
58
8.4
77
8.6
59
8.2
78
8.3
58
Data Sourcing
8.5
966
8.5
747
8.7
997
8.7
789
8.4
899
8.5
716
8.7
1028
8.9
804
8.6
959
8.6
725
Predictive Analytics
8.4
944
8.1
721
8.6
959
8.4
750
8.1
852
8.2
736
8.3
893
8.3
722
Sales Management
8.7
983
8.6
760
8.1
854
8.2
721
8.6
977
8.7
758
8.8
1046
9.0
828
Agentic AI - Outbound Call Tracking
8.6
38
Not enough data
8.6
39
Not enough data
Calling
8.5
185
Not enough data
8.4
176
Not enough data
8.7
185
Not enough data
8.7
183
Not enough data
8.6
44
Not enough data
Contacts
8.8
176
Not enough data
8.7
179
Not enough data
8.7
181
Not enough data
Insights
9.1
189
Not enough data
8.9
182
Not enough data
8.3
178
Not enough data
8.5
188
Not enough data
8.4
182
Not enough data
8.7
38
Not enough data
Agentic AI - Sales Coaching
9.0
20
8.1
61
8.9
20
8.5
62
9.1
20
8.3
62
9.2
20
8.3
60
Training
8.8
255
9.0
1966
|
Verified
8.8
247
9.0
2178
|
Verified
8.5
207
8.6
1526
|
Verified
8.5
242
9.2
2216
|
Verified
Feedback
8.8
236
9.3
2371
|
Verified
8.6
232
9.0
1852
|
Verified
8.6
213
9.0
1893
|
Verified
8.6
200
8.8
1603
|
Verified
8.8
225
8.9
1789
|
Verified
8.9
226
8.9
1876
|
Verified
8.7
198
Feature Not Available
Generative AI
7.6
70
8.9
386
Agentic AI - Sales Enablement
8.0
33
Not enough data
8.0
33
Not enough data
8.2
33
Not enough data
Content Management
8.3
351
Not enough data
8.1
342
Not enough data
8.2
328
Not enough data
8.5
318
Not enough data
8.3
335
Not enough data
Analytics
8.7
346
Not enough data
8.4
344
Not enough data
8.5
226
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.4
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
28
Not enough data
8.8
27
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
9.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
9.6
23
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
9.7
17
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.4
15
9.7
5
Not enough data
10.0
6
9.6
15
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Gong are categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Analytics, and Revenue AI Platforms
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Location Intelligence, Field Sales, Sales Enablement, Outbound Call Tracking, Lead Scoring, Email Tracking, Sales Performance Management, and CRM
Gong has no unique categories
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Computer Software
37.5%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.0%
Financial Services
3.2%
Other
28.5%
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
PB
Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!Read more
Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.
3 Comments
CG
Very high ferformerRead more
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