Compare Gong and JustCall 
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
No pricing available
$29.00 2 - User/Month (Billed Annually)
Gong
Star Rating
(6,604)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongJustCall
Star Rating
(2,382)4.3 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing detailed insights and analytics, making it a valuable tool for understanding customer interactions. Users appreciate how it captures and analyzes calls, allowing them to improve their communication skills and better meet customer needs.
- Users say JustCall stands out for its effective cold calling features, particularly its parallel and power dialing capabilities. Reviewers highlight the tool's good connectivity rate and ease of setup, making it a strong choice for small businesses focused on outreach.
- According to verified reviews, Gong's user experience is enhanced by its intuitive interface and seamless integration into daily workflows. Users find it easy to query past meeting details, which helps them quickly access important information when needed.
- Reviewers mention that JustCall offers a collaborative environment where multiple users can access the same account and continue conversations seamlessly. This feature is particularly beneficial for teams, as it streamlines communication and enhances teamwork.
- G2 reviewers highlight Gong's superior support quality, noting that the assistance provided is responsive and helpful. Users feel that this level of support contributes significantly to their overall satisfaction with the product.
- Users report that while JustCall is effective for small businesses, it may not fully meet the needs of larger organizations looking for advanced analytics and reporting features, which Gong provides at a higher level. This distinction is crucial for buyers considering scalability.
Pricing
Entry-Level Pricing
Gong
No pricing availableJustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
Gong
No trial information availableJustCall
Free Trial is available
Ratings
Meets Requirements
9.4
5,036
8.6
2,153
Ease of Use
9.3
5,097
8.8
2,201
Ease of Setup
9.1
1,305
8.7
1,927
Ease of Admin
9.1
776
8.6
732
Quality of Support
9.2
3,577
8.3
1,995
Has the product been a good partner in doing business?
9.3
778
8.6
731
Product Direction (% positive)
9.0
4,708
8.7
2,143
Features by Category
Ticket and Case Management
Not enough data
8.1
150
Not enough data
8.0
150
Not enough data
7.9
145
Not enough data
7.6
146
Not enough data
7.5
135
Not enough data
8.0
140
Not enough data
7.6
133
Not enough data
8.0
143
Generative AI
Not enough data
7.5
105
Not enough data
7.7
36
Agentic AI - Help Desk
Not enough data
7.5
10
Not enough data
6.2
10
Not enough data
7.3
10
Communication Channels
Not enough data
7.7
135
Not enough data
7.7
132
Not enough data
7.9
142
Not enough data
7.2
129
Not enough data
8.5
141
Platform
Not enough data
7.9
145
Not enough data
7.8
286
Not enough data
8.4
149
Not enough data
8.3
150
Not enough data
8.1
148
Not enough data
8.4
148
Lead Facilitation
7.1
346
Feature Not Available
7.3
340
Feature Not Available
7.5
345
7.5
54
7.6
344
7.9
56
Organization
8.3
349
Feature Not Available
8.3
345
Feature Not Available
8.3
344
Feature Not Available
Performance Analysis
8.5
346
7.8
55
8.6
351
8.0
56
Sales Analysis
7.7
330
Feature Not Available
7.9
336
Feature Not Available
Generative AI
8.6
285
7.3
56
8.9
292
Feature Not Available
Agentic AI - AI Sales Assistant
8.1
53
7.5
12
7.9
52
7.0
11
8.2
55
6.5
10
8.3
53
7.9
13
8.2
52
7.4
12
8.2
53
7.1
13
8.1
53
8.2
11
Integrated Workflows
7.8
104
Not enough data
8.0
108
Not enough data
8.3
105
Not enough data
7.3
98
Not enough data
8.5
107
Not enough data
8.4
102
Not enough data
8.5
98
Not enough data
Repeatability and Reportability
8.2
100
Not enough data
8.0
101
Not enough data
7.9
99
Not enough data
8.5
111
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
91
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
93
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
48
Not enough data
Dialing Options
Not enough data
8.4
576
Not enough data
8.5
572
|
Verified
Not enough data
8.5
9
Agent Tools
Not enough data
7.9
540
|
Verified
Not enough data
8.1
561
|
Verified
Not enough data
9.0
582
|
Verified
Automation
Not enough data
8.1
544
|
Verified
Not enough data
8.1
542
|
Verified
Not enough data
8.0
544
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.6
11
Not enough data
8.8
14
AI Capabilities - Auto Dialer
Not enough data
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Call Analytics
9.6
2791
|
Verified
8.7
54
8.8
2481
|
Verified
7.9
53
9.1
2703
|
Verified
8.0
52
8.3
1793
|
Verified
8.1
53
Artificial Intelligence - Conversation Intelligence
8.6
1870
|
Verified
8.1
53
8.3
2542
|
Verified
8.2
53
9.2
6
Not enough data
Generative AI
8.9
696
Feature Not Available
Agentic AI - Conversation Intelligence
8.0
134
7.7
5
8.0
134
7.7
5
8.1
143
7.8
6
8.0
135
8.0
5
8.2
136
7.0
5
8.1
135
7.3
5
7.9
134
8.1
6
Text Messaging
Not enough data
8.4
321
Not enough data
8.7
335
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
314
Not enough data
8.3
320
SMS Platform
Not enough data
8.0
312
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
295
Not enough data
8.1
306
Agentic AI - SMS Marketing
Not enough data
8.2
11
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Channels
Not enough data
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Design
Not enough data
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
358
Not enough data
8.3
352
Generative AI
Not enough data
7.4
139
Not enough data
Feature Not Available
Quality Assurance
Not enough data
8.0
67
Not enough data
7.9
62
Not enough data
8.0
60
Engagement
Not enough data
8.0
65
Not enough data
8.1
68
Not enough data
7.5
63
Performance
Not enough data
8.7
66
Not enough data
8.6
63
Generative AI
Not enough data
7.5
63
Not enough data
7.7
60
Channels
Not enough data
8.7
503
|
Verified
Not enough data
7.4
454
Not enough data
7.6
436
Not enough data
8.4
494
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.1
493
|
Verified
Not enough data
8.1
478
|
Verified
Not enough data
8.0
485
|
Verified
Not enough data
7.9
415
Not enough data
8.0
450
|
Verified
Not enough data
8.2
463
|
Verified
Not enough data
8.0
446
|
Verified
Not enough data
8.0
445
|
Verified
Agentic AI - Contact Center
Not enough data
7.2
6
Not enough data
8.6
7
Not enough data
7.2
6
Not enough data
7.5
6
Administrative
Not enough data
8.3
483
|
Verified
Not enough data
8.4
484
|
Verified
Not enough data
8.4
520
|
Verified
Not enough data
8.7
459
|
Verified
Not enough data
7.9
463
Responses
Not enough data
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
7.6
31
Platform
Not enough data
7.9
32
Not enough data
8.3
33
Not enough data
7.9
33
Autonomy - AI Agents
Not enough data
7.6
30
Not enough data
Feature Not Available
Not enough data
7.5
32
Not enough data
7.7
31
Generative AI
Not enough data
7.6
31
Not enough data
7.3
32
Workforce Management
Not enough data
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
91
Administration
Not enough data
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
377
Not enough data
8.6
407
Not enough data
8.2
347
Not enough data
8.4
355
Not enough data
8.0
249
Not enough data
8.1
245
Not enough data
CRM Data Enrichment
9.0
401
Not enough data
8.8
388
Not enough data
9.1
423
Not enough data
Feature Not Available
Not enough data
8.6
253
Not enough data
Account Management
8.1
324
Not enough data
8.2
339
Not enough data
8.3
349
Not enough data
8.6
370
Not enough data
8.5
259
Not enough data
8.1
240
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
40
Not enough data
8.0
41
Not enough data
7.6
39
Not enough data
7.3
37
Not enough data
7.4
39
Not enough data
Platform
Not enough data
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
295
Not enough data
8.1
289
Not enough data
7.8
282
Not enough data
8.1
284
Generative AI
Not enough data
6.9
99
Workforce Management
Not enough data
8.5
284
Not enough data
8.4
285
Call Center Infrastructure (CCI)
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Administrative
Not enough data
8.8
292
Not enough data
8.4
290
Generative AI
Not enough data
7.5
35
Not enough data
7.7
36
Not enough data
7.6
35
Communication
Not enough data
8.0
201
Not enough data
8.2
203
Not enough data
7.7
191
Not enough data
8.1
191
Not enough data
7.5
193
Internal Use
Not enough data
7.8
286
Not enough data
8.0
198
Not enough data
7.9
194
Not enough data
7.9
190
Not enough data
8.2
195
Not enough data
8.2
196
Generative AI
Not enough data
7.2
36
Self-Service Experience
Not enough data
8.2
165
Not enough data
7.9
170
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
165
Self-Service Platform
Not enough data
7.9
167
Not enough data
8.1
166
Not enough data
7.4
165
Not enough data
8.5
166
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
55
Generative AI
Not enough data
7.2
72
Not enough data
7.3
73
Generative AI
Not enough data
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Activity Monitoring - Employee Monitoring
Not enough data
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Feedback
Not enough data
8.0
131
Productivity Analytics - Employee Monitoring
Not enough data
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Basic Communication - Cloud PBX
Not enough data
8.5
42
Not enough data
8.6
43
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Advanced Features - Cloud PBX
Not enough data
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
Not enough data
7.8
9
Not enough data
7.8
10
Not enough data
7.8
9
Not enough data
7.7
10
Not enough data
6.7
7
Not enough data
6.4
7
Basic Communication
Not enough data
9.0
320
|
Verified
Not enough data
5.9
262
Not enough data
7.7
280
Not enough data
Feature Not Available
Not enough data
7.0
271
|
Verified
Not enough data
7.6
269
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
6.3
5
Access
Not enough data
7.8
270
|
Verified
Not enough data
8.2
294
Not enough data
8.1
286
Advanced Features
Not enough data
7.1
267
Not enough data
7.0
254
|
Verified
Not enough data
8.8
306
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Sales Analytics
8.3
56
Not enough data
8.4
56
Not enough data
8.3
58
Not enough data
8.6
59
Not enough data
8.3
58
Not enough data
Data Sourcing
8.5
747
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
804
Not enough data
8.6
725
Not enough data
Predictive Analytics
8.1
721
Not enough data
8.4
750
Not enough data
8.2
736
Not enough data
8.3
722
Not enough data
Sales Management
8.6
760
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
828
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.6
24
Not enough data
7.5
23
Calling
Not enough data
9.0
658
Not enough data
8.1
589
Not enough data
8.6
625
Not enough data
8.7
625
Not enough data
7.8
27
Contacts
Not enough data
8.2
606
Not enough data
8.0
590
Not enough data
7.9
587
Insights
Not enough data
8.4
620
Not enough data
8.2
614
Not enough data
8.0
587
Not enough data
7.1
547
Not enough data
7.3
540
Not enough data
7.8
25
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
62
Not enough data
8.3
62
Not enough data
8.3
60
Not enough data
Training
9.0
1966
|
Verified
Not enough data
9.0
2178
|
Verified
Not enough data
8.6
1526
|
Verified
Not enough data
9.2
2216
|
Verified
Not enough data
Feedback
9.3
2371
|
Verified
Not enough data
9.0
1852
|
Verified
Not enough data
9.0
1893
|
Verified
Not enough data
8.8
1603
|
Verified
Not enough data
8.9
1789
|
Verified
Not enough data
8.9
1876
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
386
Not enough data
Agentic AI - Audio Conferencing
Not enough data
8.1
6
Not enough data
7.8
6
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
9.6
23
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
17
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.4
15
Not enough data
Not enough data
Not enough data
9.6
15
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
22
Not enough data
7.8
24
Not enough data
7.9
21
Not enough data
7.5
23
Not enough data
7.7
26
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.9
23
Not enough data
7.8
23
Not enough data
8.3
24
Not enough data
8.3
31
Automation
Not enough data
8.6
33
Not enough data
8.0
23
Not enough data
8.7
24
Autonomy
Not enough data
7.9
21
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
8.2
23
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and JustCall are categorized as Conversation Intelligence and AI Sales Assistant
Unique Categories
Gong is categorized as Revenue Operations & Intelligence (RO&I), Sales Engagement, Sales Coaching, Sales Analytics, and Revenue AI Platforms
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Auto Dialer, Audio Conferencing, Outbound Call Tracking, Live Chat, VoIP Providers, Employee Monitoring, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and AI Voice Assistants
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.5%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.0%
Financial Services
3.2%
Other
28.5%
Computer Software
10.3%
Financial Services
6.4%
Real Estate
6.0%
Information Technology and Services
5.7%
Marketing and Advertising
5.3%
Other
66.3%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
PB
Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!Read more
Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.
3 Comments
CG
Very high ferformerRead more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
HD
use the control - C for copy and control - V for paste that is what I do!Read more
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