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At a Glance
Market Segments
Mid-Market (69.3% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
No pricing available
Free
Gong
Star Rating
(6,434)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongReply
Star Rating
(1,515)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Reply excels in Email Tracking/Automation with a score of 9.1, allowing for seamless follow-up and engagement, while Gong's score of 7.9 indicates room for improvement in this area.
- Reviewers mention that Gong outperforms Reply in Calls and Voice functionality, scoring 8.3 compared to Reply's 7.4, highlighting Gong's superior call analytics and recording features.
- G2 users note that Reply's Lead Follow-up capabilities are impressive, scoring 9.4, which is significantly higher than Gong's 7.5, making it a preferred choice for users focused on timely lead engagement.
- Users on G2 highlight that Gong provides better CRM Integration with a score of 8.5, compared to Reply's 8.0, indicating Gong's stronger compatibility with various CRM systems.
- Reviewers mention that both products have similar Quality of Support scores of 9.3, but users report that Reply's support is particularly responsive, enhancing the overall user experience.
- Users say that Reply is favored for its Customer-facing Chatbot feature, scoring 8.1, which is notably higher than Gong's 7.1, indicating a more effective tool for customer interaction and support.
Pricing
Entry-Level Pricing
Gong
No pricing availableReply
Free
Free
Discover Reply.io and take it for a spin
- AI Sequence generator
- 200 B2B data search credits
- Jason AI
Free Trial
Gong
No trial information availableReply
Free Trial is available
Ratings
Meets Requirements
9.4
4,930
9.0
1,146
Ease of Use
9.3
4,986
8.9
1,173
Ease of Setup
9.1
1,215
8.7
580
Ease of Admin
9.1
768
8.8
423
Quality of Support
9.3
3,500
9.3
1,135
Has the product been a good partner in doing business?
9.3
770
9.2
423
Product Direction (% positive)
9.0
4,608
9.1
1,083
Features by Category
Data Availability
Not enough data
8.2
60
Not enough data
8.1
61
Not enough data
7.9
56
Not enough data
7.6
27
Data Accuracy
Not enough data
8.2
57
Not enough data
8.3
55
Not enough data
8.3
27
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.8
60
Not enough data
9.1
63
Not enough data
9.2
64
Not enough data
9.3
64
Not enough data
8.4
58
Not enough data
8.6
60
Features
Not enough data
8.7
58
Not enough data
8.9
59
Not enough data
8.5
56
Not enough data
8.9
55
Not enough data
8.9
59
Not enough data
8.1
53
Not enough data
8.5
52
Not enough data
9.2
55
Not enough data
9.4
56
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.1
349
8.1
73
7.3
343
8.3
69
7.5
346
9.4
69
7.6
346
8.5
66
Organization
8.3
351
8.4
67
8.3
347
8.8
68
8.3
347
8.7
68
Performance Analysis
8.5
349
8.3
67
8.6
352
8.8
71
Sales Analysis
7.8
333
7.8
65
7.9
339
8.0
65
Generative AI
8.6
285
8.5
42
8.9
291
8.0
41
Agentic AI - AI Sales Assistant
8.1
53
7.8
6
7.9
52
7.5
6
8.2
53
7.5
6
8.3
52
7.8
6
8.2
52
7.8
6
8.2
52
7.8
6
8.1
52
7.8
6
Integrated Workflows
7.8
101
8.0
437
|
Verified
7.9
101
9.1
585
|
Verified
8.3
100
7.4
305
|
Verified
7.3
97
8.2
386
|
Verified
8.5
100
8.0
409
|
Verified
8.4
100
7.9
279
8.5
96
8.0
274
Repeatability and Reportability
8.2
98
8.2
395
|
Verified
8.0
98
8.5
453
|
Verified
7.9
96
8.5
454
|
Verified
8.3
100
8.0
374
7.3
96
7.2
258
AI and Automation
7.8
89
8.0
280
7.6
87
7.8
275
7.4
86
8.4
303
7.6
86
7.5
258
8.0
86
7.9
272
Generative AI
8.2
90
8.1
153
Agentic AI - Sales Engagement
8.2
48
6.9
42
8.0
47
6.5
42
8.2
48
6.8
42
8.2
46
6.7
41
8.0
47
6.6
41
8.1
46
6.6
40
8.2
46
6.6
40
Call Analytics
9.6
2743
|
Verified
Not enough data
8.8
2466
|
Verified
Not enough data
9.1
2656
|
Verified
Not enough data
8.3
1794
|
Verified
Not enough data
Agent Performance Management
8.6
1869
|
Verified
Not enough data
8.3
2513
|
Verified
Not enough data
8.7
2299
|
Verified
Not enough data
Generative AI
8.9
673
Not enough data
Agentic AI - Conversation Intelligence
8.0
134
Not enough data
8.0
133
Not enough data
8.2
134
Not enough data
8.0
133
Not enough data
8.2
134
Not enough data
8.1
133
Not enough data
8.0
133
Not enough data
Lead Intelligence
Not enough data
8.9
87
Not enough data
8.7
87
Not enough data
8.5
87
Not enough data
8.6
86
Not enough data
8.3
86
Agentic AI - Lead Intelligence
Not enough data
8.7
9
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
377
Not enough data
8.6
408
Not enough data
8.2
347
Not enough data
8.4
355
Not enough data
8.0
248
Not enough data
8.1
245
Not enough data
CRM Data Enrichment
9.0
401
Not enough data
8.8
388
Not enough data
9.1
423
Not enough data
Feature Not Available
Not enough data
8.6
253
Not enough data
Account Management
8.1
324
Not enough data
8.2
339
Not enough data
8.3
349
Not enough data
8.6
370
Not enough data
8.5
259
Not enough data
8.1
240
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
40
Not enough data
7.9
39
Not enough data
7.6
39
Not enough data
7.4
37
Not enough data
7.4
39
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
6.4
26
Not enough data
7.0
27
Not enough data
7.0
26
Not enough data
6.7
26
Not enough data
6.5
26
Not enough data
6.7
26
Not enough data
6.4
26
Analytics
Not enough data
8.6
670
Not enough data
8.2
485
Not enough data
8.1
449
Customizations
Not enough data
8.7
568
Not enough data
9.0
661
Not enough data
8.4
568
Not enough data
8.5
543
Not enough data
8.6
600
Generative AI
Not enough data
7.9
145
Agentic AI - Sales Analytics
8.4
54
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.6
57
Not enough data
8.3
56
Not enough data
Data Sourcing
8.5
743
Not enough data
8.7
788
Not enough data
8.5
715
Not enough data
8.9
802
Not enough data
8.6
725
Not enough data
Predictive Analytics
8.1
720
Not enough data
8.4
748
Not enough data
8.2
734
Not enough data
8.3
720
Not enough data
Sales Management
8.6
756
Not enough data
8.2
720
Not enough data
8.7
757
Not enough data
9.0
822
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.0
58
|
Verified
Not enough data
8.2
61
|
Verified
Not enough data
7.9
61
|
Verified
Not enough data
8.4
59
Not enough data
6.4
6
Contacts
Not enough data
8.9
84
|
Verified
Not enough data
8.6
64
|
Verified
Not enough data
8.4
72
|
Verified
Insights
Not enough data
8.6
69
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
8.0
54
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
8.5
68
|
Verified
Not enough data
6.0
5
Agentic AI - Sales Coaching
8.1
60
Not enough data
8.5
60
Not enough data
8.3
61
Not enough data
8.3
58
Not enough data
Training
9.0
1964
|
Verified
Not enough data
9.0
2175
|
Verified
Not enough data
8.6
1526
|
Verified
Not enough data
9.2
2214
|
Verified
Not enough data
Feedback
9.3
2370
|
Verified
Not enough data
9.0
1851
|
Verified
Not enough data
9.0
1894
|
Verified
Not enough data
8.8
1604
|
Verified
Not enough data
8.9
1790
|
Verified
Not enough data
8.9
1877
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
387
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Reply are categorized as AI Sales Assistant and Sales Engagement
Unique Categories
Gong is categorized as Conversation Intelligence, Sales Coaching, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Reply is categorized as SAP Store, Outbound Call Tracking, Lead Intelligence, Email Tracking, Sales Intelligence, and AI SDRs
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.1%
Internet
5.1%
Financial Services
3.3%
Other
28.3%
Computer Software
18.2%
Marketing and Advertising
16.2%
Information Technology and Services
11.8%
Financial Services
5.5%
Staffing and Recruiting
5.2%
Other
43.0%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?
2 Comments
OM
Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortlyRead more
Have you considered implementing the lead scoring and custom size of A/B test group?
2 Comments
TC
......Read more
What key feature beside the automated emails do you find the most helpful in outreach sequences?
2 Comments
AD
Extracting emails from LinkedInRead more
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