# Gong vs Reply Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gong excels in its AI capabilities, particularly with features like the Agent Studio, which simplifies call analysis and CRM synchronization. Users appreciate the **AI-generated summaries** that help them quickly grasp key points from their calls, making it a reliable tool for busy sales professionals.
- **Users say** that Reply stands out for its **intuitive interface** and ease of use, with many highlighting how smoothly it operates for building outreach sequences. This user-friendly design makes it a favorite among small businesses looking for a straightforward sales engagement solution.
- **Reviewers mention** that Gong's robust support for **call analysis** and action item tracking is a game changer, as it allows users to easily reference important notes and tasks linked to specific moments in their call recordings. This feature enhances productivity and ensures that nothing falls through the cracks.
- **According to verified reviews** , Reply's customer support is highly praised, with users noting that the team is responsive and quick to implement feedback. This level of support can be particularly beneficial for small businesses that may require more hands-on assistance during their sales process.
- **G2 reviewers highlight** that while Gong has a slight edge in overall user satisfaction, Reply still maintains a solid reputation for its **email tracking and automation** features, which users find effective for managing their outreach efforts and improving engagement rates.
- **Users report** that Gong's ease of setup and integration with existing systems is a significant advantage, allowing teams to hit the ground running without extensive training. This contrasts with some users' experiences with Reply, who have noted occasional challenges in aligning the software with their specific workflows.



| | Gong | Reply | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 6,652 | 1,542 | 
| **Largest Market Segment** | Mid-Market (69.4% of reviews) | Small-Business (80.7% of reviews) | 
| **Entry Level Price** | No pricing available | Free | 

---
## Top Pros & Cons

### Gong

Pros:
- Helpful (301 reviews)
- Ease of Use (240 reviews)

Cons:
- Call Issues (119 reviews)
- Recording Issues (77 reviews)

### Reply

Pros:
- Ease of Use (77 reviews)
- Automation (59 reviews)

Cons:
- Learning Curve (26 reviews)
- Learning Difficulty (21 reviews)

---
## Ratings Comparison
| Rating | Gong | Reply | 
|---|---|---|
  | **Meets Requirements** | 9.4 (5084 reviews) | 9.0 (1171 reviews) | 
  | **Ease of Use** | 9.3 (5145 reviews) | 8.9 (1199 reviews) | 
  | **Ease of Setup** | 9.1 (1343 reviews) | 8.7 (607 reviews) | 
  | **Ease of Admin** | 9.1 (777 reviews) | 8.8 (430 reviews) | 
  | **Quality of Support** | 9.2 (3607 reviews) | 9.3 (1160 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (779 reviews) | 9.2 (430 reviews) | 
  | **Product Direction (% positive)** | 9.0 (4745 reviews) | 9.1 (1108 reviews) | 

---
## Pricing

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Reply

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Discover Reply.io and take it for a spin 

Key Features:
- AI Sequence generator 
- 200 B2B data search credits 
- Jason AI

[Browse all 5 editions](https://www.g2.com/products/reply/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Sales Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Reply** | 8.6/10 | 73 |

#### Data Availability

| Feature | Gong | Reply | 
|---|---|---|
| **Contact Data Availability** | Not enough data | 8.2 (60 reviews) | 
| **Company Data Availability** | Not enough data | 8.1 (61 reviews) | 
| **Industry Research Availability** | Not enough data | 7.9 (56 reviews) | 
| **Technographic Data Availability** | Not enough data | 7.6 (27 reviews) | 

#### Data Accuracy

| Feature | Gong | Reply | 
|---|---|---|
| **Contact Data Accuracy** | Not enough data | 8.2 (57 reviews) | 
| **Company Data Accuracy** | Not enough data | 8.3 (55 reviews) | 
| **Technographic Data Accuracy** | Not enough data | 8.2 (27 reviews) | 

#### Agentic AI - Sales Intelligence

| Feature | Gong | Reply | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Platform

| Feature | Gong | Reply | 
|---|---|---|
| **Internationalization** | Not enough data | 8.9 (61 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.1 (64 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (65 reviews) | 
| **Reporting/Dashboards** | Not enough data | 9.3 (65 reviews) | 
| **Mobile User Support** | Not enough data | 8.4 (58 reviews) | 
| **APIs** | Not enough data | 8.6 (60 reviews) | 

#### Features

| Feature | Gong | Reply | 
|---|---|---|
| **Lead Builder** | Not enough data | 8.7 (58 reviews) | 
| **Integration to CRM/Marketing Automation** | Not enough data | 8.9 (59 reviews) | 
| **Data Cleaning/Enrichment** | Not enough data | 8.5 (56 reviews) | 
| **Data Segmentation/Filtering** | Not enough data | 8.9 (55 reviews) | 
| **Search** | Not enough data | 8.9 (59 reviews) | 
| **News/People Alerts** | Not enough data | 8.1 (53 reviews) | 
| **Connections** | Not enough data | 8.4 (52 reviews) | 
| **Reporting** | Not enough data | 9.2 (55 reviews) | 
| **Messaging** | Not enough data | 9.4 (56 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Reply** | N/A | N/A |

#### Lead Generation

| Feature | Gong | Reply | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.1/10 | 396 |
| **Reply** | 8.2/10 | 75 |

#### Lead Facilitation

| Feature | Gong | Reply | 
|---|---|---|
| **Customer-facing Chatbot** | 7.1 (346 reviews) | 8.1 (73 reviews) | 
| **Lead Qualification** | 7.3 (340 reviews) | 8.3 (69 reviews) | 
| **Lead Follow-up** | 7.5 (346 reviews) | 9.4 (69 reviews) | 
| **Meeting Scheduling ** | 7.6 (345 reviews) | 8.5 (66 reviews) | 

#### Organization

| Feature | Gong | Reply | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.3 (350 reviews) | 8.4 (67 reviews) | 
| **Data Entry** | 8.3 (345 reviews) | 8.8 (68 reviews) | 
| **Integrations / APIs** | 8.3 (344 reviews) | 8.7 (68 reviews) | 

#### Performance Analysis

| Feature | Gong | Reply | 
|---|---|---|
| **Coaching ** | 8.5 (346 reviews) | 8.3 (67 reviews) | 
| **Peformance Tracking** | 8.6 (351 reviews) | 8.8 (71 reviews) | 

#### Sales Analysis

| Feature | Gong | Reply | 
|---|---|---|
| **ROI Forecasting ** | 7.7 (330 reviews) | 7.8 (65 reviews) | 
| **Sales Forecasting ** | 7.9 (336 reviews) | 8.0 (65 reviews) | 

#### Generative AI

| Feature | Gong | Reply | 
|---|---|---|
| **AI Text Generation** | 8.6 (285 reviews) | 8.5 (42 reviews) | 
| **AI Text Summarization** | 8.9 (293 reviews) | 8.0 (41 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Gong | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (53 reviews) | 7.8 (6 reviews) | 
| **Multi-step Planning** | 7.9 (52 reviews) | 7.5 (6 reviews) | 
| **Cross-system Integration** | 8.2 (55 reviews) | 7.5 (6 reviews) | 
| **Adaptive Learning** | 8.3 (53 reviews) | 7.8 (6 reviews) | 
| **Natural Language Interaction** | 8.2 (52 reviews) | 7.8 (6 reviews) | 
| **Proactive Assistance** | 8.2 (53 reviews) | 7.8 (6 reviews) | 
| **Decision Making** | 8.1 (53 reviews) | 7.8 (6 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.0/10 | 140 |
| **Reply** | 7.7/10 | 658 |

#### Integrated Workflows

| Feature | Gong | Reply | 
|---|---|---|
| **Task Management** | 7.9 (106 reviews) | 8.0 (440 reviews) ✓ Verified | 
| **Email Tracking/Automation** | 8.0 (112 reviews) | 9.1 (598 reviews) ✓ Verified | 
| **Calls and Voice** | 8.4 (110 reviews) | 7.4 (305 reviews) ✓ Verified | 
| **Other Outreach Options ** | 7.3 (98 reviews) | 8.3 (393 reviews) ✓ Verified | 
| **CRM Integration** | 8.5 (111 reviews) | 8.0 (414 reviews) ✓ Verified | 
| **Calendar** | 8.4 (104 reviews) | 7.9 (279 reviews) | 
| **Shared Records** | 8.5 (100 reviews) | 8.0 (275 reviews) | 

#### Repeatability and Reportability

| Feature | Gong | Reply | 
|---|---|---|
| **Content Management** | 8.3 (102 reviews) | 8.2 (396 reviews) ✓ Verified | 
| **Workflow Management** | 8.1 (103 reviews) | 8.6 (471 reviews) ✓ Verified | 
| **Workflow Performance** | 8.0 (100 reviews) | 8.5 (461 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | 8.5 (116 reviews) | 8.0 (374 reviews) | 
| **Gamification** | 7.3 (97 reviews) | 7.2 (258 reviews) | 

#### AI and Automation

| Feature | Gong | Reply | 
|---|---|---|
| **Lead Prioritization** | 7.8 (91 reviews) | 8.0 (280 reviews) | 
| **Lead Scoring** | 7.7 (88 reviews) | 7.8 (276 reviews) | 
| **Best Time of Day Scheduling** | 7.4 (88 reviews) | 8.4 (303 reviews) | 
| **Buyer Intelligence** | 7.6 (87 reviews) | 7.5 (259 reviews) | 
| **Machine Learning** | 8.0 (88 reviews) | 7.9 (272 reviews) | 

#### Generative AI

| Feature | Gong | Reply | 
|---|---|---|
| **AI Text Generation** | 8.2 (95 reviews) | 8.1 (154 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Gong | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (49 reviews) | 6.9 (43 reviews) | 
| **Multi-step Planning** | 8.0 (48 reviews) | 6.5 (42 reviews) | 
| **Cross-system Integration** | 8.2 (50 reviews) | 6.8 (42 reviews) | 
| **Adaptive Learning** | 8.2 (48 reviews) | 6.7 (41 reviews) | 
| **Natural Language Interaction** | 8.1 (50 reviews) | 6.7 (42 reviews) | 
| **Proactive Assistance** | 8.0 (47 reviews) | 6.6 (41 reviews) | 
| **Decision Making** | 8.3 (50 reviews) | 6.6 (40 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.4/10 | 2987 |
| **Reply** | N/A | N/A |

#### Call Analytics

| Feature | Gong | Reply | 
|---|---|---|
| **Call Recording** | 9.6 (2800 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 8.8 (2485 reviews) ✓ Verified | Not enough data | 
| **Call Analysis** | 9.1 (2709 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | 8.3 (1794 reviews) ✓ Verified | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Gong | Reply | 
|---|---|---|
| **Customer Scoring** | 8.6 (1872 reviews) ✓ Verified | Not enough data | 
| **Speech-to-Text** | 8.3 (2547 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | 8.5 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Gong | Reply | 
|---|---|---|
| **AI Text Summarization** | 8.9 (701 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Gong | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (134 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (134 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (144 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (135 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (136 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (135 reviews) | Not enough data | 
| **Decision Making** | 7.9 (134 reviews) | Not enough data | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Reply** | 8.6/10 | 100 |

#### Lead Intelligence

| Feature | Gong | Reply | 
|---|---|---|
| **Lead Validation** | Not enough data | 8.9 (87 reviews) | 
| **Lead Enrichment** | Not enough data | 8.7 (87 reviews) | 
| **Lead Quality** | Not enough data | 8.5 (87 reviews) | 
| **Lead Analysis** | Not enough data | 8.6 (86 reviews) | 
| **Browser Extension** | Not enough data | 8.3 (86 reviews) | 

#### Agentic AI - Lead Intelligence

| Feature | Gong | Reply | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.7 (9 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.2/10 | 489 |
| **Reply** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Gong | Reply | 
|---|---|---|
| **Revenue History** | Feature Not Available | Not enough data | 
| **Pipeline Management** | 8.6 (377 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.6 (407 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (347 reviews) | Not enough data | 
| **Data Segmentation** | 8.4 (355 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.0 (249 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.1 (245 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Gong | Reply | 
|---|---|---|
| **Calendar Sync** | 9.0 (401 reviews) | Not enough data | 
| **Email Activity Capture** | 8.8 (388 reviews) | Not enough data | 
| **Conversation Intelligence** | 9.1 (423 reviews) | Not enough data | 
| **Marketing Leads** | Feature Not Available | Not enough data | 
| **Contact Capture** | 8.6 (253 reviews) | Not enough data | 

#### Account Management

| Feature | Gong | Reply | 
|---|---|---|
| **Nonengaged Accounts** | 8.1 (324 reviews) | Not enough data | 
| **Account optimization** | 8.2 (339 reviews) | Not enough data | 
| **Historical Patterns** | 8.3 (349 reviews) | Not enough data | 
| **Rep Performance** | 8.6 (370 reviews) | Not enough data | 
| **Account Engagement** | 8.5 (259 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.1 (240 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Gong | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (40 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (41 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (37 reviews) | Not enough data | 
| **Decision Making** | 7.4 (39 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Reply** | N/A | N/A |

#### Automation

| Feature | Gong | Reply | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Gong | Reply | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Gong | Reply | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Gong | Reply | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Reply** | 7.7/10 | 726 |

#### Agentic AI - Email Tracking

| Feature | Gong | Reply | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (26 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (27 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (26 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.5 (26 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (26 reviews) | 
| **Decision Making** | Not enough data | 6.4 (26 reviews) | 

#### Analytics

| Feature | Gong | Reply | 
|---|---|---|
| **Open Rates** | Not enough data | 8.6 (671 reviews) | 
| **Link Activity** | Not enough data | 8.2 (486 reviews) | 
| **Attachment Activity** | Not enough data | 8.1 (448 reviews) | 

#### Customizations

| Feature | Gong | Reply | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.7 (568 reviews) | 
| **Email Scheduling** | Not enough data | 9.0 (661 reviews) | 
| **Notifications** | Not enough data | 8.4 (567 reviews) | 
| **Email Categorization** | Not enough data | 8.5 (542 reviews) | 
| **Templates** | Not enough data | 8.6 (601 reviews) | 

#### Generative AI

| Feature | Gong | Reply | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (145 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.5/10 | 1018 |
| **Reply** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Gong | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (57 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (58 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (59 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (58 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Gong | Reply | 
|---|---|---|
| **Data Sourcing** | 8.5 (748 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (790 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (717 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.9 (805 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (726 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Gong | Reply | 
|---|---|---|
| **Lead Scoring** | 8.1 (722 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.4 (751 reviews) | Not enough data | 
| **Risk Analysis** | 8.2 (737 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (723 reviews) | Not enough data | 

#### Sales Management

| Feature | Gong | Reply | 
|---|---|---|
| **Live Pipeline Management** | 8.6 (761 reviews) | Not enough data | 
| **Sales Gamification** | 8.2 (722 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.7 (759 reviews) | Not enough data | 
| **Activity Tracking** | 9.0 (831 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Reply** | 8.1/10 | 100 |

#### Agentic AI - Outbound Call Tracking

| Feature | Gong | Reply | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Gong | Reply | 
|---|---|---|
| **Record Calls** | Not enough data | 8.0 (58 reviews) ✓ Verified | 
| **Generate Location** | Not enough data | 8.2 (61 reviews) ✓ Verified | 
| **Call Types** | Not enough data | 7.9 (61 reviews) ✓ Verified | 
| **Click-to-Call** | Not enough data | 8.4 (59 reviews) | 
| **Auto Dialer** | Not enough data | 6.4 (6 reviews) | 

#### Contacts

| Feature | Gong | Reply | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (84 reviews) ✓ Verified | 
| **Information Locater** | Not enough data | 8.6 (64 reviews) ✓ Verified | 
| **Record Prospect Data** | Not enough data | 8.4 (72 reviews) ✓ Verified | 

#### Insights

| Feature | Gong | Reply | 
|---|---|---|
| **Notes** | Not enough data | 8.6 (69 reviews) ✓ Verified | 
| **Daily Summary** | Not enough data | 8.6 (73 reviews) ✓ Verified | 
| **Automated Voicemails** | Not enough data | 8.0 (54 reviews) ✓ Verified | 
| **Automated Emails** | Not enough data | 9.1 (87 reviews) ✓ Verified | 
| **Sorts Prospects** | Not enough data | 8.5 (68 reviews) ✓ Verified | 
| **Automated Note Taking** | Not enough data | 6.0 (5 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 8.8/10 | 2877 |
| **Reply** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Gong | Reply | 
|---|---|---|
| **Multi-step Planning** | 8.1 (61 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (62 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Decision Making** | 8.3 (60 reviews) | Not enough data | 

#### Training

| Feature | Gong | Reply | 
|---|---|---|
| **Knowledge Base** | 9.0 (1967 reviews) ✓ Verified | Not enough data | 
| **Coaching Materials** | 9.0 (2180 reviews) ✓ Verified | Not enough data | 
| **Playbook Creation** | 8.6 (1527 reviews) ✓ Verified | Not enough data | 
| **Video Record** | 9.2 (2217 reviews) ✓ Verified | Not enough data | 

#### Feedback

| Feature | Gong | Reply | 
|---|---|---|
| **Review** | 9.3 (2373 reviews) ✓ Verified | Not enough data | 
| **Scorecard** | 9.0 (1853 reviews) ✓ Verified | Not enough data | 
| **Coaching Card** | 9.0 (1894 reviews) ✓ Verified | Not enough data | 
| **Leaderboard** | 8.8 (1604 reviews) ✓ Verified | Not enough data | 
| **Real-Time Updates** | 8.9 (1790 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.9 (1877 reviews) ✓ Verified | Not enough data | 
| **Competition** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Gong | Reply | 
|---|---|---|
| **AI Text Summarization** | 8.9 (388 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gong** | 9.3/10 | 66 |
| **Reply** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Gong | Reply | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.9 (17 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Gong | Reply | 
|---|---|---|
| **Conversation Intelligence** | 9.7 (44 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.0 (9 reviews) | Not enough data | 
| **CRM Data Enrichment** | 8.8 (7 reviews) | Not enough data | 
| **Actionable Insights** | 9.6 (33 reviews) | Not enough data | 
| **Risk Flagging** | 10.0 (6 reviews) | Not enough data | 
| **Workflow Orchestration** | 9.2 (6 reviews) | Not enough data | 
| **Sales Coaching** | 9.6 (25 reviews) | Not enough data | 
| **Pipeline & Deal Management** | 9.6 (12 reviews) | Not enough data | 
| **Customer Data Capture** | 9.5 (29 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gong** | N/A | N/A |
| **Reply** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gong | Reply | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Gong (5):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Reply (5):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs)


---
## Reviewer Demographics

### By Company Size

| Segment | Gong | Reply | 
|---|---|---|
| **Small-Business** | 13.0% | 80.7% | 
| **Mid-Market** | 69.4% | 17.2% | 
| **Enterprise** | 17.7% | 2.1% | 

### By Industry

#### Gong

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.9%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.6%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.3%
- **Other:** 20.4%

#### Reply

- **Computer Software:** 18.2%
- **Marketing and Advertising:** 16.3%
- **Information Technology and Services:** 11.7%
- **Financial Services:** 5.6%
- **Staffing and Recruiting:** 5.1%
- **Internet:** 3.5%
- **Venture Capital & Private Equity:** 2.8%
- **Management Consulting:** 2.0%
- **Computer & Network Security:** 1.3%
- **Telecommunications:** 1.1%
- **Other:** 32.5%

---
## Alternatives

### Alternatives to Gong

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25797 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4286 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.4/5 stars (968 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9658 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (927 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)

### Alternatives to Reply

- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9658 reviews)
- [Instantly](https://www.g2.com/products/instantly/reviews) — 4.8/5 stars (4096 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4286 reviews)
- [Outplay](https://www.g2.com/products/outplay/reviews) — 4.5/5 stars (269 reviews)
- [lemlist](https://www.g2.com/products/lemlist/reviews) — 4.6/5 stars (1606 reviews)
- [Mixmax](https://www.g2.com/products/mixmax/reviews) — 4.6/5 stars (1457 reviews)
- [PersistIQ](https://www.g2.com/products/persistiq/reviews) — 4.5/5 stars (325 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews)
- [Snov.io](https://www.g2.com/products/snov-io/reviews) — 4.5/5 stars (493 reviews)

---
## Top Discussions

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

### Reply

- Title: [How does the AB test algorithm work, does the system send the best emails? Where to see examples of efficient tunnels, for different fields of activity.](https://www.g2.com/discussions/how-does-the-ab-test-algorithm-work-does-the-system-send-the-best-emails-where-to-see-examples-of-efficient-tunnels-for-different-fields-of-activity) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Hi Alekas, thanks for the question! 

With A/B testing you create several options of an email that are equally distributed among the contacts on your list...."
- Title: [When exactly would Linked-in be automated completely i am really excited about that part.](https://www.g2.com/discussions/52207-when-exactly-would-linked-in-be-automated-completely-i-am-really-excited-about-that-part) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Hi Javel, thank you for your interest! LinkedIn automation is expected to appear in Reply this autumn 🙌"
- Title: [What key feature beside the automated emails do you find the most helpful in outreach sequences?](https://www.g2.com/discussions/43603-what-key-feature-beside-the-automated-emails-do-you-find-the-most-helpful-in-outreach-sequences) — 2 comments, 1 upvote
  > **Top comment:** "Depending on your industry and the source of contacts, sms can be very affective, though it should be used with a light touch."
- Title: [Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?](https://www.g2.com/discussions/33801-is-there-any-plans-to-implement-importing-phone-numbers-from-linkedin-into-the-chrome-extensions) — 2 comments, 1 upvote
  > **Top comment:** "Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortly"
- Title: [Have you considered implementing the lead scoring and custom size of A/B test group?](https://www.g2.com/discussions/33247-have-you-considered-implementing-the-lead-scoring-and-custom-size-of-a-b-test-group) — 2 comments
  > **Top comment:** "Hi Vladyslav, great question. 
Though the idea is great, it isn't included in Reply's roadmap for this year :( Anyway, I'm passing it on to the product team..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gong-vs-reply)