# Agentforce Sales (formerly Salesforce Sales Cloud) vs Gong Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in reducing administrative burdens, with features that automate follow-ups and prioritize tasks. Users appreciate how it provides real-time insights into customer and pipeline data, allowing for personalized outreach at scale without sounding generic.
- **Users say** Gong stands out for its AI capabilities, particularly with the Agent Studio, which simplifies call analysis and CRM synchronization. Reviewers highlight the ease of generating AI summaries and action items from calls, making it easier to track important points and follow-ups.
- **According to verified reviews** , Agentforce Sales has a more robust overall user satisfaction score, indicating that users feel more positively about their experience. The platform's ability to handle administrative tasks, such as logging call outcomes and drafting personalized emails, is frequently praised.
- **Reviewers mention** that Gong's user-friendly interface contributes to its reliability, making it easy for teams to adopt. Users appreciate the straightforward process of accessing summaries and action items, which enhances productivity during busy workdays.
- **G2 reviewers highlight** that while Gong excels in conversation intelligence, Agentforce Sales offers superior revenue operations and intelligence features. Users value the single, real-time view of pipeline and forecasting in Agentforce Sales, which helps maintain control over sales processes.
- **Users report** that Agentforce Sales faces challenges in setup and administration compared to Gong, which is noted for its ease of use and setup. This difference can impact how quickly teams can start leveraging the software effectively, especially for those with limited technical resources.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 25,784 | 6,632 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Mid-Market (69.5% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (3658 reviews)
- Features (3167 reviews)

Cons:
- Learning Curve (1831 reviews)
- Limitations (1412 reviews)

### Gong

Pros:
- Helpful (352 reviews)
- Ease of Use (289 reviews)

Cons:
- Call Issues (130 reviews)
- Recording Issues (88 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14178 reviews) | 9.4 (5057 reviews) | 
  | **Ease of Use** | 8.2 (18175 reviews) | 9.3 (5118 reviews) | 
  | **Ease of Setup** | 7.8 (9112 reviews) | 9.1 (1320 reviews) | 
  | **Ease of Admin** | 7.9 (4494 reviews) | 9.1 (777 reviews) | 
  | **Quality of Support** | 8.1 (12378 reviews) | 9.2 (3587 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4460 reviews) | 9.3 (779 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13801 reviews) | 9.0 (4724 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11149 |
| **Gong** | N/A | N/A |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9627 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6403 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9348 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (9556 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.0 (7328 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.2 (7627 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.0 (6768 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (6669 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.3 (7421 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Email Marketing** | 8.0 (6682 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.1 (7002 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.5 (8140 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.9 (5430 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Case Management** | 8.3 (6840 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (6388 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.2 (6794 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (5500 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (5990 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Reporting** | 8.5 (9045 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (9208 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (7484 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5631 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.8 (5248 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (6111 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Customization** | 8.5 (3694 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.5 (3698 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (3649 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.4 (2907 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.5 (3189 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.1 (3207 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.7 (3684 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.1 (3033 reviews) | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2615 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.5 (3108 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (2922 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **AI Text Generation** | 7.6 (900 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (294 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (254 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (273 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (239 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (244 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (265 reviews) | Not enough data | 
| **Decision Making** | 8.3 (262 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 46 |
| **Gong** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Map Design** | 8.7 (36 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (32 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (36 reviews) | Not enough data | 
| **Overlaying** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Predictive Analysis** | 8.3 (29 reviews) | Not enough data | 
| **Distance Analysis ** | 8.5 (36 reviews) | Not enough data | 
| **Spatial Analysis** | 8.4 (32 reviews) | Not enough data | 
| **Data Stream** | 8.4 (31 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Data Transformation** | 8.7 (30 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (25 reviews) | Not enough data | 
| **API Integrations** | 8.6 (23 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |
| **Gong** | 8.1/10 | 396 |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Customer-facing Chatbot** | 8.6 (273 reviews) | 7.1 (346 reviews) | 
| **Lead Qualification** | 8.8 (298 reviews) | 7.3 (340 reviews) | 
| **Lead Follow-up** | 8.8 (321 reviews) | 7.5 (346 reviews) | 
| **Meeting Scheduling ** | 8.7 (293 reviews) | 7.6 (345 reviews) | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (356 reviews) | 8.3 (350 reviews) | 
| **Data Entry** | 8.8 (349 reviews) | 8.3 (345 reviews) | 
| **Integrations / APIs** | 8.8 (343 reviews) | 8.3 (344 reviews) | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Coaching ** | 8.4 (287 reviews) | 8.5 (346 reviews) | 
| **Peformance Tracking** | 8.8 (311 reviews) | 8.6 (351 reviews) | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **ROI Forecasting ** | 8.5 (285 reviews) | 7.7 (330 reviews) | 
| **Sales Forecasting ** | 8.8 (303 reviews) | 7.9 (336 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **AI Text Generation** | 8.5 (125 reviews) | 8.6 (285 reviews) | 
| **AI Text Summarization** | 8.5 (125 reviews) | 8.9 (293 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (32 reviews) | 8.1 (53 reviews) | 
| **Multi-step Planning** | 9.2 (31 reviews) | 7.9 (52 reviews) | 
| **Cross-system Integration** | 9.0 (28 reviews) | 8.2 (55 reviews) | 
| **Adaptive Learning** | 9.1 (27 reviews) | 8.3 (53 reviews) | 
| **Natural Language Interaction** | 9.3 (28 reviews) | 8.2 (52 reviews) | 
| **Proactive Assistance** | 9.1 (28 reviews) | 8.2 (53 reviews) | 
| **Decision Making** | 9.3 (30 reviews) | 8.1 (53 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 618 |
| **Gong** | 8.0/10 | 133 |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Task Management** | 8.7 (522 reviews) | 7.8 (105 reviews) | 
| **Email Tracking/Automation** | 8.5 (511 reviews) | 8.0 (111 reviews) | 
| **Calls and Voice** | 8.1 (466 reviews) | 8.4 (107 reviews) | 
| **Other Outreach Options ** | 8.1 (460 reviews) | 7.3 (98 reviews) | 
| **CRM Integration** | 8.9 (525 reviews) | 8.5 (110 reviews) | 
| **Calendar** | 8.4 (468 reviews) | 8.4 (104 reviews) | 
| **Shared Records** | 8.6 (481 reviews) | 8.5 (100 reviews) | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Content Management** | 8.4 (482 reviews) | 8.3 (102 reviews) | 
| **Workflow Management** | 8.7 (501 reviews) | 8.1 (103 reviews) | 
| **Workflow Performance** | 8.7 (498 reviews) | 7.9 (99 reviews) | 
| **Sales Coaching and Insights** | 8.3 (482 reviews) | 8.5 (112 reviews) | 
| **Gamification** | 7.8 (415 reviews) | 7.3 (97 reviews) | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | 7.8 (91 reviews) | 
| **Lead Scoring** | 8.4 (470 reviews) | 7.7 (88 reviews) | 
| **Best Time of Day Scheduling** | 8.3 (427 reviews) | 7.4 (88 reviews) | 
| **Buyer Intelligence** | 8.0 (431 reviews) | 7.6 (87 reviews) | 
| **Machine Learning** | 7.8 (415 reviews) | 8.0 (88 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **AI Text Generation** | 7.4 (269 reviews) | 8.2 (95 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (88 reviews) | 8.1 (49 reviews) | 
| **Multi-step Planning** | 8.5 (89 reviews) | 8.0 (48 reviews) | 
| **Cross-system Integration** | 8.6 (87 reviews) | 8.2 (50 reviews) | 
| **Adaptive Learning** | 8.4 (88 reviews) | 8.2 (48 reviews) | 
| **Natural Language Interaction** | 8.3 (88 reviews) | 8.1 (50 reviews) | 
| **Proactive Assistance** | 8.2 (88 reviews) | 8.0 (47 reviews) | 
| **Decision Making** | 8.5 (88 reviews) | 8.3 (50 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 184 |
| **Gong** | 8.5/10 | 2980 |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Call Recording** | 8.7 (133 reviews) | 9.6 (2795 reviews) ✓ Verified | 
| **Machine Learning** | 8.6 (137 reviews) | 8.8 (2483 reviews) ✓ Verified | 
| **Call Analysis** | 8.7 (133 reviews) | 9.1 (2706 reviews) ✓ Verified | 
| **Lead Qualification** | 8.9 (134 reviews) | 8.3 (1794 reviews) ✓ Verified | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Customer Scoring** | 8.7 (142 reviews) | 8.6 (1871 reviews) ✓ Verified | 
| **Speech-to-Text** | 8.7 (126 reviews) | 8.3 (2544 reviews) ✓ Verified | 
| **Sentiment Analysis** | Not enough data | 9.3 (7 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **AI Text Summarization** | 8.3 (60 reviews) | 8.9 (698 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (14 reviews) | 8.0 (134 reviews) | 
| **Multi-step Planning** | 9.2 (15 reviews) | 8.0 (134 reviews) | 
| **Cross-system Integration** | 9.3 (15 reviews) | 8.1 (144 reviews) | 
| **Adaptive Learning** | 9.2 (15 reviews) | 8.0 (135 reviews) | 
| **Natural Language Interaction** | 8.8 (14 reviews) | 8.2 (136 reviews) | 
| **Proactive Assistance** | 8.8 (15 reviews) | 8.1 (135 reviews) | 
| **Decision Making** | 9.1 (15 reviews) | 7.9 (134 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 82 |
| **Gong** | 8.2/10 | 489 |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | Feature Not Available | 
| **Pipeline Management** | 8.6 (69 reviews) | 8.6 (377 reviews) | 
| **Dashboard Analytics** | 8.9 (69 reviews) | 8.6 (407 reviews) | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | 8.2 (347 reviews) | 
| **Data Segmentation** | 8.5 (66 reviews) | 8.4 (355 reviews) | 
| **Predictive Forecasting** | 8.4 (58 reviews) | 8.0 (249 reviews) | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | 8.1 (245 reviews) | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | 9.0 (401 reviews) | 
| **Email Activity Capture** | 8.4 (62 reviews) | 8.8 (388 reviews) | 
| **Conversation Intelligence** | 8.2 (59 reviews) | 9.1 (423 reviews) | 
| **Marketing Leads** | 8.2 (65 reviews) | Feature Not Available | 
| **Contact Capture** | 8.5 (56 reviews) | 8.6 (253 reviews) | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | 8.1 (324 reviews) | 
| **Account optimization** | 8.1 (63 reviews) | 8.2 (339 reviews) | 
| **Historical Patterns** | 8.1 (60 reviews) | 8.3 (349 reviews) | 
| **Rep Performance** | 8.2 (59 reviews) | 8.6 (370 reviews) | 
| **Account Engagement** | 8.7 (56 reviews) | 8.5 (259 reviews) | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | 8.1 (240 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | 7.7 (40 reviews) | 
| **Cross-system Integration** | 8.4 (23 reviews) | 8.0 (41 reviews) | 
| **Adaptive Learning** | 8.4 (21 reviews) | 7.6 (39 reviews) | 
| **Proactive Assistance** | 8.2 (21 reviews) | 7.3 (37 reviews) | 
| **Decision Making** | 8.3 (23 reviews) | 7.4 (39 reviews) | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 40 |
| **Gong** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Custom Territory Mapping** | 8.8 (32 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (30 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.5 (30 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Lead Priority** | 9.0 (29 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (31 reviews) | Not enough data | 
| **Map Directions** | 9.2 (32 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Gamification** | 8.3 (27 reviews) | Not enough data | 
| **Performance Dashboards** | 8.4 (30 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (30 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Video and Interactive Media** | 8.1 (26 reviews) | Not enough data | 
| **Digital Contracts** | 8.3 (29 reviews) | Not enough data | 
| **E-signature** | 8.6 (29 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 179 |
| **Gong** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **MS Teams Integration** | 8.1 (157 reviews) | Not enough data | 
| **Email Integration** | 8.5 (158 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (158 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (157 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (160 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Custom Booking Page** | 8.1 (152 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (156 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (155 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Set Working Hours** | 8.4 (156 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (156 reviews) | Not enough data | 
| **Buffer Times** | 8.0 (158 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (34 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 196 |
| **Gong** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Account Scoring** | 8.5 (173 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (162 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (167 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (169 reviews) | Not enough data | 
| **Sales Forecasting** | 8.7 (171 reviews) | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Territory Management** | 8.6 (164 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (170 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Quota Management** | 8.4 (166 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (174 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (166 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (55 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 516 |
| **Gong** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (56 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (57 reviews) | Not enough data | 
| **Decision Making** | 8.2 (58 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Lead Opportunity** | 8.9 (455 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (461 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (436 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Lead Management** | 8.9 (465 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (455 reviews) | Not enough data | 
| **Lead Context** | 8.6 (432 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Conversion Viability** | 8.5 (420 reviews) | Not enough data | 
| **Workflow** | 8.7 (441 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Data Synchronization** | 8.6 (431 reviews) | Not enough data | 
| **Analysis** | 8.6 (432 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 |
| **Gong** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (69 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (69 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (70 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Badges** | 8.2 (433 reviews) | Not enough data | 
| **Triggers** | 8.4 (496 reviews) | Not enough data | 
| **Commission Calculator** | 8.0 (430 reviews) | Not enough data | 
| **Leaderboards** | 8.6 (508 reviews) | Not enough data | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Profiles** | 8.6 (478 reviews) | Not enough data | 
| **Custom Reports** | 8.8 (556 reviews) | Not enough data | 
| **Dashboards** | 8.9 (589 reviews) | Not enough data | 
| **Goal Setting** | 8.6 (532 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Integration** | 8.7 (559 reviews) | Not enough data | 
| **Employee Structure** | 8.5 (522 reviews) | Not enough data | 
| **Behavior Monitoring** | 8.4 (503 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Gong** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (62 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (60 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (60 reviews) | Not enough data | 
| **Decision Making** | 8.4 (63 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | Not enough data | 
| **Link Activity** | 8.4 (576 reviews) | Not enough data | 
| **Attachment Activity** | 8.3 (590 reviews) | Not enough data | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Email Platform Integration** | 8.7 (623 reviews) | Not enough data | 
| **Email Scheduling** | 8.5 (592 reviews) | Not enough data | 
| **Notifications** | 8.6 (625 reviews) | Not enough data | 
| **Email Categorization** | 8.4 (570 reviews) | Not enough data | 
| **Templates** | 8.4 (598 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1198 |
| **Gong** | 8.5/10 | 1017 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (78 reviews) | 8.3 (57 reviews) | 
| **Cross-system Integration** | 8.6 (79 reviews) | 8.4 (56 reviews) | 
| **Adaptive Learning** | 8.4 (78 reviews) | 8.3 (58 reviews) | 
| **Natural Language Interaction** | 8.4 (77 reviews) | 8.6 (59 reviews) | 
| **Proactive Assistance** | 8.2 (78 reviews) | 8.3 (58 reviews) | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Data Sourcing** | 8.5 (966 reviews) | 8.5 (748 reviews) | 
| **Exporting & Sharing Data** | 8.7 (997 reviews) | 8.7 (790 reviews) | 
| **Multi-Device Data Visualization** | 8.4 (899 reviews) | 8.5 (717 reviews) | 
| **Interactive Dashboards** | 8.7 (1028 reviews) | 8.9 (805 reviews) | 
| **Data Segmentation** | 8.6 (959 reviews) | 8.6 (726 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Lead Scoring** | 8.4 (944 reviews) | 8.1 (722 reviews) | 
| **Opportunity Scoring** | 8.6 (959 reviews) | 8.4 (751 reviews) | 
| **Risk Analysis** | 8.1 (852 reviews) | 8.2 (737 reviews) | 
| **Live Forecasting** | 8.3 (893 reviews) | 8.3 (723 reviews) | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (983 reviews) | 8.6 (761 reviews) | 
| **Sales Gamification** | 8.1 (854 reviews) | 8.2 (722 reviews) | 
| **Account-Based Analytics** | 8.6 (977 reviews) | 8.7 (759 reviews) | 
| **Activity Tracking** | 8.8 (1046 reviews) | 9.0 (830 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Gong** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Gong** | 8.8/10 | 2876 |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | 8.1 (61 reviews) | 
| **Cross-system Integration** | 8.9 (20 reviews) | 8.5 (62 reviews) | 
| **Adaptive Learning** | 9.1 (20 reviews) | 8.3 (62 reviews) | 
| **Decision Making** | 9.2 (20 reviews) | 8.3 (60 reviews) | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | 9.0 (1967 reviews) ✓ Verified | 
| **Coaching Materials** | 8.8 (247 reviews) | 9.0 (2179 reviews) ✓ Verified | 
| **Playbook Creation** | 8.5 (207 reviews) | 8.6 (1527 reviews) ✓ Verified | 
| **Video Record** | 8.5 (242 reviews) | 9.2 (2217 reviews) ✓ Verified | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | 9.3 (2372 reviews) ✓ Verified | 
| **Scorecard** | 8.6 (232 reviews) | 9.0 (1853 reviews) ✓ Verified | 
| **Coaching Card** | 8.6 (213 reviews) | 9.0 (1894 reviews) ✓ Verified | 
| **Leaderboard** | 8.6 (200 reviews) | 8.8 (1604 reviews) ✓ Verified | 
| **Real-Time Updates** | 8.8 (225 reviews) | 8.9 (1790 reviews) ✓ Verified | 
| **Notifications** | 8.9 (226 reviews) | 8.9 (1877 reviews) ✓ Verified | 
| **Competition** | 8.7 (198 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | 8.9 (387 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 443 |
| **Gong** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Reporting** | 8.7 (346 reviews) | Not enough data | 
| **Alerts** | 8.4 (344 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 10.0/10 | 8 |
| **Gong** | 9.2/10 | 47 |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.7 (14 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | 9.7 (31 reviews) | 
| **Predictive Forecasting** | Not enough data | 7.7 (8 reviews) | 
| **CRM Data Enrichment** | 10.0 (6 reviews) | 9.7 (5 reviews) | 
| **Actionable Insights** | Not enough data | 9.7 (23 reviews) | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | 9.5 (17 reviews) | 
| **Pipeline & Deal Management** | 9.7 (5 reviews) | 9.2 (6 reviews) | 
| **Customer Data Capture** | 10.0 (6 reviews) | 9.5 (25 reviews) | 

---
## Categories
**Shared Categories (7):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (10):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)



---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Gong | 
|---|---|---|
| **Small-Business** | 20.6% | 13.0% | 
| **Mid-Market** | 46.0% | 69.5% | 
| **Enterprise** | 33.4% | 17.6% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.6%

#### Gong

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.8%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.6%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.4%
- **Other:** 20.4%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5601 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13795 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9646 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1231 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2035 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (302 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)

### Alternatives to Gong

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5601 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.4/5 stars (968 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9646 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (927 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13795 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-gong)