# Agentforce Sales (formerly Salesforce Sales Cloud) vs Gong Comparison --- ## AI Generated Summary - **G2 reviewers report** that Agentforce Sales excels in providing a comprehensive CRM experience, with users highlighting its ability to improve **pipeline visibility** and automate repetitive tasks. This integration of CRM capabilities with AI-driven insights has made it a favorite among sales teams looking for efficiency. - **Users say** Gong stands out for its **user-friendly interface** and effective call review features. Many appreciate how easy it is to access and analyze calls for training purposes, which helps in identifying coaching opportunities and improving overall performance. - **According to verified reviews** , Agentforce Sales is praised for its **seamless integration** with Salesforce reports and dashboards, making it a powerful tool for managing leads and opportunities. Users find that having everything in one place significantly enhances their sales process. - **Reviewers mention** that Gong's AI features, particularly its ability to answer specific account-related questions, are a major plus. This capability allows users to quickly find relevant information, which can be crucial for timely decision-making. - **G2 reviewers highlight** that while Agentforce Sales has a slightly lower ease of setup score, it still provides a robust platform for sales management. Users appreciate the organized structure that helps them maintain consistent engagement with prospects throughout the sales cycle. - **Users report** that Gong's support quality is commendable, with many noting that the integration with internal tools is smooth and enhances their overall performance. However, some users feel that Agentforce Sales could improve in this area, as feedback indicates a need for more responsive support options. | | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | | **Total Reviews** | 25,868 | 6,679 | | **Largest Market Segment** | Mid-Market (46.0% of reviews) | Mid-Market (69.4% of reviews) | | **Entry Level Price** | $25.00 1 User Per Month | No pricing available | --- ## Top Pros & Cons ### Agentforce Sales (formerly Salesforce Sales Cloud) Pros: - Ease of Use (3657 reviews) - Features (3166 reviews) Cons: - Learning Curve (1830 reviews) - Limitations (1411 reviews) ### Gong Pros: - Helpful (301 reviews) - Ease of Use (240 reviews) Cons: - Call Issues (119 reviews) - Recording Issues (77 reviews) --- ## Ratings Comparison | Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Meets Requirements** | 8.8 (14225 reviews) | 9.4 (5104 reviews) | | **Ease of Use** | 8.2 (18243 reviews) | 9.3 (5166 reviews) | | **Ease of Setup** | 7.8 (9178 reviews) | 9.1 (1363 reviews) | | **Ease of Admin** | 7.9 (4504 reviews) | 9.1 (777 reviews) | | **Quality of Support** | 8.1 (12425 reviews) | 9.2 (3624 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (4470 reviews) | 9.3 (779 reviews) | | **Product Direction (% positive)** | 8.3 (13843 reviews) | 9.0 (4762 reviews) | --- ## Pricing ### Agentforce Sales (formerly Salesforce Sales Cloud) #### Entry-Level Pricing Plan: Starter Edition Price: $25.00 1 User Per Month Description: Out-of-the-box CRM for up to 10 users Key Features: - Automatic data capture - Lead Management - Opportunity Management [Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing) #### Free Trial Yes ### Gong #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11214 | | **Gong** | N/A | N/A | #### Sales Force Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Contact & Account Management** | 8.8 (9653 reviews) ✓ Verified | Not enough data | | **Partner Relationship Mgmt. (PRM)** | 8.3 (6404 reviews) ✓ Verified | Not enough data | | **Opportunity & Pipeline Mgmt.** | 8.7 (9385 reviews) ✓ Verified | Not enough data | | **Task / Activity Management** | 8.3 (9576 reviews) ✓ Verified | Not enough data | | **Territory & Quota Management** | 8.0 (7328 reviews) ✓ Verified | Not enough data | | **Desktop Integration** | 8.2 (7633 reviews) ✓ Verified | Not enough data | | **Product & Price List Management** | 8.0 (6769 reviews) ✓ Verified | Not enough data | | **Quote & Order Management** | 8.1 (6672 reviews) ✓ Verified | Not enough data | | **Customer Contract Management** | 8.3 (7422 reviews) ✓ Verified | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | #### Marketing Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Email Marketing** | 8.0 (6683 reviews) ✓ Verified | Not enough data | | **Campaign Management** | 8.1 (7002 reviews) ✓ Verified | Not enough data | | **Lead Management** | 8.5 (8160 reviews) ✓ Verified | Not enough data | | **Marketing ROI Analytics** | 7.9 (5430 reviews) | Not enough data | | **Email Management** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Deal Management** | Not enough data | Not enough data | #### Customer Support | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Case Management** | 8.3 (6842 reviews) ✓ Verified | Not enough data | | **Customer Support Portal** | 8.1 (6389 reviews) ✓ Verified | Not enough data | | **Knowledge Base** | 8.2 (6794 reviews) ✓ Verified | Not enough data | | **Call Center Features** | 8.0 (5500 reviews) ✓ Verified | Not enough data | | **Support Analytics** | 8.2 (5990 reviews) ✓ Verified | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Channel Management** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **Field Sales Management** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Reporting** | 8.5 (9072 reviews) ✓ Verified | Not enough data | | **Dashboards** | 8.5 (9232 reviews) ✓ Verified | Not enough data | | **Forecasting** | 8.2 (7493 reviews) ✓ Verified | Not enough data | #### Mobile & Social | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Social Collaboration Features** | 7.9 (5639 reviews) ✓ Verified | Not enough data | | **Social Network Integration** | 7.8 (5248 reviews) ✓ Verified | Not enough data | | **Mobile User Support** | 7.7 (6115 reviews) ✓ Verified | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Customer Support** | Not enough data | Not enough data | | **Multi-Channel Social Integration** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Customization** | 8.5 (3714 reviews) ✓ Verified | Not enough data | | **Workflow Capability** | 8.5 (3718 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 8.6 (3652 reviews) ✓ Verified | Not enough data | | **Internationalization** | 8.4 (2907 reviews) ✓ Verified | Not enough data | | **Sandbox / Test Environments** | 8.5 (3190 reviews) ✓ Verified | Not enough data | | **Document & Content Mgmt.** | 8.1 (3208 reviews) ✓ Verified | Not enough data | | **Performance and Reliability** | 8.7 (3706 reviews) ✓ Verified | Not enough data | | **Output Document Generation** | 8.1 (3035 reviews) | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Integration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Data Import & Export Tools** | 8.5 (2618 reviews) ✓ Verified | Not enough data | | **Integration APIs** | 8.5 (3121 reviews) ✓ Verified | Not enough data | | **Breadth of Partner Applications** | 8.5 (2924 reviews) ✓ Verified | Not enough data | | **Third-Party Integration** | Not enough data | Not enough data | | **Internal Chat Integration** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **AI Text Generation** | 7.6 (906 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Proposal Generation** | Not enough data | Not enough data | #### Agentic AI - CRM | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Autonomous Task Execution** | 8.2 (306 reviews) | Not enough data | | **Multi-step Planning** | 8.0 (256 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (284 reviews) | Not enough data | | **Adaptive Learning** | 8.1 (240 reviews) | Not enough data | | **Natural Language Interaction** | 8.1 (246 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (273 reviews) | Not enough data | | **Decision Making** | 8.3 (270 reviews) | Not enough data | | **Calendar/Reminder System** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Search/Filter** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Batch Processing** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Referral Tracking** | Not enough data | Not enough data | | **Quotes/Estimates** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Marketing Automation** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Calendar Sync** | Not enough data | Not enough data | | **For Startups** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **For iPad Devices** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **For Mac Devices** | Not enough data | Not enough data | | **Landing Pages/Web Forms** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Web-based Deployment** | Not enough data | Not enough data | | **Softphone** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Email Sequences** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Lead Assignment** | Not enough data | Not enough data | | **For Small Businesses** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Business Card/Badge Scanning** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Customer Social Profiles** | Not enough data | Not enough data | | **Social Promotion** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Social Media Monitoring** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Brand Tracking** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Business Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Gong** | N/A | N/A | #### Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Reports Interface** | Not enough data | Not enough data | | **Steps to Answer** | Not enough data | Not enough data | | **Graphs and Charts** | Not enough data | Not enough data | | **Score Cards** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Marketing Reports** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Interactive Reports** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | #### Self Service | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Calculated Fields** | Not enough data | Not enough data | | **Data Column Filtering** | Not enough data | Not enough data | | **Data Discovery** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Collaboration / Workflow** | Not enough data | Not enough data | | **Automodeling** | Not enough data | Not enough data | | **Natural Language Search** | Not enough data | Not enough data | | **Visual Discovery** | Not enough data | Not enough data | | **Data Blending** | Not enough data | Not enough data | | **Data Blending** | Not enough data | Not enough data | #### Advanced Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Predictive Analytics** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Big Data Services** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | #### Building Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Data Transformation** | Not enough data | Not enough data | | **Data Modeling** | Not enough data | Not enough data | | **WYSIWYG Report Design** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Metadata Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Customizable Branding** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Ad hoc Reporting** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Publishing/Sharing** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Strategic Planning** | Not enough data | Not enough data | | **Self Service Data Preparation** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Text Analysis** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Data Mapping** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Profitability Analysis** | Not enough data | Not enough data | | **OLAP** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Data Connectors** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **Key Performance Indicators** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Data Mining** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Ad hoc Query** | Not enough data | Not enough data | ### Collaboration & Productivity | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Gong** | N/A | N/A | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Third-Party Integrations** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **@mentions** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Real Time Editing** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | ### Location Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 | | **Gong** | N/A | N/A | #### Cartography | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Geographic Maps** | 8.6 (35 reviews) | Not enough data | | **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | | **Data Visualization** | 8.6 (35 reviews) | Not enough data | | **Overlaying** | 8.3 (35 reviews) | Not enough data | | **Data Mapping** | Not enough data | Not enough data | #### Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Predictive Analytics** | 8.2 (28 reviews) | Not enough data | | **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | | **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | | **Data Stream** | 8.4 (30 reviews) | Not enough data | | **Demographic Data** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Trade Area Analysis** | Not enough data | Not enough data | #### Reporting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Data Transformation** | 8.6 (29 reviews) | Not enough data | | **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | | **API Integrations** | 8.6 (22 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Customizable Reports** | Not enough data | Not enough data | | **Geotargeting** | Not enough data | Not enough data | | **Ad hoc Reporting** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Geocoding** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Behavioral Analytics** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Database Support** | Not enough data | Not enough data | | **2D/3D Designing** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Geofencing** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **CAD Tools** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Location Tracking** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Heatmaps** | Not enough data | Not enough data | | **Route Optimization** | Not enough data | Not enough data | ### Lead Generation | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Gong** | N/A | N/A | #### Lead Generation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Lead Builder** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Marketing Automation Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Data Import & Export Tools** | Not enough data | Not enough data | ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 | | **Gong** | 8.1/10 | 400 | #### Lead Facilitation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Customer-facing Chatbot** | 8.5 (272 reviews) | 7.1 (347 reviews) | | **Lead Qualification** | 8.8 (297 reviews) | 7.3 (341 reviews) | | **Lead Follow-up** | 8.8 (320 reviews) | 7.6 (347 reviews) | | **Meeting Scheduling ** | 8.6 (292 reviews) | 7.6 (346 reviews) | #### Organization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | 8.3 (351 reviews) | | **Data Entry** | 8.8 (348 reviews) | 8.3 (346 reviews) | | **Integrations / APIs** | 8.8 (343 reviews) | 8.3 (344 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Sales Activity Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | #### Performance Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Coaching ** | 8.4 (286 reviews) | 8.5 (347 reviews) | | **Peformance Tracking** | 8.8 (310 reviews) | 8.6 (353 reviews) | | **Email Tracking** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | #### Sales Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **ROI Forecasting ** | 8.4 (284 reviews) | 7.7 (330 reviews) | | **Sales Forecasting ** | 8.8 (302 reviews) | 7.9 (337 reviews) | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **AI Text Generation** | 8.4 (125 reviews) | 8.6 (286 reviews) | | **AI Text Summarization** | 8.5 (124 reviews) | 8.9 (294 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Autonomous Task Execution** | 9.1 (31 reviews) | 8.1 (53 reviews) | | **Multi-step Planning** | 9.2 (30 reviews) | 7.9 (52 reviews) | | **Cross-system Integration** | 9.0 (27 reviews) | 8.3 (56 reviews) | | **Adaptive Learning** | 9.0 (26 reviews) | 8.3 (53 reviews) | | **Natural Language Interaction** | 9.3 (27 reviews) | 8.2 (52 reviews) | | **Proactive Assistance** | 9.1 (27 reviews) | 8.2 (53 reviews) | | **Decision Making** | 9.3 (29 reviews) | 8.2 (54 reviews) | | **AI/Machine Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Email Response Control** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **AI Writing Assistant** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sales Automation** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Lead Engagement** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Omnichannel Outreach** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 620 | | **Gong** | 8.0/10 | 142 | #### Integrated Workflows | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Task Management** | 8.7 (522 reviews) | 7.9 (106 reviews) | | **Email Tracking/Automation** | 8.5 (511 reviews) | 8.0 (112 reviews) | | **Calls and Voice** | 8.1 (466 reviews) | 8.4 (110 reviews) | | **Other Outreach Options ** | 8.1 (460 reviews) | 7.3 (98 reviews) | | **CRM Integration** | 8.9 (525 reviews) | 8.5 (111 reviews) | | **Calendar** | 8.4 (468 reviews) | 8.4 (104 reviews) | | **Shared Records** | 8.6 (481 reviews) | 8.5 (100 reviews) | | **Business Process Automation** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | #### Repeatability and Reportability | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Content Management** | 8.4 (483 reviews) | 8.3 (102 reviews) | | **Workflow Management** | 8.7 (502 reviews) | 8.1 (103 reviews) | | **Workflow Performance** | 8.7 (499 reviews) | 8.0 (100 reviews) | | **Sales Coaching and Insights** | 8.3 (482 reviews) | 8.5 (118 reviews) | | **Gamification** | 7.8 (415 reviews) | 7.3 (97 reviews) | #### AI and Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Lead Prioritization** | 8.5 (464 reviews) | 7.8 (91 reviews) | | **Lead Scoring** | 8.4 (471 reviews) | 7.7 (88 reviews) | | **Best Time of Day Scheduling** | 8.3 (427 reviews) | 7.4 (88 reviews) | | **Buyer Intelligence** | 8.0 (431 reviews) | 7.6 (87 reviews) | | **Machine Learning** | 7.8 (416 reviews) | 8.0 (88 reviews) | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **AI Text Generation** | 7.4 (269 reviews) | 8.2 (95 reviews) | | **Generative AI** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Agentic AI - Sales Engagement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Autonomous Task Execution** | 8.3 (88 reviews) | 8.1 (49 reviews) | | **Multi-step Planning** | 8.5 (89 reviews) | 8.0 (48 reviews) | | **Cross-system Integration** | 8.6 (87 reviews) | 8.2 (50 reviews) | | **Adaptive Learning** | 8.4 (88 reviews) | 8.2 (48 reviews) | | **Natural Language Interaction** | 8.4 (88 reviews) | 8.1 (50 reviews) | | **Proactive Assistance** | 8.3 (88 reviews) | 8.0 (47 reviews) | | **Decision Making** | 8.6 (88 reviews) | 8.3 (50 reviews) | | **Strategic Planning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Prospecting Tools** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 185 | | **Gong** | 8.4/10 | 2992 | #### Call Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Call Recording** | 8.7 (134 reviews) | 9.6 (2803 reviews) ✓ Verified | | **Machine Learning** | 8.6 (138 reviews) | 8.8 (2485 reviews) ✓ Verified | | **Call Analysis** | 8.7 (134 reviews) | 9.1 (2711 reviews) ✓ Verified | | **Lead Qualification** | 8.9 (135 reviews) | 8.3 (1794 reviews) ✓ Verified | | **Trend Analysis** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Customer Scoring** | 8.7 (143 reviews) | 8.6 (1873 reviews) ✓ Verified | | **Speech-to-Text** | 8.7 (127 reviews) | 8.3 (2548 reviews) ✓ Verified | | **Sentiment Analysis** | 9.3 (5 reviews) | 8.7 (10 reviews) | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **AI Text Summarization** | 8.3 (61 reviews) | 8.8 (702 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Autonomous Task Execution** | 8.8 (15 reviews) | 8.0 (134 reviews) | | **Multi-step Planning** | 9.2 (16 reviews) | 8.0 (134 reviews) | | **Cross-system Integration** | 9.4 (16 reviews) | 8.1 (144 reviews) | | **Adaptive Learning** | 9.3 (16 reviews) | 8.0 (135 reviews) | | **Natural Language Interaction** | 8.9 (15 reviews) | 8.2 (137 reviews) | | **Proactive Assistance** | 8.9 (16 reviews) | 8.1 (135 reviews) | | **Decision Making** | 9.2 (16 reviews) | 8.0 (136 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Keyword Filtering** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Playbooks** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Text Mining** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Retention Tracking** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | ### Revenue Operations & Intelligence (RO&I) | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 86 | | **Gong** | 8.2/10 | 490 | #### Revenue Sourcing and Forecasting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Revenue History** | 8.7 (68 reviews) | Feature Not Available | | **Pipeline Management** | 8.6 (71 reviews) | 8.6 (377 reviews) | | **Dashboard Analytics** | 8.9 (71 reviews) | 8.6 (408 reviews) | | **Multi-Device Data Visualization** | 8.6 (65 reviews) | 8.2 (347 reviews) | | **Data Segmentation** | 8.6 (69 reviews) | 8.4 (355 reviews) | | **Predictive Forecasting** | 8.3 (60 reviews) | 8.0 (250 reviews) | | **Revenue Operations Cadence** | 8.3 (60 reviews) | 8.1 (246 reviews) | #### CRM Data Enrichment | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Calendar Sync** | 8.1 (66 reviews) | 9.0 (402 reviews) | | **Email Activity Capture** | 8.5 (64 reviews) | 8.8 (389 reviews) | | **Conversation Intelligence** | 8.2 (61 reviews) | 9.1 (424 reviews) | | **Marketing Leads** | 8.2 (68 reviews) | Feature Not Available | | **Contact Capture** | 8.6 (58 reviews) | 8.6 (253 reviews) | #### Account Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Nonengaged Accounts** | 8.3 (65 reviews) | 8.1 (324 reviews) | | **Account optimization** | 8.1 (65 reviews) | 8.2 (339 reviews) | | **Historical Patterns** | 8.1 (62 reviews) | 8.3 (350 reviews) | | **Rep Performance** | 8.3 (61 reviews) | 8.6 (370 reviews) | | **Account Engagement** | 8.7 (58 reviews) | 8.5 (259 reviews) | | **Historical Win/Loss Patterns** | 8.4 (58 reviews) | 8.1 (240 reviews) | #### Agentic AI - Revenue Operations & Intelligence (RO&I) | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Autonomous Task Execution** | 8.3 (24 reviews) | 7.7 (40 reviews) | | **Cross-system Integration** | 8.5 (25 reviews) | 8.0 (41 reviews) | | **Adaptive Learning** | 8.6 (23 reviews) | 7.6 (39 reviews) | | **Proactive Assistance** | 8.1 (23 reviews) | 7.3 (37 reviews) | | **Decision Making** | 8.5 (25 reviews) | 7.4 (39 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | ### Field Sales | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 | | **Gong** | N/A | N/A | #### Territory Mapping | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | | **Strategic Selling** | 8.6 (29 reviews) | Not enough data | | **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | #### Route Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Lead Priority** | 8.9 (28 reviews) | Not enough data | | **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | | **Map Directions** | 9.1 (31 reviews) | Not enough data | #### Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Gamification** | 8.3 (26 reviews) | Not enough data | | **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | | **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | #### Presentation and Forms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | | **Digital Contracts** | 8.2 (28 reviews) | Not enough data | | **E-signature** | 8.5 (28 reviews) | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Customer History** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Route Optimization** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Third-Party Integration** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Payment Collection in the Field** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Dispatch Management** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Sales Forecasting** | Not enough data | Not enough data | | **Sales Activity Management** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Territory Management** | Not enough data | Not enough data | | **GPS** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | ### Business Scheduling | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 184 | | **Gong** | N/A | N/A | #### Integrations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **MS Teams Integration** | 8.2 (161 reviews) | Not enough data | | **Email Integration** | 8.6 (163 reviews) | Not enough data | | **Zoom Integration** | 8.1 (162 reviews) | Not enough data | | **Google Meet Integration** | 8.1 (161 reviews) | Not enough data | | **Salesforce Integration** | 8.9 (164 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Branding & Customizatio | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Custom Booking Page** | 8.1 (156 reviews) | Not enough data | | **Personalized Links** | 8.2 (160 reviews) | Not enough data | | **Personalized Web Embed** | 8.4 (159 reviews) | Not enough data | | **Online Booking** | Not enough data | Not enough data | | **Room Booking** | Not enough data | Not enough data | #### Automatic Rules & Configurations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Set Working Hours** | 8.4 (160 reviews) | Not enough data | | **Automatic Updates** | 8.3 (160 reviews) | Not enough data | | **Buffer Times** | 8.1 (162 reviews) | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | #### Agentic AI - Business Scheduling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Autonomous Task Execution** | 8.6 (37 reviews) | Not enough data | | **Multi-step Planning** | 8.6 (38 reviews) | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Task Scheduling** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Shift Swapping** | Not enough data | Not enough data | | **Automated Scheduling** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Real-time Scheduling** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Personalization and Recommendation** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Resource Scheduling** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Timesheet Management** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Absence Management** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Class Scheduling** | Not enough data | Not enough data | | **Employee Scheduling** | Not enough data | Not enough data | | **Facility Scheduling** | Not enough data | Not enough data | | **Booking Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Group Scheduling** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Time Zone Tracking** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Calendar Sync** | Not enough data | Not enough data | ### Sales Planning | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 199 | | **Gong** | N/A | N/A | #### Sales Performance Features - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Account Scoring** | 8.5 (174 reviews) | Not enough data | | **Revenue Planning** | 8.6 (163 reviews) | Not enough data | | **Account Segmentation** | 8.5 (168 reviews) | Not enough data | | **Sales Performance** | 8.7 (171 reviews) | Not enough data | | **Sales Forecasting** | 8.7 (172 reviews) | Not enough data | | **Integrations** | 8.9 (168 reviews) | Not enough data | | **Scenario Modeling** | 8.2 (163 reviews) | Not enough data | #### Territory Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Territory Management** | 8.6 (165 reviews) | Not enough data | | **Territory Planning** | 8.5 (171 reviews) | Not enough data | #### Quota & Capacity Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Quota Management** | 8.4 (167 reviews) | Not enough data | | **Capacity Management** | 8.4 (175 reviews) | Not enough data | | **Quota Planning** | 8.4 (167 reviews) | Not enough data | #### Agentic AI - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Autonomous Task Execution** | 8.5 (57 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (56 reviews) | Not enough data | ### Lead Scoring | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 514 | | **Gong** | N/A | N/A | #### Agentic AI - Lead Scoring | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Autonomous Task Execution** | 7.9 (54 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (53 reviews) | Not enough data | | **Adaptive Learning** | 8.0 (54 reviews) | Not enough data | | **Decision Making** | 8.1 (55 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Attribution | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Lead Opportunity** | 8.9 (453 reviews) | Not enough data | | **Lead Assignment** | 8.9 (459 reviews) | Not enough data | | **Pipeline Acceleration** | 8.6 (433 reviews) | Not enough data | #### Discovery | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Lead Management** | 8.9 (463 reviews) | Not enough data | | **Scoring/Ranking** | 8.6 (452 reviews) | Not enough data | | **Lead Context** | 8.6 (430 reviews) | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | #### Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Conversion Viability** | 8.5 (417 reviews) | Not enough data | | **Workflow** | 8.6 (439 reviews) | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Data Synchronization** | 8.6 (429 reviews) | Not enough data | | **Analysis** | 8.6 (430 reviews) | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Demographic/Firmographic Data** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Drag & Drop** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Multiple Scoring Models** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Web Forms** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Sales Forecasting** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Data Enrichment** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 686 | | **Gong** | N/A | N/A | #### Agentic AI - Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Autonomous Task Execution** | 8.5 (68 reviews) | Not enough data | | **Natural Language Interaction** | 8.7 (68 reviews) | Not enough data | | **Proactive Assistance** | 8.5 (69 reviews) | Not enough data | #### Incentives | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Badges** | 8.2 (432 reviews) | Not enough data | | **Triggers** | 8.4 (495 reviews) | Not enough data | | **Commission Calculator** | 8.0 (429 reviews) | Not enough data | | **Leaderboards** | 8.6 (507 reviews) | Not enough data | #### Personalization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Profiles** | 8.6 (477 reviews) | Not enough data | | **Custom Reports** | 8.8 (555 reviews) | Not enough data | | **Dashboards** | 8.9 (589 reviews) | Not enough data | | **Goal Setting/Tracking** | 8.6 (531 reviews) | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Incentive Management** | Not enough data | Not enough data | #### Administrative | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Third-Party Integrations** | 8.7 (559 reviews) | Not enough data | | **Employee Structure** | 8.5 (522 reviews) | Not enough data | | **Behavior Monitoring** | 8.4 (502 reviews) | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Generative AI** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Employee Reward Programs** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Ongoing Performance Tracking** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Sales Planning** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Quota Planning** | Not enough data | Not enough data | | **Accounting** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Rewards Points** | Not enough data | Not enough data | | **Organizational Charting** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Milestone Tracking** | Not enough data | Not enough data | | **Territory Management** | Not enough data | Not enough data | | **Performance Appraisal** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Sales Onboarding & Training** | Not enough data | Not enough data | | **Employee Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Ratings/Reviews** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Goal Management** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Kanban Board** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Product Catalog** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Activity/News Feed** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Revenue Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 713 | | **Gong** | N/A | N/A | #### Agentic AI - Email Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Autonomous Task Execution** | 8.2 (60 reviews) | Not enough data | | **Multi-step Planning** | 8.4 (58 reviews) | Not enough data | | **Cross-system Integration** | 8.3 (58 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (60 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (59 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (58 reviews) | Not enough data | | **Decision Making** | 8.4 (61 reviews) | Not enough data | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Open Rates** | 8.3 (567 reviews) | Not enough data | | **Link Activity** | 8.4 (574 reviews) | Not enough data | | **Attachment Activity** | 8.3 (588 reviews) | Not enough data | #### Customizations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Email Platform Integration** | 8.7 (621 reviews) | Not enough data | | **Email Scheduling** | 8.5 (590 reviews) | Not enough data | | **Real-Time Notifications** | 8.5 (623 reviews) | Not enough data | | **Email Categorization** | 8.4 (568 reviews) | Not enough data | | **Templates** | 8.4 (596 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **AI Text Generation** | 7.5 (287 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Contact Management** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Drip Campaigns** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Team Management** | Not enough data | Not enough data | | **Click Tracking** | Not enough data | Not enough data | | **Subscription Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Location Tracking** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Geolocation** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Mailing List Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Distribution** | Not enough data | Not enough data | | **Email Reminders** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 | | **Gong** | 8.5/10 | 1020 | #### Agentic AI - Sales Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Autonomous Task Execution** | 8.4 (77 reviews) | 8.3 (57 reviews) | | **Cross-system Integration** | 8.7 (78 reviews) | 8.4 (57 reviews) | | **Adaptive Learning** | 8.4 (77 reviews) | 8.4 (59 reviews) | | **Natural Language Interaction** | 8.4 (76 reviews) | 8.6 (60 reviews) | | **Proactive Assistance** | 8.3 (77 reviews) | 8.3 (59 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | #### Data Sourcing | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Data Sourcing** | 8.5 (966 reviews) | 8.5 (750 reviews) | | **Exporting & Sharing Data** | 8.7 (996 reviews) | 8.7 (793 reviews) | | **Multi-Device Data Visualization** | 8.4 (898 reviews) | 8.5 (719 reviews) | | **Interactive Dashboards** | 8.7 (1027 reviews) | 8.9 (807 reviews) | | **Data Segmentation** | 8.6 (958 reviews) | 8.6 (727 reviews) | #### Predictive Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Lead Scoring** | 8.4 (944 reviews) | 8.1 (724 reviews) | | **Opportunity Scoring** | 8.6 (958 reviews) | 8.4 (754 reviews) | | **Risk Analysis** | 8.1 (851 reviews) | 8.2 (739 reviews) | | **Live Forecasting** | 8.3 (892 reviews) | 8.3 (725 reviews) | | **Budgeting/Forecasting** | Not enough data | Not enough data | | **Correlation Analysis** | Not enough data | Not enough data | | **Competitive Analysis** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Statistical Analysis** | Not enough data | Not enough data | #### Sales Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Live Pipeline Management** | 8.7 (982 reviews) | 8.6 (764 reviews) | | **Sales Gamification** | 8.1 (853 reviews) | 8.2 (724 reviews) | | **Account-Based Analytics** | 8.6 (976 reviews) | 8.7 (762 reviews) | | **Activity Tracking** | 8.8 (1045 reviews) | 9.0 (833 reviews) | | **Predictive Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Dynamic Modeling** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Modeling & Simulation** | Not enough data | Not enough data | | **Exception Reporting** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **"What If" Scenarios** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Graphical Data Presentation** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Business Process Control** | Not enough data | Not enough data | | **Multi-Currency** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 | | **Gong** | N/A | N/A | #### Agentic AI - Outbound Call Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | #### Calling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Record Calls** | 8.5 (185 reviews) | Not enough data | | **Generate Location** | 8.4 (176 reviews) | Not enough data | | **Call Types** | 8.7 (185 reviews) | Not enough data | | **Click-to-Call** | 8.7 (183 reviews) | Not enough data | | **Auto Dialer** | 8.6 (44 reviews) | Not enough data | #### Contacts | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Personalization** | 8.8 (176 reviews) | Not enough data | | **Information Locater** | 8.7 (179 reviews) | Not enough data | | **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | | **Contact Management** | Not enough data | Not enough data | #### Insights | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Notes** | 9.1 (189 reviews) | Not enough data | | **Daily Summary** | 8.9 (182 reviews) | Not enough data | | **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | | **Automated Emails** | 8.5 (188 reviews) | Not enough data | | **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | | **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Meeting Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Deal Management** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Data Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 | | **Gong** | 8.8/10 | 2880 | #### Agentic AI - Sales Coaching | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Multi-step Planning** | 9.0 (20 reviews) | 8.1 (62 reviews) | | **Cross-system Integration** | 8.9 (20 reviews) | 8.5 (62 reviews) | | **Adaptive Learning** | 9.1 (20 reviews) | 8.3 (62 reviews) | | **Decision Making** | 9.2 (20 reviews) | 8.3 (60 reviews) | | **AI/Machine Learning** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Training | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Knowledge Base** | 8.8 (255 reviews) | 9.0 (1968 reviews) ✓ Verified | | **Coaching Materials** | 8.8 (247 reviews) | 9.0 (2183 reviews) ✓ Verified | | **Playbook Creation** | 8.5 (207 reviews) | 8.6 (1527 reviews) ✓ Verified | | **Video Record** | 8.5 (242 reviews) | 9.2 (2218 reviews) ✓ Verified | #### Feedback | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Review** | 8.8 (236 reviews) | 9.3 (2375 reviews) ✓ Verified | | **Scorecard** | 8.6 (232 reviews) | 9.0 (1853 reviews) ✓ Verified | | **Coaching Card** | 8.6 (213 reviews) | 9.0 (1895 reviews) ✓ Verified | | **Leaderboard** | 8.6 (200 reviews) | 8.8 (1604 reviews) ✓ Verified | | **Real-Time Updates** | 8.8 (225 reviews) | 8.9 (1790 reviews) ✓ Verified | | **Notifications** | 8.9 (226 reviews) | 8.9 (1877 reviews) ✓ Verified | | **Competition** | 8.7 (198 reviews) | Feature Not Available | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **AI Text Summarization** | 7.6 (70 reviews) | 8.9 (389 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Built-in Course Authoring** | Not enough data | Not enough data | | **Learning Paths/Tracks** | Not enough data | Not enough data | | **Assessment Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Goal Setting/Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Learning Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Onboarding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | ### Sales Enablement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 443 | | **Gong** | N/A | N/A | #### Agentic AI - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Autonomous Task Execution** | 8.0 (32 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (32 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (32 reviews) | Not enough data | #### Content Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Content Import** | 8.3 (350 reviews) | Not enough data | | **Content Creation** | 8.1 (341 reviews) | Not enough data | | **Templates** | 8.2 (327 reviews) | Not enough data | | **Advanced Search** | 8.5 (317 reviews) | Not enough data | | **Content Library** | 8.3 (334 reviews) | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Reporting** | 8.7 (346 reviews) | Not enough data | | **Alerts** | 8.4 (344 reviews) | Not enough data | | **Account-Based Engagement** | 8.5 (225 reviews) | Not enough data | | **Content Utilization** | 8.3 (350 reviews) | Not enough data | | **Prioritization** | Not enough data | Not enough data | #### Learning Management - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Sales Training ** | 8.4 (26 reviews) | Not enough data | | **Sales Coaching** | 8.4 (26 reviews) | Not enough data | | **Sales Onboarding** | 8.5 (26 reviews) | Not enough data | #### Revenue Enablement - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Cross-Functional Alignment** | 8.3 (25 reviews) | Not enough data | | **AI and Automation** | 8.3 (27 reviews) | Not enough data | | **End-to-End Customer Journey Insights** | 8.7 (26 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Content Delivery** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Audio/Video Recording** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Video Support** | Not enough data | Not enough data | | **Microsoft Outlook Integration** | Not enough data | Not enough data | | **Audio File Management** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Goal Management** | Not enough data | Not enough data | | **Sales Planning** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Microlearning** | Not enough data | Not enough data | | **Content Sharing** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Revenue AI Platforms | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Gong** | 9.2/10 | 79 | #### Agentic AI - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Natural Language Interaction** | Not enough data | 7.7 (5 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | 9.3 (5 reviews) | | **Cross-system Integration** | Not enough data | 8.9 (22 reviews) | | **Decision Making** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | #### Platform - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Conversation Intelligence** | Not enough data | 9.7 (53 reviews) | | **Predictive Forecasting** | Not enough data | 8.2 (10 reviews) | | **CRM Data Enrichment** | 10.0 (5 reviews) | 8.7 (10 reviews) | | **Actionable Insights** | Not enough data | 9.7 (40 reviews) | | **Risk Flagging** | Not enough data | 10.0 (8 reviews) | | **Workflow Orchestration** | Not enough data | 9.2 (6 reviews) | | **Sales Coaching** | Not enough data | 9.6 (27 reviews) | | **Pipeline & Deal Management** | Not enough data | 9.6 (13 reviews) | | **Customer Data Capture** | 10.0 (5 reviews) | 9.4 (37 reviews) | --- ## Categories **Shared Categories (7):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (10):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm) --- ## Reviewer Demographics ### By Company Size | Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | |---|---|---| | **Small-Business** | 20.6% | 12.9% | | **Mid-Market** | 46.0% | 69.4% | | **Enterprise** | 33.4% | 17.7% | ### By Industry #### Agentforce Sales (formerly Salesforce Sales Cloud) - **Computer Software:** 13.5% - **Information Technology and Services:** 11.8% - **Financial Services:** 6.8% - **Marketing and Advertising:** 4.9% - **Internet:** 3.2% - **Non-Profit Organization Management:** 3.0% - **Telecommunications:** 2.9% - **Hospital & Health Care:** 2.6% - **Consulting:** 2.4% - **Education Management:** 2.4% - **Other:** 46.6% #### Gong - **Computer Software:** 37.4% - **Information Technology and Services:** 16.9% - **Marketing and Advertising:** 9.0% - **Internet:** 5.0% - **Financial Services:** 3.2% - **Human Resources:** 1.9% - **Telecommunications:** 1.7% - **Computer & Network Security:** 1.7% - **E-Learning:** 1.4% - **Staffing and Recruiting:** 1.3% - **Other:** 20.5% --- ## Alternatives ### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) - [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13903 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9702 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2946 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews) - [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2066 reviews) ### Alternatives to Gong - [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews) - [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews) - [Aviso](https://www.g2.com/products/aviso/reviews) — 4.3/5 stars (988 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9702 reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (930 reviews) - [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13903 reviews) --- ## Top Discussions ### Agentforce Sales (formerly Salesforce Sales Cloud) - Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..." - Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest " - Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..." - Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view" - Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish." ### Gong - Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..." - Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!" - Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes > **Top comment:** "Very high ferformer" - Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. " - Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-gong)