Compare Gong and Reply 
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Small-Business (80.6% of reviews)
Entry-Level Pricing
No pricing available
Free
Gong
Star Rating
(6,523)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongReply
Star Rating
(1,535)4.6 out of 5
Market Segments
Small-Business (80.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing detailed meeting insights, which users find invaluable for understanding customer needs. One user highlighted how Gong allows them to listen to past meetings and extract critical information quickly, making it a vital tool for their workflow.
- Users say that Reply stands out for its ease of use, particularly in building outreach sequences. Reviewers appreciate the platform's smooth operation and automation features, especially for LinkedIn outreach, which helps them scale lead generation effectively without constant personal involvement.
- According to verified reviews, Gong's implementation process is praised for being straightforward, with users noting that the initial setup was easy. This contrasts with some experiences shared by Reply users, who mentioned occasional configuration challenges when trying to tailor the software to their specific workflows.
- Reviewers mention that Reply's automation capabilities, particularly with Jason AI, significantly enhance their prospecting efforts. Users find that these features help their lean sales teams reach targets more efficiently, showcasing Reply's strength in sales engagement.
- G2 reviewers highlight Gong's ability to capture and analyze calls, which helps users improve their communication with prospects. This feature has become a crucial part of their daily operations, allowing them to reflect on their performance and make necessary adjustments.
- Users report that while Reply is favored by small businesses for its free entry-level pricing, Gong's robust features and higher overall satisfaction ratings make it a strong contender for mid-market companies looking for comprehensive sales insights and coaching tools.
Pricing
Entry-Level Pricing
Gong
No pricing availableReply
Free
Free
Discover Reply.io and take it for a spin
- AI Sequence generator
- 200 B2B data search credits
- Jason AI
Free Trial
Gong
No trial information availableReply
Free Trial is available
Ratings
Meets Requirements
9.4
4,973
9.0
1,164
Ease of Use
9.3
5,030
8.9
1,191
Ease of Setup
9.1
1,251
8.7
599
Ease of Admin
9.1
773
8.8
430
Quality of Support
9.2
3,532
9.3
1,153
Has the product been a good partner in doing business?
9.3
775
9.2
430
Product Direction (% positive)
9.0
4,651
9.1
1,101
Features by Category
Data Availability
Not enough data
8.2
60
Not enough data
8.1
61
Not enough data
7.9
56
Not enough data
7.6
27
Data Accuracy
Not enough data
8.2
57
Not enough data
8.3
55
Not enough data
8.2
27
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
61
Not enough data
9.1
64
Not enough data
9.2
65
Not enough data
9.3
65
Not enough data
8.4
58
Not enough data
8.6
60
Features
Not enough data
8.7
58
Not enough data
8.9
59
Not enough data
8.5
56
Not enough data
8.9
55
Not enough data
8.9
59
Not enough data
8.1
53
Not enough data
8.4
52
Not enough data
9.2
55
Not enough data
9.4
56
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.1
348
8.1
73
7.3
342
8.3
69
7.5
346
9.4
69
7.6
345
8.5
66
Organization
8.3
350
8.4
67
8.3
346
8.8
68
8.3
346
8.7
68
Performance Analysis
8.5
348
8.3
67
8.6
352
8.8
71
Sales Analysis
7.8
332
7.8
65
7.9
338
8.0
65
Generative AI
8.6
287
8.5
42
8.9
294
8.0
41
Agentic AI - AI Sales Assistant
8.1
54
7.8
6
7.9
53
7.5
6
8.2
54
7.5
6
8.3
53
7.8
6
8.2
53
7.8
6
8.2
53
7.8
6
8.1
53
7.8
6
Integrated Workflows
7.8
103
8.0
439
|
Verified
7.9
106
9.1
594
|
Verified
8.3
104
7.4
305
|
Verified
7.3
99
8.2
388
|
Verified
8.4
104
8.0
411
|
Verified
8.4
102
7.9
279
8.5
98
8.0
275
Repeatability and Reportability
8.2
99
8.2
396
|
Verified
8.0
99
8.5
466
|
Verified
7.9
98
8.5
459
|
Verified
8.4
104
8.0
374
7.3
97
7.2
258
AI and Automation
7.8
90
8.0
280
7.7
88
7.8
275
7.4
87
8.4
303
7.6
87
7.5
258
8.0
87
7.9
272
Generative AI
8.2
92
8.1
153
Agentic AI - Sales Engagement
8.1
49
6.9
42
8.0
48
6.5
42
8.2
49
6.8
42
8.2
47
6.7
41
8.1
49
6.7
42
8.0
47
6.6
41
8.2
47
6.6
40
Call Analytics
9.6
2771
|
Verified
Not enough data
8.8
2473
|
Verified
Not enough data
9.1
2681
|
Verified
Not enough data
8.3
1793
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.6
1871
|
Verified
Not enough data
8.3
2527
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
8.8
690
Not enough data
Agentic AI - Conversation Intelligence
8.0
135
Not enough data
8.0
134
Not enough data
8.1
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
7.9
134
Not enough data
Lead Intelligence
Not enough data
8.9
87
Not enough data
8.7
87
Not enough data
8.5
87
Not enough data
8.6
86
Not enough data
8.3
86
Agentic AI - Lead Intelligence
Not enough data
8.7
9
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
378
Not enough data
8.6
408
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
Not enough data
CRM Data Enrichment
9.0
402
Not enough data
8.8
390
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Not enough data
Account Management
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
6.4
26
Not enough data
7.0
27
Not enough data
7.0
26
Not enough data
6.7
26
Not enough data
6.5
26
Not enough data
6.7
26
Not enough data
6.4
26
Analytics
Not enough data
8.6
670
Not enough data
8.2
486
Not enough data
8.1
448
Customizations
Not enough data
8.7
567
Not enough data
9.0
661
Not enough data
8.4
567
Not enough data
8.5
542
Not enough data
8.6
601
Generative AI
Not enough data
7.9
145
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
744
Not enough data
8.7
788
Not enough data
8.5
715
Not enough data
8.9
803
Not enough data
8.6
726
Not enough data
Predictive Analytics
8.1
721
Not enough data
8.4
750
Not enough data
8.2
737
Not enough data
8.3
723
Not enough data
Sales Management
8.6
760
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
825
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.0
58
|
Verified
Not enough data
8.2
61
|
Verified
Not enough data
7.9
61
|
Verified
Not enough data
8.4
59
Not enough data
6.4
6
Contacts
Not enough data
8.9
84
|
Verified
Not enough data
8.6
64
|
Verified
Not enough data
8.4
72
|
Verified
Insights
Not enough data
8.6
69
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
8.0
54
|
Verified
Not enough data
9.1
86
|
Verified
Not enough data
8.5
68
|
Verified
Not enough data
6.0
5
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
Not enough data
9.0
2179
|
Verified
Not enough data
8.6
1528
|
Verified
Not enough data
9.2
2217
|
Verified
Not enough data
Feedback
9.3
2371
|
Verified
Not enough data
9.0
1853
|
Verified
Not enough data
9.0
1895
|
Verified
Not enough data
8.8
1605
|
Verified
Not enough data
8.9
1791
|
Verified
Not enough data
8.9
1879
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
388
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Reply are categorized as Sales Engagement and AI Sales Assistant
Unique Categories
Gong is categorized as Revenue AI Platforms, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Coaching, and Sales Analytics
Reply is categorized as Outbound Call Tracking, Lead Intelligence, Email Tracking, Sales Intelligence, and AI SDRs
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.3%
Computer Software
18.2%
Marketing and Advertising
16.4%
Information Technology and Services
11.7%
Financial Services
5.6%
Staffing and Recruiting
5.2%
Other
42.9%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?
2 Comments
OM
Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortlyRead more
Have you considered implementing the lead scoring and custom size of A/B test group?
2 Comments
TC
......Read more
What key feature beside the automated emails do you find the most helpful in outreach sequences?
2 Comments
AD
Extracting emails from LinkedInRead more
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