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At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
Gong
Star Rating
(6,434)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSalesforce Sales Cloud
Star Rating
(25,308)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in Call Recording, receiving a score of 9.6, while Salesforce Sales Cloud scored 8.7. Reviewers mention that Gong's call recording feature is intuitive and provides valuable insights into customer interactions, making it a favorite among sales teams.
- Reviewers mention that Gong outperforms Salesforce Sales Cloud in Conversation Intelligence, with scores of 9.1 versus 8.2. Users say Gong's ability to analyze conversations and provide actionable feedback is a game-changer for improving sales strategies.
- Users on G2 highlight Gong's superior Ease of Use with a score of 9.3 compared to Salesforce Sales Cloud's 8.2. Reviewers say that Gong's user-friendly interface allows for quicker onboarding and less training time for new users.
- Reviewers mention that Salesforce Sales Cloud shines in Lead Qualification, scoring 8.8, while Gong scored 7.3. Users report that Salesforce's robust lead qualification tools help prioritize leads effectively, which is crucial for sales success.
- G2 users report that Salesforce Sales Cloud has a strong advantage in CRM Integration, scoring 8.8 compared to Gong's 8.4. Reviewers say that Salesforce's seamless integration with various CRM systems enhances workflow efficiency and data management.
- Users say that Gong leads in Quality of Support, with a score of 9.3 against Salesforce Sales Cloud's 8.1. Reviewers mention that Gong's support team is responsive and knowledgeable, providing timely assistance that enhances user experience.
Pricing
Entry-Level Pricing
Gong
No pricing availableSalesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Gong
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.4
4,930
8.8
13,801
Ease of Use
9.3
4,986
8.2
17,780
Ease of Setup
9.1
1,215
7.8
8,744
Ease of Admin
9.1
768
7.9
4,444
Quality of Support
9.3
3,500
8.1
12,038
Has the product been a good partner in doing business?
9.3
770
8.4
4,407
Product Direction (% positive)
9.0
4,608
8.2
13,475
Features by Category
Sales Force Automation
Not enough data
8.8
9459
|
Verified
Not enough data
8.3
6392
|
Verified
Not enough data
8.7
9180
|
Verified
Not enough data
8.3
9433
|
Verified
Not enough data
8.0
7314
|
Verified
Not enough data
8.2
7605
|
Verified
Not enough data
8.0
6753
|
Verified
Not enough data
8.1
6653
|
Verified
Not enough data
8.3
7404
|
Verified
Marketing Automation
Not enough data
8.0
6665
|
Verified
Not enough data
8.1
6987
|
Verified
Not enough data
8.5
8016
|
Verified
Not enough data
7.9
5425
Customer Support
Not enough data
8.3
6810
|
Verified
Not enough data
8.1
6383
|
Verified
Not enough data
8.2
6780
|
Verified
Not enough data
8.0
5496
|
Verified
Not enough data
8.2
5986
|
Verified
Reporting & Analytics
Not enough data
8.5
8936
|
Verified
Not enough data
8.5
9123
|
Verified
Not enough data
8.2
7429
|
Verified
Mobile & Social
Not enough data
7.9
5616
|
Verified
Not enough data
7.8
5247
|
Verified
Not enough data
7.7
6096
|
Verified
Platform
Not enough data
8.5
3587
|
Verified
Not enough data
8.5
3594
|
Verified
Not enough data
8.6
3618
|
Verified
Not enough data
8.4
2895
|
Verified
Not enough data
8.5
3168
|
Verified
Not enough data
8.1
3189
|
Verified
Not enough data
8.7
3594
|
Verified
Not enough data
8.1
3023
Integration
Not enough data
8.5
2600
|
Verified
Not enough data
8.5
3054
|
Verified
Not enough data
8.5
2890
|
Verified
Generative AI
Not enough data
7.6
883
Agentic AI - CRM
Not enough data
7.9
245
Not enough data
7.9
245
Not enough data
8.2
242
Not enough data
8.0
239
Not enough data
8.0
237
Not enough data
8.1
239
Not enough data
8.2
241
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.1
349
8.6
270
7.3
343
8.8
292
7.5
346
8.8
314
7.6
346
8.6
288
Organization
8.3
351
8.9
349
8.3
347
8.8
340
8.3
347
8.8
334
Performance Analysis
8.5
349
8.4
282
8.6
352
8.8
305
Sales Analysis
7.8
333
8.4
283
7.9
339
8.8
297
Generative AI
8.6
285
8.5
122
8.9
291
8.4
122
Agentic AI - AI Sales Assistant
8.1
53
9.1
25
7.9
52
9.1
25
8.2
53
9.0
24
8.3
52
9.0
23
8.2
52
9.2
24
8.2
52
9.2
24
8.1
52
9.2
24
Integrated Workflows
7.8
101
8.7
519
7.9
101
8.5
511
8.3
100
8.1
467
7.3
97
8.1
462
8.5
100
8.9
521
8.4
100
8.4
470
8.5
96
8.6
483
Repeatability and Reportability
8.2
98
8.4
484
8.0
98
8.7
502
7.9
96
8.7
498
8.3
100
8.4
484
7.3
96
7.8
418
AI and Automation
7.8
89
8.5
463
7.6
87
8.4
470
7.4
86
8.3
429
7.6
86
8.0
433
8.0
86
7.8
415
Generative AI
8.2
90
7.4
269
Agentic AI - Sales Engagement
8.2
48
8.3
89
8.0
47
8.5
90
8.2
48
8.6
87
8.2
46
8.4
89
8.0
47
8.3
89
8.1
46
8.3
89
8.2
46
8.5
88
Call Analytics
9.6
2743
|
Verified
8.7
132
8.8
2466
|
Verified
8.6
136
9.1
2656
|
Verified
8.7
132
8.3
1794
|
Verified
8.9
132
Agent Performance Management
8.6
1869
|
Verified
8.7
141
8.3
2513
|
Verified
8.7
125
8.7
2299
|
Verified
8.7
142
Generative AI
8.9
673
8.2
57
Agentic AI - Conversation Intelligence
8.0
134
8.8
12
8.0
133
9.2
13
8.2
134
9.3
12
8.0
133
9.2
13
8.2
134
8.8
12
8.1
133
9.1
13
8.0
133
9.1
13
Revenue Sourcing and Forecasting
Feature Not Available
8.6
64
8.6
377
8.4
64
8.6
408
8.8
65
8.2
347
8.5
62
8.4
355
8.4
62
8.0
248
8.3
56
8.1
245
8.2
57
CRM Data Enrichment
9.0
401
8.1
62
8.8
388
8.4
60
9.1
423
8.2
58
Feature Not Available
8.0
61
8.6
253
8.5
55
Account Management
8.1
324
8.2
62
8.2
339
8.0
62
8.3
349
8.1
59
8.6
370
8.2
58
8.5
259
8.6
54
8.1
240
8.4
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
40
7.7
19
7.9
39
8.1
19
7.6
39
8.2
19
7.4
37
8.1
19
7.4
39
8.0
19
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
175
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
168
Not enough data
8.2
165
Territory Management - Sales Planning
Not enough data
8.6
166
Not enough data
8.5
171
Quota & Capacity Management - Sales Planning
Not enough data
8.4
168
Not enough data
8.4
175
Not enough data
8.4
169
Agentic AI - Sales Planning
Not enough data
8.5
57
Not enough data
8.5
56
Agentic AI - Lead Scoring
Not enough data
7.8
52
Not enough data
8.2
52
Not enough data
7.9
52
Not enough data
8.0
53
Attribution
Not enough data
8.9
447
Not enough data
8.9
451
Not enough data
8.6
433
Discovery
Not enough data
8.9
454
Not enough data
8.6
449
Not enough data
8.6
431
Management
Not enough data
8.5
419
Not enough data
8.7
437
Platform
Not enough data
8.6
429
Not enough data
8.6
429
Agentic AI - Sales Performance Management
Not enough data
8.4
75
Not enough data
8.6
75
Not enough data
8.5
76
Incentives
Not enough data
8.2
440
Not enough data
8.4
503
Not enough data
8.0
438
Not enough data
8.6
515
Personalization
Not enough data
8.6
484
Not enough data
8.8
561
Not enough data
8.9
593
Not enough data
8.6
538
Administrative
Not enough data
8.7
566
Not enough data
8.5
529
Not enough data
8.4
510
Agentic AI - Email Tracking
Not enough data
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.3
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Analytics
Not enough data
8.3
570
Not enough data
8.4
578
Not enough data
8.4
592
Customizations
Not enough data
8.7
622
Not enough data
8.5
590
Not enough data
8.6
626
Not enough data
8.4
571
Not enough data
8.4
599
Generative AI
Not enough data
7.5
292
Agentic AI - Sales Analytics
8.4
54
8.3
81
8.5
54
8.5
80
8.4
56
8.3
80
8.6
57
8.3
80
8.3
56
8.3
80
Data Sourcing
8.5
743
8.5
967
8.7
788
8.7
998
8.5
715
8.3
902
8.9
802
8.7
1029
8.6
725
8.6
962
Predictive Analytics
8.1
720
8.4
944
8.4
748
8.6
957
8.2
734
8.1
855
8.3
720
8.3
895
Sales Management
8.6
756
8.7
984
8.2
720
8.1
858
8.7
757
8.6
979
9.0
822
8.8
1047
Agentic AI - Outbound Call Tracking
Not enough data
8.5
38
Not enough data
8.5
39
Calling
Not enough data
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
43
Contacts
Not enough data
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Insights
Not enough data
9.1
187
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Agentic AI - Sales Coaching
8.1
60
9.1
22
8.5
60
9.0
22
8.3
61
9.1
22
8.3
58
9.2
22
Training
9.0
1964
|
Verified
8.8
259
9.0
2175
|
Verified
8.8
251
8.6
1526
|
Verified
8.5
211
9.2
2214
|
Verified
8.5
246
Feedback
9.3
2370
|
Verified
8.8
239
9.0
1851
|
Verified
8.6
236
9.0
1894
|
Verified
8.6
216
8.8
1604
|
Verified
8.6
204
8.9
1790
|
Verified
8.9
228
8.9
1877
|
Verified
8.9
229
Feature Not Available
8.7
202
Generative AI
8.9
387
7.7
73
Agentic AI - Sales Enablement
Not enough data
8.1
32
Not enough data
8.2
32
Not enough data
8.3
32
Content Management
Not enough data
8.3
352
Not enough data
8.2
343
Not enough data
8.2
328
Not enough data
8.5
319
Not enough data
8.3
336
Analytics
Not enough data
8.7
343
Not enough data
8.4
342
Not enough data
8.5
224
Not enough data
8.3
351
Learning Management - Sales Enablement
Not enough data
8.6
25
Not enough data
8.7
25
Not enough data
8.6
25
Revenue Enablement - Sales Enablement
Not enough data
8.5
25
Not enough data
8.5
26
Not enough data
9.1
25
Categories
Categories
Shared Categories
Gong and Salesforce Sales Cloud are categorized as Conversation Intelligence, AI Sales Assistant, Sales Coaching, Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Unique Categories
Gong has no unique categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Sales Enablement, Sales Planning, Lead Scoring, Email Tracking, Sales Performance Management, CRM, Outbound Call Tracking, and Location Intelligence
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.1%
Internet
5.1%
Financial Services
3.3%
Other
28.3%
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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